Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar Panels installed June 2023, Supposedly activated in Dec 2023, Wife and were told we would save monies and possibly even get paid by AEP. My Electric bill did not change. We also were told that these panels were self contained and that no batteries were required for back up. We had power outage and I called this company and was told that we needed batteries and that we could purchase back up generator for future outages. I have tried multiply time to speak to someone about this with Nothing.We have been lied to from the begining. now I pay AEP and the finance company for solar I emailed this company almost from the beginning. I am tired of all the lies and runaround Pleas help

  Business Response

  Date: 06/12/2024

  The customer previously lodged a complaint with the Ohio Attorney General, but this issue was not mentioned at that time. We resolved the customer's previous complaint and offered compensation accordingly.
  It's important to note that the system is not self-contained, and batteries can be purchased at the time of sale. Retrofitting batteries to an already installed and operational system is quite challenging. We apologize for any confusion that *** have occurred during the sale.

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21796041
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 06/17/2024

    I have called customer service more than ****************************************************************** about

  this . I have been told by customer service that they would have someone would contact me. I have never received any

  calls., I am just fed up with this nothing but lies from everyone. In my opinion I believe the salesman took advantage of us

  being Senior Citizens as long as the sale was completed 

  Business Response

  Date: 07/02/2024

  Unfortunately we can't add a battery to the homeowners system. If the homeowner can get his financier to cancel his project, then we can go and remove the panels and he can return the compensation we previously provided to him. We are only the installer and since his project is past completion he'll need to get approval from his financier to move forward. 

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed the solar panels in December 2023, March 2024 an inspector cam out to inspect so the system can be turned on, the inspector canceled the inspection, something about the equipment Ambia installed was incorrect, and parts were wrong, I have not heard from Ambia since then, and the loan company wants to start charging their monthly bill. I have been emailing and not 1 reply back, I call and just get passed to someone else, I want this handle.

  Business Response

  Date: 04/15/2024

  This homeowner has been emailing the wrong people, we were notified of this on Friday. We are pending a date from the utility to shut the power off in order to install the required equipment by the inspector. We've asked the team that is waiting for this to call the homeowner today and explain what is needed and what is delaying the project. 

  Customer Answer

  Date: 04/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  They were emailing, I had their email also I email the ******************* **************

  Not a happy customer,  as I said before this started back in Aug 2023, install was Dec 2023., I am not being billed for the solar loan and for the electrical company this is wrong.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 04/27/2024

  We have worked with Mrs, ********* and have fixed the fail points on the inspections. We are scheduled for inspection on 4/30. From here once we have passed the account will be submitted to the utility for permission to operate. We will be following up with Mrs. ********* after her inspections. 

• Initial Complaint

  Date:04/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar equipment installed on roof without that final connection. Impossible to get in contact with him then never come through with promises. they cannot seem to coordinate the final inspection with the power company and the county inspector. dont have enough staff in ******* to complete current installs. only one team in the ****************. Last time they came out, turned out they had the wrong building permit. Everyone had to go away. No contact from them cents. Equipment deteriorating on roof without receiving any benefit from the system.

  Business Response

  Date: 04/08/2024

  Ambia has been trying to contact this customer for the past two months to get his final electrical work completed and the customer has been unresponsive. 

• Initial Complaint

  Date:03/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I agreed to have solar installed on our home by Ambia Solar of Salt Lake City, Utah. Their people installed the solar on our home, after 2 rejections from the electrical inspector they passed it the third time. Upon final approval, I was contacted by Ambia to sign the fial contract to have the inter connect. As I was reading the agreement, and found out that I would have to provide a 1 million dollar liability policy to cover Black Hills Energy employees while they were on our property. We were not ever told about this requirement from Ambia or their representative. If we were told of this, we would have had to take this into in consideration to go solar. We are both on fixed incomes, and the main reason to go solar was to help us afford to live in our home. I have tried to get hold of the salesman, to no avail. Also called the office and was told that someone would contact us, still not happened. I explained to the office lady that we do not answer calls without names a/c too many spam calls, and to leave a message and we would call back. Still no contact.

  Business Response

  Date: 03/29/2024

  The homeowners utility company used to require the million dollar liability payment. They no longer do, however the utility company has not updated their interconnection agreements. The homeowner should not sign this document until the utility company can get them updated. If it was a requirement that was not communicated to the homeowner, Ambia absolutely would pay for that. But this shouldn't be a requirement. We have been working with this homeowner and the utility company to get them moving forward. 

• Initial Complaint

  Date:02/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2023 Ambia Solar began the install of my solar system. It is near completion and they have installed solar panels on my roof. The company failed to upgrade my utility meter to 200 Amps, therefore, early December, the *********************************** informed them to correct their application and install the 200 *********** box. As of today, February 3,****, Ambia Solar has failed to upgrade the utility box. December 11, 2023, I also notified by Ambia Solar of the ****************** requirement. I have texted and emailed several times since then and spoken to them on the phone. The last communication was with an email from ********************* January 2, ****. ***** apologized and stated it would be put on their priority list. I have not been contacted since. I did email again today, February 3, ****, to inform them I would be filing this with BBB and will pursue legal action. I simply want them to finish the job in a timely manner.Project Number: BHESRE00012103 Customer: ************************* Contractor: ********************** Energy, LLC Your initial application requires the following field correction(s):Utility meter can must be upgraded to 200amps. Please notify us as soon as this is corrected. Thank you!

  Business Response

  Date: 02/05/2024

  Upgrades like these are difficult to coordinate scheduling as the utility company has to turn the power off and they dictate the days we can schedule to do this. However, We have this homeowner scheduled for the upgrade on 2/22/24. 

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my solar panels installed for ******************************************************** generating energy. When they scheduled work, they would contact me DAY OF, with no warning. They were never able to narrow time a time frame and often not even a day. At our "final" inspection 5 months ago, they were told they had several more corrections to address. It has been radio silence since then. I have tried to call, text, and email with zero response.

  Business Response

  Date: 01/17/2024

  This homeowner was originally installed by ************* who abandoned their customers projects after installation. We are currently still working with the city/county to get her inspection addressed and approved. We have a new scheduled date with them for the final inspection on January 22nd, ****, however the inspector won't provide the time of the appointment until that morning. 

  Customer Answer

  Date: 01/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now. I will be willing to submit additional complaints if communication ceases again and/or the project is unnecessarily delayed again. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Ambia July 19, 2023. They had to put in a new electric panel to hookup. They agreed to put it in. After many calls they put in the panels on Oct 2, 2023 but no hookup and no new electric panel. I have been given multiple dates for the new electripanel and completion of hookup. The last date that failed to happen was Dec 21, 2023.

  Business Response

  Date: 01/08/2024

  We have been in communication with *******. We understand the delays in performing the MPU have not been ideal, however, we are scheduled to go out on 1/9/24 to complete this. We will be in communication with ******* once this is completed with the next steps.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation was poor and failed inspection. Techs not showing up when agreed upon. No returns on my calls/emails. Very poor quality of work.

  Business Response

  Date: 11/22/2023

  We sincerely apologize for any inconvenience you've experienced. Please be assured that we are actively addressing the issues you've raised. Our team is currently working on scheduling a technician to come out and fix the fail points from the inspection. We have one of our agents in constant communication as we are working on resolving this. Once we complete the fixes and pass inspections we can get the account submitted for permission to operate. 

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20876209
  
  I am rejecting this response because:
  There has been no communication with me in regards to any repairs unless I call. Was told on Nov 16th that they were figuring out how to fix the issues with what the inspector found, and that was the last time I spoke with anyone.
  Sincerely,
  
  *********************

  Business Response

  Date: 12/08/2023

  We appreciate your cooperation and would like to confirm that our team is scheduled to address the necessary repairs on Saturday, December 9th. Following the completion of these repairs, we plan to reach out to you in the coming week to discuss any additional steps that *** be required. Your satisfaction is our priority.

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20876209
  
  I am rejecting this response because:
  
  On Dec 9th when your worker came by he had zero clue on what was needed. I showed him the inspection from the county, he looked at the mess from the installation, laughed and said that the solution you set forth was not going to pass. He took pictures and made some calls. He left to go work on some other jobs and said it probably won't be until January now that the work will be done. He was very open and honest and actually called me back for a change. No qualms about the guy sent. But here we are now going on 2 months flpast the contact date and still not even touched.

  
  *********************

  Business Response

  Date: 01/10/2024

  We have been working with ******* and have completed the fixes needed at his home. We are currently pending inspections and have been working internally to get those scheduled. Once we are able to coordinate and pass the final inspections, we will be able to submit our application to the utility for the final steps of turning his solar on. 

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into contract with ambia solar to have a solar panel system installed at my home located at *********************************************************. Ambia came to my home and installed the system but failed to activate it. after numerous calls trying to schedule an activation date ambia has failed to activate or even schedule appointment to activate.it.

  Business Response

  Date: 11/13/2023

  During the final inspection for the homeowners system, the *** (authority having jurisdiction) required that we do an electrical upgrade to the customers system in order to pass the inspection. We have been waiting for a date from the utility for the power shut off required for us to do this electrical upgrade. We have received a date of 12/5/23 for the shut off to take place in order for us to pass the inspection and submit for Permission to Operate with the utility company. 

• Initial Complaint

  Date:10/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had solar panels installed at our home last Sept. 2022.Since this time weve been told the original installer went out of business and we now have Ambia.The solar panel company (EverBright) keeps sending us letters saying the system is operational (we began getting these letters last December) but the system has never been turned on by Ambia.Weve called multiple times - usually without anyone answering, but when we do have someone pick up the call were either hung up on, or told that someones not in the office, but will call us back.We want our supposedly operational system turned on, now please. And wed like a rebate for the past 10 months where we should have had service and instead have been paying energy bills.

  Business Response

  Date: 11/16/2023

  We spoke to the homeowner two weeks ago and he turned on his system. We also had a crew go out and ensure his system was on and working last week. While we understand this customer is looking for a refund regarding the months he was not operational, we do not have a contract with this homeowner to honor that.The homeowner would need to reach out to his lender, Everbright, as his original installer is no longer in business. Our company was hired by the lender Everbright to get customers operational after ************************** went out of business.