Complaints

This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
• 

  Fox Pest Control - Portland

  35 Bradley Dr Stop 2 Westbrook, ME 04092

  
• 

  Fox Pest Control Syracuse

  5858 East Molloy Rd. Ste. 170 Syracuse, NY 13211

  
• 

  Fox Pest Control Buffalo

  430 Lawrence Bell Dr Ste 8 Williamsville, NY 14221

  
• 

  Fox Pest Control - Manchester

  649 East Industrial Park Dr Manchester, NH 03109

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of Fox since May 2020. The technicians have always been very nice. The customer service has gotten worse as the years have gone on. They are impossible to get a hold of now. I received an automated reminder call in August for an upcoming appt, I then sent them an email stating I would like to pause service for that month (which *** has told me I could do multiple times). Received no response. Sent another email asking them to confirm it was cancelled - no response. Called the company 4 different times, waited on hold for 15 mins, requested a call back 4 times and never heard from them. They then sent a tech to my home for the appt that I cancelled! Thankfully I was there and told him not to do anything, I was pausing service for the month. 10 days later, I get an automated reminder call from *** saying someone will be to my house in 2 days for service. Am I in the twilight zone?! I sent them a 4th email stating I've declined service for this month multiple times, I'm out of town and if someone shows up I'm not paying for the service. I then called Fox and finally got through and reiterated that I'm pausing service for the month. The woman says "well why?" I said "I just can't afford it this month" she says "well you can't do that". Really?? I've been told by multiple reps that pausing is always an option but your home just won't be covered during that month. So I said "ok then just cancel my service". They then send me a bill for $150 cancellation fee. My signed contract expired in 2021. How are you going to charge me a cancellation fee when you don't even have a valid signed contract?? I've delt with you increasing your prices repeatedly without ever notifying your customers, it's just a nice surprise when you get the bill (after service has been completed) but this absolutely ridiculous. I don't know what happened to this company.

  

  Business Response

  Date: 09/28/2023

  Thank you for informing us of this complaint. We would like to apologize to ****************** for her recent frustrating experience. In August of this year, our office was short staffed and was not able to respond to all customer communication in a timely fashion. Regrettably, this caused a snowball effect that led ****************** to cancel her service. While we no longer permit customers to skip treatments on a regular basis, we recognize that if we had better communicated with ******************, we likely could have made arrangements to better meet her needs. As a result, I have cleared the cancellation fee that was on her account. ********************** account is closed as requested, but if she later wishes to resume service, we would love to work with her again and pledge to provide her with a higher level of customer service.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/2023 a Fox representative solicited me at my home for pest services. The young man seemed reputable and I agreed to service. He indicated I could pay quarterly for a year and after that if I wanted to cancel not a problem. He quickly set up service on his ipad and had me initial and sign and was on his way within minutes. Shame on me for trusting what he said vs reading in detail on the ipad. I used the service for over a year and requested to cancel on 9/12/2023. *** followed up with a text-today 9/21/23 and now tell me I owe $150 termination fee. My contract is out of the year, but they now indicate I owe since I did not give them a 30 day notice. I believe this approach to business is very deceitful. I am requesting the $150 to be waived as I was not advised of this fee upfront.

  

  Business Response

  Date: 09/29/2023

  Thank you for informing us of this customer's complaint. We apologize for the frustration **************** experienced when cancelling his service. We typically require 30 days notice as described in our service agreements, during which time, the customer's warranty is still active and they can request additional treatments as needed. If a customer requests to cancel immediately, an early termination fee may be charged. However, because **************** was not aware of this policy, I have closed his account without the waiting period or cancellation fee. I have also refunded his September payment since he did not receive a treatment this month. No further treatments or charges will occur, but if **************** later wishes to resume service, we would be happy to work with him again.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:09/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an appointment for pest control over the phone, and reviewed all of the costs associated with the service with the salesperson. I informed this person that I was out of town, and did not have any access to sign documents/contract, and that I was consenting for them to set up the service as discussed. All I needed was a short term solution, and would need the ability to discontinue the service once the issue was taken care of. When I went to cancel the service, I was told there is a $250 "early termination fee" that would need to be paid. I informed them that this was never discussed when the service was set up, but their employees (I spoke with multiple) kept insisting that I signed a contract that agreed to this. This is not true, I did not sign any contract when setting up the appointment, their initial salesperson on the phone was merely given consent to set up the service as discussed. No "early termination fee" was ever discussed. If there was an early termination fee, I would never have agreed to the service, since I only needed a short term solution.The technician who performed the service at the property (it is a rental) had someone on site sign for verification of work AFTER THE WORK WAS PERFORMED. Apparently within this document there was some fine print on page 4 that states as much. This signature (by SOMEONE ELSE) was for verification of work, not for financial terms; those had already been agreed upon. They are attempting to defraud me of this money by changing the terms after the fact. I also did not authorize them putting this charge through, but they did anyway. In addition to the $250 fee, they charged me for an additional month ($102.23) after I had informed them that I was cancelling the service. I work in a customer service industry and can't fathom treating a customer so dishonestly; it's appalling. I want my money back immediately.

  

  Business Response

  Date: 10/03/2023

  Thank you for informing us of this complaint. We apologize for the miscommunication regarding ****'s service. Because of these misunderstandings and the invalid signature on the Service Agreement, we have reversed the early termination fee and the September monthly payment. The account is now fully closed and no further treatments or billing will occur. If **** later wishes to resume service, we would be happy to work with him again and will ensure all service details are fully reviewed with him.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 10/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you sincerely for resolving this.  It is a part of life that misunderstandings happen, and when businesses step up and do the right thing, it is very refreshing.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by Fox Pest Control when I was getting home from a long day at work( I have an outside job). They held me up outside with their sales pitch when all I really wanted to do was get inside, pressing me until I ended up signing up with them for pest control. I was told by the salesperson that I could cancel the service at any time. However, when I had my wife call today to cancel the service after having only the first service visit back in July, she was informed that we were on a one year contract. She was additionally told that there would be a $250 cancellation fee for early termination of the said contract. In addition to that, my wife felt patronized by the person answering the phone when she tried to cancel because the lady tried to explain away why we were seeing pest we had never previously seen prior to their company's services. I feel like I was misled, and that the information regarding a cancellation fee was intentionally neglected to be communicated before I agreed to their company coming to spray. Fox Pest Control should just close my account as we have requested and not charge me a cancellation fee because their salesperson was negligent in properly explaining what I was agreeing to.

  

  Business Response

  Date: 09/29/2023

  Thank you for informing us of this customer's complaint. We apologize for the misunderstanding about his service contract. Our Branch Manager, *******, reached out to ******************** to address his concerns. As a result of their conversation, we are closing the Franklins' account and waiving the early termination fee as requested. If they later wish to resume service, we would be happy to work with them again and will be sure to thoroughly review all service details.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* & ***********************************

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 4 unit that was infested with bed bugs. Had Fox come out and long story short was quoted $3500. I asked ******* "Is this in line with other companies because I honestly do not have time to get a lot of other quotes just be honest with me". She said yes. I find out later that she's brand new and they are trained to quote high and work down. My fault for trusting. After the service was done I called a couple other companies once I had time and ******* quoted me $2000 and GAM exterminating was $1400. I don't usually go with the lowest so take the $2000 and there's a $1500 delta? Crazy.I spoke with a manager **** for about 30 minutes about the situation and he said he get back to me. It's been 2 weeks and now I'm ghosted.It's too bad because I own other properties and my other family members have now canceled their service as well. Just be a trusting company and it won't effect the long run.

  

  Business Response

  Date: 09/29/2023

  Thank you for informing us of this customer's complaint. We regret that he feels dissatisfied with his service experience. We are committed to providing exceptional service at competitive prices, and we quoted ************ what we believed to be an appropriate price for the service. Treatments were provided as promised and the customer's pest issue has been resolved. However, when ************ previously contacted our office on 9/15 to express his dissatisfaction with the pricing, we provided a $200 credit to address his concern. After receiving his complaint from the Better Business Bureau, we provided an additional credit of $488.25 to clear the remaining balance on the account. We feel this is a fair resolution, and we hope ************ will find it satisfactory. The account is closed and no further treatments will take place.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:09/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of this year, I contacted Fox Pest Control to inquire about a yard treatment service for my parent's home. The imminent issue was yard fleas so asked to have only the yard sprayed for pests. The two options I was offered was to treat the inside and outside of the home, or to solely treat the yard and I opted for the latter. After the first treatment, my mother complained there were still bugs on her porch and in the grass. Before the 2nd service, I called Fox to ask them why she still had bugs in the yard and it was explained to me that her home was only being serviced for "blood-sucking" insects and if we had other insects, that would include a secondary type of insecticide which is more costly. I was told I would get a call back which never occurred. I called again and left another message to inquire on what could be done and no one called me. So I called a third time on 9/19/23 and spoke to several people with an end result that I would be charged $250 for early contract cancellation. I refuted this because the original sales person was not transparent regarding service options and pricing. I also questioned the validity of the contract as I never signed anything because they had my email incorrect so they did not send me the contract. At that time, they corrected my email and sent me the contract with a signature that is not mine, as I proved to them with my Texas Driver's License. It also is not that of my parents so I don't know who they got to sign that contract. I encouraged them to listen to my original call, as they claim it's a recorded line, to hear that I was not given all service options and to hear the lack of transparency, but I did not get a straight answer. What was supposed to be a kind deed to help my 80 year-old parents, has turned into a mess that has caused me a great deal of stress and frustration. Fox states they have many new employees and apologized for the inconvenience but I should not have to pay for their lack of knowledge or expertise. I am requesting the contract be cancelled and my good credit not be affected by their bad business dealings.

  

  Business Response

  Date: 09/27/2023

  Thank you for informing us of this complaint. We apologize for Ms. *******' frustrating experience. After reviewing her account, it appears that we failed to set clear expectations about what pests were covered under her chosen plan. I also examined the signature on the Service Agreement. It does not resemble Ms. *******' name, and it was signed the day of the initial service. It is likely that the technician who performed the initial treatment noticed the agreement had not been signed yet and asked one of Ms. *******' parents sign on his ipad, not realizing that Ms. ******* was managing the account. Because of these issues, we have waived the Early Termination Fee as requested. The account is closed and no further treatments or billing will occur. If Ms. ******* or her parents later wish to resume treatments, we would be happy to work with them again and will ensure all service details are thoroughly reviewed and understood.

  Sincerely,

  Michelle B*****

  Customer Relations Manager

  Customer Answer

  Date: 09/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I’d like to add that I’m impressed with Ms. B***** professional tone and response to the situation. It would have been nice if the supervisor I originally spoke with had this favorable reaction. For the record, the signature on the document is not either of my parent’s. Again, thank you Ms. B***** for making this right. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sent me a billing statement in the amount of $800 (invoice *******) which I paid over the year last year and earlier through monthly installment payments, They have two offices, one in Acton and one in ******, I stopped the service with Acton and kept service provided by the ****** office, while the two offices both charged me last year when I found the double charges, I called the two offices to stop services with them and they still persuaded me to leave their service utilities in my lawn and I only need to pay $35 for pest prevention. This is not true, today (9/7/2023), they sent me a bill saying I need to pay an additional $800. Over the years, they have used all kinds of reasons to charge me. This company is a spam, even though I stopped services with them, they still try to find excuses to rip people off. I simply want to stop any relationship with the company, big headache.

  

  Business Response

  Date: 09/25/2023

  Thank you for informing us of this complaint. Our office has spoken with the customer to clear up the confusion with his billing and resolve his concerns. We cleared the $800 balance on the account, and the customer made his final $35 monthly payment. We have now closed the account as the customer requested, and there is no remaining balance. We appreciate the time the customer spent with us and hope they will reach out again if they need any further pest control assistance.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Fox to perform exterminator services at my father’s home. He is 92 and no longer wants people in his home. When I spoke with them in 2022, the rep on the phone said there was a $150 cancellation fee. Although the contract said 2 years, the rep assured me it was waived after one. This was reiterated by the first tech that came to my house. Now that I am canceling after one year they are continuing to keep my account open until I pay the $150. I paid the outstanding balance for the monthly fee. But they are haunting me for the $150. My father is an elderly veteran and I am just disgusted with this company. I want them to waive the fee as promised. I would have renewed the service once my Dad was better situated but will not now due to their deceptive business practices. They have hundreds of similar complaints on the BBB website. It’s beyond me how they have an A rating.

  

  Business Response

  Date: 09/21/2023

  Thank you for informing us of this complaint. We apologize for the miscommunication that occurred regarding the customer's early termination fee. It is not our policy to waive the cancellation fee after one year on a two-year agreement. However, to ensure we set things right with this customer, we have removed this fee from the account. Ms. *******'s father's service has been discontinued, and no further treatments or charges will occur. If they later wish to resume service, we would be happy to work with them again and will ensure all details of the service are fully reviewed.

  Sincerely,

  Michelle B*****

  Customer Relations Manager

  Customer Answer

  Date: 09/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ** *****

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Fox technician came up and did bees control on August 24. That time, I didn't look up the area, but found that he damaged the area later. I called Fox on September 2 and they told me to email them a photo of the damaged area. Since then, they never responded to this request. So I called them numerous times. Each time, they told me that they would review it and respond. They told me they couldn't connect me to any manager, and I have to wait. Now after two weeks, there hasn't been any response to my request.

  

  Business Response

  Date: 09/15/2023

  Thank you for informing us of this issue. We apologize for the damage that was done to the customer's home during his initial treatment and for our delayed response. Our Service Manager, Lee, spoke with the customer today to resolve this matter. The customer will be obtaining a quote from his contractor for the repair and will follow up with our office. We appreciate the customer's patience, and we will work to resolve this matter to his full satisfaction.

  Sincerely,

  Michelle B*****

  Customer Relations Manager

  Customer Answer

  Date: 09/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

  Customer Answer

  Date: 10/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I complained a few weeks ago since they were not responding my inquiries. Soon after they received a call from BBB, they responded. So I thought it would be taken care of. Since then, despite of numerous calls and emails (as attached), they never refund the repair cost that their manager Lee agreed.
  
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 10/18/2023

  Thank you for informing us of Mr. ****'s new message. I spoke with our Branch Manager, Lee, about this, and we are processing a check to reimburse the customer for the soffit repair. This check will be sent to Mr. ****'s home. If he has any other questions or concerns, we encourage him to reach out.

  Sincerely,

  Michelle B*****

  Customer Relations Manager

  Customer Answer

  Date: 10/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they still have not refunded it. In addition, their manager has never replied my question on the refund as attached.
  
  
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 11/01/2023

  I have verified that our office has processed a check for the customer's requested $50 reimbursement. He should be receiving this in the mail any time. If he has any further questions about this, we encourage him to reach out to our office.

  Customer Answer

  Date: 11/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:09/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete scam. I paid for services and still experiencing issues. I originally had a new issue - they resolved it temporarily but a month later having the same issue- 1 week after the original visit I started experiencing ant and spider issues all of a sudden I call and they come back out- technician was bothered and annoyed sloppy and smelling like stale cigarettes and sprayed the area quickly and then left - did not resolve my issue so I finally called them back and they sent the same technician and once again he was bothered and annoyed telling me that this is not going to fix my issue and he basically feels I should just deal with it. I explained I never had an issue until they came out and he became more frustrated and rude so I asked him to leave. I called customer service to complain and cancel my service and requested to be refunded as my problem was not resolved and I was told no because I had signed an agreement. I was treated poorly with no Apology and my problem still is here so to me its all a scam rip off company

  

  Business Response

  Date: 09/21/2023

  Thank you for sharing this complaint with us. We apologize for this customer's poor experience and appreciate his feedback. Because of ******************' unsatisfactory service, we honored his request to close his account and waived the $250 early termination fee. We have also refunded his last monthly payment. It typically takes a financial institution 3-5 business days to post these funds back to the account. No further treatments or charges will occur, and we wish ****************** the best going forward.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 09/21/2023

   
  Complaint: 20606952
  
  I am rejecting this response because: I am still having the same issues that I had when calling your company. Your services did not resolve my issues and actually caused more frustration therefore I should be refunded in full seeing as I will need to call another company out to solve my problem.   You didnt waive the cancellation fee because of this BBB complaint- it was waived when I phoned into your office for throwing your technician out of my home for his unpleasant unprofessional behavior.  Please refund in full.

  
  Sincerely,
  
  *************************************