Complaints

This profile includes complaints for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
• 

  Larry H. Miller Honda Murray

  5808 S State St Murray, UT 84107-6135

  
• 

  Larry H. Miller Lexus Murray

  5686 S State St Murray, UT 84107-6158

  
• 

  Larry H. Miller Toyota Murray

  5650 S State St Murray, UT 84107-6131

  
• 

  Larry H. Miller Used Car Supermarket Sandy

  10990 S Auto Mall Dr Sandy, UT 84070-4180

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have all communication from the business Larry Miller Dodge also from Larry Miller Collision Center and them stating the damages they have caused also that they realize it is not complete. The damages they caused to my truck they tell me as 100% disabled service connected I was supposed to have surgery in October then another appointment with surgeon I missed also no health care because my health care n surgeons are in California which I told Larry Miller dodge since August 2023 over and over that I am supposed to have emergency surgery because I severely injured my spine n back picking up unexploded bombs. I explained the importance of them completing my truck so I can get the health care n surgery needed. Dealer obviously did not care. I am just asking BBB to help me because this dealer not only ripped me off but also crashed my truck three time with the front bumper. I leased my 2016 Ram 1500 from Larry Miller Dodge in 2016. May 2019 lease was up so I purchased the truck out right when lease was up. Larry Millet sold me an extended warranty for $2000 covering the drivetrain, unlimited miles forever as long as it was under the same owner. As long as I change my oil which I did I gave the dealership receipts of it and then they denied my claim for no replacement of the motor and I tried to talk to the owner of the warranty company total care, and they refused to return my phone call with this one on for about two weeks. This started in August 2023 when I brought my truck in for warranty work, they denied my claim even though I provided everything they wanted which was receipts for all changes and they kept my truck for six months took them six months and change the motor. In addition to that they crash my truck three times went to the body shop twice. They wanted to go back for a third time I told them no I do not trust them with the vehicle, the body shop, which they own Larry Miller Collision Center asked me to pick the truck up because Larry Miller Dodge every time they had it they damaged it so the collision would repair it. It will go back to the Dodge dealership, Larry Miller, and they get damage again so this is going on for 6 months they had my truck they told me maybe 30 days to pull truck in and a few days replace the motor. The refuse to acknowledge they crunched my front bumper but yet they send it to there collision center to fix what they damaged after 3 weeks at body shop they own two separate times they damaged more of the vehicles paint scratches at least 6 different spots. Also they ruined the freshly painted bed cover that put half the top end of my motor on freshly painted fiberglass bed cover ruined it. They called me to pick up the vehicle from the Body Shop which I did and then I called the auto repair or the dealership ram Dodge Larry Miller, and they refuse to fix it now they told me to come back at a later time after I have surgery I’m 100% disabled that supposed to have surgery two different times while they had the vehicle and I’m still waiting to have surgery in October and January and they knew about it. The dealership knew about it. I have a severe spine injury I’m in severe pain and they know this and they can care less about anything so I please need somebody’s help please help me.

  

  Business Response

  Date: 03/18/2024

  Hello,
  
  This page is for all Larry H. Miller dealerships. You mention "Larry H Miller Dodge," but that is not specific enough for me to assist you appropriately. Please provide the name or address of the specific location you are working with and we can begin the process.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Larry H Miller Toyota Murray (10-11-2023) that included an extended warranty with Alpha Warranty Customer Services. When I discovered that the coverage did not include the battery drive pack, I proceeded with the cancellation (11-22-20230 of this plan. I received approval of the cancellation (12-07-2023) and was informed that I needed to wait 6 - 8 weeks for the refund to be processed. I contacted Alpha Warranty Services again (02-05-20240 and was informed that the warranty refund had been sent to Larry H Miller Toyota Murray on 12-28-2023 for $1,547.80. Since then, I have tried repeatedly (12+) to contact someone that will answer the phone at the accounting department of the dealership. The recommended contact (Shantyl B*******) does not respond to phone messages and does not answer the phone even though she was indicated as being available by the receptionist. The receptionist who identifies herself as Z gave me a phone number for Asbury Automotive Group (###-###-####) to call that deals with issues such as extended warranty refunds. After I selected "Larry H Miller - Other Inquiries) from the phone menu, I received a message that I was calling after business hours and to call again during the next business day, even though I called at 10 am on Friday 02-09-2024. I called this number again and selected "Larry H Miller - Bills Payable" and received the message that the team member was unavailable.

  

  Business Response

  Date: 02/15/2024

  *****,
  
  I'm Stephen B*****, the
  General Manager at Larry H Miller Toyota Murray. I’ve been informed of the
  issues surrounding your extended warranty refund, and I’d like to personally
  apologize for the delay and any inconvenience this has caused you.
  
  Our team has been working
  diligently with Alpha Warranty Services and our finance partners to expedite
  your refund. We understand the importance of timely communication and regret
  that our service fell short of expectations in this regard.
  
  I can assure you that we
  have now issued the refund check, and it should be with your lender by next
  week. We have taken steps to address the internal challenges that led to this
  delay to improve our processes for the future.
  
  Please accept our sincere
  apologies. Your satisfaction is crucial to us, and we are committed to
  rectifying this situation promptly. Should you have any further concerns or
  need immediate assistance, you can reach me directly at ###-###-#### or **************************.
  
  Thank you for your patience
  and for allowing us the opportunity to resolve this matter.
  
  Warm regards,
  
  Stephen B*****
  General Manager
  Larry H Miller Toyota
  Murray

  Customer Answer

  Date: 02/21/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, The Alpha Warranty Services warranty refund has been received by America First Credit Union and has been applied to my loan balance.  I would like to close my complaint with Larry H. Miller Toyota Murray.  Is this message sufficient to facilitate the closure of the complaint or is additional action required from me to accomplish this?  I am very grateful to the Better Business Bureau for their assistance with an issue that seemed to be insurmountable.  Thank you very much. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******

  

  Business Response

  Date: 02/20/2024

  The guest came in for a check engine light diagnostic on RO# ****** on 2/1/2024 with ****** miles. We determined that the *** transmission had a failure and needed to be replaced. The transmission had been previously replaced on 5/8/2021 when the vehicle had ****** miles on it. At this mileage the vehicle was out of any applicable warranty thru ****** ***. We requested that the guest reach out to ****** for assistance, we cannot open a case in this instance on the clients behalf. We advocated to ****** to assist the guest with the repair bill, they did so by covering 50% of the repair bill. The guest agreed to, and was responsible for $2384.98 for the repair.

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against Larry H Miller ************* located at ********************************************************. This place is a bait and switch and it's no wonder this dealership has bad Yelp reviews. I drove 3 hrs from ********* back and forth to their dealership . I talked to *** who said the 2023 Camry is available and that I need to come up quickly. I came up and *** was not available so he pushed me off to another Sales lady. We test drove the camry and we agreed on the advertised price and they had me fill out the paperwork to buy the car. The manager then proceeded to tell me they cannot take my check and I have to wait at least 1.5 hours for the next finance person and they have multiple contracts in front of me. So I waited and waited and after over an hour waiting, the saleslady brought another salesperson who proceeded to tell me that the car has been sold. They had me sitting in the dealership for over an hour. The same salesperson who sold the car saw me earlier test driving the car and did not say anything to me . This is clearly a bait and switch scheme. I escalated to the manager and he said he doesn't know what his sales people are doing and they don't track which cars are being processed. He then told me he has the same white camry with ************************************ an extra $2500 more to buy that car. I said I'm willing to buy the car that has **** miles more in same condition for the same cost as the original application I filled out. He said the price is the price so take it or leave it at the higher price and he has no power to change the price. How can a manager not know when a car is being processed? It's a big scam of bait and switch. It sounds like this is not the first time this has happened so why did they not change the process. This is clearly a bait and switch and they waisted half of my day and all the gas coming up to their fraud dealership.

  

  Business Response

  Date: 02/06/2024

  Hello,
  
  It is unfortunate to hear that the vehicle you were interested in was sold before you had the chance to finalize the purchase.
  
  There are often times multiple parties interested in one vehicle, which can end in hurt feelings and frustration. We apologize for this inconvenience, and we hope that your search for a new vehicle has continued in a more positive way since.
  

  If you would like to discuss this further, please feel free to reach out to *************************, General Manager, at **************.
  
  
  Best,

  
  

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Jeep Gladiator in February 2022 from ***************** (located at **************. & ************. in ******, **). I purchased a number of additional items from LHM including an extended warranty and coverage for damage to leather seats & paint. In late November 2023, I became aware the rear axel was leaking noticeably, and that axel fluid had gotten all over the rear rotors and brake pads. I drove to LHM on December 3, 2023, and the gentleman behind the counter came out and confirmed that he saw fluid leaking from the rear axel. He said they would need the vehicle for several days and wouldn't be able to get me until January 3, **** at 8 a.m. I agreed, and made arrangements to secure use of a different vehicle for 5 days starting on the 5th for business use. At 7:30 a.m. on January 3, I received a call from LHM saying employees had called in that week and they didn't have room to take my vehicle in and would have to reschedule. I expressed my extreme frustration at being given 30 minutes notice after having made arrangements for an alternate vehicle to use during the service, and expressed that it seemed hard to believe that a large service department only realized at 7:30 a.m. they couldn't honor the appointment. Regardless, the service manager *** said they would make it up by providing a loaner vehicle, and would get me in within **** days, and I said if that occurred that it would all be water under the bridge. By January 17, I still had not been contacted and so left a message for the gentleman ***, who responded and blamed his "scheduler" for not keeping me updated and getting me on the calendar, and said I was "next in line" on both her and his lists. As of today, January 27, I have not been contacted further and have left another exacerbated message for the service manager, but do not believe they intend to perform the required warranty work at this point unless I take actions to literally force them. A+ rating? Wow.

  

  Business Response

  Date: 02/06/2024

  Hello,
  
  I've passed along your complaint to the parties best suited to assist you.
  
  You can expect to hear from a representative of the dealership soon.

  Customer Answer

  Date: 02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership are using all of their different employees and different phone numbers to call me nonstop since December 2023 trying to get ahold of my father, and to sell me a new car. They call/text him and when he does not respond they call/text me. I have told ******* numerous times to stop calling me. My family and I have purchased at least five cars through them, but I have stopped doing business with them, and purchased my 2023 ******* Palisade at ******* ******* due to an altercation with a blonde female service advisor. The only reason they have my new phone number is because I had to take my elder father's ******** in for service one time. Before I gave them my phone number I told them it is only to be used for this one time pick up, and they promised me that that is all that it will be used for. Now they are calling/texting me nonstop. Today, 1/20/24, I received a call/text once again from *******************. I called back to tell ***** to stop calling me, but he hung up on me. I went to the dealership to talk to the manager about this and he lied to me and said that a ******* has never worked there. At this point I had to leave, because this manager flat out lied to me. Ten minutes later I started getting private phone calls, and within 6 hours I have received over 40 hang up calls from a private number. This has never happened before, and I sincerely believe these calls are coming from employees at the dealership. I explained to the manager at the dealership that I am going through kidney failure right now, and I do not need this aggravation considering who knows how much time I have left to live. Did this manager give out my phone number to his employees to harass me even more after I told him about my health. I have contacted the police and they sat that they can't do anything because it is a civil matter. I put in a complaint with the **** but an investigation can take six months. I now have received 2 more of these calls since typing this. Please help me.

  

  Business Response

  Date: 02/06/2024

  Hello,
  
  I have passed along your complaint to the parties best suited to assist, and I have requested that your contact information be removed.
  
  
  Best,

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has had my vehicle for four months. There has been refusal of communication or updates that I have requested from Service Advisor Howie. I have contacted the ****************** multiple times requesting information regarding repairs, service and parts involved. I have been falsely informed twice on the completion of repairs and have been given two different pick up dates and later was advised that they were waiting on parts. I am disabled and had the misfortune of breaking down outside of *********** while moving from ********** to ********. Due to the incredibly poor customer service, I have lost job after job costing me not only money but further impacting my health in a major way. Because I have run out of money, I am being evicted and I need my vehicle to live in at this point. I would greatly appreciate someone contacting me to answer any questions and further assist me in getting my car back with the correct repairs being made.

  

  Business Response

  Date: 02/06/2024

  Hello,
  
  I sincerely hope that by this time your vehicle has been returned to you.
  
  In the event that it has not, please let me know which dealership you are working with and I will begin the process of connecting you with the parties best suited to assist you.

   

   

  Best,

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21124615
  
  I am rejecting this response because:
  I was outright lied to by the service writer that certain repairs have been made to the vehicle and no repairs at all have been made. I have been informed now that the parts are on back order and are not available. The service ticket has been closed out and I have to return to pick up my vehicle. This is the Larry H. Miller **** Dealer in ***********, **. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/08/2024

  Good evening, 

  I spoke with ************************* and apologized for any lack of communication we had over the time she has had her car in service.  She dropped her car on September 11th, 2023, while driving across country.  I'm not sure if she hit something but the car had suspension work that needed to be done for the car to be operational.  We spoke with her insurance company and the insurance company would not approve EOM (Manufacturer parts) and required us to seek parts at a part location of their recommendation.  We did order one EOM part that they authorized but it has been on National Back order since ***** dropped her car off and is still unavailable from the manufacturer.  This part is a Suspension Bar, and the part number is 61184222AB.  We did receive the aftermarket parts that were authorized by the insurance company but when we went to install them, they were the incorrect part, thus delaying the ability to put the parts on that we did have.  Since *****'s last correspondence with the BBB her insurance company has totaled the car out and provided her or is providing her with a Salvage Title and allowing her to come pick up the car.  Currently the car is inoperable and unable to drive until the *** part arrives, as of today, they are still on National Back order. ***** mentioned to me that she plans on flying down soon to retrieve the items that she had to leave in the car and rent a car to get to her final destination.  I provided Sand with my personal office number of ************ and let her know she could call me with any questions she has or if she needs help trying to have her car towed or picked up and taken to her final destination.  

  After speaking with *****, I believe she now knows why everything has taken so long and is also glad that her car was totaled by the insurance company. 

  If there are any other questions that need to be answered or resolved, she is more than welcome to contact me personally for assistance. 

  Respectfully, 

  ***********************

  General Manager

  Larry H Miller

  Chrysler, Jeep, Dodge, Ram

  ************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Jeep was dropped off with Larry H. Miller on May 12, 2023, to be serviced for a check engine light. I was told that I would need an engine replacement; the dealership said they would submit the claim to MVP warranty as the work should be covered entirely. Since then, I have continued to speak with the warranty company and the dealership to attempt to get my Jeep fixed. The warranty company reports that the dealership still needs to submit all the necessary paperwork to have the work approved. The dealership continues to state that they have done everything necessary and that the problem is with the warranty company. At this time, I have been without my vehicle for eight months with no resolution in sight. I have not paid any money at this time. However, they still have my Jeep on their property. I have made multiple attempts to find a resolution with both MVP warranty company and Larry H Miller.

  

  Business Response

  Date: 02/06/2024

  Hello,
  
  I am hopeful that your vehicle has been returned to you at this point.
  
  If not, please provide the name of the dealership that you are dealing with and I will begin connecting you with the parties best suited to assist you.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* was sold to me by Larry H. Miller Chrysler Dodge, Riverdale, ***** **** on 09-15-2023.Dealer sold vehicle in as "Excellent" condition, mileage at time of sale was 102670.Since time of sale, vehicle has been in the ********** repair shop, *****, **** the entire time for multiple mechanical failures of radiator, cooling fan, clutch, differential front and rear, faulty vacuum hoses,pump, tube assembly. Total mileage from time of sale to repair completion of repair is 342 miles. ******* has been in shop most of the time since sale. ********** service indicates/states in service invoice that repair should have been accomplished prior to sale from Larry H. Miller. ******* was unsafe according to ****.Prior to having vehicle repaired at **********, Larry H. Miller was contacted for help on the repair.Larry Miller manager ******************* indicated "used cars sales are final", and do not warranty the car in anyway. Repair cost total was $4439.25. I have ask Larry Miller Chrysler Dodge to split the cost of repair, and was told, too bad.I have all service invoices from ***** each stating the vehicle should have been repaired prior to a "used car sale".During the initial sale, salesman ***************************** stated a couple was driving from ***** to purchase car and were on their way, so you better buy it now. We stated, that is not fair and left.The next morning *********** called back and said the buyers from ***** changed their mind and the car was still available. We told him to hold it, and we were on the way down (1 hour drive). We got there and *********** sold it to another party, but then, the party could not get financing.We bought the car, but realized this dealer was full of deceit, and lies.

  

  Business Response

  Date: 03/25/2024

  Hello!
  
  I have been told by the dealership that you have spoken with the Area VP, *********************, and that you have been squared away at this time. I sincerely hope that your situation has been resolved!
  
  If not, please feel free to reach out to the *** or the interim GM at your convenience: - *************************, General Manager, **************

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased our 2023 ****** Frontier at the Mesa location we were advised by the salesperson and finance representative that the appearance package would cover dings and scratches. I was not concerned when I scratched my bumper since I thought it was covered. After speaking to the new general sales manager it is not covered. I was also informed that I needed to bring my truck to the Mesa location for certain services and recalls. The Mesa location is over 100 miles from our home and when I arrived was advised the ****** location could have provided the services. From the start of working with the finance manager when purchasing the truck where we were promised a lower rate than told to purchase more packages which raised the amount to being advised the package purchased did not cover dings and scratches. The new sales manager approved a full credit for the package. However, I have never been so disappointed by the fraudulent information shared with me that I would now want the full amount owed on my loan and be done with ******.

  

  Business Response

  Date: 03/07/2024

  *********************** mention the "Mesa" location. Before I can pass along your information to begin resolving this, do you mean the Larry H. Miller ****** **** location?
  
  
  Thank you!

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21087489
  
  I am rejecting this response because: yes the Mesa location is what I am referring to.  
  
  Sincerely,
  
  **********************************

  

  Business Response

  Date: 03/13/2024

  To whom it may concern,

  With regard to what this client believes is covered or not covered under the appearance package contract, each client is given a copy of any and all contracts.  The appearance package is only for paintless dent repairs, some restrictions do apply.  Since we cannot deny or confirm what was said or implied our sales manager has offered to refund the client the entire amount of the appearance package.  The client has been notified of this.  Our understanding is the client was going to come in to sign the request for contract cancellation.  The client has not done so.  

  With regard to location of repairs, maintenance, recalls and all factory warranty repairs can be completed at any ****** dealership in the contiguous *************.  If the client requires maintenance or repairs that are covered under a ********** contract the client must go to a Larry Miller Dealership.  Some exceptions exist.  The client should read their contract for an explanation of these exceptions or give any Larry Miller service department a call.

  With regard to the clients request to pay the balance of the loan, we offered the client the maximum allowable amount for the vehicle.  Unfortunately, the maximum allowable amount does not pay off the loan.

   

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21087489
  
  I am rejecting this response because: I called the location to let them know I needed to reschedule.  I emailed and also did chat to get a hold to notify of reschedule.  Never received a response.  I live in ****** can the document be signed by my step daughter who lives there or can it be emailed to me to sign.  
  
  Sincerely,
  
  **********************************

  

  Business Response

  Date: 03/20/2024

  The dealership typically needs the client to be present to sign any documents. Please feel free to reach out to discuss when would be a good time for you to come to the dealership. - ********************, General Manager, ************