Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 210 Customer Reviews
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Review fromEpie B
Date: 04/11/2023
1 starEpie B
Date: 04/11/2023
The contracts are not there to help a customer obviously. So stay a customer. You better not have any issues or discrepancy with this company, cause you are out of luck. If you cancel you will be charged for another month. If you cancel and refuse service you lost 3 months paid and another month (for cancellation processing) and the contracted 150 for terminating early. Thats almost 350 to leave them. I hate how big companies act like they are there for you but s**** you when you dont want them.
Fox Pest Control HQ
Date: 04/13/2023
Hi Epie, we are sorry that you had a negative experience when cancelling your service. When a customer commits to a ******** contract, they receive a significant discount. We do our best to clearly explain the early termination process and fees in our Service Agreements. We also do all that we can to address any issues and dissatisfaction that are causing a customer to want to cancel in the first place. We are sorry we were not better able to help you. Your account has been closed as requested, but if you need any future assistance, please feel welcome to call our office.Sincerely, ******************* Relations TeamReview fromJill G
Date: 03/30/2023
5 starsJill G
Date: 03/30/2023
******, is a professional who always has a pleasant word and a smile. I schedule my appointments and specifically ask for ******. I know that he will be thorough and the work will be complete.Living in a condo that has an very odd physical layout, results in a not so clear-cut treatment path for ******. He is meticulous and never skips a beat and I know I am well protected from pests!Thank you ****** for your continued efforts on my behalf. They are ALWAYS appreciated.Fox Pest Control HQ
Date: 04/06/2023
That is great to hear, ****! ****** goes above and beyond for his customers. We are lucky to have him on our team. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromVincent M
Date: 03/29/2023
5 starsVincent M
Date: 03/29/2023
***** welcome me with such great vibe and awesome customer service! She performed her diligence of work and explained everything that needed to be done. Our tech was very polite and professional on getting the job done. Overall, i recommend this company!Fox Pest Control HQ
Date: 04/06/2023
Thanks, *******! We are happy that your service went well. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromPam G
Date: 03/19/2023
5 starsPam G
Date: 03/19/2023
I have used Fox Pest Control for a few years now and am happy! They are reasonably priced, and be aware you can negotiate a little bit. I like that they let you know when they are coming, and my technician, *******************, is so polite and hardworking. We have a lot of cockroach bugs - for some reason in our neighborhood- always trying to get in and I find dead big ones all the time around the doors because of the pest control working. I originally hired them about **** ants, they were so bad outside.. crawling in and on the foundation. They were really embedded and it took 6 months. ***** addressed this specifically every time.Fox Pest Control HQ
Date: 03/20/2023
***, we are happy to hear that you have been pleased. You are in great hands with *****! He is thorough and experienced. He knows how to handle ******** situation! Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromGinger J
Date: 03/16/2023
5 starsGinger J
Date: 03/16/2023
Fox Pest Control leaves me with a pest-free home AND peace of mind which is priceless! The technician couldn't be more friendly and kind (to me and my dog). She is also extremely professional.Fox Pest Control HQ
Date: 03/20/2023
******, thank you for sharing your review with us! We are lucky to have the best technicians and customers. We are happy that you have been pleased. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromKathy E.
Date: 03/10/2023
5 starsKathy E.
Date: 03/10/2023
***** came to perform my quarterly spray & replace my bug strips. She explained very thoroughly exactly what she would be doing & how long it should take. After she was done, she explained everything she had done & even left me extra bug strips. Very professional & polite. I have never had any problems with this ************** got rid of my ant problem. I recommend this company!Fox Pest Control HQ
Date: 03/15/2023
We are happy to hear that, *****! Lexus is thorough and professional. She goes the extra mile for her customers. Thank you for sharing your review!Sincerely,************************ Relations TeamReview fromAnthony J
Date: 03/04/2023
1 starAnthony J
Date: 03/04/2023
My wife signed us up for fox pest control service through a door to door salesman who was very pushy. An appointment was scheduled for a technician to come spray our home and lay out two traps and set a few ant baits. When they finished the work I signed off on it and paid them a little over 300 dollars. What we didn't know was somehow we signed up for a two-year subscription to their services. I would of never signed up for this service. I was happy paying them to come one time per year. What I did next was cancel my debit card so that they would not have to charge me 65 dollars per month. What I didn't know was in order to cancel the service I would have to pay 150 dollars. When I called customer service they were rude and showed no empathy. They kept to the fox script and kept referring to the contract. They said statements like "you should of read the contract" or "you signed your name on this". The only thing I signed off on was when the technician completed his work at my house. When I asked them if I could just pay the 150 dollars to cancel they said yes, but I also had to pay what I owed for the subscription cost for 2 months. Now this makes no sense, because they only came to my house one time. I will never refer this company to anyone. The cancelation fee and monthly subscription service should be communicated up front and not buried in the small print. My wife did not know she was signing up for a two-year subscription service.Fox Pest Control HQ
Date: 03/22/2023
Hi *******, we apologize for the misunderstanding about your service. Our Office Manager has reviewed your account and waived the balance. No further services or billing will occur. If there is any other assistance we can provide you, please call our office.Sincerely,**************************** Relations TeamReview fromGlen W
Date: 03/02/2023
5 starsGlen W
Date: 03/02/2023
I have been with FOX for several years and I love that when ***** comes to treat my house the first thing she asked about was my ********* had some spider issues and she went to town last treatment and no problems now. She knows me and is truly concerned about me and my family.Fox Pest Control HQ
Date: 03/08/2023
****, we have some great technicians! ***** takes the time to get to know her customers and their needs. We are lucky to have her serving our customers. Thank you for sharing your review and for choosing ***!Sincerely,************************ Relations TeamReview fromRonnie C
Date: 02/07/2023
5 starsRonnie C
Date: 02/07/2023
***** did a great job and was very professional even as she worked in the rain. MRCFox Pest Control HQ
Date: 02/08/2023
Ronnie, thank you for sharing your review. Lexus is the best! She does whatever it takes to make sure her customers are taken care of. We are happy that you were pleased!
Sincerely,
Rachel J.
Customer Relations TeamReview fromCarlos C
Date: 01/20/2023
5 starsCarlos C
Date: 01/20/2023
Our tech, ***, did a fantastic job at our home in ************** and explained everything he would do. He listened to our concerns and took care of the problem. We are pleased with Fox Pest Control.Fox Pest Control HQ
Date: 01/23/2023
******, thank you for your review. *** is great! He is thorough and experienced. We are happy that you were pleased!Sincerely,****************Customer Relations Team
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