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Business Profile

Telemedicine

Shed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

This business has 1 alert

Complaints

This profile includes complaints for Shed's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shed has 2 locations, listed below.

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    • Shed

      3401 N Thanksgiving Way Lehi, UT 84043-4145

    • ShedRx

      2162 E Williams Field Rd Ste 111 Gilbert, AZ 85295

    Customer Complaints Summary

    • 131 total complaints in the last 3 years.
    • 129 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with shedrx through Groupon. I received the initial product but knew I would not be able to afford their monthly billing. I reached out to them via email since that was what their website said I had to do to cancel and I received no response. Now they have billed my credit card. I went online and confirmed the way to cancel and it said it can only be done via email or text. Since I already emailed and received no response I sent a text but I have received no response. Upon seeing all the complaints about their business I have no faith in their trustworthiness to actually cancel my subscription so I have canceled my credit card. Good luck billing me now. Seriously a dishonest company. Customer beware.

      Business Response

      Date: 05/17/2025

      Shed values each members experience.  Please contact us at ***************************************************************.  Thank you.  

    • Initial Complaint

      Date:05/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started using this company for a prescription service. They are the middle man between customers and compounding pharmacies that give access to lower-dose prescriptions for weight loss medications. They are charging my card on file, but not sending out the medication. They have charged for May, 2025 but I have not received the order. It was due 1 week ago. They have told me from the beginning that this is an auto-renewal each month so that I could receive medication ON TIME. Now they are saying I have to "request" a refill each month and will not acknowledge that that this is the case. I have been without medication now for a week. They take zero responsibility, they just take your money. Upon request I have all supporting documentation over the past 4.5 months.

      Business Response

      Date: 05/15/2025

      Shed strives to make each member interaction positive and timely.  Our records show that your prescription was sent to the pharmacy on May 8th.  As such, your prescription should arrive within 5-10 days from May 8th.  Because the prescription has been sent to the pharmacy, we cannot cancel and refund as requested.  Your previous prescriptions processed on the 8th day of the month.  You should have your prescription shortly.  Thank you.  

      Customer Answer

      Date: 05/15/2025

       
      Complaint: 23332459

      I am rejecting this response because:

      customers are being told conflicting information routinely, regarding refills of their medications   
      one month we are told it should auto renew, the next month told to submit refill requests.  
      payments come out of our accounts timely but medications are not shopped timely. This is causing medical issues and unneeded stress upon bodily systems which is undue, simply because this company does not maintain accurate processing and shipping times.    
      There is no excuse for conducting business in such a disorganized manner. you are affecting the health of many people this way. 
      You are not operating with integrity by blaming the customer for not submitting refill requests, when, during account activation, you state that medications ship out automatically ensuring timely receipt.  


      Sincerely,

      ******** *******

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the medication provided for the first month and had horrible side effects. I asked to be refunded the next month due to the side effects. The company charged me without sending me next month’s subscription. The company has been pressuring me to meet with a provider, so I can continue taking the medication they are selling. I want to cancel my subscription. The cancellation ask you to give up your right to a refund for all the previous months. The company purposely delays message to charge you for the next month. I have disputed the charges with amex already and froze my card.

      Business Response

      Date: 05/15/2025

      SHED does not release permission for you to publish this response.

      The member did not schedule their follow up appointment with the provider and then disputed their account.  All members are held to a two month minimum per terms and conditions when a member signs up.  

       

      April 14th, 2025, 02:31 PM

      CL
      Am I able to just stop the refill prescription?

      Apr 15th, 2025 01:04 PM
      AA
      Hi *********--

      Thank you for reaching out!

      I understand that you previously requested to cancel your account. At this time, your upcoming payment which is due to process on April 17th would fulfill your 2-month commitment and you would be able to cancel once that has processed.

      I would love to help you receive your final order. Your provider has requested that you schedule a virtual appointment in order to receive this shipment. This appointment is free of charge. I would be happy to schedule an appointment at your convenience or you are able to do so via your patient portal.

      Once that appointment is completed, we can get that shipment processed and sent out to you!

      If there is anything further that I can assist with, please do not hesitate to reach out!
      Message Details

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for weeks to get my Credit Card information removed from the login in on the website as I have canceled my account a month ago every time I text or email they say 24-48 hours and nobody gets back to me to get this taken care of, they have no direct line to talk to anybody in person…I paid on time they should hold to their word and get my issue taken care of in the 24-48 hours the keep saying…

      Business Response

      Date: 05/06/2025

      Shed takes our members security seriously.  We have corresponded with the member and consider this complaint closed.  Thank you. 

      Customer Answer

      Date: 05/06/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 9, 2025
      I purchased a Groupon for semaglutide compounded formula through Shedrx.
      I redeemed the Groupon and received a vial that is filled with a brown solution and when I read the label it said it was glycine, B12 and semaglutide. I have no idea what amounts of each and when I asked about it I was told that is what compounding means. no, it is not what compounding means. Compounding is where a pharmacy makes a prescription individually for specific concerns of each patient. It does not mean adding things in without telling the person.

      I asked for a refund and then I was told I needed to order more and could get a discount. THey are shady and I will never use this vial of brown liquid.

      Business Response

      Date: 05/05/2025

      Shed strives for each member to have a positive experience.  We have reached out to the member through our usual means of communication and consider this concern resolved.  Thank you.  

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a disappointing experience with ShedRx. While their billing policy is straightforward, the real issue was how long they took to process my order. After being charged, they waited an entire week before even submitting my prescription to the compounding pharmacy. This unnecessary delay meant I didnt receive my tirzepatide on timesomething that can seriously impact someone who relies on regular dosing.When I reached out, the company repeatedly gave me the same canned response about billing and shipping timelines, completely ignoring the actual concern: their delay in fulfillment. Instead of taking accountability, they deflected and were defensive in tone.I ended up canceling my subscription. If youre considering ShedRx for a time-sensitive medication, Id strongly suggest looking elsewhereespecially if you expect timely communication and reliable service.

      Business Response

      Date: 04/28/2025

      ***WE DO NOT GIVE PERMISSION FOR THIS MESSAGE TO BE PUBLISHED ***

      Thanks for sharing your concern.  We have attempted to locate this member through several of our platforms and are unable to match the email, phone number, or partial name with an account.  If the consumer could please email ********************************** and provide contact information used to register, then I may be able to locate.  Otherwise, we cannot locate this consumer account.  Thank you! 

    • Initial Complaint

      Date:04/22/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business has made a commitment to deliver and made no attempt to make it right.

      Business Response

      Date: 04/23/2025

      As always, at anytime, feel free to reach us at ***************************************************************.  We are confident we can resolve your concern. Thank you! 

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I met with my provider with Shedrx on 3/31 and she approved my prescription. I was told that my prescription went to the pharmacy on 4/4 and it would take 10 business days to receive. The medication never came I contacted them and requested a refund and was told that they could not give me one. I never received the medication or tracking number. I am really upset since I don't have money to throw away!

      Business Response

      Date: 04/22/2025

      Thank you for sharing your concern.  We are commited to finding a resolution.  Please email us at ***************************************************************.  Thank you.

      Customer Answer

      Date: 04/22/2025

      I received a text message stating that they would look into this matter. Until this issue is resolved this case will remain open 

      Business Response

      Date: 04/22/2025

      This matter is resolved.  Thanks!  

      Customer Answer

      Date: 05/04/2025

      Please close this case! The matter has been resolved 

      Business Response

      Date: 05/05/2025

      This concern has been resolved in full. 

      Customer Answer

      Date: 05/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******-*****

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with shed RX March. I scheduled an appointment and on my scheduled date and time the doctor did not get on the zoom call at the scheduled time, he actually called me 45 minutes after my scheduled time and after I was the zoom link for over 20 minutes waiting on him to join in on zoom. That was the first red flag. I paid $199 for my first month. They debited my card on file for $299 for my seconds month because according to them you must be in the program for 2 months before you can cancel the services because I tried to cancel after I went through the first month because of the unprofessionalism and not being able to speak with anyone at no giving time. I have paid $299 and still almost a month later I still do not have the medication to continue my process if trying to ***********. I have gained the the weight back and then some because I haven't been able to continue with process because I have not received my second dosage of medication. I have have tried to get the prescription canceled and get my money back but I can only text and in that I have been told that they are not able to reach the pharmacy to cancel the prescription and refund me my money.

      Business Response

      Date: 04/22/2025

      Good Morning - We would love to discuss your concern further.  Please email ***************************************************************.  Thank you! 

    • Initial Complaint

      Date:04/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have emailed them several times as I initially used a Groupon and it didnt go thru and was charged the full $199 amount. Have texted and emailed them several times to 1) get a refund and 2) cancel my membership and still have not heard back. So frustrating, should have known with all these complaints. Will have to file a dispute with my credit card company if I dont hear back soon.

      Business Response

      Date: 04/20/2025

      We have reached out to the consumer and are confident that we will resolve this concern.  

    Shed is NOT a BBB Accredited Business.

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