Complaints

This profile includes complaints for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Larry H. Miller Dealerships has 55 locations, listed below.

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  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
• 

  Larry H. Miller Chrysler Jeep Dodge Ram Bountiful

  755 N 500 W West Bountiful, UT 84010-6977

  
• 

  Larry H. Miller Lexus Lindon

  544 S Lindon Park Dr Lindon, UT 84042-1655

  
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  Larry H. Miller Chrysler Jeep Dodge Ram Riverdale

  1481 W Riverdale Rd Riverdale, UT 84405-3907

  
• 

  Larry H. Miller Ford Lincoln Draper

  11442 S Lone Peak Pkwy Draper, UT 84020-6880

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filling this on here in hopes of hearing from someone - the dealership today (****** - who was the manager was unhelpful in a plan for us) My name is ****** we bought a brand new ram diesel **** from you guys last year. This truck has ****** miles on it. We pretty much had complete transmission failure in April. We were out a truck with minimal help from service last time. Your service department told me there was nothing they can do and put me in a car for myYour service department told me there was nothing they can do and put me in a car for my family of five that relies on a truck. They told us this was a one off and would never happen again so we wrote it off. We are driving home from ***** at 60 mph in limp mode yet again less than three months after a new transmission rebuild in this truck. I tried to call the dealership and I know its Sunday but they were little help as well. No one can seem to answer the question on what our next steps would be. We spent $70,000 on a truck and Ive never had more problems with the truck thats a year old. Im hoping that this is something the dealership will help take care of. I am not interested in sending it to service and spending another two weeks without a truck again. I want this truck gone and I wanna be put into another vehicle without losing all the equity we had going into it in the first place. There is clearly something wrong with this truck and I know its mechanical and its not your fault but there should be something the dealership takes care of because this is not our fault either and we shouldnt continue to suffer every three months with issues. Hoping you will help make this right as we cant afford to keep having problems nor continue to be without a truck.

  

  Business Response

  Date: 08/26/2022

  To Whom It May ******************************* customer, *************************, brought her vehicle into the dealership, and the problem has been fixed. The customer is satisfied, and the complaint has been handled internally resolved. Thank you for your time. 

   

  Sincerely, 

   

  LHM LMD, LLC. 

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle in **** and my temporary tag for the vehicle expired ***** and I have been waiting on the title for the vehicle since early June and the loan company and the sales person from the deal ship keep giving me the same bull c*** answer right now I am sitting on about $500-$600 in late fees to get my tag and I cannot do anything about it without the title that is being refused to be sent to me

  

  Business Response

  Date: 08/23/2022

  To Whom It May ***************************** paperwork was overnighted to the Sequoyah ***************** on August 4th and delivered on August 5th, signed for by "*************." When the dealership called the tag agency today to obtain a status of the registration and title for this customer's vehicle they said they have no record of receiving this paperwork and nothing had been processed for this customer. I asked what the processing time is for mailed documents and they replied that they process items as they are received - usually within about 24 hours. When the dealership looked through our out-of-state rejects, I found that all paperwork had just been returned to us with no note or rejection letter. The dealership has overnighted the paperwork back to the tag agency for processing and it should be delivered tomorrow. ****** was issued an extension on his temporary permit on August 10th, good through September 23rd, which allows ample time for the paperwork to be processed, thank you!

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for emissions repair. The night before I was to pick it up they called me and said I needed $900 more in repairs to pass inspection. The parts the claim were less than $50. I didnt pay it and my car passed emissions.They tried to scam me out if $900. They even lied and said I declined the car wash which I was never even offered. I tried contacting a supervisor and was told unavailable. They tried to scam me for $900 for $50 in parts I didnt need. I can get no response from them.

  

  Business Response

  Date: 08/02/2022

  To whom it may concern, 

   

  In order to properly respond to this customer's complaint, we need the full name or exact address of the dealership the customer's complaint is regarding. 
  
  Thank you, 
  ***** **********;

  Customer Answer

  Date: 08/02/2022

   
  Complaint: 17657323
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  The location is ************************************************** 85323

  

  Business Response

  Date: 08/23/2022

  To whom it may concern: 

  After discussing with my service team, we have concluded that we did not try to scam this customer in any way.  ******'s vehicle came in with many emission faults, the main one being her catalytic converter was cut out of her car but that was one of the causes of her check engine light. She agreed to fix the catalytic converter and it wasn't until after that repair that we were able to confirm the other emission faults were active and needed to be corrected.  The remaining faults were from a leaking gas cap, a leaking purge valve and a O2 sensor that all needed to be replaced.  The total for the parts were $418.06 and with labor and taxes the bill came to $900.  All these repairs and recommendations came from our shop *******, who is an employee here at this location, a VW Master Technician, and a **************** Certified Fleet Emissions Inspector.  He is extremely qualified for these repairs and recommendations.  ****** did decline the remaining work and took her car and all her faults had been cleared, which is standard procedure.  This can be why and how she passed emissions if she just replaced her gas cap of $50.  The faults may not have been present at that time of her performing her emissions test.  The week she picked her vehicle the Service Director was out with ***** so that could be the reason she was unable to speak to the service manager.  We would be more than willing to reinspect her car now to see if these faults are still present in her car at no charge and we will offer her the carwash she did not receive for her trip to the dealership.  She is more than welcome to reach out to me personally and discuss further if she wishes.  

  
  Thank you,

  *************************

  General Manager

  Larry H. Miller Volkswagen

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a ************** in my **** mr2 2 gen **** The company charged my $4000.00 to put in a thermostat and vandalized other parts of my ****

  

  Business Response

  Date: 08/02/2022

  To whom it may concern, 
  
  In order to properly respond to this customer's complaint, we need the full name or exact address of the dealership the customer's complaint is regarding. 
  
  Thank you, 
  ***** Davis 

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We'll no longer take our ****** to Larry H. Miller ****** in *********** for service, after several years as regular customers. 1. After the auxiliary battery was replaced at Miller ******'s recommendation for $392.41, the navigation/CD player/BT ceased working in the radio (only the FM radio works). Miller ****** recommended replacing the entire radio for $1,469.42.2. After an "O" ring was replaced for a high pressure A/C hose at Miller ******'s recommendation, the A/C ceased working and Miller ****** recommended replacing the compressor for $2,536.63. An independent shop found the A/C system been charged beyond specs (excessive pressure); checked the system; evacuated and charged to within specs, and AC now works great...for less than $200.3. During the visit to diagnose the A/C problem, Miller ****** stated the vehicle "failed electronic alignment check in service drive" and needed a $139.95 front end alignment. Having just recently had tires, struts, & shocks installed, including a front end alignment at a tire shop, the vehicle was taken back to that shop. The front end alignment was checked and found to be within specs.4. After returning home from the most recent visit to Miller ****** for diagnosing the A/C problem, two covers were found laying loose in the rear of the vehicle. After examining the rear of the vehicle and pulling up the cover over the spare tire, it was discovered these pieces covered up the auxiliary battery compartment. Too many issues, which has destroyed the trust we placed in Miller ******.I spoke with the service writer after the loose parts issue and was offered the opportunity to bring the vehicle in so they could make it right. I declined. I later spoke with the service writer and ******************* in management, addressing the four above issues, and telling him we will no longer bring our vehicle to the dealership for service/maintenance.

  

  Business Response

  Date: 08/02/2022

  To whom it may concern, 
  
  I called and spoke to ********************. We offered to do whatever it took to remedy the issues.  It is never our intension to make mistakes,but things do happen. I did speak to the Technician about these claims of a misdiagnosis. We spent a good amount of time trying to find an answer to an intermittent problem which is very difficult. During the testing of the ** system using the ****** Scan tool we did not see any abnormal pressures from the ** safety pressure switch. Based on previous vehicles we have diagnosed if an ** system is overcharged the safety switch will not allow the ** to run at all. Because ********************** issue was intermittent, we looked for other anomalies in the data from the scan tool the ** compressor requested speed was much higher than the actual speed indicating possible compressor failure. That is why ************ recommendation. Our alignment recommendation is based off the data from our Hunter alignment scan tool. It is very hard to compare to different alignment checking tools.  We have had our Hunter machine checked and recalibrated just in case it was our machine giving a false reading. We did not find our machine to be out of calibration. We cannot speak to that effect for another companys machine. We were willing to do anything possible to make it right for ********************. He just does not trust us anymore to work on his vehicle which is his choice. All the recommendations were denied by ********************. ** the event he approved any of the recommendations we would have stood behind our work and made sure all his concerns were remedy.
  
  
  *********************
  Customer Relations Manager
  ********************** H. ********************** ****** ***********

  Customer Answer

  Date: 08/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and absolutely agree with ********************** statement about me that, "He just does not trust us anymore to work on his vehicle which is his choice."
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car in May and took it back the NEXT day, less than 24 hours. It was raining day of and I didnt notice that the tires were worn, the front end had major issues and loud sounds as you are turning the wheel and turning a corner.The car felt unsafe to drive but sadly it was our only car. I was turned away stating that it was my car now and that I had to take care of it. I had traded in a Land Rover and had a $1500 down payment and told them I had no money to fix itMy bf filed a BBB and after 3 months ***** the general manager in ***** finally said he was going to fix it he said and that he apologized that a car would be able to leave a lot like that. I took the car in and only had the tires replaced even though ***** had promised that the complete car would be taken care of. I had to take it back in again and the loaner car they gave me was a just bought, filthy, oil at 5%, corrosion on the battery, no water fluid, and shook when started. I asked for a reliable loaner and was denied that with them stating that it would be fine.At this point I would just like a different car because as repairs are being done they are saying its one thing with one tech and another saying its something else and nothing is done. Its been a couple days already and I have no time to keep giving to something that should be easily resolved.

  

  Business Response

  Date: 07/26/2022

  To whom it may concern, 

   

  In order to properly respond to this customer's complaint, we will need the full name or exact address of the dealership their complaint is regarding. 
  
  

  Thank you, 
  ***** Davis