Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  230 S Main St Highlands, TX 77562-3812

Review Details

• Review fromCindy F

  Date: 01/05/2023

  1 star
  Bought a Nordictrac bike and after limited use it stopped working. Parts are under warranty but have to call, pay to get looked at, then call to get part, then call to confirm shipped, then called and called and called waiting on hold for 1-2 hours plus and kept getting disconnected. Cant get part installed. .going to independent service person to fix. Will NEVER BUT from them again. Like the bike but money pit since it broke after limited use and so far has cost me $160 to fix and another $159 to get part installed. Should have bought the Peloton.

• Review fromKim P

  Date: 01/03/2023

  1 star
  I purchased an Ifit treadmill 1yr ago.It has broken down at least 6 times because of faulty parts. I have maybe used it 2 months total. I am still waiting on parts that have been on order for 5 weeks now. I try calling about this last part numerous times and left on hold for over 1 hour every time I call then get disconnected. So frustrating.

• Review fromRebecca C

  Date: 01/01/2023

  1 star
  Horrible service. Continues to charge with no help and refers to non working lines at parent company nordictrack. Amazed BBB supports them!

• Review fromLisa G

  Date: 12/29/2022

  1 star
  I have purchased the extended warranty for my treadmill and I have been calling to have my machine service for almost two months. Everytime I call its a minimum of two hours on hold. Whenever I finally get through, they keep saying the same thing. The parts are never ordered because of a confusion. After several calls for this confusion the parts still have not been ordered. If you call to buy a new machine, they answer right away but the sales people are so rude. I just want my treadmill to be working properly to help me keep my blood pressure down. I need it for my health.

• Review fromKatie S.

  Date: 12/28/2022

  1 star
  Just over 2 years old, running with iFIT programs or low level manual settings, ***** inch spider crack in center of deck. Reported to customer service and told that since it is not under extended warranty I have to pay out of pocket. That it was from repetitive running in the same spot and they are working on fixing the issue for future decks. Even with it being a know issue and obviously dangerous they offered no other solutions. Out of pocket with parts and labor would be 500$, 150$ of that labor. We are 170 and 230 pounds, under the 300lb weight limit it is a commercial running treadmill ****. Very dissatisfied and will never buy nordic track again. This is after replacing the motor and control deck several months ago which was under warranty for parts but not labor. Dont waste your money, really. I never write customer reviews but this is a bad situation and dont want others to have the same safety risk. No accountability from the company. They said it was not the same as Peloton when those machines were injuring children. It sounds like they have to have an actual hospital bill or death to prove the problem is unsafe.

• Review fromJames C

  Date: 12/28/2022

  1 star
  I purchased a Nordictrack Treadmill with a 24 month extended warranty. It is still under the manufacturers initial warranty. I was on the phone with customer service 1 hr and 20 minutes and they told me that I would need to pay $159 to get a technician. When I insisted that they honor the warranty, they hung up on me and have evidently done something to effectively block my calls. When I call back, it asks me a series of questions then it starts all over asking the same questions again so that Im unable to request a callback. I went through that cycle 5 times before giving up. I have spent over two hours on this today and have accomplished nothing except to find out that Nordictrack doesnt intend to honor their warranties. I have a non-functioning treadmill for which I paid a lot of money and it is only taking up space in my living room.

• Review fromPat C.

  Date: 12/19/2022

  5 stars
  I have three pieces of high end nordictrack machines and love them. Only one issue has come up and I was satisfied with customer service. They sent a local tech and it was quickly fixed. Not one moment of issues or downtime in the past year.

• Review fromMari E.

  Date: 12/15/2022

  1 star
  Terrible product and customer service!!!I have purchased a treadmill and bike with which I had only problems. They keep breaking down and customer service representatives are not knowledgeable and keep sending wrong parts, or if the parts are correct they dont last for long. Very disappointing. I would like to return and forget the company existed

• Review fromAnkur M

  Date: 12/15/2022

  1 star
  PLEASE AVOID NORDICTRACK AT ALL COSTS.I purchased a brand new Nordictrack **** treadmill and paid $300 (not including a generous tip I gave them) for white glove delivery.The contractors who delivered it, *****, were incredibly unprofessional and when they tried to turn the treadmill on it clearly wasn't functioning properly as the belt kept skipping back and forth causing a legitimate safety issue. They told me the treadmill needs to be broken in and would work within 2-3 days. Lo and behold, it did not.I then spent an hour troubleshooting the brand new treadmill, which supposedly went under stringent quality assurance testing, only to be told that warehouse workers often do things like:- "forget" to lubricate the treadmill belt - "possibly damage" the item when loading the trucks - or not align belt properly I had to do things like remove the motor hood, re-adjust the belt several times, check the wiring, etc.Then I got told the item I may possibly need is indefinitely backordered and when I do get it I have to wait 1-2 MONTHS for a tech to install it.When I tried calling back about this issue I got put on hold for an hour only to be hung up on. Next call I was on hold for 3 hours and 7 minutes only to continue to not have the issue resolved when I did get a hold of a ********* most insulting part of the call was I was told if I DO return the item I have to eat a roughly $1000 loss between my $300 delivery fee, a $250 restocking fee, and of course the 10% restocking fee which the salesman, who was magically immediately responsive and available, neglected to mention.Then when I contact them by email I am full on ignored or get vague responses that are completely unhelpful. Right now I have a lemon of a treadmill that I paid over $3500 for.I can't begin to express my regret about ordering from this brand, and will never do it again. AVOID NORDICTRACK AND ICON FITNESS AT ALL COSTS.

• Review fromJim P

  Date: 12/14/2022

  1 star
  This is the worst company I have ever done business with. They delivered me a broken Treadmill that I paid $2500 dollars for. The machine was dead on arrival and the tech assured my wife that they would send a part for repair. After a few weeks went by I called and asked for a status. I was told that they would need to charge me $500 dollars to pick the unit up for return. After 2 hours of being transferred around and put on hold I succumbed. It took months for them to pick up the faulty unit, that never even turned on once. Finally they picked up the unit and then said they have no record of receiving it back in their warehouse. Don't do business with this company. They have the worst customer service I have ever experienced. You can see by the reviews here that others have gone through the exact same thing. I wish I had read reviews. Buyer beware!!!!