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Business Profile

Online Retailer

Radiant Supplements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Radiant Supplements, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiant Supplements, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribe to this company for gummies that we’re supposed to be about 3 bottles. Now I get a bottle every month. I don’t want this or any more of this product. I simply want the product to stop and cancel further contact. I’m tracking payments to this company. STOP… Please.

      Business Response

      Date: 11/14/2023

      I have cancelled your subscription.  Thank You

    • Initial Complaint

      Date:10/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered nature boost gummies for three bottles, did not sign up for shipments every month and the **mail they gave me does not exist, no one answers the phone number either, I just want the shipments to stop, the product doesn't work for me.co. name on return address is Radiant Supplements Inc. **************************************************************

      Business Response

      Date: 10/16/2023

      I have cancelled your subscription.  Thank You

    • Initial Complaint

      Date:09/29/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested that this business stop sending me product (cbd gummies) and charging my credit card 4 times. They have never responded--they keep sending product of which I originally did order but have not wanted since June 2023. However they will not respond to any of my email requests to end the subscription. So for the past 4 months that I have not wanted this product they charge me monthly $41.99 and I throw the product in the trash. I want this subscription to end now. I would like a refund for 4 months of this product---$167.96 that I did not want.

      Business Response

      Date: 09/29/2023

      I have cancelled your subscription and processed a refund in line with our policy.  Can you provide the emails? I cannot find any from you in our support CRM.  Thank You

    • Initial Complaint

      Date:09/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This purchase was made for a single bottle, with the option of cancelling. They sent a bag of 6
      bottles and charged my account. I contacted them to cancel further shipments. Received another
      shipment of the product and returned it. Have not had any positive response from notice in July/August 2023 regarding cancelling the standing order.

      Business Response

      Date: 09/09/2023

      I have cancelled your subscription and processed a refund.  Please allow 5-7 business days for the credit to post.

    • Initial Complaint

      Date:09/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product is not helping me

      Business Response

      Date: 09/07/2023

      I have cancelled your subscription.  Thank You

    • Initial Complaint

      Date:08/26/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't get ahold of this company to cancel the subscription, they take 50 dollars a month and charge my credit card and I keep trying to get ahold of them and it states the number is temporarily unavailable I want to stop being charged and I dont want to receive this product anymore I don't use it

      Business Response

      Date: 08/28/2023

      I have cancelled your subscription.  I am not sure what number you are calling but our lines are free and we take calls on a daily basis.

      Customer Answer

      Date: 08/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****************************************

    • Initial Complaint

      Date:08/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      im being charged monthly for a one time purchase .stop billing my card and refund please.been charged 59.99 and 9.99 a month for several months stop charges

      Business Response

      Date: 08/07/2023

      I have cancelled your subscription and refunded you in line with our refund policy.  Please allow 5-7 business days for the credit to post.

    • Initial Complaint

      Date:08/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 14, 2023 I tried to purchase 2 bottles for $59.99 total of NaturesBoostCBD however the transaction was not completed and the website did not confirm a purchase was made. However about a week later 2 bottles of NaturesBoostCBD showed up in the mail and when I checked my American Express App it showed that $120.00 had indeed been charged to my card. Having been in chronic pain for 16 years I was in too much pain to deal with it.

      But now whoever this company is has gone too far…..I’ve received one bottle in the mail from them along with another charge to my American Express card for $59.99 on July 13, 2023. I had tried to call the number ###-###-#### on my AMEX charge but that is not a valid number.

      I want this company stopped from charging my American Express card, to stop sending me their product and refund me.

      Thank you for your assistance, ***** ****

      Business Response

      Date: 08/01/2023

      I have cancelled your subscription and refunded you. Please allow 5-7 business days for the credit to post.

    • Initial Complaint

      Date:07/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They said a free bottle,and then sent 359.00 worth of bills,what a scamNeed to be reimbursed immediately, and canceled Please

      Business Response

      Date: 07/28/2023

      I have cancelled your subscription and refunded you in line with our policy.  Please allow 5-7 business days for the credit to post.

      Customer Answer

      Date: 07/28/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ****** ****

    • Initial Complaint

      Date:07/28/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 27 2023 they charged my credit card for the some of ***** with no authorization from me

      Business Response

      Date: 07/28/2023

      I have refunded you. Please allow 5-7 business days for the credit to post.

      Customer Answer

      Date: 07/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Radiant Supplements, Inc. is NOT a BBB Accredited Business.

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