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Business Profile

Collections Agencies

Aldous & Associates, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 1,153 total complaints in the last 3 years.
  • 441 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aldous and Associates have been contacting me about a debt with Golds Gym when I DO NOT owe any debt to them. I officially paid my account off on August 19,2022 and I spoke with the collections manager! I have proof on my end and they have proof on my account that I have a $0.00 balance therefore I should not be getting a $250 notice from this office. I have all my dates and paperwork from reaching out again and then showing I have no balance. I DO NOT OWE THIS DEBT! Therefore leave me alone!

    Business Response

    Date: 10/07/2022

    Hello,

     

    Your account has been closed in this office and written confirmation will be sent to your address.

  • Initial Complaint

    Date:09/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a member at Vive Fitness in ** and left the area - terminating my membership with the facility before leaving. The gym is asking me to pay $250 in dues for months after I terminated my membership, when I have not used the facility and since cancelled. The gym put my membership in collections with ******************************************** I called ******************************************* to inform them I would not be paying and describe what has happened, in which they hung up on me. Everytime I call in they disconnect the line and hang up on me immediately. I have not raised my voice, used foul language, or even so much as uttered anything remotely disrespectful to their representatives. I will not pay for a service that I terminated because the gym wants a cash grab - and it is doubly worse that the collections agency will not pick up the phone or hangs up on me the moment I call in.

    Business Response

    Date: 10/03/2022

    If you believe that you do not owe this debt please send us a dispute with proof via mail to our ******************************************.

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was contacted about a week ago and asked to pay a debt. I was told I received a bill from them (I haven't) and need to pay ASAP. I asked them to confirm my address yo see if it went to the right place. Following this I was yelled at "for being argumentative" for asking. I asked them to send another bill and to be solely contacted via mail.Received another call today concerning the same issue.

    Business Response

    Date: 10/03/2022

    If you believe that you do not owe this debt please send us a dispute with proof via mail to our ******************************************.

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my Crunch Gym membership over a year ago. I emailed the company with a letter to do so during COVID. A year after canceling I was contacted by the company's collection company as apparently I was being charged after canceling. I emailed multiple times the manager at the gym and sent proof I canceled multiple times and copies of the letter to be told we will look into it and never heard back even after contacting a few more times. This last month I started receiving mail this company collecting the debt now. On the letter it asked if I thought it to be inaccurate and why and disputed it. I sent copies of all the emails, the letter, any communication I had with Crunch and proof that the debt is incorrect as I canceled it. I never heard back on this mail and am now getting the phone calls.

    Business Response

    Date: 09/26/2022

    If you believe that you do not owe this debt please send us a dispute with proof via mail to our ******************************************.

  • Initial Complaint

    Date:09/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a gym membership with Blink. Because I was sick I decided to call the company to cancel my membership. They told me I could not cancel my membership over the phone and continued collecting membership fees from my bank account. I was out of town and they wanted me to travel from Washington, DC to New York specifically to have my gym membership canceled. I could not do that, instead I asked my bank to block Blink and they did. Blink continued billing me even after repeated attempts to have them cancel my membership. They eventually canceled and sent the account to collections. The entire bill accumulated long after I requested cancellation. This is blackmail, an abuse of the credit reporting agencies. Please delete this from my credit history. I have called Aldous and Associates asking them to remove the item from my credit, they refused even after I offered them $50!

    Business Response

    Date: 09/26/2022

    We will treat your complaint as a formal dispute and have reached out to the original creditor, Blink Fitness. We will send our response via mail to your address.

    Business Response

    Date: 09/27/2022

    We have done all we can do on our part to assist you and we will send out validation of the debt when we hear back from the creditor, Blink Fitness. 

    Customer Answer

    Date: 09/27/2022



    Complaint: ********



    I am rejecting this response because: Just delete the fraudulent information you posted on my credit history. I am not interested in correspondence.



    Sincerely,

    ******* *****

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent to a collection agency. They did not call me, send me emails, or mail me. I was sent to collections for a gym membership that was $20 dollars a month. During the pandemic I stopped going to **** and went in person to request to cancel my membership since it was month to month. They refused and said I had to call them to cancel. I made several attempts to call **** and they would not direct me to an individual. I have an issue with this company for many reasons. 1. No calls or letters before putting this collections on my report or even prior to being sent to a collection agency by ***** 2. **** made it impossible to cancel during the pandemic. 3. They say I owe $800 plus dollars for a gym membership that was $20 bucks a month that I stopped attending during the pandemic August 2020 was when I attempted to cancel my membership with **** 2 years ago.

    Business Response

    Date: 09/22/2022

    We will treat your complaint as a formal dispute and have reached out to the original creditor, VASA Fitness. We will send our response via mail to your address.

  • Initial Complaint

    Date:09/12/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been fighting this for a while. I cancelled my membership with Blink Fitness during the lockdown in 2020. When gyms opened up again in later in the year/2021 they started charging me again. I contacted them multiple times to tell them to please stop charging me as I cancelled this months ago as I had no plans on returning to the gym during the pandemic. This is now hurting and effecting my credit score as this payment to Aldous should not exist as i should not be entitled to pay money for an account I cancelled and Blink just decided to continue payment on months later.

    Business Response

    Date: 09/13/2022

    We will treat your complaint as a formal dispute and have reached out to the original creditor, Blink Fitness. We will send our response via mail to your address.

  • Initial Complaint

    Date:09/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 09/01/2022

    We do not remove from credit in this office. Since you have paid in full, your credit report has been updated as paid in full status.

  • Initial Complaint

    Date:08/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is in regards to a matter from two years ago. I had a card on file with Workout Anytime gym (in ***********, **) that expired and received a collection letter in October of 2020 from ********************************************* presented the collection letter to my local gym manager and paid that same month in October 2020. I am just now receiving calls from ******************************************* regarding that balance. I know my current card on file has not expired, because I have been charged every month for 2021 and 2022. I have followed up with my local gym to make sure the balance is indeed paid. Therefore, I would like to stop receiving calls from ******************************************* telling me I need to mail them proof of payment or they will hit my credit with this outstanding balance! Please have ******************************************* update their records in regards to my previous collections statement.

    Business Response

    Date: 08/23/2022

    We do not remove from credit in this office. Since you have paid in full, your credit report has been updated as paid in full status.

  • Initial Complaint

    Date:08/17/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This agency is bringing down my credit score, and the debt they are attempting to collect is inaccurate. The gym I belonged to, **************, was shut down and continued to charge me after it was closed. They charged me for months after they didn't even exist anymore.

    Business Response

    Date: 08/18/2022

    We will treat your complaint as a formal dispute and have reached out to the original creditor, **************** We will send our response via mail to your address.

    Customer Answer

    Date: 08/18/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Aldous & Associates, PLLC is NOT a BBB Accredited Business.

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