Reviews

Review Details

• Review fromTrent M

  Date: 12/12/2023

  1 star

  Trent M

  Date: 12/12/2023

  A horrible experience. Stay away from ************************* and this company.

  Ambia

  Date: 12/20/2023

  We sincerely apologize for the less-than-ideal experience you had with our sales representative. Your feedback is invaluable, and we appreciate your openness in helping us identify areas for improvement. At Ambia, we strive to provide a positive and memorable interaction for each customer. It is disheartening to learn that we fell short of this commitment during your experience. To better understand your experience, we will be reaching out to you directly to discuss the details of your interaction.

• Review fromRobert B

  Date: 12/11/2023

  1 star

  Robert B

  Date: 12/11/2023

  I touched base today with the first guy, ***, who was out to my house end of last week to set up an in-home consult and told him I wasn't ready for a meeting. ****** proceeded to contact me tonight and was insistent on a home visit. I asked him to stop messaging me and he continued to harass and borderline threaten me. I am glad I didn't let this person in my home and around my family. I can't stress the aggression in his communication and warn others to stay away. He is a serious problem. I will never do business with this company.

  Ambia

  Date: 12/12/2023

  We are truly sorry to hear about the challenges you faced in
  your communication with our sales representative. It is disheartening to learn that their
  approach did not meet the standards of professionalism and respect that we aim
  to uphold. Your safety and peace of mind are our top priorities, and we deeply
  regret any unease this situation may have caused.
  
  Please rest assured that we are investigating the matter
  thoroughly and taking immediate steps to address the behavior exhibited. We are
  committed to learning from this incident and implementing additional measures
  to prevent such occurrences in the future.
  
  Your openness in sharing your concerns is appreciated, and we
  want to assure you that your feedback will contribute to our ongoing efforts to
  improve our services. If there are specific details you would like to share or
  if you have any further concerns, please feel free to reach out to our customer
  service department at ************.
  
  Sincerely,
  
  Ambia Solar

• Review fromDiana C

  Date: 12/08/2023

  1 star

  Diana C

  Date: 12/08/2023

  The workers who have done the install of solar panels and new electric box have been great! They were courteous, helpful, polite and I would gladly have them work again.HOWEVER, communication has been sorely lacking. The solar panels went ** in July. It is now Dec and the final hook up has not been completed. The electric box replacement was not done until Nov. Since the panel install in July, it has been VERY HARD to get anyone to talk to us. Email and occasional text but nothing else.Had I known it was going to take this long, I would have had serious reservations. Be sure you have a go to person if you are working with this company.

  Ambia

  Date: 12/19/2023

  Thank you for sharing your positive experience with our dedicated installation team at Ambia Solar. We sincerely apologize for the communication lapse regarding the completion of the final hook-up. This is not up to our standards, and we're actively addressing the issue. Our team will reach out to you directly to provide updates and ensure a smoother communication process moving forward.

• Review fromMargie W

  Date: 12/05/2023

  5 stars

  Margie W

  Date: 12/05/2023

  ************************* *********************** did my install of panels. They were friendly and respectful. I would be honored to have them work at my home again.

  Ambia

  Date: 12/20/2023

  Thank you for sharing your positive experience with us. We are delighted to hear that your Ambia installation crew delivered a service that met your expectations. It's heartening to know that their friendliness and respect left a positive impression. We appreciate your kind words and would be honored to assist you again in the future. If there's anything further we can do for you, please don't hesitate to reach out. We look forward to the opportunity to serve you again.

  Ambia

  Date: 12/20/2023

  Thank you for sharing your positive experience with us. We are delighted to hear that your Ambia installation crew delivered a service that met your expectations. It's heartening to know that their friendliness and respect left a positive impression. We appreciate your kind words and would be honored to assist you again in the future. If there's anything further we can do for you, please don't hesitate to reach out. We look forward to the opportunity to serve you again.

• Review fromBree H

  Date: 11/09/2023

  1 star

  Bree H

  Date: 11/09/2023

  This is a terrible company and should be avoided at all cost. My father paid for solar panels which were installed last year and they have yet to turn them on. He has now tried to contact the company several times with no response. We even tried to email the address they provided, but it no longer exists anymore. AVOID THIS COMPANY.

  Ambia

  Date: 11/15/2023

  We extend our sincere apologies for the challenges your father has faced with our services, and we appreciate your diligence in bringing this matter to our attention. Recognizing the importance of effective communication and the urgency surrounding the activation of the solar panels, we would like to clarify that your father's agreement is with ************** and Ambia Solar is actively assisting in the activation process.Our team is committed to collaborating with ************* to address and resolve the challenges promptly, ensuring your father can fully enjoy the benefits of his solar system. We understand the inconvenience caused and appreciate your patience as we work towards a ****************.

• Review fromJoshua S

  Date: 10/19/2023

  1 star

  Joshua S

  Date: 10/19/2023

  Ambia has the worst customer service of any company I have ever worked with. They were very quick to get me under contract and install, but then would not respond to emails or messages left. Ambia does not do the installs they subcontract, and on the day of my installation, they installed a different size of panel than the drawing that was submitted to my city and utility company, so the installation failed when inspected. They have not updated the drawing, which would take 5 minutes. The installation was completed in August and I have a system that is sitting doing nothing.

  Ambia

  Date: 11/15/2023

  We sincerely apologize for the difficulties you've faced in your experience with Ambia, and we genuinely appreciate your feedback. It's disheartening to hear about the lapses in communication and the issues with the installation process. We understand the importance of having your solar system operational and the frustration this delay has caused. Your concerns are our priority, and we are actively working to rectify the situation. If you have specific details or additional concerns you'd like to share directly, please don't hesitate to contact our customer support team at ************

• Review fromAndrew K

  Date: 10/11/2023

  1 star

  Andrew K

  Date: 10/11/2023

  This company is absolute garbage. Zero communication. My panels were installed on 6/19/23. FOUR MONTHS LATER THEY ARE STILL NOT ON. No one will return my emails. AVOID THIS COMPANY.

  Ambia

  Date: 11/15/2023

  We deeply regret the challenges you've encountered with the activation of your solar panels and understand the frustration this has caused. Your feedback is crucial, and we take this matter seriously.Our team is diligently working to identify the reasons for the delays and the breakdown in communication to address these issues promptly. We recognize the urgency in getting your solar panels operational and are committed to finding a ****************.We sincerely apologize for any inconvenience and appreciate your patience as we work to rectify the situation. If you have specific details or concerns you'd like to share, please contact our customer support team at ************.

• Review fromJohnathon W

  Date: 08/26/2023

  1 star

  Johnathon W

  Date: 08/26/2023

  I recently bought solar panels through this company and long story short don't go with this company. It has been a hassle trying to get this company to turn on the solar panels. I've had them installed for about two months now and have been told multiple things, I've had different project managers that don't respond to emails and when you do get in touch with them they tell you they will get it situated and call you back and never do. IM TELLING YOU DO NOT GO WITH THIS COMPANY. If it wasn't for me having to pay for the uninstall I would have then uninstall them.

  Ambia

  Date: 11/15/2023

  We sincerely apologize for the inconvenience you've experienced with the activation of your solar panels. Your feedback is crucial to us, and we take your concerns seriously. We understand the frustration caused by the challenges you've faced in reaching out to our project managers and the delay in getting your solar panels operational.Please be assured that we are actively investigating your case and are committed to resolving the issues promptly. We acknowledge the importance of effective communication and will address the concerns regarding responsiveness and consistency in project management.If you have any immediate questions or if there's anything specific you would like to discuss further, please feel free to reach out to our customer support team at ************