Complaints

This profile includes complaints for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
• 

  Larry H. Miller Chrysler Jeep Dodge Ram Bountiful

  755 N 500 W West Bountiful, UT 84010-6977

  
• 

  Larry H. Miller Lexus Lindon

  544 S Lindon Park Dr Lindon, UT 84042-1655

  
• 

  Larry H. Miller Chrysler Jeep Dodge Ram Riverdale

  1481 W Riverdale Rd Riverdale, UT 84405-3907

  
• 

  Larry H. Miller Ford Lincoln Draper

  11442 S Lone Peak Pkwy Draper, UT 84020-6880

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding the issues of my vehicle and my experience at Larry H Miller ***********.I've been dealing with the following issues with their: ****************** and Unfriendly Staff along with: Very poor communication and Unprofessionalism I have never been treated so badly by a business in my life.My vehicle has been in the service department for more that 2 weeks now and I during that time I have been dealing with unfriendly and unprofessional staff. It's so bad in fact that I'm scared to even go in there and ask about the status of my vehicle and if it's even being repaired correctly. They wont even tell me what the issue is other than my transmission needs to be overhauled.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/1/2022 this service department lost the keys to my sonata i was given the car but no keys. they claim they gave the keys to tow driver but tow driver claims they never received keys. service department ordered the tow of this car and they should be responsible if lost. i would like key fob and programing programing reimbursement.

  

  Business Response

  Date: 09/19/2022

  To Whom It May ************************************* you please provide the *** or the name of the dealership? thank you!

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is for the dealership located at *******************************************************************. I purchased a **** truck from the dealership on 22 July 2022 for over $54K with the transaction finalizing on 25 July 2022. I had an issue earlier with financing before with USAA taking a long time to release the payment and I switched financing to my credit union. The finance manager, ******, at the dealership sent the title paperwork to my credit union listing them as the lien holder in order for them to release payment. The temporary tags that the dealership sent started on 11 July and after I received the truck on 2 Aug, I had to get the truck registered soon. I was contacted shortly afterwards, on 8 Aug, by the tax office (DMV) here in ******* that the title paperwork was sent there and had an appointment on 15 Aug to register the truck. During the appointment it was found out that the title paperwork listed the lien holder incorrectly and I wasnt able to register the truck. The tax office sent the paperwork back to the dealership to correct and I also contacted the finance manager on 15 Aug to inform them of the situation. I reached back out on 1 September to get an update from ****** who stated that he would let me know after checking with the accounting ***** I have yet to hear anything back after reaching out 5-7 September and leaving a message with the title **** on 8 September. No ones called to let me know the status and is just blowing me off after the truck has been paid for. That is unacceptable but I guess this is how this dealership treats military veterans. Now I have a vehicle that Im paying for but unable to drive as of today since the tax office here cant issue me another temp tag due to ** law and theres no urgency from the dealership to correct their mistake or even follow up in a timely manner. Any assistance to get this resolved quickly is greatly appreciate.

  

  Business Response

  Date: 09/13/2022

  To Whom It May ********************* apologize for the inconvenience this may have caused and the lack of communication.  Through our investigation we found that the *** received the customers paperwork on August 5th and found that there were items missing for them to process the paperwork.  They were able to get in touch with the customer on August 10th at which time the customer emailed our Finance Manager, and he sent the paperwork via email on August 11th.  The customer went to their appointment at their local *** on August 15th which at that time found the lien holder had been listed incorrectly.  The customer emailed our Finance manager making him aware of the problem and that the *** was returning the paperwork.  After our conversation with the customer on September 12th it was stated the paperwork was returned but the only thing they needed was an affidavit on letterhead stating the correct lien holder.   We wanted to make sure that we had everything needed to correct this so there would be no further disruption, so we called the ******* *** on September 13th.  They had not returned the paperwork and explained to our titling department what was needed, and this has been Federal Expressed out on September 13th along with a temporary extended permit to the customer. We feel that this matter has been resolved, and the matter can be closed.

  Customer Answer

  Date: 09/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car (Porsche Macan 2015) on June 28, 2022, we trade in our previous car plus **** thousand dollars from down and the worst has happened to us. When the contract was signed, the sales person was informed that we did not want to sign it because the car had some noises, he said that there was no problem that They would take care of everything they convinced us, but even so I bought an extended warranty that costs me 366 dollars for month. After 1 week they change a part (the noise is still there) the service center says they don't know what it is they need to evaluate the car more, we report another noise in the brakes. They tell us we have to wait 4 weeks for the part to arrive and get it fixed. We leave with the car like that, 1 week later light comes on *oil change* in less than two weeks. We come back again change the oil. ** 1 week later the car is parked dumping all the oil** We have to take it back when the piece arrives( for the noise problem) They change the part and fix the oil. We pick up the car (My God, 2 hours later the car turns on a light that says it needs oil) we take it to the *************** they told Us ( car needs new brakes, reason why is making another noise ) Next day Im back again and the service center informs me that the car has a damage that costs **** dollars!!!! (I have all the papers that the service center gave me and one dated May 09, 2022 where it is reported that the car has an oil leak) I bought this vehicle on June 28. This problem was reported and they sold me the car like this. Now I am in a rented car for 5 days. We have not had peace since we bought the car, we are there every week. My monthly payment is 685, the guarantee 366, the insurance 387 for a car that had damage that cost almost 8k dollars . Although the dealer has paid for everything up to now, this part is very expensive and Im sure the car has more problems.

  

  Business Response

  Date: 09/08/2022

  To whom it may concern, 

   

  Can you please provide the address or Vin Number to the vehicle so we are able to resolve the problem with the correct dealership? Thank you!

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ***** and 31 2022, we selected 2022 Malibu we TOLD and demanded to salesperson NOT to shotgun our credit only submit to 2 banks well she submitted to 13 banks and lied about it said she only submitted credit to 2 banks, on 08-31-22 we went back to LHM the Finance manager came out and had added some clear coat and window tint and other items to the Car we never ASK for $6000 worth of items I refused to add to the original contract, he insisted these items were required I SAID NO I don't want Paint protection and window tint and some alarm. and he also Lowered our trade-in value from $12.500 to $10.000 both sales and the Manager LIED about everything I DEMANDED he REMOVE unnecessary credit INQUIRES

  

  Business Response

  Date: 09/08/2022

  To whom it may concern, 

   

  Can you please send me the information of the dealership or the *** of the vehicle so I can have the correct dealership address your concerns? Thank you!

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car delivered to a big Auto Repair Shop and dealership on a flat bed Tow truck because it had a leak in the thermostat and the company Tunex mechanic said he couldn't fix it. The head mechanic at the Repair and dealership said i needed a new engine, which i did not but my wife a I decided it would be a good investment because of the year and style of the car as a show car and was never going to be driven again. The dealership and repair shop would not let me see my car until I paid for it first. After I paid the $4000+ they said there is no Guarantees on the engine or service. My wife drive it home and to work once or twice and said the gas pedal was Spongy. We parked it in the garage until I could look at it. One day about two or three years later my wife and I was driving south on I15 in her truck when all the water ran out of her engine. We was a block or two from this same auto repair and dealership. So we had a tow truck load her truck onto a flatbed truck and take to this shop. We paid $75.00 so there head shop mechanic look at her truck and said it needed a new engine. So we put it back on the tow truck and we walked next door and bought a new truck. I rode with the tow truck to take my truck home. We rolled it off the tow truck and I drove it into my driveway.On that week end one of there people called me and said that they did not get to do a Dynamisis on her truck and if we could bring it back in to have it done. (One minute it needs a new engine the next they did not do a "Dymamisis"). We decided to slowly add water to the radiator and see where the water was leaking out. The hose from the upper radiator was not put on with a hose clap. This company was going to make me buy a new car or pay estimated $6000.00 for a new engine. At this point I thought I should look at the new engine I paid $4000.00 for in my car. I opened the hood of the engine only to find my old engine and the gas line was ruined by a pair of pliers causing it to fray.

  

  Business Response

  Date: 08/31/2022

  To whom it *** concern, 

   

  Could you please send us the name of the dealership, and the address of the dealership? Thank you!

• Initial Complaint

  Date:08/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new Tacoma paid for lift kit and black out kit. Put lift on and cant even drive in reverse without rubbing. Then I went up driveway curb and it sounded horrible. Bought lift they said all new tires and rims. Then I get it they say not a spare. Asked where it says that in contract told not my problem. Then did black out but tailgate lettering not blacked. Once again said not included asked why would you only black out most once again said not my problem. Overall very disappointed. When I went to do paperwork they did it three times. Once they said eight year loan then had to change. Then he tried keeping my deposit. Once again all new paperwork. Then sales guy didnt even program my remote so I could unlock door without pushing button. Did not show me how to use 4 wheel drive, crawl feature nothing. Last 50 k truck jo ****** door opener. Sales guy said you didnt ask for that, I said really I didnt look at truck we ordered, why would t you go over options? Said oops sorry . Did not go over any options like cameras speakers nothing. Truck is amazing every time I turn around dealership is failing me. Last thing if you install this desert package all the time like they say. Why would truck grind and run. I do not want them cutting anything or removing anything on my truck to make it work. If they have to lift it more to clear tires that should be on them.

  

  Business Response

  Date: 08/29/2022

  To Whom It May ********

   

  The GM of the dealership has communicated with the customer, and the dealership is installing the parts to accommodate the customer's chose tires. *********************** reach out to the dealership if there are further questions. 

   

   

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint. The first one was "solved" yet money was never refunded. As soon as BBB notice said the issued was fixed, I haven't been able to get ahold pf anyone in the department. I have left countless of voicemails to countless of different people. The refund was approved by **************** (*****) yet the location "has no record" of the conversation. Please please please refund my money!!!!

  

  Business Response

  Date: 08/23/2022

  Good Afternoon, 

   

  We have not been able to find any *********************** on our system. Please provide the *** number of the vehicle, and the name of the dealership and address. Thank you!

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17728903
  
  I am rejecting this response because:
  This is the second complaint I submit via BBB. 

  I have talked to all 3 managers on site: *****, Jhon, and other gentlemen. I have spoken with ***** over at headquarters in ****. 

  Refund has been granted. PLEASE REFUND!!!!

  Car is under *********************************** 

   

   

  THIS LOCATION IS FULLY AWARE OF THE SITUATION. I CALL EVERYDAY AND I LEAVE VOICEMAILS EVERYDAY. NO CALL IS EVER RETURNED!!!!

   

   

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/29/2022

  To Whom It May ************************************* dealership has contacted **************, and the refund is for an oil change in the amount of $69.66. The customer has agreed to come to the dealership to pick up the check, and the complaint has been resolved internally. 

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased lifetime drivetrain warranty on 2014 Dodge Journey Dec 2020. Followed regular maintenance schedule as prescribed. Latest maintenance visit, reported to maintenance department that vehicle not downshifting properly, ********************** confirmed that transmission is not shifting properly and recommends transmission be torn down to the point of failure and rebuilt. They have now had the vehicle for a week. I have not received confirmation that the issue is covered under the lifetime drivetrain warranty. The only communication I have had with the maintenance department told me that the work could take several months, due to staff shortage and that warranty work is the lowest priority, and that there are no loaner cars available. I purchased the warranty to prevent this exact situation, being without a vehicle for more than a couple days at a time, since I use the vehicle to generate 2/3 of my monthly income.

  

  Business Response

  Date: 08/23/2022

  Good Afternoon, 

   

  We have checked our system for the customer, *************************, and we are not able to find information on this customer for the complaint. *********************** send us the *** of the vehicle, the dealership's name, and dealership's address so we can further investigate. Thank you!

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Certified 2019 Ram **** Longhorn in early 2022 from ************. I also added the bumper to bumper extended warranty.I took my truck in for a routine oil change. With recent rains, I noticed some water leaking at the top of the rear sliding window, as well as 2 cracks in the outer frame, right above the slider columns. I also noticed a rattle in the drivers side door and we discovered that the trim on the * column of the drivers door had warped and was vibrating.I was told they would take a day to look at it. This was yesterday. I was contacted today and told that the bumper to bumper warranty doesnt include the rear window or trim. So I would be on the hook.I purchased this vehicle with 34k miles, and it now has 39k miles. ******* warranty ended at 36k miles.I contacted FCA who stated that the issue needed to be worked out with the dealer and extended warranty, as I am the second owner of the Ram.This is a known issue with the 2019 model Rams, so much so that there are ******** groups dedicated to the issue.I feel that all of this is a technicality, and that I was misinformed on what my bumper to bumper warranty actually covered.I have purchased numerous vehicles from LHM, but the shady practices happen after purchase.

  

  Business Response

  Date: 08/29/2022

  To Whom It May ********

   

  The Dealership has reached out to the customer, and they have ordered the parts to fix his vehicle. The complaint is being handled internally, and we ask that you close this matter. 

  Customer Answer

  Date: 09/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Currently, I am awaiting further information on when parts will be here, but the dealership has been in contact.
  
  Sincerely,
  
  Hunter Corbier