Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromRob Z.

  Date: 12/13/2022

  1 star
  We invest a large amount of money on a Nordictrack ****, IFit membership, delivery and setup two weeks ago. Immediately, the treadmill wasn't working, and we contacted NordicTrack thru the website chat feature. Someone named "****" said to reset the computer with a pin reset, sent me a ******* video, and ended the chat. This "Fix" did not work after several attempts, and I went on chat again, and again I got ****, and I said you tried helping me by sending the video, but that hasn't worked. I asked a few more questions and he ended the chat. Very frustrating. My Fiance then did a chat the following day, saying we wanted to return the machine and get a full refund, but they have a policy where you are basically paying $1000 to return it. She asked for an exception and the person said that could be done and we would get an email explaining it, and a phone call within ***** hours. We received the email but no call. We went back to chat, then finally she spent 2 hours on the phone last night, and me over an hour today. They will not make an exception and return a brand new machine without me losing the $299 setup fee, a $250 return fee, and a $10% restocking fee($260) for a machine that didn't work from day 1. What, you can't make an exception? Shame on me for not reading reviews about this company and their horrible customer service. Not just the policy but the fact we 've spent HOURS on this and have gotten nowhere. No thanks NordicTrack, I don't want to take more time away from work to have you setup some service call on a new machine I've spent a fortune on. I want my money back and an apology for this nightmare experience. Why not stand behind your product and support, make an exception, and move on? Does my $1000 make that much of a difference to you and your $7 Billion dollar company? It certainly makes a difference to me!

• Review fromShelynn S.

  Date: 12/13/2022

  1 star
  DO NOT BUY. I purchased a NordicTrack elliptical. It has been broken more than it has worked. They have horrible customer service at **********************. You are on hold for a minimum of an hour every time you call. The service parts have to be ordered and delivered before anyone looks at your machine. Then you have to wait additional length of time to get your machine fixed. Ive had the machine two years and its only been functional for four months. The company will not return or replace the machine. The only thing they will do is extend your service warranty and extend your iFIT membership free year. I can not stress how much I hate this company. Do yourself a favor and use another company. Once they complete this final repair, I will be selling my machine. I paid ******** plus a ****** service plan. Ill be lucky to get half of my money back.

• Review fromMary O

  Date: 12/06/2022

  2 stars
  You have to pay an ongoing fee of $39 per month to use all the features of the treadmill.NordicTrack failed to tell the **************** that I had paid $99 to remove my old Treadmill, resulting in my having to take a second day off of work to complete the delivery.The delivery company, *****, left before the "update" was completed, resulting in my waiting on hold 1.5 hours and being transferred 3 times by NordicTrack. The belt was not aligned when delivered. Rather than send out a repair person to aligned my Treadmill which is still under warranty, NordicTrack sent me a "link" so I can fix it myself. In the event that that doesn't work, they'll "troubleshoot" the problem. Every time you call NordicTrack you wait on hold at least a half hour. I was transferred 3 times and waited a total of 1.5 hours.

• Review fromJeremy W

  Date: 12/06/2022

  1 star
  When the bike works, it is a 4 star experience. However, the hardware and software issues have been so extensive after a year that we are researching legal recourse under lemon laws.Customer service is so bad it is laughable. The company clearly sets up its employees for failure by preventing them from being able to offer true fixes to legitimate problems. Customers are expected to do home repairs on hardware, and the company does not even have relevant manuals or videos for many of the most common repairs ( i.e. **** switch, something we have had to replace 2x) Our bike shipped with a broken piece, our tablet has crashed multiple times, and the **** switch has broken multiple times. I have waited on the phone for over an hour more than once just to try to speak to a person, only to finally get through to someone who does not speak english and does not know how to help me. The third party service tech who they sent to fix the bike after it shipped broken basically told me in so many words "sell this bike and buy a peloton" Also told me "this company doesn't respect its customers unless they sue".I wish I had followed his advice on the first point. The second came in handy when the tablet crashed over and over again - it wasn't until threatening a lawsuit that we were suddenly talking with people instead of chatbots.Again - the product would be OK if the customer service was AT ALL adequate. However this is worse than mid ****s ******** It's so bad it's borderline malicious. If you are going to ship faulty products at a high end price point, for the love of god spend some of that money on customer service.

• Review fromJulie J

  Date: 12/06/2022

  1 star
  Do NOT buy from this company. I bought the Commercial Recumbent Bike R35. My bike was to get delivered today, and I went to Dicks to get a mat, as shockingly, it wasnt included. The cost buying direct from Nordic Track was $1273.99. It was listed at Dicks for $799.99. They do not price match. I said to cancel my order -why would I pay almost $500 more for the same product? They charged me a restocking fee on top of shipping for a total of $400!! The customer service representative was rude. When I asked to speak to her manager, I got someone who was on the management team who wasnt much better. If I could give 0 stars, I would. Please do not ever buy from this company. I still canceled and took the $400 loss. Ill be getting a Peloton instead.

• Review fromSh A

  Date: 12/05/2022

  1 star
  I purchased an iFit bike November 2021. Ive had nothing but problems with this bike. I prepaid for a year of ifit service and only used 48 days since the bike has been inoperable most of the year. Ive paid hundreds of dollars (warranty not covering) and waited hours upon hours to speak to someone. Usually spoke to someone who barely spoke English and bordered on rude. The only thing they were consistent in doing is taking my credit card for more money. Im disgusted that a company this large would care so little about the quality of their products and providing good customer service. ******************** May have taken me for several thousand dollars for the lemon they sold me but I will do everything I can to warn others about the bad products and bad customer service. It will eventually catch up with you iFit. I look forward to seeing you go out of business.

• Review fromRandi C

  Date: 12/05/2022

  1 star
  If I could scream out loud about the frustration I have experienced regarding **************** and my ********************** treadmill I would ! They have zero CS and they constantly disconnect whether you are on the phone or chatting with an agent online. I have tried to order a part for a while and it isn't even processing! I paid over $3,000 for a machine I can't use!! DO NOT purchase anything from this company. I would like help resolving this issue so I can use my machine again!

• Review fromChris E

  Date: 12/05/2022

  1 star
  Terrible customer service and I regret buying our ********************** Commercial ****. After 3 yrs the console crashed and was stuck in a boot loop. I was quoted $613 for a replacement and when I asked for a discount I was told they could *********%. Considering this is a software bug and if we could reload the ** on the console itd be fixed, I think this is terrible. They wouldnt even offer me free shipping. I had the choice of paying $670 or having a 300lb clothes rack. Its clear NordicTrack doesnt care about loyalty or customer satisfaction as I was told it is what it is. We will not be buying another product again.

• Review fromJohn H

  Date: 12/05/2022

  1 star
  My Nordictrack treadmill had a defective belt. Replacement sent but not delivered to correct address. Ordered a second replacement under warranty. Delayed shipment. Tried to contact ifit by phone and chat to no avail. Worse customer service Ive ever encountered. Would give zero stars if possible.

• Review fromSheila R.

  Date: 12/03/2022

  1 star
  I regret doing business with this company! I bought an elliptical from them two years ago. The track has begun cracking/cracked., Making me unable to use. I've reached out to them several times for a replacement, but they won't help me. They're only allowing me to go through their email/ live chat, where I am still on hold. It's been three days now. All I want is to use the product that they sold me! I've pleaded for help over and over again, and still No customer satisfaction. Why won't they honor their product, and help me out? I need a replacement track! I can't use this elliptical without it! Please help!!!