Complaints

This profile includes complaints for Young Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Young Automotive Group

  645 N Main St Layton, UT 84041-2230

  
• 

  Young Automotive Group

  570 N Main St Layton, UT 84041-2235

  
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  Young Automotive Group

  220 N 650 W Kaysville, UT 84037-2476

  
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  Young Automotive Group

  3920 Riverdale Rd South Ogden, UT 84405-1516

  
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  Young Automotive Group

  3745 S 250 W Ogden, UT 84405-1501

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: 22244826
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  David Gallegos refused to do so. I have filed a claim with the Lemon law group.I picked up my machine from the dealer two weeks ago they said the shifting problems was fixed after riding it the shifting problem is still there I called the dealer on 09/05/2024 and asked if i could bring it into fix the shifting problems they refused me service due to a picture I sent them .

  

  Business Response

  Date: 09/12/2024

  The customer has issues with the manufacturer, CF Moto, and
  how it drives. We diagnosed the unit finding nothing wrong. The customer then
  took it to Logan, and they couldn’t find anything wrong with it as well. It’s
  how CF Moto drives.  
  
  We offered to remedy the situation by buying back his unit
  for what he paid for it minus taxes, and to put him in a Ranger instead.
  However, he didn’t feel it was right to pay the difference of $7,000 in
  machines. He has since filed a lemon law complaint with an attorney, and the
  letter has been provided to our legal team.  
  

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22244826
  
  I am rejecting this response because: The offer Young Power Motors was to buy back the machine at a much lower cost than what we originally purchased if for. Their counter offer was to sell us a Polaris Ranger at a cost that did not work for our budget. Moving forward, the ******* we purchased has multiple issues, to include a MFG issue they currently do not have a fix for.All we are asking for is a buy back from either the manufacture or the dealer. this machine is currently unsafe this machine has been in the shop multiple times for repairs that have not been corrected.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 09/27/2024

  As stated in prior response, we are happy to purchase the unit back, minus his taxes. However, customer did not want to proceed with that. We take pride in delivering an exceptional customer experience and will make things right. The customer has filed a Lemon Law claim, and we hope that ******* will take care of him. As far as a business, we dont manufacture the units but will do what we can to enhance the customer satisfaction. It appears the customer is unsatisfied with the manufacture not the dealer.

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22244826
  
  I am rejecting this response because: Not only do they want to not reimburse us for the taxes, but we also put ***** dollars down in cash that should have been returned back as well. There was also a trailer included in the sales contract at the time of sale. We have made approximately1,460 in payments to date. So that would be close to ***** (minus interest} we lose out of pocket that was not taken into consideration at the time they offered to trade for the Polaris. We would take into consideration them taking CF Moto back and paying off what we owe, and keeping the trailer for the difference of what we have already put into the loan.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 10/04/2024

  We have offered everything we can as a dealer. The customer has filed lemon law with *******, so hopefully we get some resolution with the manufacturer. Thank you.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22244826
  
  I am rejecting this response because:
  
  Sincerely, we would like to know why the dealer can't just buy back this machine and deal with the manufacturer make it right for the consumer I hope the dealer has stopped selling the cf moto xl 1000 to its customers knowing the issues that this machine has before it leaves their lot cf moto does not respond to consumer complaints why would anyone sell their products this just gives the dealer a bad rep.the dealer knows the moral thing to do buy buying this machine back. I have not shared my experience with anyone due to trying to protect the dealer moving forward I must make the public aware of the manufacturer commitment to ther customers.
  
  ***** ********

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original transaction - 6/23/23
  Amount Paid - $15,000
  Info - I bought a 2023 Kia Sportage from Young Kia for $39,999 that broke down on 7/4/23. The dealership worked on it for three weeks initially stating that the battery was faulty and then I didn't hear back for two weeks despite calling several times. I was finally told that they were going to get me into a new car after I tried asking for my money back and was told that wasn't an option. I ended up buying a 2017 Subaru Outback for $29,661 as it had most the features I was looking for, but the dealership neglected to tell me that Subaru discontinued Starlink for Subaru's built between 2016-2018 which allowed for a majority of these features to work. I did find out there is an available upgrade needed for the features to work but it cost an additional $80, They traded in the Sportage for $33,800 and only put $4,943 of my $15,000 towards the Subaru. I questioned why it was so low and was told that was the best they could do for me. After dealing with their rude and unprofessional mechanic, getting the runaround from everyone I tried working with, and then being told I had no option but to buy a car it didn't seem like I had any options but to buy the Subaru.
  
  I've looked into what I can do to help myself and found a resource through my work that led me to the BBB. Anything that can be done is greatly appreciated. I do have the Sportage and Subaru contracts but they were too large to attach here and compressing the file made it unreadable but I'd be happy to send it via email.
  
  Thank you!

  

  Business Response

  Date: 09/03/2024

  Echo purchased a used Kia Sportage from Young Kia on June
  23, 2024, for $39,999. Not long after, on July 6, Echo brought the car back
  into the Service department because the battery wouldn’t stay charged. Young
  Kia ran this through the warranty process and had to report back to Kia
  techline several different times in order to see what was wrong with the problem.
  Echo is reporting back that the Young Kia service department never reached out
  to her during this time. This is probably the case. We have since parted ways
  with this service advisor for failing to communicate with customers. Echo
  finally got back in touch with her sales rep and said she wanted her money back
  and to be done with the car. He explained that we were fixing the car, and it
  wouldn’t be any money out of pocket. If she wanted to get out of the car, she
  would have to trade it in. She chose to do this and trade for a 2017 Subaru
  Forester.
  Young Kia treated this like any car deal and went through
  the negotiation process with Echo. She agreed to a $35,000 trade value which
  left her a small portion of equity. On the new deal, Young Kia cancelled her
  ancillary products from the Sportage purchased and moved that over as down
  payment along with her equity. Since the Sportage was a trade there was no
  sales tax on the transaction. Dallin B******** at Young Kia has gone over the
  figures with Echo, and she remembers going through all of these and is
  disappointed in the trade figure. Echo had dealt with 4 people at Young Kia
  during this transaction and none of them are employed here anymore so it is
  difficult to find out what happened besides reviewing the contracts that both
  sides agreed to. There are no phone calls with Echo recorded before September either,
  so we don’t know what was said. Echo said that she waited so long to report
  this because she was busy.
  Dallin B******** offered her a free detail every time she
  brings the vehicle in for service as well as a $500 gas card. Echo agreed that
  this would go a long way to make this right. Echo has Dallin’s phone number and
  will let him know if anything else comes up that Young Kia can make right.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 22182378
  
  
  
  I am rejecting this response because: I would like to sit down with the GM and discuss what the next step is going to be for the bike every time I go in and talk to a sales person they tell me they need to get into the bike and deal with the warranties. I’m done dealing with warranties. I feel like I’ve already paid a quarter of the bike off already and get stuck making payments on a bike that’s not OK so I would like to sit down and talk and see what it is that solution we can come by and fix This ridiculous problem I sat outside for three hours, waiting for somebody to come talk to me and at the end all I did was talk to a sales person and told me I had to leave the bike behind so they can get into it and see what’s going on with it and my opinion, I feel like that bike should not be put back on the road and I should be given a different machine or given the option to pick a different option I purchased that bike to fix my credit and instead of doing that it became a nightmare. I don’t feel comfortable riding. It doesn’t feel safe and there should be no reason within 3000 miles. That should be that way I’ve spoken to various motorcycle technicians, certified technicians and they’ve told me the same thing, the machine should be put on the way the bike feels it feels like the bike had 24,000 miles on it. One of the technicians told me. Another thing that I was told as well is that if they do a buyback on it, they can only buy a back for what it’s worth so what they’re telling me is that I purchased a bike as soon as I wrote it off the lot it’s worth $4000 less that’s ridiculous in my personal opinion, the way I feel like this should be fixed is give me the option to pick a different machine and not require me to put a $2000 down payment because it’s ridiculous that I have to put more down towards another bike on the bike that I was sold to me was defective I would like to solve this in a silver matter without arguments without fighting, but I don’t feel like I should get stuck without a bike for another two months and make payments on it while I get warranty worked done on it. I did it once and I’m not gonna do it again, if I can get a better option to get a different machine, I will take it if I have to put $1000 more down I will do it but I’m not coming out of pocket another $2000 after having been put in the situation, like I explained to the last sales person, the dealer only worries about their pockets. That’s how I feel at this point now I need to worry about my own pocket. I don’t care how the dealer feels. I’m losing money in the beginning, it should’ve been solved in a timely manner. It wasn’t, unfortunately situations like this happened and their unpreventable I can’t blame anybody for the machine Being defective because it wasn’t built at the dealer, but what I can do is blame people for fixing something and the problem still being there
  
  
  
  Sincerely,
  
  
  
  Brian Riverathis unit because the dealer wants to look out for there own pockets they should be looking out for the customer all they tell me is that they can’t do bother for me what if the bike blows up while I’m riding it or locks up in the middle of the free was an I get hurt this bike is a liability for my safety I should have to be paying for something that I have to worry about braking down or getting hurt on it I want to trade it in but not I can’t be help because I don’t have the credit I I owe almost 7000 on this bike an they want to offer me 5000 for it it’s not my fault it failed I just want a to salve this problem an so far I haven’t had anyone willing to help me I’m not worried about the dealers pocket because at the end of the day they aren’t worried about mine the bike is not ok I need to figure out how we can fix this problem an get on a different bike asap I put 2000 down an I want a different bike an I need at least a credit on the 2000 so that can be put down for the new bike

  

  Business Response

  Date: 08/26/2024

  Mr. Rivera,
  
  It was good to talk to you on the phone today as we would
  like to ensure that your machine is in good working order. We were surprised to
  hear that it was still having issues as it went to another Honda dealership
  outside of our group to be diagnosed. As we discussed on the phone, I am happy
  to take care of diagnostic expense in-house this time around and make sure we
  work with Honda corporate for a solution to our problem with this new
  motorcycle.
  
  I am told by my team that you are no longer satisfied with
  the ******* that you selected. I only mention this because if Honda decides to
  get you out of the bike due to a problem with oil consumption, the replacement
  would be the same model you currently have now.
  
  You told me on the phone that today wasn’t a good time and
  that we could chat on the 30th. I’ll look forward to your call or
  will reach out shortly after that, if I don’t hear from you.
  
  Thanks,
  
  Nate G*****
  General Manager
  Young Honda Powerhouse
  

  

  Business Response

  Date: 09/06/2024

  Brian,
  
  I don’t know if I am getting a response that was previously
  drafted and outdated at this time. As we discussed on the phone previously, you
  have my direct line should you need to reach me with any concerns or questions.
  To recap our discussion, you would like us to diagnose your bike to verify that
  it is still consuming oil so we can ask Honda to help us out.
  
  It seems that your largest frustration and biggest fears lie
  with Honda corporate and the concern that they won’t either 1) Let you get into
  a different bike that you have more confidence in or 2) Replace the motor
  completely. We have started this process and look forward to updating you as
  soon as we hear back from Honda.
  
  As we recently spoke, it seemed that you had a good
  experience with Matt and others on our team and you were genuinely concerned about
  their well-being and status with our company. Thank you. This is appreciated.
  We will continue to advocate for you with Honda on our end and would ask you to
  consider removing this complaint from BBB as it seems that the largest issues
  at hand are with Honda Corporate.
  
  If you choose not to, that is not a problem at all, and we
  will continue to do all we can for you as we value our relationship with you
  and would like to retain you as a customer.
  
  Best wishes.
  
  Nate G*****
  General Manager
  Young Powersports XL 

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction July 26 2024. A new car for ******. While negotiating a price for the ******* and the add-ons, I made it clear that I wanted none of the add-ons. One of the add-ons was the Lojack device. This was displayed as an add-on and among the list of other itmes that were optional. I was advised by one salesman that the Lojack was "required by statelaw" another salesman stated "the manufacture requires the device and we just pass it on to the consumer". I later found this is a recurring scam across the country among car dealerships and misleading statements about the requirement to purchase the add-on. I was fully under the impression that this is a add-on I did not have the option to refuse. The Kia ******* s have their own ******* locating system and a Lojack is not required. When it was clear I was not purchasing add-ons and I had recieved a military rebate, the salesman claimed my car was sold to someone else and attempted to replace it "with the same car" that had old tires and over 800 miles.I also made it clear I was using my own financing. I told the salesman I did not have the check with me today. I was told I could bring the check in on the following day. This was the understanding for the entire purchasing process until the end. I was with the finance manager when I continued to refuse the countless add-ons and made it clear that the Lojack was not an option I wanted. The finance manager continued to insist on running my credit and getting financing with the delaership. When it was clear to him that I was not going to use the dealership financing, I was then told I can not take the car home today without payment unless I applied for financing with the dealership. I then demanded to cancel the entire sale as I was tired of being messed up with and wasted time waiting that I could have used to retrieve the check. I was finally taken seriously and allowed to take the car home. I want the Lojack add-on removed.

  

  Business Response

  Date: 08/05/2024

  I spoke with Mr. ****** on the phone today and he addressed all his concerns and frustrations with the transaction here at Young **** I also apologized for the way our team at Young *** handled his purchase experience.
  
  I explained that the LoJack is not mandatory to buy a vehicle from the Young Automotive Group and we will do a better job training our team members on how that is to be communicated.  I also explained that we do allow outside financing, and our finance team should have communicated better with **************** on why they wanted him to finance with our Lending Partners.  **************** was using Navy Federal C.U. and we could have reached out to them to verify the loan approval. 
  
  At the end of the call, I expressed my apologies to *************** and assured him we will do a better job training our teams in handling these situations will customers.  I assured him our mission is to deliver and exceptional customer experience and we failed to do so with him.
  
  In resolution, we are going to refund him the $399 ************* plus sales tax, and weve offered him a $200 gas card for his inconvenience.
  
  I told him I will meet him in person to discuss any other questions he has regarding the **************. **************** said this would satisfy his concern.
  
  Thank you,
  
  *********************