Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromJohn R

  Date: 01/30/2024

  1 star
  This company started charging me $39 monthly for some service I never signed up for. Bought a treadmill, did not buy a monthly subscription. One of their salespeople wrote me after I bought the treadmill if I wanted the service, I did not. Did not ask to opt in for their free month of recorded workouts, neither did I authorize any monthly charges on my credit card (which I used to buy the treadmill, so they had the card info). I dont see how this is any different than theft. I understand companies want to leverage their existing customers for recurring revenue, but it doesnt mean they can steal it.

• Review fromKatie B

  Date: 01/22/2024

  2 stars
  I love my bike, I bought it for the price over the peloton during the covid era. I am very unhappy about the IFit and how they stopped live classes. I am paying $15.99 a month for the same classes over and over. At this point, I should just buy the classes at a flat rate because there is no new content. I also dislike that I cant mirror my iPhone to the screen. It annoys me that I have to use a peloton app on my iPhone as my big screen goes unused. Why even own this equipment anymore? Its just more of a hassle than anything. Is there a new program in the works? If not, they should change their monthly to $2.99 or something ** $15.99 is not fair IMO.

• Review fromLiz Z

  Date: 01/11/2024

  1 star
  I am writing to express my extreme dissatisfaction with my recent shopping experience with NordicTrack. Unfortunately, the overall process has been marred by multiple instances of misinformation and a lack of proper customer service.Firstly, during my interaction with a sales agent, I was provided with misleading information. The sales agent falsely claimed that a specific offer was expiring that day, pressuring me to place an order hastily. This tactic is not only unethical but also contributes to a sense of urgency that does not align with transparent and honest business practices.Secondly, upon entering the NordicTrack website, a pop-up promotion promised a $50 discount for purchases over $999, contingent on subscribing to the newsletter. After subscribing, I received a promo code, but it offered a discount for purchases over $1,999. The item I purchased was priced at $1,699, creating a clear disconnect between the advertised promotion and the actual discount provided. This discrepancy is misleading and does not instill confidence in the integrity of NordicTrack's promotional offerings.Furthermore, when I raised this issue with the sales agent, there was a delayed response, and as of now, I am yet to receive any resolution. Subsequently, after placing the order, the sales agent informed me that the discount could be applied, but only if I canceled the existing order. Despite my immediate request to cancel the order, it was shipped out just 10 minutes later. This lack of coordination between customer service and warehouse operations is not only frustrating but also reflects a failure in internal communication and execution.My overall shopping experience with NordicTrack has been extremely disappointing, especially given the series of issues that occurred within a short span of time. As a customer, I expect transparency, honesty, and efficient customer service. Unfortunately, my experience has fallen short of these expectations.

• Review fromMarco P

  Date: 01/11/2024

  1 star
  I bought a Norditrack Bike on July 31, 2023, and it was delivered two weeks later. However, from the day of delivery, the bike's monitor started making a noise. Over time, the noise became more intense, and I had to unplug the bike after use because there was no on and off button. In October 2023, the pedals started making a ticking noise. In November, I filed claim ****** with IFit Portal, providing all the necessary information. They followed up and asked for my information again via email, which I had already provided. I replied to two more emails with questions, but then they stopped responding. I called their support line, and ***************** took my call. I spent 1.5 hours with her, but she was unable to solve the issue and said someone else would contact me. However, no one did. In December 2023, I called again and spoke to *********************************. He opened another claim ********, ordered the parts, and said a technician would contact me. However, on 1/9/24, he called and said that the parts he ordered were incorrect and asked me to call him back. I called on 1/10/24 and spoke to *****, who said I needed to send them a video to hear the noise. I asked to speak to his supervisor, but he said there were no supervisors available and that one of them would contact me. However, no one has called me yet. It is very frustrating. I feel they are just giving me the runaround.

• Review fromJenn E

  Date: 01/05/2024

  1 star
  Our elliptical could have resulted in a hospital bill. This is the second elliptical in a year thats frame has cracked and norditrack is holding no responsibility whatsoever.

• Review fromNur C

  Date: 01/04/2024

  1 star
  I have NordicTrack **** treadmill that I bought from them about 7-8 year ago with a 7 year service agreement and this machine just sat there for most of the time. When I recently wanted to use it, I was prompted to update the firmware and when I did that, it completely rendered my treadmill useless. When I reached out to customer service, I was told the that they no longer provided troubleshooting services. When I told them that I already paid for the the machine and they should provide me the original software that came with it so I can reset to factory settings, they denied my request saying that they stopped providing support for my product. Now I am left with almost brand new treadmill that does not even work in manual mode because Nordic or ifit.com will not provide the original setup files, which they should have included when they sold the machine. Providing firmware documents for a product that they sold should be the least they should do. It seems like they will only help you when you first purchase the product and once the warranty is over, they will not even recognize you. Now I have a brand new treadmill that is garbage! What a waste!

• Review fromJeymis A

  Date: 01/02/2024

  1 star
  For the 1st time since 2021 when I bought the bike, I needed customer service. I was getting an error message, ***, the representative that picked up my call did not offer me any troubleshooting instructions but offered to send a tech for $159, only to look at the machine not fix. If I needed a console or resistance replacement, it would be $109-120 depending on the piece needed but the tech wouldnt have it, they would mail me the part in **** business days for me to install myself for free OR I could have another tech come out for $115. I requested a supervisor, he refused because the information would be the same. As I am arguing, telling him I wanted to speak to someone above him, I was troubleshooting the bike myself with the online manual I found. I fixed the bike myself surprise surprise. He still refused a supervisor. Horrible customer service, horrible representative. The refusal to escalate the phone call makes me regret having even purchased a bike from this company. When I need an upgrade, I will not be choosing Proform. Representative name is ******, employee ID ******

• Review fromTodd G

  Date: 12/23/2023

  1 star
  Do not sign up with iFIT membership services, they will never stop taking your money, it’s been a year since we canceled and monthly they keep taking money from my bank account.

• Review fromElizabeth O

  Date: 12/22/2023

  1 star
  Just to repeat what other customers have said: They have zero customer service; they renew your membership without permission; and now, they have removed all of the workout information from their website, so it is impossible to schedule workouts or view workout history on the computer. The star is for *********************** *****, who is wonderful, and is impossible to follow any other way, unfortunately.

• Review fromDanielle W

  Date: 12/21/2023

  1 star
  I wish there was an option for zero stars because that is most appropriate. I deeply regret not looking at the previous reviews before purchasing my NordicTrack yet here we are. Immediately after purchasing my elliptical, I received an email to set up my iFit free trial. I did as such and saw that I was slated for a $39/month family plan. I immediately cancelled that because I had read somewhere that there was an individual plan for $15/month. Not only is this not advertised ANYWHERE on their website, I could not find any information but instead had to rely on Reddit to guide me. I signed up for the individual plan that should have been billed after the free trial, instead it billed the first month while I had a free trial. I contacted customer service within two weeks after realizing the charge went through and after multiple emails, I received the we have a 14-day refund policy thus my free trial is basically not free. Ive received zero meaningful correspondence from the obviously foreign customer service (not blaming the representatives but terrible company practices) and have decided that I will just be returning my NordicTrack rather than deal with this scandalous company for the next undetermined number of years. This is only the first month - I can only imagine the headache that would await. Buyers beware.