Complaints

This profile includes complaints for Shed's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shed

  3401 N Thanksgiving Way Lehi, UT 84043-4145

• 

  ShedRx

  2162 E Williams Field Rd Ste 111 Gilbert, AZ 85295

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Description:I am filing this complaint against Shedrx due to a serious failure in fulfilling the product I paid for, unclear and misleading contract terms, and poor customer service.On April 12th, I paid $489 for a prescription through Shedrx. Despite my payment being successfully processed, the product was not delivered in a timely manner. I have made multiple attempts to resolve this issue directly with the company, but have received unsatisfactory responses.During a conversation with a "supervisor" on April 18th, who interestingly sounded like the same support staff member I had spoken with previously, I was told there was a two-month commitment. However, I never agreed to this and have not been provided with any documentation or emails confirming this term. I was never made aware of any such contract at the time of payment.The lack of clear communication regarding the terms of service and failure to deliver the product within the expected timeframe constitutes a breach of ********** this point, I am demanding the following actions:A full refund of the $489 paid;Immediate cancellation of my account and any future charges;Proof of any contract or agreement that justifies the two-month commitment they claim I signed.I have been very clear in my communications with the company, stating that I no longer wish to receive the product. Despite this, Shedrx continues to insist on the two-month contract without providing any proof.Additionally, I am aware of numerous complaints made against Shedrx with the Better Business Bureau and other consumer protection platforms. I will be adding my negative experience to that list. If Shedrx does not take immediate action to resolve this issue, I will pursue further action, including:Disputing the charge through my bank;Reporting the issue to the ************************ (***) and my state consumer protection office.I expect this matter to be resolved immediately. Anything less is unacceptable.

  Business Response

  Date: 04/18/2025

  We have reached out to the consumer and are hopeful that we can resolve this concern.   

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23223066
  
  I am rejecting this response because:

   

  I do not accept the businesss response, and I am requesting that my complaint be reopened.
  

  
  

  The company continues to reference a "financial agreement" requiring a two-month minimum, yet they have provided no documentation to support this claim. I have repeatedly asked for proof of any such agreementnone has been presented. I was not informed of a two-month commitment at the time of purchase, and no such terms were provided to me before or after payment.

  
  

  The claim that a failed payment on April 8th delayed the order is irrelevant and misleading. The successful payment was made on April 12th, and I fulfilled my obligation in good faith. The delay in processing and failure to deliver the product in a timely manner rests entirely with the company, not me.

  
  

  To be clear, I did not authorize the second charge, and I explicitly requested cancellation before it was processed. I am not interested in continuing with the program, being assigned a Member Success Manager, or receiving a discounted future charge. I want a full refund for both charges and a permanent cancellation of my account.

  
  

  This entire process has been extremely exhausting, and I feel that the company has essentially stolen nearly $1,000 from me. Their refusal to honor my cancellation request and failure to provide proof of any agreement constitutes unacceptable and predatory business behavior.

  
  

  I am requesting:

  
  

  1. A full refund of the original $489 charge.

  2. A full refund of the most recent unauthorized charge of $489

  3. Immediate and permanent cancellation of my account.

  4. Written confirmation that no future charges will be made.

  
  

  If this issue is not resolved promptly, I will proceed with disputes through my bank, file a complaint with the **** and consider legal action.

  
  

  Sincerely,

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/09/2025

  The member was charged $389 on March 8th and received the prescription on March 13th.  The 2nd subscription charge of $489 failed on April 8th.  The payment was re-tried successfully on April 11th.  The prescription was sent to the pharmacy and delivered on April 23rd.  A 3rd subscription charge of $489  was processed on May 8th. This charge has not been sent to the pharmacy and as such, a refund has been requested and should be credited back to the members account within 5-10 business days.  This should resolve the members concerns.  

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is exactly what happened to me they are thieves and impossible to talk to someone. Just refund my money scammers.(I submitted a questionnaire and spoke with a provider. My card was charged 2 days before I even spoke with anyone OR had and Rx. I have never received a shipment and keep texting them to get updates. All I get is sorry for the delay, no update on when the product will ship. I escalated my contact and they are now NOT even replying to my requests. I have tried reaching out on social media and they are closing comments so no one can see your comments on the lack of response and send you alerts that you violated their terms on the webpage. Seeing the complaints online now I see why I should have researched this company better. I found them through the *** store and will be sending a formal complaint to them as well for advertising this company that has horrible customer service. I did read about the 2 month term BUT how can they make that even liable as I HAVE NOT RECEIVED ANY PRODUCT THAT I HAVE PAID FOR?)

  Business Response

  Date: 04/18/2025

  We stand by our member agreement and are committed to the experience of our members. We have reached out and look forward to further communication.   

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged over $200 on the card for a prescription order. That being said it was before I even received or was prescribed any sort of medication, nor have I been provided with any updates regardinfs the status of my prescription. This lack of communication and failure to deliver the promised goods is unacceptable. I have made multiple attempts to contact customer service without success, which has only added to my frustration. I would like a refund, a clear explanation of the delay in processing. If the prescription is filled, provide a timeline.

  Business Response

  Date: 04/17/2025

  Per our communication records, I show that our Member Success Manager has been in contact with you today.  Your prescription was sent to the pharmacy on 04/15 and you should receive tracking information shortly.  I'm confident that this concern is resolved.  Thanks! ******

  Customer Answer

  Date: 04/17/2025

  I a tracking number and confirmation. Also - I would like this to be sent to my residence and not the pharmacy. 

  Business Response

  Date: 04/18/2025

  I have responded through our usual communication methods as to adhere to HIPAA.  Thanks! 

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to meet with a provider and was rescheduled twice but no provider showed up. I am trying to cancel my subscription since March, but I am continually being charged. I texted the number where I used to communicate with providers, etc but are now unresponsve and tried cancelling it through their AI Bot but still no confirmation.

  Business Response

  Date: 04/15/2025

  We have reached out to the member to discuss and are confident that this concern has been resolved.