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Business Profile

Searchers of Records

USRealtyRecords.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for USRealtyRecords.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 103 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1 report only, but was also charged *****. I emailed the company asking them to remove the charge. They did not. I just checked my checking account and another ***** has been posted. I live on a fixed income and cannot afford this.

      Business Response

      Date: 05/08/2024

      Hi,

      I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the most recent payment of $19.95, please allow 3-5 business days for the credit to appear back on your card.

      The previous charges are not eligible for a refund as they fall outside of our 15 day refund window.

      When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

      When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges.

      We do not bill based on usage, much like any other monthly subscription such as ******* or a gym. The service is rendered regardless of whether or not you turn on your tv or computer.

      I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

      Customer Answer

      Date: 05/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      reoccuring attempts to charge me for a service that I DID NOT REQUIEST. I only requested and paid for a property report. A one time transation..

      Business Response

      Date: 05/07/2024

      Hi ,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

      Customer Answer

      Date: 05/07/2024

       
      Complaint: 21674030

      I am rejecting this response because:  I have been charged with a subscription that I did not want or request. I want my funds returned and the canclation.  The charge posted 5/6/2024 to my account.

      Sincerely,

      ***********************

      Business Response

      Date: 05/08/2024

      Hi,

      I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the most recent payment of $19.95, please allow 3-5 business days for the credit to appear back on your card.

      The previous charges are not eligible for a refund as they fall outside of our 15 day refund window.

      When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

      When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges.

      We do not bill based on usage, much like any other monthly subscription such as ******* or a gym. The service is rendered regardless of whether or not you turn on your tv or computer.

      I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

      Customer Answer

      Date: 05/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about September 14, 2023 someone used my credit card on the website US Reports Realty. I never contacted, subscribed, or requested information from this company. The day that this event occurred on I was at my dad’s funeral so the last I would be looking at is real estate especially since I was not looking to purchase or sell at home. This company has charged my credit card 19.95 for the past 7 months. Because of the low amount I did not catch the issue until this month. Because I never created an account with this company I can not log in send and email, cancel or delete. I have reach out to my bank to file fraud charges and dispute the charges I want my money back from this company for a service I never requested

      Business Response

      Date: 04/03/2024

      Hi ******,

      I am happy to investigate further for you! So I may locate your account, please reply with the email address used to purchase, as the email address you are contacting us from is not pulling up any charges.

      Alternatively, we can search using the last 4 digits and the last name on the card being charged.

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ###-###-#### 
      Hours of operation: Mon – Sat 8AM – 8PM

      Customer Answer

      Date: 04/07/2024


      Complaint: ********

      I am rejecting this response because:

      I never created an account so there is no account number and I never received any correspondence from the company to my email address of *****************

      the last name on the credit card is Walls  and there is a merchant purchase terminal # ******
      Sincerely,

      ****** *****

      Business Response

      Date: 04/08/2024

      Hi,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ###-###-#### 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company set up a recurring payment with my credit card without my knowing....they are an illegitimate business who needs to be stopped.

      Business Response

      Date: 04/02/2024

      Hi,

      I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the most recent payment of $19.95, please allow 3-5 business days for the credit to appear back on your card.

      The previous charges are not eligible for a refund as they fall outside of our 15 day refund window.

      When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

      When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges.

      We do not bill based on usage, much like any other monthly subscription such as ******* or a gym. The service is rendered regardless of whether or not you turn on your tv or computer.

      I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

      Customer Answer

      Date: 04/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a single record report on a house, but now they are charging me $19.25 monthly without my permission. This is outrageous. I demand that my account be canceled immediately. This unauthorized deduction of funds is unacceptable and must be rectified promptly.

      Business Response

      Date: 04/01/2024

      Hi,

      Thanks for getting in touch with us!

      You do not have a monthly subscription, you made a one-time only payment of $1.25 so you will not receive any further charges. 

      I have processed the refund back to your card. It should appear back in your account within the next 3-5 business days. Rest assured, you will not receive any further charges.


    • Initial Complaint

      Date:03/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charges to my Credit *********** Chase ) as recurrent amount for $19.95 for some kind or membership or service that I dont recognize or i havent done . I request to cancel that subscription or service and explain why or what service is about . My credit card **** has to be credited for that amount and eliminate any membership or service

      Business Response

      Date: 03/08/2024

      Hi,

      When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

      If you select Accept you agree to be billed at $19.95 per month. This allows you access to 20 reports, report tracking and online chat support. If you select Proceed with Basic Report, you receive the basic report without any further charges.

      I have canceled the recurring subscription so you will not receive any charges going forward. The payment of $19.95 has been refunded and should appear back in your account within 3-5 business days.

      You will receive 2 confirmation emails within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

    • Initial Complaint

      Date:03/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never gave the company authorization to charge me a monthly fee, They refused to cancel their charges. I have contacted my credit card company to no longer except charges form them and to get back past charges.

      Business Response

      Date: 03/07/2024

      Hi,

      Customer's subscription has been canceled as per his earlier request. He will not receive any further charges. And since he already processed a chargeback, there is nothing we can do anymore on our end.

    • Initial Complaint

      Date:03/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never signed up or received any service from this company.

      Business Response

      Date: 03/07/2024

      Customer does not have a monthly subscription, she made a one-time only payment of $1.25 last 06/25/2022.

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Same as the others. Paid a dollar for useless realty information. I was charged ***** twice. After the first one I called them and said I wanted it stopped. There wasn't any clear information about a ***** a month fee. This threw my account into overdraft. They said they cancelled and they didn't. If **** wasn't so far away I'd be stopping by. Stay away from these people, they are frauds.

      Customer Answer

      Date: 02/27/2024

      **************

      Business Response

      Date: 02/28/2024

      Hi,

      I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the most recent payment of $19.95, please allow 3-5 business days for the credit to appear back on your card.

      The previous charges are not eligible for a refund as they fall outside of our 15 day refund window.

      When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

      When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges.

      We do not bill based on usage, much like any other monthly subscription such as ******* or a gym. The service is rendered regardless of whether or not you turn on your tv or computer.

      I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a one time charge of $19.95 for a property check on the property address ************************************************************. This was to check on property owner of the place I am renting. I was charged again another $19.95 on 2/14/2024. I called Realty Records SUS at ************** and ************** on 2/20/2024 and they hung up on me 3 times. On the 4th call I spoke to ******. I explained I only purchased a one time check but it looks like you are charging me again. He said I have a monthly plan. I told him I did not order a monthly plan. He then pursued to state that it is a $49,.95 monthly charge. I told him I did not order that and to cancel any further charges. He then just hung up on me. They overcharged me $19.95. I have froze my account and will cancel this card they are charging to prevent more fraudulent charges from them, however it is such an inconvenience as closing an active account will effect my credit. I did some research on this company online and it looks like they do this on a regular basis. Please help to get this company to stop doing this to people. They are very rude and unprofessional.

      Business Response

      Date: 02/21/2024

      Dear ******,

      Thank you for reaching out to us through the Better Business Bureau. We understand your concerns regarding your property report, and we appreciate the opportunity to address them.

      First and foremost, we sincerely apologize for any inconvenience you may have experienced. At USRealtyRecords.com, we strive to ensure every customer is satisfied with our services/products, and we regret that we did not meet your expectations in this instance.

      Upon receiving your complaint, we have conducted a thorough investigation to understand the circumstances and identify any areas where our service could be improved.

      To resolve the issue, we propose the following solution(s): process a refund of $39.90. We believe this will address your concerns and hope it demonstrates our commitment to your satisfaction.

      We value your feedback as it helps us improve our services and better serve our customers. If you have any further questions or require additional assistance, please do not hesitate to contact us directly at ************.

      Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction and hope to regain your trust.

      Sincerely,


      Gil
      Customer Service

    USRealtyRecords.com is NOT a BBB Accredited Business.

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