Business Profile

Telemedicine

Shed

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Shed's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

130 total complaints in the last 3 years.
128 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company does not respond to requests to cancel the monthly subscription or delete the credit card on file. The company continues to charge $299 a month (again today on 13 June) despite the cancellation requests on May 5, June 5, June 13.
Business Response
Date: 06/14/2025
Shed has been in communication with this member and considers this complaint resolved.
Initial Complaint
Date:06/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint: Subscription Cancellation Ignored + Improper Shipment of Medication

I am filing this complaint against ShedRX for two serious issues:
(1) Their continued refusal to process my subscription cancellation request, and
(2) Improper handling of prescription medication that requires refrigeration.

1. Cancellation Request Ignored
I submitted a request to cancel my subscription on May 25, 2025. The company responded the same day asking why I wanted to cancel, and I replied with my reasons. Since then, they have ignored multiple follow-up emails over several weeks. I have received no confirmation that my subscription was canceled and no acknowledgment of my repeated attempts to communicate.

2. Improper Handling of GLP-1 Medication
This company ships a GLP-1 medication, which is a type of injectable drug that must be kept refrigerated. However, the shipments I received were not sent via overnight delivery, and they consistently arrived warm, which compromises the medication’s safety and effectiveness.

This is a serious safety concern, and despite raising this issue in my communication with them, I have not received any satisfactory response or resolution.

Requested Resolution
Immediate cancellation of my subscription.

Written confirmation of the cancellation.

Investigation into their cold chain compliance for medication that requires refrigeration.

A refund for any charges made after May 25.

This behavior is unacceptable from a company handling prescription medications, and I believe it deserves urgent attention. I am prepared to escalate this further if necessary.

Sincerely,
**** ******
***************

Phone: ************
Business Response
Date: 06/12/2025
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. We have followed up with you via email and look forward to your response. Shed considers this concern resolved.
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

I am writing to express my extreme dissatisfaction with the service I received from Shed RX. Despite paying $249 upfront for a telehealth appointment, the appointment did not take place. I waited for 30 minutes on the Zoom meeting, and no one joined or contacted me.

When I attempted to reach out to the company, I found it extremely difficult to get in touch with anyone. All communication channels were met with complete silence, except for one instance where a representative contacted me to explain that the doctor had an emergency and asked me to reschedule. However, the rescheduling process was also problematic, and I was unable to successfully reschedule my appointment.

To date, I have not received the service I paid for. I am requesting a full refund of $249 and a resolution to the appointment issue. I would appreciate a prompt response and solution to this matter.
Business Response
Date: 06/10/2025
Thank you for bringing this matter to our attention. We are very sorry to hear that your experience with us was not satisfactory. We are committed to addressing your concern and have followed up with you via email. We look forward to your response.

Sincerely,
SHED
Customer Answer
Date: 06/11/2025

Complaint: 23446644

I am rejecting this response because:
I appreciate the prompt response, but I'm disappointed that my request for a refund or resolution regarding the time and money I've spent without receiving the services wasn't addressed. In fact, this critical issue was entirely overlooked in your response, despite being clearly communicated in our email exchanges. You only addressed the scheduling aspect, without acknowledging or providing any resolution to the concerns I raised about the lack of service and financial impact. Given that I've paid for a subscription and haven't received any benefits, I would like to request a refund or some form of compensation for the period I've been without service before my next billing date coming up. I hope this matter will receive further attention and a more comprehensive response.

Sincerely,

******* *****
Business Response
Date: 06/12/2025
Shed was able to arrange an appointment with the provider and the member has met with her provider. The payment the member made will be applied to her prescription processing today. Unfortunately, providers nor Shed can compensate members for provider missed appointments. Shed can push back the members billing date by two weeks to more fully accommodate the prescription schedule.
Customer Answer
Date: 06/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23446644, and find that this resolution is satisfactory to me, as long as my billing date is pushed to July 12th as mentioned.
I hope my experience going forward will be positive and life changing like the testimonials say on tryshed.com. I am glad to have finally been helped so I can officially begin this step in my life. We only want to share our experiences with you as our choice in our weight loss journey. The delay in that action can be a devastation to your members who came with such high hopes and goals. Thanks for your prompt recognition.

Sincerely,

******* *****
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally notify that shed RX that, based on my discussions with the Connecticut Attorney General’s office, is in violation of Connecticut Statute 19-906. Specifically, you have failed to comply with the telehealth requirements mandated by state law, including the necessary provisions for developing and implementing a care plan for patients.
Due to these violations, I intend to file a formal complaint with the Connecticut Department of Public Health, seeking action against your organization, including the potential revocation of your license to operate within the state. The failure to adhere to Connecticut’s telehealth regulations constitutes a serious legal and ethical breach, and I will pursue all appropriate legal avenues to ensure accountability.
Please be advised that this matter will be escalated accordingly. If you wish to address these concerns before official action is taken, I encourage you to respond promptly. At this point i would like a refund or actual telehealth services that provide an appropriate standard of care.
Business Response
Date: 06/12/2025
Shed and its partner providers take their regulatory obligations to patients seriously. Shed's compliance team has reviewed this patient's complaint, as well as the patient's intake process, medical history, and associated chart notes. Shed has compared the patient experience to the Connecticut statute cited in her complaint and is confident that Shed is operating compliantly in the State and that the patient's complaint is not a matter of compliance but rather of subjective expectations on the patient's part.
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shedrx charged me 300$ for this months medication and never sent it. When I reach out to them via email, text or phone call no one responds. It’s been 3 weeks with no response or resolve. I have no way to cancel my subscription from their website or any way to get a refund because the website requires you to text or email to get a response which of done with no response. I also have a reacting purchase order with them I can’t cancel without some one getting back to me. They are taking my money and proving nothing in return
Business Response
Date: 06/03/2025
Shed has contacted the member and considers this concern resolved. Thank you.
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased product. The given dosage was way below the standard starting dose in March. Informed the med had zero effect. I spoke with their MD, who was supposed to get an increased dose with the second shipment, and received the same dosage, if not less by 0.1-0.2 ml, with this shipment, when I was supposed to receive a much higher dose. I received shady responses from their "team" after informing them of their error in not following MD orders correctly, and that I still did not have much response to the dose that they gave me. They were supposed to give me the correct dose with the third shipment. I was charged $399 on 5/8/25. I never received the medication. I reached out to them several times, and they did not respond. In my spam this weekend, I saw an email from 5/22 stating I would need to make a follow-up appointment with their MD. This was a lie because the rx was for 3 months, and I already had an appointment prior. Note that this email arrived a full 2 weeks AFTER charging my credit card. I have attempted to cancel, get my money back that is owed for at least 2 months of payment--one for never receiving the product, and one for sending a dosage less than a 1/3 of what was ordered. Plus, the FDA has ruled that it is illegal now to sell compounded Tirzepatide since 3/19/2025. I was unaware of this until yesterday, upon an online search. This company is still selling this product to customers and taking their money, as is the company **************.
Business Response
Date: 06/03/2025
SHED considers this concern resolved.
Customer Answer
Date: 06/04/2025

Complaint: 23410380

I am rejecting this response because:
This company is severely corrupt. Per other complaints and my own experience, they make promises they do not keep. I do not believe they will credit my account in "5-10" days as they say after so much back and forth yesterday! They did not respond to any forms of communication I attempted over the past month (calls, emails, texts) until I reached out to BBB. It should not take that long to credit my account. I believe they are lying! I do not want to close this complaint until my refund has been completed.

Sincerely,

**** *********
Business Response
Date: 06/06/2025
The member was refunded on 06/04. This matter is resolved.
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company advertised that with your paid monthly fee you would get medication and on going customer service support. I tired this for a month and received no support whats so ever. From day one it was a fight to get a one to talk to me. But the communication was so short they stuck around to finish the issue. All communication is only done by text or email. I got so feed up with the lack of support that o asked to cancel. They are refusing saying theres a two month commitment. Why should I pay for another month when there is no support whats? I just want out with no penalty. There adds are misleading.
Business Response
Date: 05/24/2025
This is the 2nd complaint filed by the same member. Member requested to cancel. Member needed a follow up appointment for prescription to be processed. Member has been communicated with and SHED considers this complaint closed.
Initial Complaint
Date:05/22/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried SEVERAL times to reach the company via phone email and text since 5/10 and have not received any response. I am simply trying to get a rcpt and letter of medical necessity for a shipment from 3/10 that is reqd for my FSA or I will be held responsible.
Business Response
Date: 05/22/2025
SHED considers this matter resolved.
Customer Answer
Date: 05/22/2025

Complaint: ********

I am rejecting this response because: I did receive a response via text , however when I texted back immediately I received the same automated response that didn’t pertain to my response. .

I was also offered a credit when I no longer have an account.

Sincerely,

**** ********
Business Response
Date: 05/26/2025
SHED has communicated with the member and considers this matter resolved.
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company states that you must cancel by specified date in order to avoid being billed; however they do not provide any means of canceling on their website! They say you must call, text, or send an email, Upon doing so, they do not respond for days, They then charge you and make money by being unreachable till after your "cancel by date". Company responded to my many texts, calls and emails 3 days after I contacted them, causing me to be charged. They refuse to issue a refund.

This is a disgraceful way to run a business.
Business Response
Date: 05/20/2025
SHED has communicated with this member and consider this complaint resolved. Thank you!
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/25, I had a scheduled appointment with Shed RX, during which my medication was approved the following Monday. Despite assurances that the medication would be delivered to me within 5–8 business days from the appointment date, I still have not received it as of 5/19. The company failed to disclose that my medication would be sourced from a pharmacy overseas, leading to significant delays as it is now stuck in customs. This delay is unacceptable because the medication requires specific temperature controls (ice or room temperature up to 21°C) to remain safe and effective. I have no way of knowing whether the medication has been stored correctly during its time in customs, and I no longer feel safe using it. I have contacted CS multiple times to request a refund and cancel my subscription, as I no longer wish to do business with this company. Instead of addressing my concerns, they offered to delay billing for the second month, which is unacceptable. This med was urgently needed, and I informed the company that it had to arrive before my vacation on 5/13. They repeatedly assured me that the delivery timeline would be honored, yet it wasnt. Their customer service is inconsistent. First, they guaranteed delivery within 5–8 business days after my appt. Later, they claimed the timeline applied after the meds was sent to the pharmacy, but neither timeline has been honored. I am now left without the meds I need, feeling the effects of withdrawal, and frustrated by the lack of resolution. I am requesting a full refund for the service and an immediate cancellation of my subscription. If this issue is not resolved promptly, I will dispute the charges with my credit card company.

**Desired Resolution:**

* A full refund for the service.
* Immediate cancellation of my subscription to prevent further charges.

This experience has been extremely stressful and detrimental to my health, and I urge the company to address this matter promptly.
Business Response
Date: 05/20/2025
20 May 202514:44

Enter the recipient's postal code to track with GLS

GLS
Track package
09 May 202500:32

Processed Through USPS Facility. Your item is being processed by United States Customs.ISC NEW YORK NY(USPS)

USPS
07 May 202512:48

Processed Through FacilityLANGLEY HWDC, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND

Shed would like to speak with you in regards to your experience. Unfortunately, we have no control over customs process. Please reach out to us through ********************* We look forward to resolving your concern. Thank you -

USPS
07 May 202512:48

Departed from export officeLangley

EMS
07 May 202505:37

AcceptanceUNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND

USPS
07 May 202505:37

PostedLangley
Customer Answer
Date: 05/20/2025

Complaint: ********

I am rejecting this response because I have made numerous attempts to get refunded and once AGAIN ****** has not read my complaint. I stated they never disclosed this was coming from overseas and this is stuck in customs for multiple days i am not putting this into my body. They are a terrible company to deal with stay away i will not close this complaint because it remains factual. It was supposed to get here 5-8 days but they chose to use OVERSEAS pharmacies not a pharmacy in the USA (let that register) so they knew this is an issue. They do not tell people this in advance. stay away from this company. I am working with my credit card company right now. They are trying to charge me for a second month and locking me into a 2 month commitment when i never even got my first month. Ridiculous. Even now they are doing absolutely NOTHING to make it right.
Business Response
Date: 05/22/2025
BBB,
Please see response to member. Shed has made accommodations and is awaiting on the member for further action.

******* - My name is ****** with corporate. I have read through your comments and apologize that this has been a frustrating experience. We communicated that we would cancel the order stuck in customs and refund. We cannot issue a refund while the charge is disputed. We can wait until the disputed charge is settled and then issue a refund or you can withdraw the dispute and with that notice from your financial institution, issue a refund. You have it in writing here, which is our word that the refund would be processed. Please let me know how you would like to proceed. Kind Regards. ******

01:02 PM
SA
I called Chase bank for advise on closing the dispute because i told them you guys offered to give a refund and they advised me against closing the dispute because in the event you guys do not give me a refund the likelihood of me winning my dispute is very low. They said if the company is willing to refund you they have the option to do so through the dispute process as well so they do not understand why you guys would not refund me.

01:19 PM
SA
I will call them now and close it

01:22 PM
MR
Thank you - Please message me with documentation of the dispute being closed and we will process the refund. ******
Message Details

Customer Answer
Date: 05/22/2025

Complaint: ********

I am rejecting this response because this complaint needs to remain open for as long as the issue is not resolved. I will personally come back and close it once a resolution has been reached. My bank has advised against closing the dispute because it’s sketchy on their end. Therefore it has not been closed. They have stated shedrx can initiate a refund even while the dispute is open and thats what needs to be done if they are stating they are willing to refund. If any meds are sent to me i will be refusing the packages as I have already stated, I am no longer doing business with this company because once I found out, they are shipping stuff from overseas. I am not comfortable taking these medications and that ship has sailed. I am not even wanting to do business with you anymore. it’s been about a month already. I have already blocked this company from taking my next month payment since they refuse to cancel my membership even though i havent received any meds. The only resolution i see here is canceling my subscription and refunding my money thank you.
Business Response
Date: 05/23/2025
If the member has disputed the charge, we are stuck until the dispute is settled. Once the financial charge is settled, if Shed wins the dispute, we will issue a refund.
Customer Answer
Date: 06/04/2025

Complaint: 23352277

I am rejecting this response because:
The business has still yet to issue my refund and my product is still not here. I do not accept their resolution as they are able to issue me a refund right now while a dispute is in progress but refuse to do so. So i will keep the BBB complaint open until my refund has been issued because no product has been received. I have actually received a letter from customs stating they have my package and plan to destroy it and yet shedrx still has not refunded me.

Sincerely,

******* *****
Business Response
Date: 06/04/2025
The member has refused to withdrawal their dispute which delays the process. We will circle back once the financial institution has concluded. If the member withdraws the dispute, once proof is provided, we can issue refund.
Customer Answer
Date: 06/06/2025

Complaint: 23352277

I am rejecting this response because: they could have resolved this issue months ago but chose not to. Instead i had to open a dispute.

,

Business Response
Date: 06/09/2025
Again, we are unable to proceed until the financial institution dispute is settled or withdrawn.
When a member disputes the transaction it delays resolving and settlement.

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This business has 1 alert

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Shed is NOT a BBB Accredited Business.