Complaints

This profile includes complaints for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Larry H. Miller Dealerships has 55 locations, listed below.

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• 

  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
• 

  Larry H. Miller Honda Murray

  5808 S State St Murray, UT 84107-6135

  
• 

  Larry H. Miller Lexus Murray

  5686 S State St Murray, UT 84107-6158

  
• 

  Larry H. Miller Toyota Murray

  5650 S State St Murray, UT 84107-6131

  
• 

  Larry H. Miller Used Car Supermarket Sandy

  10990 S Auto Mall Dr Sandy, UT 84070-4180

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a warranty transmission replacement done in 06/2025 after the work was completed there were dash lights for the airbag on and the horn didn't work, Larry H Miller denies breaking it, but it worked perfectly fine before transmission replacement. Now they are trying to charge me $500 for a replacement clock spring.

  

  Business Response

  Date: 07/02/2025

  I was originally made aware of this issue from a negative review left on Google. I wasn't even aware that there was a Better Business Bureau complaint. I reached out to the guest based on the google review and apologized for the poor experience and offered to get the vehicle back here to take care of the issue. The vehicle returned on 7/2/25 and we replaced the clock spring at no cost to the customer. The problem has been resolved and we took care of it while the customer waited here for it. The desired outcome has been taken care of. 

  Customer Answer

  Date: 07/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23512164, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to repeated fraudulent and negligent behavior by the service department at Larry H. Miller ****** Mesa.On two separate occasions, I was charged for air filter replacements that were never performed. I had installed a unique aftermarket air filter myself, which remained in place and visibly untouched after both visits. My AC performance also remains degraded further confirming the service was never ************ addition, the dealership has failed to properly align my vehicle on two separate occasions, resulting in poor handling and the need for correction at my own expense elsewhere.When I attempted to resolve these issues directly, I was connected with a sales manager who was dismissive, rude, and clearly uninterested in addressing the situation. This raises serious concerns about the integrity and transparency of the dealerships service department.This pattern of deceptive billing and substandard work is unacceptable and has caused me to lose all trust in this business. I am seeking accountability and a full refund for the services that were billed but not delivered.

  

  Business Response

  Date: 06/18/2025

  Hello Will!

  I have received communication from the dealership indicating that you have reached an agreement.

  I am currently looking at an email detailing the line items which will be refunded to you, totaling an amount equal to $252.20 after tax. We hope that this is agreeable to you, and we look forward to ensuring that you are made whole!

  I am happy that communications with the store have been so positive, and I hope that this resolution is satisfactory enough to close this BBB complaint.

  Please feel free to reach out to the dealership directly if there is anything else you need.

   

  Thank you.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a new vehicle from casa Chevrolet in May and the process has been an absolute disaster. To start I couldn’t get a quote on the number for my lease for almost 3 days. Secondly for the last month casa Chevrolet has continued to bother me regarding documents I need to sign that they forgot due to their sloppiness. 1 month down the road casa Chevrolet informed me they needed to pull my credit again cause they let the credit app expire. When I tried to get clarification from the finance director ***** he was rude condescending and hung up on me when I asked to speak with his supervisor. There is a new hard inquiry on my credit for no reason and I still haven’t received my plates.

  

  Business Response

  Date: 06/12/2025

  Dear ******, 

  This
  is very disappointing.  When I spoke with you the other evening while you were here, I tried to explain the situation on the issues we experienced
  while contracting your one pay lease.  You seemed to understand and being in finance at
  one of the United dealerships in town, I would have hoped to have some empathy for the situation. I believe what really upset you was the fact that
  my finance manager seemed to disrespect you during the final stages of
  the process of the resign and ended up hanging up on you after you repeatedly called him stupid.  When I spoke my finance manager about it, he
  agreed that he was upset because ****** kept calling him stupid and finally hung up after he asked you not to three times.  I
  explained to my finance manager that he should never lose his cool, be polite
  and request in a professional way that calling him stupid was inconsiderate,
  unprofessional and unwarranted.  There are no excuses for losing our cool regardless of the situation, and for that I have apologized and will once again.  

  During our conversation, I asked you what I could do to make you feel better and you said provide you with 3 free services, to which I acquiesced and promptly provided a contract for.  

  Therefore, while I seriously regret the circumstances that forced you to write scathing reviews, file this complaint, and send a message to our corporate team, I will consider this matter closed. 

  Additionally, I would hope that in the future, being that we are in the car business (which is difficult enough) that any issues that arise as a result of purchasing a vehicle, be handled by simply contacting the GM of that dealership for resolution without the need of all this unpleasantness.  

  Thank you, ******, and on behalf of the entire dealership staff, I apologize and wish you a very happy future in the car business. 

   

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Jeep Grand Cherokee into Larry H. Miller on 4.8.25 to have my vehicle looked at for a coolant leak. I took Larry H Miller 10 days to even look at my Jeep Grand Cherokee. On 4.18.25 I was informed that my vehicle was looked at. They sent me a quote for the issues and I authorized the repairs. The final pieces to repair my vehicle arrived on 5.5.25 for repairs to be started. I was initially told that the tech would take "a few days" to complete the repairs. I reached out on 5.8.25 with no response on the status of the Jeep Grand Cherokee. I reached out again on 5.12.25 for a status update. I was then told that the tech would let me know on 5.13.25. The tech then stated that the repairs would take another week. I was then informed that the they would push for Friday 5.16.25. I then stated that I wanted to talk to the Service Manager. I talked to the the Service Manager William and on 5.13.25 and he assured me that the vehicle would be ready. My Jeep Grand Cherokee was not ready on 5.16.25 as promised. I was then told that my Jeep Grand Cherokee would be ready 5.22.25. I asked if the Jeep would be ready and received a call from the Service Manager that the Jeep wouldn't be ready. He stated that the bolts in the exhaust broke. The exhaust is connected to turbo on the Jeep. On 5.23.25 I reached out to ask if the Jeep Grand Cherokee would be ready and told that it will be completed at the end of the day. In all of these examples my vehicle is never ready in the timeframe that they agree to. I left to arrive at the dealership at the end of the day. I sat at the dealership for 2 hours, again my vehicle isn't ready when they said it would be. After waiting for 2 hours, I was told to come back tomorrow 5.24.25 and the vehicle would be complete. When I went to pick up the Jeep on 5.24.25 the turbo had a horrible high pitched shriek to it. I turned around the block and drove the vehicle back to the dealership. I was then told I blew my turbo

  

  Business Response

  Date: 06/09/2025

  Hello ******!

  Thank you for reaching out. I look forward to connecting you with the team best suited to resolving your complaint!

  This portal encapsulates all Larry H. Miller Dealerships. If you could please provide the name or the address of the specific location that you are working with, I will get the ball rolling!

   

  Thank you.

  Customer Answer

  Date: 06/09/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a 2023 Ram 2500 on March 25, 2025. No issues with the vehicle at this time but we are having issues getting a license plate via mail. I reached out to the MVD here in New Mexico and they advised that the dealership uses a third-party. I reached out to them spoke with **** in sales he advise was sent over a week ago and I still have not received it. When reaching back out to the dealership having a hard to getting in contact with anybody to assist. I have spoke with the salesman here advised his best if I go down to the dealership and speak to the manager, I feel this is not necessary, due due that we leave over 45 mins away and can be handle with a simple phone call or email back from a manager. Unfortunately, they have not reached back out so I have no other options.

  

  Business Response

  Date: 06/09/2025

  Guest registration was sent to the wrong address, this address was provided to the Guest at time of purchase. Guest did not notice the address was wrong. We have since corrected the address and expedited the registration. The registration will be delivered to the Guest.

  Customer Answer

  Date: 06/10/2025

  
  
  Complaint: 23434477
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Customer Answer

  Date: 06/11/2025

  The reason I rejected the response is that the mistake was not made at the time of sale. I have text messages from assistant director ****** saying that was mistake was made on there back end when send off to the third part who handles the registration. They made mistakes from the start having us go in three different time to redo the paperwork that was all input wrong from there finance manager ****. Had to ask to work with someone else at the time of purchase due to the fax **** was very pushie and did not have most of the information on paperwork correct. So for me to hear that we didn’t catch the mistake we did and I have asked for a call back with estimate arrival time and still have not a call back. I have text messages advising from the sale man to the director stating there was big time mistakes mad on the dealership behalf. I need this handle right away and need a call back with when I would see my license plates.

  

  Business Response

  Date: 06/12/2025

  This Guest Plate and registration are located at the Dealership. Dealership representative has contacted Guest and the Guest has committed to coming into the dealership to pick up the plate and Registration. Guest has thanked representative, appreciative of resolving the concern.

  Customer Answer

  Date: 06/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23434477, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my truck into the dealership for service 4 times now. It is still broken and now they accused me of not having oil in it. They have had my truck for 2 months in and out of there shop. They should have known it was burning oil if they were looking to see what was wrong with it. So it has been 2 weeks to look at the engine and it still hasn't been looked at so not even started. . This is horrible customer service. The very first time I took it to them in April they were really good. Now it is June and still no truck. When I call I get from him that he is busy and hasn't had time to call the warranty company. I call leave messages and he will never call me back. I am so upset. We had plans to go camping for Memorial Weekend and couldn't go because we didn't have the truck to pull the trailer. I have been patient long enough. ****** and ****** have been helping me and nothing. I don't know what to do but I think I am going to talk to a Lawyer. They keep fixing parts and the truck runs the same after I have to pay out a bunch of money. I just want my truck covered and fixed as soon as possible. Why I am writing this I have been on hold trying to talk to ****** and still on hold. They said they would have the Manger call me and nobody has called me. They said the latest they will tear down the engin is Tuesday well it is Tuesday and still nothing.

  

  Business Response

  Date: 06/04/2025

  Hello *****!

  Thank you for reaching out. I am happy to help get you in touch with the team best suited to assist you!

  This BBB portal encapsulates ALL Larry H. Miller Dealership locations. If you could please provide the name or the address of the specific location you are working with, I can get the ball rolling!

   

  Thank you.

  Customer Answer

  Date: 06/04/2025

  Ford Draper     ***** **** **** ****  ****** **** *****.  Thank you for getting back to me so fast.    ***** 

  

  Business Response

  Date: 06/10/2025

  Hello!

  I have spoken with the Service Manager of the location, and they say that you have come to a resolution together, or at least are working towards one at this time.

  Please feel free to reach out to the location if there is anything else you need!

   

  Thank you.

  Customer Answer

  Date: 06/11/2025

  
  
  Complaint:    We are working together and they are working on it.   **** is awesome to work with.   I am just waiting to make sure warranty will cover it.   I was told by the dealership I could keep driving it so making sure everything goes good. Need a new engine.   I will update you when I get my truck back.   Thanks
  

  

  Business Response

  Date: 06/18/2025

  Hi again!

  I understand that there has been decent communication between you and **** *****, the Service Manager, outside of the BBB. According to the update that I received from him today a resolution is currently in progress, but not expected to be completed before the BBB requires that we respond here. So, here is the required response!

  **** let me know that the warranty company received your oil change records and that the dealership is now simply waiting for them to ship a replacement engine to the shop. He mentioned that he has been doing what he can to keep you updated daily and that once the engine arrives, they will wrap up repairs quickly.

  As always, please feel free to reach out to the shop or to **** directly if you have any questions or need anything in the meantime!

   

  Thank you for your patience.

  Customer Answer

  Date: 06/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23414672, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car (purchased March 2025) in for a normal repair. During this repair, they installed the wrong part which then caused more problems with my car. After their service in early April, my car overheated the following week. I took it back to them and they claimed that coolant levels were low and that they have fixed it. It then overheated again another week after that. I took it back to them and they said the same thing, coolant is low and they added more. I requested for them to look deeper into this, as I was concerned it could be something leaking or in the engine. They were confident they had found the problem. I then left on a work trip, came back 2 weeks later to the car overheating again. I took it back to them and once again claimed the same problem. They gave it back to me and the next morning the engine light came on and the engine is now damaged because they did not take the diligence and care to actually check the problems even though I requested it multiple times. Poor workmanship has destroyed my car, and now they are trying to use my warranty to replace the engine. I want the dealership or Jeep HQ to pay off my car for me to be done with it. They have devalued my vehicle and I have been late for work multiple times. I also never received any loaners or reimbursements for rental cars or Ubers. Jeep can easily claim this as a lemon and repair the car and resell, which will not be easy for me due to their mistakes. I should not be paying for this or making payments on a car I cannot drive, therefore I want it to be paid off by them immediately so I can get a new car.

  

  Business Response

  Date: 06/04/2025

  Hello *******!

  Thank you for reaching out. I would be happy to connect you with the team best suited to assist you!

  However, this BBB portal encapsulates all Larry H. Miller dealerships. If you could please provide the name or address of the specific location that you are working with, I will personally make sure that they receive your complaint. 

   

  Thank you.

  Customer Answer

  Date: 06/04/2025

  
  
  Complaint: 23392455
  
  I am working with Larry H Miller Jeep in Bountiful and Riverdale
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 06/09/2025

  Larry H Miller Bountiful was not the dealership that previously performed the work to this vehicle. We did not sell the vehicle and have no history of work performed on it. We are however working with the manufacturer for a potential warranty claim on the customers behalf. 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this dealership for over 1 year to get my Manufacture recalls ta*** care of. I have been told multiple times, that they do not have the product in stock. To later find out that a couple of the items that needed to be ta*** care of, they did have the product. Long story short, they did a repair to my Emissions system, which is part of my turbo, again, which is part of the emission system. There is emissions warranty and recall on my 2018 ram. This is supposed to be covered under warranty, they ended up charging me $3000. On top of the $3000 charge my truck had never leaked oil before when I got it back all of a sudden it’s leaking oil. I took it back to them and they said it’s going to cost me $5000 to fix the oil leak. I have tried to get a hold of the manufacturer that is supposed to pay for the $3000, even put in a complaint to the Better Business Bureau, and they did not respond. The manufacturer did not respond. So I am putting in this complaint because I want my oil leak fixed, and I want to be in reimbursed for my manufacturer recall to repair an admission item on my truck which was covered under the missions warranty. All I have done is get the runaround. I asked for videos and pictures of the engine area where they said the oil leak is at. I have received nothing. At this point, my truck is sitting not being driven, I am beyond frustrated on getting this truck repaired properly by the manufacturer and the dealership. To top everything off, Mopar, ram, Cummings, have lied to us about the emission systems on these vehicles, and now our fuel mileage and our def mileage have been compromised from the manufacturers window sticker, it’s a federal governed sticker. I made a choice to buy a brand new 2024 before all this happened, and now I’m getting letters from Mopar/Ram on my 2024 asking me to go get an emissions on it which is not required. Just like this truck they said that they would pay $750 for the Emissions test NOTHING no $$$

  

  Business Response

  Date: 05/28/2025

  ***, 

  I am very sorry that you have gone through this experience with the manufacturer and my dealership. I would like to speak with you more about this and see if I can get a lot more clarity so I can bring this to the manufacturer reps and try and get this ta*** care of. Also, if there is something that has been missing with any parts of communication that I clearly communicate those items with you and try and resolve all concerns.

  Please reach out to me at your earliest convenience at ************************* and we can setup a time that we can both make work.

   

  Thank you,

  ****** ******

  General Manager

  ************

  *************************

  Customer Answer

  Date: 05/30/2025

  
  
  Complaint: 23367347
  
  
  
  I am rejecting this response because:
  
  
  
  I have left 2 voice messages for Andrew, and I just sent him an email   I haven’t heard back from him yet? Left me email, and my cell # for contact   

  Sincerely,
  
  
  
  *** ******

  

  Business Response

  Date: 06/05/2025

  ***,

   

  Thank you for taking my calls and allowing me to assist you. I will be sending over the requested documentation to the manufacture and will stay in touch.

  Thanks,

  ****** ******

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made plans with the salesman 4 days prior to come and drive/purchase truck. We found out that the trucks horn wasn't working & the entire wiring on the dash wasn't working as well upon arrival. When we waiting I gave the salesman our MACU branch loan officers card & said that we want to go through them & that we were already pre approved and she would work out the details with them. We waited for 4 hours & still nothing had been. We went into the financing office and he then told me that we were not reapproved and he couldn't get the loan for us. He never once reached out to our person at the bank we found out. I called her and she said nobody's tried to reach me or email me once. At this point he'd pulled our credit too & ran it through their MACU corporate and was trying to get us a loan through another carrier. He was being shady because he wouldn't make a commission through how I wanted my loan structured. We then got ahold of our loan officer and had a conversation with Gus at LHM she told him that she would get the check to him the following day & she had the paperwork done & ready to submit & that it was approved. The next day we found out that he submitted a loan to corporate after she said not to and added GAP insurance and a Warranty to the loan &tried to get the loan approved for 7 thousand more than it needed to be. She went in and called corporate and got it taken care of. Few more days go by and she got the check back in the mail and they said they took care of it. They wanted the loan through their system so they can make the commission when we told them exactly how we wanted it in the beginning. We called LHM and they then told us that we were liars and that's what we wanted they are as shady as they come. My loan officer also had a conversation and it ended the same way. I also want to say that they for sure did not put that truck through any inspection because I had a list a mile long of safety hazards that I wish I would've known before.

  

  Business Response

  Date: 05/28/2025

  Hello!

  Thank you for reaching out. This portal encapsulates complaints for all Larry H. Miller Dealerships. If you could please provide the name or the address of the specific location you are working with, I will make sure to connect you with the best team to handle your complaint.

   

  Thank you.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2025 Ford Escape from Larry H Miller Super Ford in Salt Lake City, Utah, on March 12th of this year. We paid with a cashiers check which was made out for more than the final price. They put a temporary tag on our car which expired on April 25, 2025. We live in Wyoming and when we asked our licensing and title people if they had received our title and they said no. We also haven’t received our refund. So we called Larry H Miller Super Ford and they told us the original title was lost. They never bothered to contact us and tell us there would be a delay. When we called, the only thing they could offer was to send another temporary plate. For some reason our refund is tied to their getting a title. I've called their manager several times but he doesn't return my calls.This is really not acceptable behavior.

  

  Business Response

  Date: 06/04/2025

  Hello!

  I have received communication from the dealership that it was sent and delivered on 5-23-25. 

  If you have not yet had a resolution, we urge you to reach out to the General Manager, ****** ******** ********************* ************, at your convenience. 

   

  Thank you.

  Customer Answer

  Date: 06/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******