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Business Profile

Searchers of Records

USRealtyRecords.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for USRealtyRecords.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 103 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website has been charging my credit card $19.95/month for 11 months. I never subscribed to their service and have never used them.

      Business Response

      Date: 02/21/2024

      Dear ****,

      Thank you for reaching out to us through the Better Business Bureau. We understand your concerns regarding your property report, and we appreciate the opportunity to address them.

      First and foremost, we sincerely apologize for any inconvenience you may have experienced. At USRealtyRecords.com, we strive to ensure every customer is satisfied with our services/products, and we regret that we did not meet your expectations in this instance.

      Upon receiving your complaint, we have conducted a thorough investigation to understand the circumstances and identify any areas where our service could be improved.

      To resolve the issue, we propose the following solution(s): cancellation of the monthly subscription. We believe this will address your concerns and hope it demonstrates our commitment to your satisfaction.

      We value your feedback as it helps us improve our services and better serve our customers. If you have any further questions or require additional assistance, please do not hesitate to contact us directly at ************.

      Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction and hope to regain your trust.


      Sincerely,


      Gil
      Customer Service

      Customer Answer

      Date: 02/21/2024

       
      Complaint: 21311685

      I am rejecting this response because: this is just cancelling future subscriptions and fees. They havent done anything.

      I want a refund of all fees that was charged without my knowledge.

      Sincerely,

      Sina Fardisi

      Business Response

      Date: 02/23/2024

      Hi,

      For faster resolution, please contact us at ************ or email us at *******************************

      Customer Answer

      Date: 02/23/2024

       
      Complaint: 21311685

      I am rejecting this response because:
      It is not easy to contact them. They can contact me at **********.

      Sincerely,

      Sina Fardisi

      Business Response

      Date: 03/04/2024

       

      Hi,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

      Customer Answer

      Date: 03/04/2024

       
      Complaint: 21311685

      I am rejecting this response because:

      This was a fraud and i want my money back. Not charging my credit card in future is not good enough.


      Sincerely,

      Sina Fardisi

      Customer Answer

      Date: 03/04/2024

       
      Complaint: 21311685

      I am rejecting this response because:

      This was a fraud and i want my money back. Not charging my credit card in future is not good enough.


      Sincerely,

      Sina Fardisi

      Business Response

      Date: 03/15/2024

      Hi,

      Since customer already filed for a chargeback, we can no longer process a refund on our end. 

      Customer Answer

      Date: 03/15/2024

       
      Complaint: 21311685

      I am rejecting this response because:

      You can agree on the refund. This is not honest of this business.

      Sincerely,

      Sina Fardisi

    • Initial Complaint

      Date:01/31/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not subscribe to US REALTY Reports and they charged me 19.95 via my bank account

    • Initial Complaint

      Date:01/31/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      USReportsRealty is a scam. I had the same experience as others who have filed a complaint against them. I paid $1.25 for a one-time property report (that was nearly useless) and later on received a text from my bank: did I authorize a transaction for $19.95 to the aforementioned scammers? I called my bank's fraud department and told them I didn't authorize the additional charge. They canceled my card so that I won't receive what others say is an unauthorized recurring monthly charge of $19.95. I did not sign up for this. USReportsRealty should be shut down and taken to court for fraudulent business practices.

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From Sept 17,2020 until 01/17/2024 I have been charged $19.95 per month.. I was unaware I agreed to this by browsing a web site. It’s embarrassing but I didn’t pick up on charge until this month on my credit card bill.. I called USRealtyRecords and they gave a 4 month credit . I shared complaint with credit card company who said they can only go back 4 months as well.. I cancelled credit card and will be sent a new one. Very much seems like a scam.. CAN YOU HELP RESOLVE ANY ADDITIONAL REIMBURSEMENT AND PREVENT OTHERS FROM THIS SCAM?

    • Initial Complaint

      Date:12/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had like four or 5 charges of $19.95 that I have not authorized. I'm not even sure how they got my information to make a subscription.

    • Initial Complaint

      Date:11/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April, 2023, I purchased a one-time report for $1.25. I received an email confirming my purchase of one report. I began noticing a $19.95 charge on my card and reached out to customer service to inquire what the charges were as I do not currently, nor have I had, a membership for a monthly report. After multiple emails from customer service saying that I must have been using a different email when I made the purchase, I sent him screenshots of my email confirmation of the $1.25 purchase showing the email address I had used and my payment history from their website showing only one charge for $1.25 in April. Nowhere does it show that I've been charged $19.95 for 7 months or that I have a membership as "Gil" from customer service keeps telling me. Since that initial purchase in April, I have never received another email from them, much less any reports. Just to double check myself and to make sure that I didn't somehow purchase a membership using the only other email I have, I tried logging in with that email instead, and nope, no account exists for that email. So, not only are they saying that I agreed to purchase a membership, but that I did so without receiving any further correspondence from them or any verification on my payment history on THEIR website! Last night, after 8 emails to "Gil," he refunded this month's $19.95. That is not satisfactory given their deceptive business practices and I would like the remaining $119.70 refunded.

    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is has been charging me for 14 months without my permission or knowledge. I have no place any where that says I have a subscription through them. There is no way to cancel these charges from happening.

    • Initial Complaint

      Date:10/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 15 2023 I visited "***************************" and purchased 1 property record for $1.25. The company "*** ********** *** - *** ***** **. Teaneck, NJ 07666, USA" started to charge me $19.95 per month without my authorization. I lost about $100 from unauthorized charges. When I go into my account at *************************** " I do not even see these charges. The business canceled my unauthorized subscription but did not refund the charges. I found many other people online who suffered the same fraud.

    • Initial Complaint

      Date:10/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 12, 2023 I paid for a one-time service, a report, from a company called "US Realty Records" (****************************). They made two charges to my credit card, $1.25 and $19.95. I then failed to pay attention, and I just found out that they kept charging me $19.95 a month for 7 more months, from March to September. During the original purchase, all I received was an email confirming the purchase of a report, and providing a link to that report; there was no mention of a subscription. When I called them, they claimed that I had signed up for a "premium subscription" with them, and agreed to pay $19.95 / month. In fact, I never agreed to anything like that, plus I never got any service for that money, and it's unclear to me what that service would be. They claim that this policy is in the agreement I agreed to. This means that when you buy a one-time service from them, they hide a monthly subscription fee down in the small-print of the web site, which nobody reads. I consider this fraud, a scam. They ended up agreeing to refund me for the last 3 months, but not for another 4 months before that, stating it is their policy. This "policy" is pretty obvious, because credit card companies limit their dispute services for the same period, 3 months, so it's the low hanging fruit. I later saw 4 refunds of $19.95 pending on my credit card, so apparently they changed their minds to refunding 4 out of 7 charges. So I am left with 3 (three) payments of $19.95 each out of the payments that I have made to them between March and Sep 2023, which they refuse to refund. Their support reps hung up on me twice after stating that there's nothing they can do to help me, nobody else is available to talk to me, "have a nice day" and boom, hang-up. This happened twice in a row. I have the original email from them from when I made the purchase, and I have credit card statements showing all the fraudulent recurring payments. I am happy to provide them on request.

    • Initial Complaint

      Date:09/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were charged $19.95 A MONTH for absolutely NOTHING. My husband had tried to find a tax record for our property - not only did he find NOTHING on their site, they've been charging us $19.95/month without our CONSENT OR KNOWLEDGE! The original transaction was in April (tax season) and since then, we've gotten recurring charges which were never agreed to! We're asking for a FULL refund (they offered us "two months"). This is a total of $119.70.

    USRealtyRecords.com is NOT a BBB Accredited Business.

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