We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Searchers of Records

USRealtyRecords.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

This business has 1 alert

Complaints

This profile includes complaints for USRealtyRecords.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

USRealtyRecords.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 103 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not know that I was signing up for a subscription. It is impossible to get a cancelation. There is no way to cancel on the website and no one answers the phone, it just disconnects. I have also emailed 2 times.

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RealtyRecordsUS.com has been charging me for a premium membership since April of 2023 when I never signed up or gave them my debit card information. I have tried contacting them and they have not responded. I have disputed the charges through my bank but the way they do business is not straight-forward or honest.

    • Initial Complaint

      Date:07/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/16/2023 I visited ******************* to inquire if someone put a lien on my property. There is a button on the website that says "multiple properties". I press it just to explore about the cost. Without my knowledge, they silently registered me in Premier Membership. I didn't realize that by pressing this button, I'd have to pay $19.95 for this dubious "Premier Membership". There is nothing on the website that says that pressing this button is to agree to membership. No check mark that let the user agree to the membership. Only after seeing a charge of $19.95 on my credit card I would now what it means. Here are the details of this charge user: **********************  account: ******  Date Sale Id Description Total 16/05/23 *******  Premium Membership $19.95 I called their phone but no one answered it. I sent an email asking for its cancellation. They answered by email that the membership has been cancelled, but went ahead and charged it anyway. I sent them email to request that this charge be refunded. No response This website is fraudulent. It is there to trick customers. They should be shut down for frauds

    • Initial Complaint

      Date:07/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking for the tax information on my condo for tax purposes. I realized this was not a good company and cancelled right away. It was billed under a different name to my bank account. They need to stop charging me monthly for no services!

    • Initial Complaint

      Date:06/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction 6/28/23 I signed up to pay 1.25 to get a property report that would show my property lines. When I received the report, it showed the map of the area with no detail. I called their costumer service department and was told to expand the map to get the details I wanted. When I did that it still did not show the property line. When i told the representative he said that sometimes that info was not in their records and promptly hung up. I called back and told them to cancel my account. They said it was. A short time later I received a message from my credit card company and was told I was charged 19.95 for a subscription. I did not authorize that amount. I looked back and it was further down in the sign up but not where it was made clear. I believe this is intentional. I canceled everything and was given a confirmation number of *******. The representative spoke very broken English, and talked very fast. I believe this was all ment to make it easy to misunderstanding. I will check later to see if the 19.95 was removed from my credit card. I would consider this business to be untrustworthy.

    • Initial Complaint

      Date:06/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2023, I purchased a $1.25 report on my home to know how old the house is. I did NOT willingly or knowingly sign up or subscribe to any membership. I am now being charged $19.95 a month. There is no apparent way to cancel this subscription, and ANY efforts to contact their "support" have been unanswered. STAY AWAY from this SCAM.

    • Initial Complaint

      Date:05/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting charged $19.95 per month for a service that I don't want or need. USRealtyRecords is a scam. They actually just use MLS listing information from other sites which you can get for free anywhere else. I signed up for a 1-time property search on my elderly mom's home because the site said that they had in-depth property records for a fee. They do not. I guess I must have signed up for a monthly subscription but I have made three different requests to have the subscription cancelled and I have not received a reply. I want this subscription cancelled immediately. I am not requesting a refund because if I clicked a box approving it, that's on me. But I do not want any more money taken from my account.

    • Initial Complaint

      Date:05/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for the subscription but they have been charging me for the subscription and now they are refusing to reimburse. Have requested them to show the contract I signed but they are not providing that information. It is a scam.

    • Initial Complaint

      Date:05/16/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchases a report for a $1.25. They signed me up for a subscription service for $19.95 a month without my permission. And have been automatically withdrawing from my account. Again for a service I never asked for or signed up for. They are a scam company!

    • Initial Complaint

      Date:05/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is against "USRealtyRecords.com Real Estate Services". I was searching for a place I could look for information on a house I was looking to buy. Their ad was $1.25 for the information on 1 home OR to "join" for $19.95. I did "NOT" have a need to join. On 3/16/23 I paid the $1.25 and received no more information about the property than I already had for 1 home! Then on 4/10/23, they auto-deducted from my account, $19.95. Having seen this I went to their website and tried to call them, no answer. I emailed them and told them I NEVER joined, they had NO legal right to take money from my bank account, still, no reply, then a second payment was removed on 5/8/23. I have attached the lines from my bank statement showing their actions. The amount that I agreed to be withdrawn was $1.25. So far, an additional $39.90 has been removed, and I'm afraid it will add up fast!! They will NOT answer, or reply in any way, the only thing they will do is withdraw money monthly. To me this is illegal and from the reviews I've read, I'm NOT the only one they've done this to, they should be in jail!! Having read the details you requested the last on the list was Account/order/tracking number. I'm not sure you would be asking for my bank information. IF you are please let me know I will give it to you, I just don't hand it over to anyone even in a situation like this, I'm sure you understand. This is very serious, I need help asap!! Sincerely, ****** ******** ###-###-####

    USRealtyRecords.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.