Complaints

This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
• 

  Fox Pest Control HQ

  380 Freeport Blvd. Ste. 16 Sparks, NV 89431

  
• 

  Fox Pest Control Rhode Island, LLC

  1296 B Park Ave Cranston, RI 02910

  
• 

  Fox Pest Control Acton

  43 Nagog Park # 200 Acton, MA 01720

  
• 

  Fox Pest Control Rhode Island, LLC

  1300 Jefferson Blvd Warwick, RI 02886

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have sprayed for bugs twice. There are hundreds of spiders now taking over my garage, porches, inside my home. I've never seen this before in the 7 years I've lived here and never used a pest control company before. I want out of my contract without penalty as I'm paying $90/month. I would love all my money back. There is a penalty fee that I do not wish to pay ($150). I should be asking for all my money back for a fraudulent service that's actually bringing hundreds more bugs to my home than I've ever seen before.

  

  Business Response

  Date: 11/15/2022

  Thank you for informing us of this complaint. We regret the customer's dissatisfaction with her service. It is very common to see an increase of pests when first beginning treatment as insects are driven out of hiding places. This activity typically subsides in a few weeks as pests expire from the product and the egg cycle is broken. If additional treatments are needed between ********* services, Fox provides these at no charge. Upon learning of the customer's complaint, one of our Service Managers went to the customer's home to address her concerns and educate her on this process. The customer remained dissatisfied, so we have honored her request and closed the account with no early termination fee. No further treatments or billing will occur. We appreciate the customer's feedback and will work to set clearer expectations with our new customers.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for Fox Pest Control in May of 2022 after a salesman came to our door. (We hadn't gotten our "No Soliciting" sign up yet, ****** learned.) We got the enhanced plan that included all the "extra additives" for both inside the house and outside around the property. It was a $200 initial fee plus a $60 monthly fee, with a quarterly appointment to conduct their service. The technician showed up later the same day to do the initial spraying, with which we were thoroughly unimpressed. I kept having to ****** the technician to actually spray on each level of the house, despite the salesman saying it would be done. We also never saw any improvement regarding the pests. Despite all this, I decided to give *** the benefit of the doubt and continued to pay the monthly fee for an entire quarter. When it came time to do the quarterly spray, the salesman showed up and rang the bell to let me know he had arrived. I checked outside two minutes later and he was gone. After this, my husband and I decided to sever our business with ***. He called the customer service rep on September 6, 2022 to cancel, and spoke with the customer service rep ****** ***** told my husband that there was a $150 fee to cancel, but convinced him to let them come back out in two weeks to spray again, and if we were still unsatisfied we could cancel without the fee. I called back a couple days later and spoke to the same rep. I informed him that they were more than welcome to come back out and spray, but it wouldn't change my mind on cancelling and that I would not be paying any additional money as I felt they did not hold up their end of the contract. The call ended with ***** saying "Everything looks good on our end." Since this call I have received numerous emails, calls, letters attempting to charge me $150. I would like them to stop contacting me. I'll consider the first $380 we paid a stupid tax, but we will not pay anything more as contractual services were never rendered.

  

  Business Response

  Date: 10/21/2022

  Thank you for informing us of this customer's complaint. We apologize for the issues she had with her service and regret that we did not have the opportunity to better resolve them. In the interest of customer service, we are honoring the customer's request. Her account is closed, and the early termination fee has been waived. No further services or charges will be rendered.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with this provider and was talked into 24 months of service. I was told when I agreed to have someone come to take a wasp nest down that I could cancel at any time WITHOUT penalty. Come to find out today that there IS penalty of $250 early cancelation fee. At no time did this company go over cancelation, only trying to sell me, and THEN told me there was nothing to worry about if I go out for a 2 year term. I took the word of the phone rep, and signed up. The reason I wanted to cancel is because I called to have a wasp nest taken down from a rental property. They wanted $350 for a one time visit to take down 1 nest. That is insane amount of money, so I immediately hung up and called another provider to have it removed. Today, I called to cancel with them for my primary residence since they do not value the overall relationship. This company is only in for them money, and does not value their customers. Buyer beware!!

  

  Business Response

  Date: 10/19/2022

  Thank you for informing us of this complaint. We are sorry that the customer feels we do not value our relationship with her. When she contacted our office to discontinue service, our team member, Sophi, attempted to address her concerns and offered to credit her account to compensate the amount she paid the other company to remove the nest at the rental property. The customer rejected this offer and insisted to cancel. We have honored the customer's request to close her account, and we have waived the early termination fee as a courtesy. We hope our efforts will help restore the customer's faith in our commitment to customer service.
  
  Sincerely,
  
  *****************************
  
  Customer Relations Manager

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a year long contract with this company that ended in July 2022. I was assured more than once when I signed it that it would not automatically renew and I would not have to cancel it, because I knew I would have a hard time remembering. The company proceeded to bill me for August 2022 and September ********************************************************************************* July 2022. Today, someone appeared to my home. I explained all of this to them, they gave me a card. I spoke with someone by the name of chance who said he was an account manager, and he told me there was not anything that he could do about it and then I would be billed for the two months, even though I did not get the services and I did not renew the contract. I explained to him that I would not be paying it and he said that he would send me to to bill collections . I asked to speak with a supervisor or owner, and he told me he was the highest authority at the company. I would like help resolving this dispute, as it is an unfair business practices. . I asked to speak with the supervisor our owner, and he told me he was the highest authority at the company. I would like help resolving this dispute as it is a unfair, business practice, and others may have been taken advantage of this way as well. Thank you.

  

  Business Response

  Date: 10/17/2022

  Thank you for informing us of this complaint. Our Branch Manager, *******, has been in contact with the customer and apologized for this incident. Our team member who originally spoke with the customer was mistaken, and the customer should not have been charged for the additional months of coverage. These charges have been removed, and the customer's account is closed. A letter has also been sent directly to the customer as confirmation. We appreciate the customer's cooperation as we resolved this matter. If there is any further assistance we can provide them, we encourage them to please call our office.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:10/06/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HORRIBLE EXPERIENCE They LIED when they signed me up about when services can be performed. The services they perform DO NOT keep your home pest free. They ASSUME your appointment times with large wait windows and are not prompt. When you want out of your contract that THEY breached by being dishonest they DEMAND a ****** cancellation fee. My biggest issue was the lies the Sales Rep told when signing me up then realizing soon after they had no intention of performing as promised, then demanding a cancellation fee when it was them who voided the agreement with dishonest tactics.

  

  Business Response

  Date: 10/11/2022

  Thank you for informing us of this complaint. We regret that the customer has been dissatisfied with his experience. We have spoken with the customer and attempted to resolve his concerns. ************** offered to work some late evenings specifically to accommodate this customer's schedule and fulfill the promise made by our sales representative that his appointments could be after 7 PM. However, during our most recent conversation with the customer, he expressed that he would prefer to discontinue all services. We are honoring this request and closing the customer's account with no early termination fee. We hope this will help us part ways on more positive terms. If there is any further assistance we can provide, we encourage the customer to call our office.
  Sincerely,
  *****************************
  Customer Relations Manager

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a pest control come to my home and ******* me into an account. When I did not receive an email from them within an hour I looked the company up and it is a scam. I have already cancelled my credit card but they will come after me for signing a phony contract. I have received no services from them and they have not been able to process a charge on my card yet because I cancelled the card before they could. I want out of this phony contract and I do not want them on my property.

  

  Business Response

  Date: 09/28/2022

  Thank you for informing us of this complaint. We would like to reassure the customer that we are a legitimate pest ********************** service and are BBB accredited. Our team member, ********, who first spoke with the customer, called her to discuss these concerns but was unable to reach her. We have closed the customer's account as requested and nothing has been billed to her. If she later decides she would like to begin service, we encourage her to call our office.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:09/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem originated in May of 2022, I was informed by Fox Pest Control that I had an appointment for pest control, I called the office asking to cancel the service and was told I was under and could not cancel only reschedule the appointment, which I did for the end of June. I was contacted again by Fox Pest Control in August of a new appointment for August which I scheduled for the end of August because I was under the impression that I was under contract for treatments. The appointment was completed and I called the office of Fox Pest Control to ask when I could cancel the service, I was informed that my contract had already ended previous year back. I asked why I was told i was under contract when I had called previous months back. I explained that I could not afford the $100 service fee and was misled into paying for services I was not contractually obligated to. They told me they would review the calls and call me **** with a resolution and I have not been contacted by Fox pest control.

  

  Business Response

  Date: 09/20/2022

  Thank you for informing us of this customer's complaint. Our office reviewed the recordings of each call, email, and text message with the customer since Sept 2021, and found no record that he was incorrectly told he was still under contract. Starting in May 2022, the customer began asking to delay services. Our team member offered a payment hold date to help with the financial difficulty the customer mentioned, and the customer agreed to this. The customer did not ask about his contract at this time, nor did he request cancellation. The customer first asked about his contract on Aug. 1 2022, when he claimed he was told he was still in contract a few months ago. Because we can find no evidence of this, we do not feel a refund is in order. We have closed the customer's account as requested, so no further billing or services will occur. We appreciate the opportunity we had to work with the customer and wish him the best going forward.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fox Pest Control refused to honor a payment I made for $111 dollars for quarterly pest control service at my personal home. They would not provide service unless I entered into a $45 monthly installment plan for one year, otherwise I would "forfeit" my $111. This is not a charitable contribution, it was a payment for services not rendered. I want my $111 refunded in full. This information was relayed to me via their customer service/sales **** *******

  

  Business Response

  Date: 09/12/2022

  Thank you for letting us know of this complaint. The customer's payment was refunded back to her card on Sept. 9th. Our Branch Manager ******* also called and left a message for the customer to apologize for this issue. If there is any further assistance we can provide, we encourage the customer to please call our office.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:08/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agressive/Deceptive sales practices: Salesman used my neighbors name to convince my wife to sign a service agreement. We recently found out after discussing the poor service we were receiving that the neighbor had never used their service.By poor service I mean a truck shows ** in the driveway, guy gets out and wipes cobwebs he can reach for 5 minutes and leaves. Never gets all webs/debris, but the bill comes every month I called to cancel service and the girl on the phone states that although our contract ends at the end of the month, we will need to take additional action to cancel the service

  

  Business Response

  Date: 08/29/2022

  Thank you for informing us of this complaint. We are sorry that the customer is unhappy with the quality of his service. Our Home Protection Plans include free re-services to address any concerns, but we never received any communication from the customer that he was unhappy with his service. We apologize if he was not aware re-services were available to him. We have now closed the customer's account as requested so he will not receive any further services from us. There is an unpaid balance on the account still due, which the customer may take care by phone or through his Customer Portal, which he can find on his emailed invoice.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding door to door solicitation and ignorance of representative on behalf of Fox Pest Control;- I have asked this company multiple times when they have come to my house for solicitation to please stop coming as they disrupt the day. When they come and knock on the door the dog gets excited, they wake the baby up, they disrupt my work day as I work from home, and they disrupt home tutoring sessions for my other child - After many unsuccessful attempts at addressing the issue when they come to my house I called the home office myself - A representative whom stated his name was ****** responded to my complaint by asking me if I had a sign on my door that said "no solicitation"- I should not have to put a sign on my door when I've personally tried to address this issue with the representing company themselves, several times. - "******" continued to give me passive and rude responses to my request in which his final statement was "ok, I'll take care of it" and hung up the phone- this man not once asked me for my address, my name, or any other identifying information - I called the company back not minutes later and was given the run around, eventually forwarded to a voicemail- no return call, no explanation, no apology- nothing - I would like a return call and I would like them to stop coming to my house for solicitation purposes, without the company basically giving me an ultimatum if I choose not to put a no solicitation sign on my front door.

  

  Business Response

  Date: 08/23/2022

  Thank you for informing us of this complaint. We apologize for the inconvenience the complainant experienced due to repeated visits from our representatives. We informed our local Sales Manager of her experience, and he has marked her address in our system with a note to not solicit at the residence. The Sales Manager will also be reaching out to the complainant to apologize personally. If there is any further assistance we can provide her, we encourage her to contact our office.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is expected to be satisfactory to me.
  

  Given my experience I dont have great confidence that the company will follow through with their provided resolution, but time will

  tell.
  
  Sincerely,
  
  *****************************