Reviews

Review Details

• Review fromIrene T

  Date: 02/05/2024

  4 stars

  Irene T

  Date: 02/05/2024

  Enjoyed working with my sales person, who was always responsive to my questions and stayed with me throughout the process. They worked with me to schedule the panel installation after my roofing project was completed. The panel installation had a great team -professional, positive, (fun) and knowledgeable. Educating us along the way. Big glitch with me was the online signing of all the documents the energy company required...I was supposed to sign my name but was only given numbers as a signature. That really held up the process until the energy company called Ambia to help me learn how to properly sign their connection documents. Somebody fixed it so now the electrical panel replacement and hookup can take place. It happened after the holidays, on the freezing cold windy day. The worker had to keep warming up his hands in order to keep working, requiring him to acquire a light to work into the night to get the electricity restored to the house. He didn't pass inspection but really gave his all to serve us. Ambia hired a local electrician to complete the process and to continue to work for Ambia. Grateful that you spread some of the jobs to our area. All is working and now I'll see if I made a wise investment.

  Ambia

  Date: 02/15/2024

  *****,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our salesperson responsive and that the panel installation team was professional, positive, and knowledgeable. We're especially grateful for your understanding during the online document signing glitch and the challenges faced during the electrical panel replacement.Your feedback about the document signing process is valuable, and we're sorry for any inconvenience it caused. We're glad we could resolve the issue promptly to ensure the project's completion.It's heartening to know that our decision to hire local electricians has been appreciated, and we're committed to supporting our community while delivering top-notch service.Thank you for choosing Ambia. We're here to support you and ensure that you see the benefits of your investment. If you have any further questions or need assistance, please don't hesitate to reach out to us.

• Review fromKrystel R

  Date: 01/31/2024

  5 stars

  Krystel R

  Date: 01/31/2024

  We've considered getting solar on our home for many years. AMBIA's team has been responsive and helpful in designing a solution that will look good on our home, and help offset our energy bill and carbon footprint. Our particular design is quite complex and their team has been very helpful working with our city to get approval for ground mounts and batteries. Best experience with a contractor we've had on our home!

  Ambia

  Date: 02/15/2024

  *******, Thank you so much for taking the time to share your experience with Ambia's team. We are thrilled to hear that you found our team responsive and helpful throughout the process of designing a solar solution for your home.We understand the importance of not only meeting but exceeding our customers' expectations, especially when it comes to complex designs and navigating through city approvals for ground mounts and batteries. It's wonderful to know that we were able to provide you with the best experience you've had with a contractor for your home.Our team is committed to delivering both aesthetically pleasing and efficient solar solutions to help our clients offset their energy bills and reduce their carbon footprint. Your satisfaction is our top priority, and your feedback is invaluable to us as we strive to maintain our high standards of service.We're excited about the positive impact your new solar system will have on your home and the environment. Should you have any more questions or need further assistance, please don't hesitate to reach out.Thank you again for choosing Ambia for your solar energy needs. We look forward to serving you and others in our community who are considering solar solutions for their homes.

• Review fromFallon B

  Date: 01/25/2024

  1 star

  Fallon B

  Date: 01/25/2024

  Ambia has been a nightmare to work with. They were quick to install, however, it took them 3 months and way too many phone calls to get the panels turned on. I missed so much sun because of Ambias delays which would have helped offset my electric bill in the winter. Im now sitting in the winter paying for the panel loan on top of my normal electric bill because the sun isnt out enough to affect my bill. On top of that, Ambia drilled a 3 hole through my siding because they measured wrong and have yet to repair it. Its been over 5 months since installation. Nothing but excuses and headaches. I cannot explain enough how awful my experience with Ambia has been. I wish I had read BBB reviews before signing up with Ambia. I absolutely regret this decision.

  Ambia

  Date: 02/15/2024

  ******,We sincerely apologize for the issues you've encountered with your solar panel installation and the service from Ambia. Your feedback is valuable to us and indicates we have areas to grow. We sincerely regret any inconvenience you've experienced.The delay in activating your panels and the error during installation are both concerns we take very seriously. We recognize the impact this has had on you, not only financially but also in terms of the trust you placed in us.We are in the process of rectifying these issues and will continue to be in close contact with you to ensure a resolution is reached and that you are supported throughout. Our team is dedicated to resolving your concerns to your satisfaction and to demonstrating the level of service and professionalism you should expect from Ambia.Thank you for your patience and for communicating with us.

• Review fromPaul Scott M

  Date: 01/15/2024

  1 star

  Paul Scott M

  Date: 01/15/2024

  We had our solar installed last summer. We are still not able to use it. When we call company the supervisors are always in a meeting and the person that answers the phone always says they will call us back. Nothing. Their customer service is horrible and I would not recommend them to anyone.

  Ambia

  Date: 02/15/2024

  ****,We are deeply sorry to hear about your frustrating experience with our solar installation service and the subsequent challenges in reaching our customer service team. This is certainly not the level of service we at Ambia aim to provide, and we sincerely apologize for any inconvenience and disappointment this has caused you.Your feedback is extremely valuable to us, and we are committed to making this right. We will be reaching out to you directly to gather more information and ensure that your solar system is fully operational as soon as possible.Thank you for bringing this matter to our attention. We appreciate the opportunity to address and rectify your concerns.

• Review fromPatricia H

  Date: 01/09/2024

  2 stars

  Patricia H

  Date: 01/09/2024

  The installation of my solar panels went well that was back in August 2023 but Im waiting on Some fixes to be done Ambia has issues with communication techs dont show up when theyre Supposed and no one calls.

  Ambia

  Date: 01/29/2024

  Thank you for your candid feedback. At Ambia, we sincerely apologize for the communication issues and missed technician appointments you have experienced since your solar installation. Your satisfaction is our top priority. We are actively reviewing our processes to identify areas for improvement, with the goal of providing the excellent, responsive service you deserve. We appreciate you taking the time to share your experience, and will use it to improve how we serve customers moving forward.Please be advised that we have reached out to schedule a time with you to complete the remaining services. We kindly request that you respond at your earliest convenience so we can finalize any outstanding items. We look forward to hearing from you.

• Review fromCoren M

  Date: 01/05/2024

  2 stars

  Coren M

  Date: 01/05/2024

  Pros:-Installers are nice, knowledgeable and willing to work with you.-Install work was done well. Cons:-Not communicative with you.-Last minute changes on day of install I was not aware of.-Office lacks ability to communicate between departments.-Customer support does not have vital information available to them, I.E. contact info for department managers.-I had to be the one calling to make sure things got done. The experience I had with employees directly was good. However, there seems to be issues in the way the company is structured making communication difficult. If these issues are able to be resolved, I can say that they will do a great job. The end product was excellent, I just wish the process of getting there was smoother. The Solarado install team and their electricians did a quick and good job installing the panels.

  Ambia

  Date: 01/26/2024

  *****, we sincerely apologize for the communication issues and last-minute changes that complicated your solar process. Your experience highlights areas where we need to improve our internal coordination and customer communication. Please know that we are actively working to enhance collaboration between departments and streamline our operations. Your comments will help us refine our processes to deliver the best possible service to our customers. We appreciate you bringing these concerns to our attention, as it presents an opportunity for us to improve. However, we are pleased to hear you were satisfied with the professionalism and work quality of our installation team. Thank you for taking the time to provide feedback.

• Review from1ChiefBoats

  Date: 12/18/2023

  1 star
  The installation was complete 24 August 2023. I've since been ghosted in my calls and correspondence.I have been calling weekly and always assured of action taken on the approval and commissioning of the roof solar system... that ends up having been installed without proper approvals, permitting or inspection. No action has been taken. Phone calls have not been returned. Emails have gone without reply.I do not recommend doing business with this company. Their word means nothing.

• Review fromMichael W

  Date: 12/13/2023

  1 star

  Michael W

  Date: 12/13/2023

  It has been a full year since my panels were installed. This has been an insane experience. We have been ghosted by several different "customer service" people. The original installer (not Ambia) screwed up the install and promptly went out of business. After many failed attempts Ambia contracted a new installer....the Ambia folks were still **** When Everbright (finance people who as far as I can tell are not associated with Ambia. I have been on hold for about 30 min since I started writing this review and will stay on hold until a human actually answers my call. I am looking for a phone # that I can use if I need any assistance in the future. Just got an answer from Ambia (*****) who acknowledged the many problems that we had this year. My wife was diagnosed with pancreatic cancer about the time that we started with Ambia. My goal was to have electric generating before she dies....and thru some miracle we have done that with much difficulty. Ambia sadly jumped into the solar business because of the generous credit we received. They just don't have the experience that is needed to truly be a "good" solar provider.

  Ambia

  Date: 12/20/2023

  *******,We sincerely apologize for the challenges you encountered with your previous contracted installer. Your feedback has been conveyed to Everbright, our finance partner, to address and rectify the issues you faced during your experience with them. As part of our commitment to assisting you in completing your solar journey, we have thoroughly examined your account. Despite the visual appearance that one panel may not be operational, our records indicate that your entire system is indeed generating production.It's important to note that we do not currently have a contract with you as your installation partner, nor do we have a service contract for your solar system. However, recognizing the concerns you've raised, we would like to offer our assistance in resolving this matter. Our customer support team at ********************** will be reaching out to you shortly to discuss additional options and explore ways in which we can effectively address and resolve the issues you've encountered. We are committed to ensuring your satisfaction and appreciate your patience as we work towards a resolution.

• Review fromZach D

  Date: 12/12/2023

  5 stars

  Zach D

  Date: 12/12/2023

  Ambia has surpassed my expectations. I didnt know exactly how the process would work but they were super knowledgeable and helpful with the process.

  Ambia

  Date: 12/20/2023

  We extend our sincere gratitude for your thoughtful feedback. It is truly rewarding to learn that Ambia has exceeded your expectations. We appreciate your acknowledgment of our team's knowledge and helpfulness throughout the process.Your positive experience reinforces our commitment to delivering exceptional service. If you have any additional inquiries or require further assistance, please do not hesitate to contact us. We value your trust in and look forward to continuing to meet and exceed your expectations.

• Review fromJulie S

  Date: 12/12/2023

  1 star

  Julie S

  Date: 12/12/2023

  NEGATIVE STARS IF I COULD. But I have to chose 1. Do not hire this company, I repeat, DO NOT HIRE THIS COMPANY!!! They lie, cheat, and harass. AND, they don't complete the project!!!!! I was told I would be saving long before my first payment was due, NOT THE ********* Five months since install, almost 6, NO SAVING A **** *****. Now I have a payment due January that I cannot afford because I am NOT saving on electricity. WHAT A BS COMPANY, and I am being nice!!!!! I have PROOF of the tall tales and lies. They simply won't admit they **** and can't do their job!!!!

  Ambia

  Date: 12/20/2023

  We deeply regret that your experience with Ambia has been unsatisfactory, and we genuinely apologize for any frustration or inconvenience caused. Your feedback is crucial, and we take it seriously as we continuously strive to improve our services.We understand that the process has taken longer than anticipated. However, your account has been submitted for permission to operate with KUA and we are at the finish line for getting your system running and you saving on your electricity bill. Our customer support team has been in contact with you regarding your savings issues and we look forward to getting your system operational