Complaints

This profile includes complaints for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Larry H. Miller Dealerships has 55 locations, listed below.

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• 

  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
• 

  Larry H. Miller Honda Murray

  5808 S State St Murray, UT 84107-6135

  
• 

  Larry H. Miller Lexus Murray

  5686 S State St Murray, UT 84107-6158

  
• 

  Larry H. Miller Toyota Murray

  5650 S State St Murray, UT 84107-6131

  
• 

  Larry H. Miller Used Car Supermarket Sandy

  10990 S Auto Mall Dr Sandy, UT 84070-4180

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made plans with the salesman 4 days prior to come and drive/purchase truck. We found out that the trucks horn wasn't working & the entire wiring on the dash wasn't working as well upon arrival. When we waiting I gave the salesman our MACU branch loan officers card & said that we want to go through them & that we were already pre approved and she would work out the details with them. We waited for 4 hours & still nothing had been. We went into the financing office and he then told me that we were not reapproved and he couldn't get the loan for us. He never once reached out to our person at the bank we found out. I called her and she said nobody's tried to reach me or email me once. At this point he'd pulled our credit too & ran it through their MACU corporate and was trying to get us a loan through another carrier. He was being shady because he wouldn't make a commission through how I wanted my loan structured. We then got ahold of our loan officer and had a conversation with Gus at LHM she told him that she would get the check to him the following day & she had the paperwork done & ready to submit & that it was approved. The next day we found out that he submitted a loan to corporate after she said not to and added GAP insurance and a Warranty to the loan &tried to get the loan approved for 7 thousand more than it needed to be. She went in and called corporate and got it taken care of. Few more days go by and she got the check back in the mail and they said they took care of it. They wanted the loan through their system so they can make the commission when we told them exactly how we wanted it in the beginning. We called LHM and they then told us that we were liars and that's what we wanted they are as shady as they come. My loan officer also had a conversation and it ended the same way. I also want to say that they for sure did not put that truck through any inspection because I had a list a mile long of safety hazards that I wish I would've known before.

  

  Business Response

  Date: 05/28/2025

  Hello!

  Thank you for reaching out. This portal encapsulates complaints for all Larry H. Miller Dealerships. If you could please provide the name or the address of the specific location you are working with, I will make sure to connect you with the best team to handle your complaint.

   

  Thank you.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2025 Ford Escape from Larry H Miller Super Ford in Salt Lake City, Utah, on March 12th of this year. We paid with a cashiers check which was made out for more than the final price. They put a temporary tag on our car which expired on April 25, 2025. We live in Wyoming and when we asked our licensing and title people if they had received our title and they said no. We also haven’t received our refund. So we called Larry H Miller Super Ford and they told us the original title was lost. They never bothered to contact us and tell us there would be a delay. When we called, the only thing they could offer was to send another temporary plate. For some reason our refund is tied to their getting a title. I've called their manager several times but he doesn't return my calls.This is really not acceptable behavior.

  

  Business Response

  Date: 06/04/2025

  Hello!

  I have received communication from the dealership that it was sent and delivered on 5-23-25. 

  If you have not yet had a resolution, we urge you to reach out to the General Manager, ****** ******** ********************* ************, at your convenience. 

   

  Thank you.

  Customer Answer

  Date: 06/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 20th, 2024, I purchased a brand new 2025 Hyundai Tucson from the dealership. Since the car was new, I assumed it had passed all required inspections and did not thoroughly check it. Within a few days, I discovered foam protruding from the outer edge of the windshield’s rubber seal, along with a large chunk of foam on the passenger side. Additionally, the passenger-side cabin lights had interior cracks. When I returned to the dealership and reported these issues, I was told off the record that the windshield was improperly installed and the cabin lights often come defective. When I requested repairs, the dealership stated they needed to review the warranty, but the case stalled until I contacted Hyundai corporate. I must mention that I visited the dealership around ten times within a month, putting approximately 700 miles on my new car. I was turned away even after scheduling appointments over the phone and speaking with representatives and management who agreed to resolve the problems. During my last visit in May, the dealership mechanic stated they "could not confirm or deny" whether driving with the faulty windshield was hazardous. Still, no action was taken. The cabin lights were once again said to be defective from the manufacturer. Since I purchased a brand new car, it should meet all new vehicle standards. I am seeking reimbursement for fuel costs, lost work time, and the emotional distress caused by this situation, which worsened my health and led to hospital admission for a heart issue. The vehicle has also depreciated by approximately $10,000. I am requesting that amount be reimbursed toward the loan. Additionally, I have yet to receive the purchase documents from the dealership, as both flash drives provided were either empty or missing complete information regarding the purchase and warranty.

  

  Business Response

  Date: 05/20/2025

  Dear BBB Representative and Ms. *********,
  
  Thank you for the opportunity to respond to this matter.
  
  Ms. ********* purchased a new 2025 Hyundai Tucson Hybrid in November 2024 and brought the vehicle back to our dealership in December with several manufacturer-related concerns, including issues with the windshield weather stripping and scratches on the dome lights. These concerns were promptly addressed under Hyundai’s factory warranty, and the necessary parts were ordered and installed where applicable.
  
  In January and again in February 2025, Ms. ********* returned for follow-up service involving dome light and headliner replacements. Unfortunately, some replacement components arrived from the manufacturer with imperfections, requiring us to reorder them. At all times, our team remained responsive and committed to resolving these concerns under warranty. On June 1, 2025, the final set of switches arrived and were ready for installation.
  
  However, we were later informed that Ms. ********* had traded the vehicle in and no longer possessed the Tucson in question. At that point, we closed the service file, as no further repairs could be completed without the vehicle.
  
  While we regret any inconvenience caused, our records reflect that every effort was made to address the customer’s concerns promptly and in accordance with Hyundai’s manufacturer warranty. We were proactive, transparent, and responsive throughout the process.
  
  Regarding requests for reimbursement related to fuel, time, depreciation, or health concerns, those fall outside the scope of the manufacturer’s warranty and dealership responsibility. We also note that all required documents and flash drives were provided at the time of sale, but we are happy to provide any missing documentation upon formal request.
  
  As the customer no longer owns the vehicle and all warranted repairs were actively pursued and communicated during the time of ownership, we consider this matter resolved.
  
  Sincerely,
  
  **** ********, General Manager

  Customer Answer

  Date: 05/21/2025

  LHM is straight-up lying. The issue has not been resolved. Could they provide the work order for the alleged repairs and the warranty payments. I left the car twice at the dealership in December, and both times they did not even work on it. They just let me know that they could not fix it and needed to look at the warranty. That is why I was communicating with corporate. When they said that I got back with new issues, it was the same issue that had not been addressed. I can provide communication with the corporate office and case number if necessary. My biggest concern was that the windshield was installed incorrectly, and the mechanic at the dealership could not confirm or deny that it will be an issue in the future. Besides that concern, the cabin light was cracked, and service refused to order other parts for me because "they are all coming this way" until I contacted corporate. The only cosmetic adjustment LHM did was to clean the foam that was sticking out from the passenger side and outside of the seal of the windshield. This was in May 2025, when I purchased the car in November 2024. Regarding the sales documents I had been given 2 flash drives one was empty and the other one had only insurance information. I yet to get the whole package with sale agreement. Even so I requested it a few times now. Regarding the part that they received they cannot even put the date on response straight.  Today is 5/21/2025. Through the whole my experience with LHM I did not feel once they were transparent and ethical.  The moment when I walk away with signed papers and keys they stopped carrying. There is no Integrity and care for the customer. 

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2023 F-350 to Larry H. Miller Ford for a 5th wheel wiring harness installation. I ordered the part directly from Ford, ensuring it matched my truck’s make, model, and year. The dealership originally quoted me 4 hours for the install, but instead, they took 8 hours—only to realize after cutting a hole in my truck bed that the part “wouldn’t work.” But the damage was already done. To make matters worse, they half-installed the part, meaning I can’t return it and am out the money and time I wasted.
  
  Instead of owning up to their mistake, they brushed me off and told me to take it up with Ford. When I tried to speak with the service manager, I was met with horrible customer service. The front desk refused to transfer my call at first, interrogated me, then said they would “try” to transfer me. When no one answered, I was told they’d leave a note.
  
  I asked when I could expect a callback, and the response I got? “I don’t know, he’s so busy, he’s the busiest man at this place.” If the service manager is too busy to handle a major screw-up like this, that tells me everything I need to know about how this dealership is run. If he’s truly that overwhelmed, then they clearly have serious management issues.
  
  This isn’t just a dealership problem—it’s a Larry H. Miller company problem. A quick look at their Better Business Bureau profile shows a 1-star rating, which says everything about how they treat their customers across the board.
  
  So now I’m left with a half installed part in my truck bed, I can’t return, and a dealership that refuses to take responsibility. If you need service on your Ford, do yourself a favor and go to a dealership that isn’t associated with Larry H. Miller. I’ve given them every opportunity to make this right, and they’ve completely failed. Stay far away.

  

  Business Response

  Date: 05/05/2025

  Hello!

  I have received communication from **** ******, the regional ops director in this area stating that he would be connecting with you and ensuring your satisfaction.

  It is my hope that this is indeed what has happened, however, if there is more you'd like to discuss please feel free to let me know!

   

  Thank you. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new zero miles 2022 ********** Atlas in 2023.I am writing this complaint to bring attention some issues I have been experiencing with the brake pads on my vehicle. I have noticed that they have been wearing down and making really loud sounds, which has raised concerns about safety and performance. I have asked service multiple times and they check and tell me brake pads are fine. But I just recently came across online forums where others complain about this same issue. They know there is a problem with the brake pads but dont disclose at time of purchase. They need to put ceramic pads in for the noise to stop. I would appreciate it if they could address this issue honestly. Additionally, I would like to know if there are any recalls or service bulletins related to brake pad performance for my specific model.

  

  Business Response

  Date: 04/15/2025

  Customer will be in 4-16-25 at 10am to get brakes taken care of.   I offered a loaner car so he would not have to wait.  He was happy and appreciated the quick response. 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 4-2-2025, dropped off my car for air bag replacement recall.
  Date 4-9-2025, started getting messages about the car needed a or balance , brake fluid flush, nothing on the recall being done.
  Car, was dropped off 4-2-2025 for recall 7am it’s now 4-9-25 no work done, I’m out of a car those days unable to work
  Told no loaner cars given on recalls, which it’s Chrysler fault so why not give loaner cars.
  I ride husbands motorcycle up there talk to **** and service advisor. They say it’ll be done by tomorrow he get them working on it asap. I had been told many other wild stories from the service guy ******* pro]ior like my car was sent out to a larger service center, that’s why it would take 4or5 days etc, get my car back 4-10-25 air not working blowing out hot hair. Mind my vehicle mint condition went in air cold very cold. I call to be told replacing airbags won’t effect air that I got to pyn200 for diagnostic I said no you did something it was fine when I left it. I ask for **** mgr to it’s Monday 4-14-25 no call. I called 4-14-24 and been placed on hold 5 times left there, I recorded the last time placed on hold and just being left them for over 30 mins. Terrible service. And it’s not the first issue

  

  Business Response

  Date: 04/28/2025

  Dear Ms. *****:
  
  Larry H. Miller Chrysler Jeep Avondale (the “Dealership”) is in receipt of the complaint submission filed by Ms. ******* with your office. I have reviewed and investigated the matter. Based on her complaint, it appears that Ms. ******* believes that the Dealership’s technician damaged her vehicle’s air conditioning system while repairing the passenger air bag, however, the Dealership denies this theory. The dealer repaired the side curtain air bag per manufacturer recall – see New Safety Recall Advanced Communication – 19B. No repair was performed behind the dash. Thus, Ms. *******’s theory that the dealer damaged the vehicle’s air conditioning system during its repair of the side curtain air bag does not hold water because to perform this repair only panels/pieces from the side of the vehicle were removed as opposed to the dash where the passenger’s front air bag is located.
  
  For these reasons, the Dealership requests closure of this complaint.
  
  
  Sincerely,
  
  The Legal Department
  [email protected]

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Jeep vehicle into an authorized Jeep Dealership to diagnose a check engine light. I received the diagnosis of needing a new cold air intake filter, fuel filter and performing a diesel regen. I opted to also have an oil change completed. The next call I received was from the dealership advising me that the oil pressure in the car dropped during their final test drive and have now diagnosed the engine has seized. They towed the vehicle back to the dealership and proceeded to drain the new oil, finding medal shavings in the oil filter. The only option given to me is to replace the entire engine at an estimated cost of $23,000+. The dealership is refusing to take responsibility for their mistake causing the engine to cease. When I questioned how this occurred since I had no issues with the vehicle running prior to brining it in, the tech just told me it was unfortunate timing that the engine ceased. When I questioned further he said he would talk to the shop ******* and call me back. Upon the callback the shop is now claiming that they cut open the original oil filter and found oil shavings in that too. If this is the case then the vehicle should never have been driven by the dealership with medal shavings in the oil. This situation is either a misdiagnosis by the dealership initially or my vehicle lost oil pressure during their test drive and was driven with low oil, causing the engine to cease. Both cases are the direct result of the dealership making an error and should be the liability of the dealership to resolve

  

  Business Response

  Date: 04/11/2025

  Hello!

  Thank you for reaching out. I would be happy to assist you!

  Before we get started, if you don't mind, I require just a little bit more information. This BBB portal encapsulates all Larry H. Miller Dealerships, and we have a handful in ****. Could you please provide me the name or the address of the specific location that you are working with? I would then be able to connect you with the team best suited to assist you!

   

  Thank you.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23182877
  
  I am rejecting this response because: providing the requested additional details 

  Good afternoon, thank you for your response, the location is the Larry H Miller Jeep Dodge Ram located in Sandy, UT.  
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 05/01/2025

  Hello!

  I have received communication from the dealership regarding your complaint. The General Manager has let me know that the store has decided to cover the cost of the engine as resolution, and that this situation should be resolved.

  Thank you for reaching out, and we look forward to ensuring that you are satisfied!

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past 3 weeks I have contacted **** **** Chrysler dodge jeep ram 8 times by phone. I have left voicemails, requested a call back with the operator, sent emails, and filled out the contact form on their website. I have never received any form of communication back. I would guess that if I were trying to buy a vehicle I would receive a call back within the hour. I am trying to get a prorated refund on the extended warranty for a truck I bought from them in 2021. The extended warranty company said I must go through the dealer I did the transaction with to cancel and receive a refund. I need whatever department that handles those requests to contact me.If I didn't live 3 hours away, I would go to the dealership in person.

  

  Business Response

  Date: 04/08/2025

  I have spoken to Mr. ******** and emailed him the cancellation request form to sign and send back to me, and will promptly turn in to my accounting office to cancel his extended service contract. This has now been handled and if you need any additional information, please let me know. 

   

  Thank you,

  ***** ******

  ****************************************

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle has been taken to the service department at Larry H Miller three times for resolving an issue with the fog lights. The vehicle was brand new when purchased, had this issue, and each time it is serviced at *** they say they fix it when they do not. They had my vehicle this last time for 5 days, ensured it was fixed, and it was not. The service department does not respond to emails and was unable to even let me know the status of my vehicle service.

  

  Business Response

  Date: 03/26/2025

  Good morning,

  I spoke with this guest on 3/24/25. We discussed that the failure happens after some time of the fog lamps working. Guest and myself made a plan to drop the vehicle off on 4/4/25 for us to test the system multiple times. When vehicle left facility 2/5/25 fog lamps where working at this time. Guest then stated this seems to happen that we fix the issue only for it to return days later. I told the guest that I would have a level 3 technician look the vehicle over multiple times. I look forward to assisting the guest with the vehicle. 

  Thank you

  ******* ****

  Service Manager

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19th, 2025, I took my 2014 Jeep Wrangler sport to the Larry Miller dealership to get an oil change. When I bought the Jeep four years ago from Larry Miller, I had also bought a package of prepaid oil changes (During my previous oil change at the Larry Miller dealership in late 2024 I was advised that I had two remaining oil changes left on the prepaid package). When I asked the employee in the shop that I was going to use one of my remaining prepaid oil changes, he advised me that even though I had two oil changes left they had expired in 2023. I have one question: I had paid for those oil changes in advance so am I still due the service? Also, my prepaid oil changes were being accepted as late as fall 2024 which is obviously past the due date the employee had stated. There was no attempt to resolve the situation that day. Since I no longer have trust in this dealership, I am seeking a refund on the value of the two remaining oil changes.

  

  Business Response

  Date: 03/25/2025

  Hello!
  
  Thank you for reaching out. I would be happy to help!

  This portal encapsulates all Larry H. Miller Dealerships. If you could please provide the name or the address of the specific location you are working with, I will make sure to pass this complaint along to the team that is best suited to assist you.

  
  
  Thank you.