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Business Profile

Online Retailer

Radiant Supplements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Radiant Supplements, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiant Supplements, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled the order when I realized it was a scam!! Returned what was sent to me!! Sent them numerous emails canceling and saying do not send anything else!! I want my money refunded that you are taking out without my authorization! On 10-25-22 $129.99, $9.99, $99.99, on 11-23-22 $59.99 and 12-21-22 $59.99. I am very upset!!! Cancel this and refund my money!!!! This is a scam!!!! *****************************

      Business Response

      Date: 12/22/2022

      Although there is no record of you emailing us.  I have refunded the orders. Please allow 5-7 business days for the credits to post

      Customer Answer

      Date: 12/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please relay to this business not to send me any more of their products!!! Thank you for your help! 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not subscribe to this product. I have been charged $59.99 for several months with yet another card hold right now. I need this discontinued. This was unwanted and unauthorized.

      Business Response

      Date: 12/21/2022

      I have cancelled your subscription.  Thank You

    • Initial Complaint

      Date:12/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The number that is provided in my statement to contact the company to cancel my order is not working. I cannot cancel. If a company is.not supplying sufficient. Contact information in their automatic billing they are not authorized to take the payment.

      Business Response

      Date: 12/19/2022

      This was cancelled when you called in to our customer service team yesterday

    • Initial Complaint

      Date:12/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order a promotion 2 bottle product from this company. I was charged $120.00 per promo. Should have arrived in 2 to 5 business days. It has been a month. Very hard to contact there customer service. I sent cancelation emails to them. I dont wont any monthly auto charge to my account as it seem other customers are receiving. The Order i paid for that had yet to arrive is Otder# *******. There ads are deceiving. It tells of a natural hurb that help with blood pressure i didnt know it was CBD or i would not have ordered. Nevertheless i was charge and did not receive the shippment a month later still have not received. At this point i wont to cancel any other transactions that *** be charge to my account by this company.Thanks for your help in this matter.*********************

      Business Response

      Date: 12/16/2022

      The order has shipped and will arrive tomorrow. Your subscription was cancelled

       

      https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206213164087198

    • Initial Complaint

      Date:12/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered a trial bottle of CBD Gummies for the trial price of **** plus shipping. Once I placed this order, They charged my debit card over ****** for seven bottles of gummies I did not order. Further more, two weeks later, they debit my card again for the amount of ***** for no reason. I have tried contacting them to resolve this issue but to no avail. They are thieves and hustlers!

      Business Response

      Date: 12/06/2022

      We processed the refund when called in to our support line today 12/6/22.  It can take 5-7 business days for the credits to post back to your account.

    • Initial Complaint

      Date:12/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been getting charged for a subscription for years! I have called and cancelled yet continued to get charge.I moved years ago and done even know where they are delivering.The company representative told me they cancelled yet Im getting charged.

      Business Response

      Date: 12/06/2022

      I have cancelled/refunded. Please allow 5-7 business days for the credits to post

    • Initial Complaint

      Date:12/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered natures bounty CBd gummies on a trial basis. They have taken money out of checking account 2x already and keep sending me bottles. I called the number enclosed with the package after the first bottle but received a 2nd. I want a complete refund and to be removed from their list

      Business Response

      Date: 12/06/2022

      I have refunded you. Please allow 5-7 business days for the credit to post

    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello this is ********************* i contacted natures boost to cancel my order and to issue me a refund and they havent respond back

      Business Response

      Date: 11/09/2022

      You were refunded today. Please allow 5-7 business days for the credit to post

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The merchant Natures Boost had an online offer of ***** for 3 bottles of their product but they actually charged ****** instead. this was supposed to be for a trial. i want them to cancel the transaction or refund the ****** immediately.

      Business Response

      Date: 11/09/2022

      This was refunded on 11/8/22 when you called in to our support team. The refund can take 5-7 business days for the credit to post

    • Initial Complaint

      Date:11/08/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received a receipt of sales (as requested) but was told when I phoned the company that one was emailed. I carefully scanned my inbox, trash, and spam boxes. I was assured I would be sent a copy today (Nov 7th) and that was never sent. Additionally, I want a guarantee that the subscription service has been cancelled. I do not wish to have ANY business contact with this company. I will be returning the products shipped to me and will expect a full refund.In summary: cancel subscription, sent receipt of delineated sales to my email, and refund in full upon return of products.

      Business Response

      Date: 11/08/2022

      You were refunded and cancelled when you called in to our support line yesterday.  It takes 5-7 business days for the credits to post.

      Customer Answer

      Date: 11/09/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      *****************************************

    Radiant Supplements, Inc. is NOT a BBB Accredited Business.

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