Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromDon S

  Date: 11/30/2023

  1 star
  iFit is deceptive and fraudulent. Won't renew my membership as individual - only family. **************** is non-existent. Can't warn people away from this company enough.

• Review fromRyan S

  Date: 11/29/2023

  1 star
  I just purchased a NordicTrack Commercial ****, which was supposed to be delivered today between **** and **** (16-hour window). The delivery never showed up, leaving my wife and I distraught and aggravated. I called customer service to speak about the matter and did not get any straight answers except cut-and-pasted responses from their policy or shelving the responsibility to their third party contractor. Even though the company completely missed their time window, they wanted us to wait until we received the product before launching any complaint. They continuously stated that the company did not miss their window as it could be delivered later today, and they might have been running behind. This is unacceptable as I was given a 16-hour time window and was expected to be there for the delivery. The customer service agency said there was no supervisor present, even though they just said they would speak to one to find out more about the issue. I then asked for the corporate number and was told they could give me a front desk number, which would lead me back to them. This company is a joke and takes no responsibility for the subcontractors under them. They third partied with my delivery and kept blaming the other company without taking any responsibility for themselves. That contract was a sub to them as the primary contractor, leaving them just as much at fault. The most the company was willing to give us was 4 months of an iFit membership which I had no other option but to take as they had a policy to quote for everything. They stated their fine print is that even with a delivery date and time, they can still expect delivery ***** days past that. Absolutely disgusting business practices and abysmal customer service. I also cannot ask for a refund for the product without paying another $400, even though I still don't have the product! This company should be ashamed of itself, and I do not recommend anyone purchase a product from them.

• Review fromNancy B

  Date: 11/23/2023

  1 star
  The treadmill I recently bought is making a loud knocking sound. Sounds like its coming from under the belt. The ifit software isnt registering with my machine. I called customer support and couldnt get through to them. I tried twice and waited for 55 minutes with no response. Very frustrating.

• Review fromTimothy K

  Date: 11/22/2023

  1 star
  I have a NordicTrack Commerical **** treadmill that worked like a champ up until the latest software version. The treadmill loads, will allow me to use iFIt but not manual mode. When I try manual mode I get an error ***** and the treadmill doesn't work.I worked with the iFit service department through email for several days and made no progress after which I decided to call. I worked with a Customer Support Rep. for about a half an hour trying everything that was suggested previously via email. At the end of the call I was told they don't have software to support my console.I'm in IT and have been for 25 years, I understand technology and software. What iFit did was release software that was autoupdated on my treadmill that had a bug which caused the treadmill to stop working. Now they want me to buy a new console, cheapest on **** is $450, which will support the latest software. Why wouldn't they support rolling back the software to the last known good version, that's what good technology companies do. My loyalty for iFit and NordicTrack was been completely ruined by this poor level of customer service. I feel sorry for anyone who purchases any of their products if this is what they consider customer service.Terrible job and a product with a ton of potential.

• Review fromAntonya M

  Date: 11/22/2023

  1 star
  $2000 treadmill barely used in 7 years and due to old software the equipment is junk and they said I have to buy a new one. The machine doesnt even have 75 miles on it due to being sick for majority of years owning. Most people get to sell their old treadmills, I have to send mine to a landfill because you cant do anything with it. This should not be ok for a whole machine to be junk due to software. You call and talk to the company and they dont offer and they dont care they just want to sell you a new machine. Who would buy from them again if they can do this so easily?

• Review fromSequoya R

  Date: 11/20/2023

  1 star
  About a year and a half ago I purchased an eliptical trainer through the home shopping network. When it arrived to my house it was already damaged to the point where I couldnt use the machine. Where Ifit comes in at is they have been charging me sense I purchased the machine for their service even though I was never able to use the machine. I had the machine sent back by 11/3/2022 and was unaware that I was being charged for the service because I believed it came with the machine I purchased. So I have been getting $42.27 taken from my account for over a year and when I noticed it in this months statement I immediately called them to get a refund of which they could only refund me for this months. So basically I have been giving them close to $600+ for a program on the machine I didnt even have to be able to use the ifit on. That to me is terrible customer service and I deserve to be reimburshed in some kind of way to make up for what they "claim" I cannot recieve. I am a very unsatisfied customer that feels like I have just given them $600+ in free money.

• Review fromJames D

  Date: 11/20/2023

  1 star
  Deceptive subscription practices. Beware of a "free" membership.Bought NordicTrack Adj ********* Oct 2020, came with a "Free" annual IFIT subscription. In email receipt, there was no mention that the IFIT subscription would continue after the free year, as a "recurring" monthly charged item on my CC. So I forgot about it. Never received an email from NordicTrack or IFIT after the initial year or since that time stating that the IFIT subscription had been renewed.Unfortunately I may have not checked my CC statement closely enough, but with the advent of only online statements ( after opting out of paper) and the timing of the charge ( 1st of each month). By the time I would check my CC statement each month, the IFIT.COM charge had been relegated to last months statement, not the current statement. I did call to ask for a refund, but was told that my "subscription" did not qualify for any refund. But the subscription has been canceled, so at least I will not be charged from Dec onward.

• Review fromTammy B

  Date: 11/18/2023

  1 star
  I always use virtual card numbers from my cc company. This prevents recharging by the company. Well IFIT tried running my cc# for unapproved charges and were unable. This caused them to not process my order. Confirms their con with charging ccs they dont have approval for.

• Review fromAllen L

  Date: 11/17/2023

  1 star
  I have c990 6 years old with very minimal usage . Machine is essentually brand new . Will not load to operate . Was told machine is outdated and not supported anymore . I guess Nordik Track does not want repeat customers . Service told me if i replace the console for above $300 it will do same thing . *************** who cares less about people and more about profits . Do not buy from them no help in any way . Giving 1 star becUse I had to.

• Review fromPatrick L

  Date: 11/07/2023

  1 star
  My complaint is for Freemotion a division of IFIT Health and Fitness. I called to have a treadmill repaired and was told that they have no technicians in my area and that I should find myself a technician on Google to do the repair. I cannot believe that a company would sell product that they have no way of repairing and then tell the customer to find someone to do it on the internet.