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Business Profile

Genealogy

Ancestry.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ancestry.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ancestry.com has 9 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 253 Customer Reviews

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    Review Details

    • Lorraine W

      Date: 02/02/2023

      I have been trying to get a copy of my tree printed to no avail I dont have computer but a tablet and cant print. Why they wont print the tree with their equipment is beyond me.

    • Sergei V

      Date: 01/31/2023

      For ******** customers: be prepared for a hidden cost for return sample shipping. Read the stories on BBB about Ancestry and take your money somewhere else, there are other companies that provide a much better customer service.I am a customer from ****** and purchased an ********************** kit online. The website clearly states that the return shipping is prepaid. When I took the provided return shipping box with my sample inside to a Canadian post office, they refused to accept the label/box as it did not have a valid pre-paid method within ******. So I had to pay for it to be shipped back.When I called to Ancestry, a support person on Jan 31st 2023 wasted 40 minutes of my time on a call. The person had no authority to reimburse me, refused to connect me to a supervisor and did not provide any meaningful help, while constantly putting me on hold.I doubt any ancestry information results will offset this bad experience.

    • Shawn I.

      Date: 01/31/2023

      You better be careful even looking at this site because they take money out of your bank if you have a bank card stored on your phone. Then when you call him to try to get things straightened out they got somebody that barely speaks English and then they don't want to help you and they ask the stupidest questions and then you can't even get what you called for taking care of and they still are taking money out of my fiance's account

    • Emily W

      Date: 01/20/2023

      They withdrew money from my daughter's credit card $180.00 as they said she was did not canceling her membership within 14 day period. They refuse to refund the money. Horrible customer service. We will never do business with them again. They should nit be allowed to treat customers like this.

    • Amanda W

      Date: 01/20/2023

      I signed up for a free trial and cancelled same day. Also deleted my account and they charged me the free trial isn't over I have an email confirmation saying account cancelled and they said since my account was deleted they can't do a refund. Except if my information was deleted they shouldn't have been able to take anything out of my account. According to their information on why they can't give a refund. I provided the confirmation number and offered to give my card number and they told me nothing they can do. Go ahead and talk to my bank. So this place is a scam and is doing fishy shady stuff.

    • VL S

      Date: 01/20/2023

      So I have been using Ancestry for over 20 years until they started raising their prices with no warning. I tried to get a refund, but when you call, they clearly have operators in other countries. I called twice and after making my case on why I should have a refund, each operator pretended like she could no longer hear me on the phone. They would say hello, unmute your phone, several times. My phone was never muted. They just pretended like they could not hear me to avoid anything else that I had to say. What type of customer service is this? You have definitely lost one loyal customer.

    • TM W

      Date: 01/19/2023

      They make you think you are getting a free trial or only paying for one month and then they keep charging your a count. The wording is NOT clear. I asked for a refund the very moment they charged my account and the answer was a strong "NO". Completely a bait and switch operation. Will never do business with them again.

    • Autumn K

      Date: 01/17/2023

      I got a free trial membership with the app. Within the free trial period, I cancelled so that I would not be charged. A month later, I got a fraud alert on my credit card that Ancestry was attempting to bill me for $59. I reached out to their customer service to ask why they are charging me. I even double checked the app to make sure I wasnt on any current subscriptions. The associate I talked to claimed they didnt have any membership info in regards to my name, email(s), or billing zip code. I have to permanently change my credit card info and submit screen shots of the chat to the credit card company. In short, absolutely spare yourself from this service. I went through a lot of hassle and am now having to reach out to all my other subscriptions, insurances, bills, etc to update my payment information. Ancestry.com is a dishonest company.

    • Tammy R.

      Date: 01/11/2023

      They took $126.14 out of my bank account without warning for a membership that I didn't even know I had anymore. They refuse to refund my money. Stay away from this company. There are many sites out there that charge little, if anything, for the same information.

    • Nancy A.

      Date: 01/03/2023

      Nancy A.

      Date: 01/03/2023

      I do not know much of my ancestry because my mother left left me when I was 3, and my father put me in ******** Orphanage when I was almost 6. I thought Ancestry could help. I did a DNA test and all it says is I am 65% ********. I thought they were supposed to help you. Also bought my ex-husband a DNA TEST..It won't even let him get to his results. I just wasted over $100.00 on this Site that wouldn't even refund my money. What the heck??!! Plus paid $1.00 to use their site for for 3 months. Can you help me??? PLEASE

      Nancy A.

      Date: 01/03/2023

      Could you please help me with this?

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