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Business Profile

Electric Motor Parts

eReplacementparts.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Motor Parts.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a replacement roaster pan on 12/22/2023 . They said it would ship within 3-5 business days. It is January 23,2023 I still never received it yet they charged my card immediately.
    The order number is ********.
    They don’t respond to emails.
    I want my money returned.

    Business Response

    Date: 01/24/2024

    We are sorry for the delay in responding and that your order has not shipped within the time frame we anticipated. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible. As requested, this order has been cancelled and a full refund has been issued.
    Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,

    Dispute Specialist
    *************************
    ###-###-####
    Daily 7am-12am EST

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for several replacement parts for my elliptical on 12/30/23. It has been 2.5 weeks, and my order has not been shipped. The website originally said that my order would ship on 1/8/24. For the past two weeks, when I go to the website to check on the status of my order, it says under order status "Dropship processing," and no longer has any anticipated ship date. It also says the order cannot be canceled or returned. My order number is: ********; it was for 2 pedal arm sleeves (part #289867) and 1 large axel cover (part #286660), and the total amount I was charged with shipping was $59.00. I tried calling the customer service number multiple times and the recording says no one is available to take the call, and it directs you back to the website. I emailed the customer service department at the email listed and did not receive a reply or refund. This appears to be a scam.

    Business Response

    Date: 01/17/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. As requested this order has been cancelled and full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,
    Dispute Specialist
    *************************
    ###-###-####
    Daily 7am-12am EST

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parts ordered on 12-24-23, order #******** with a shipping date of 3 to 5 business days. It's now 1-16-24 and I have not even received shipping confirmation. I have called several times and emailed many times with no response. I have since purchased these parts from another source and need a full refund for parts not shipped and not received. Very poor customer **********************!

    Business Response

    Date: 01/17/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. As requested, this order has been cancelled and a full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************
    Daily 7am-12am EST

    Customer Answer

    Date: 01/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered a replacement part in October, which was meant to be shipped a few days after but no shipment was ever made. I am unable to cancel the order and multiple attempts to contact the company to get an update on the shipment or a refund went unanswered.

    Business Response

    Date: 01/16/2024

    We do apologize for your wait on this backordered item however we have been advised this part is currently on a Factory Backorder with no lead time provided. Please know we are truly at the mercy of the manufacturers. As requested, this order has been cancelled. A full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************
    Daily 7am-12am EST

  • Initial Complaint

    Date:01/15/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 1, **** Ordered to parts for an appliance from Replacement Parts. The funds were paid the next day on my credit card.No communication from the company since.Not able to contact them by phone.No response to emails.Promised delivery in 3-5 business days.

    Business Response

    Date: 01/16/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. As requested, this order has been cancelled. A full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************
    Daily 7am-12am EST

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No shipping or communication from company after multiple emails. Order was time sensitive and site read ships in 3-5 days. 10 days later no shipping info, no shipping, no reply to emails. Unable to cancel order thru web site. Order number ********. Cancel order and refund. I have lost a time sensitive repair job due to companies lack of comunication and misleading website sying parts available and will ship in 3-5 days.

    Business Response

    Date: 01/12/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. As requested, this order has been cancelled and a full refund has been issued.

    Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,

    Dispute Specialist
    www.ereplacementparts.com
    **************
    Daily 7am-12am EST

    Customer Answer

    Date: 01/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 20, 2023 I placed an order for a replacement part for my carpet cleaner. My credit card was immediately charged the full amount of the part plus shipping of $32.46. When placing the order the indication was shipping would be 3-5 days.On December 23, 2023 I followed up with an email to ************************* as I had not received the part or any update to my order. I did not receive a response.I followed up again on January 4, **** and, again, received no response.Here are the specifics of the order:***** Date: 11/20/23 ***** Time: 01:59 PM ***** Number: ******** ************* ***** Delayed Will Ship By Tracking: Tracking information is unavailable. Expect delivery in 3-5 business days.Action: Unable to cancel or return **************** And Cleanshot Part #: B-203-7650 I still am interested in receiving the part but would like to know when I can expect it to arrive. I am frustrated by the lack of response to my inquiries to the company. Regards, *****

    Business Response

    Date: 01/11/2024

    We are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible. We do apologize for your wait on this backordered item however we have been advised this part is currently on a Factory Backorder with no lead time provided. Please know we are truly at the mercy of the manufacturers. We do contact the manufacturer monthly for any new information which we will keep you posted as this information is provided to us. I do sincerely apologize for the inconvenience. You may feel free to cancel at anytime, but I can also keep the order open should you rather want to wait.

    Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************
    Daily 7am-12am EST

    Customer Answer

    Date: 01/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order parts from eReplacementparts.com on Nov 16,2023. They have not sent me my order. They do not answer their phones and I cannot contact them by email. I would like a refund on my purchase.

    Business Response

    Date: 01/11/2024

    We are sorry for the delay in responding. We are
    experiencing higher than usual e-mail and call volumes and are working to
    respond to all of our inquiries as quickly as possible. As requested, your
    order has been cancelled. A full refund has been issued.

    Thank you for your patience with this matter and please know
    we do appreciate your business.

    Thank you,
    Dispute Specialist
    *************************
    ###-###-####
    Daily 7am-12am EST

    Customer Answer

    Date: 01/11/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** **********

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 15th of 2023, I ordered a replacement crumb tray for our Cuisinart toaster. The amount of the sale was $13.74. I never received the tray. The first time I set up an account with *************, they showed the order under my account. It had not been shipped. The next time I went into my account, the order had been purged. There is now no record of the order in the account. They have sent emails to me after I wrote in & complained. The emails give "self help" suggestions for resolving the issue. However, since their system no longer shows any orders under my account, their "self help" suggestions are no good. I want a full refund of the $13.74. I realize it's not a large amount, but it's the principle of the thing. It appears that this is the way they do business - very unethically.

    Business Response

    Date: 01/11/2024

    We are currently in the process of updating our self-service option online and we do apologize for any inconvenience this may have caused. As requested, this order has been cancelled. A full refund has been issued.

    Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************
    Daily 7am-12am EST

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for a carburetor and a part on 12-20-23 and THE MONEY WAS TAKEN FROM MY BANK ACCOUNT. I was told I would have it in 3-5 days. When I followed up on the status after the 5 days it said "order delayed" and no other information was available. When I logged on to my account, it said they had no record of the order. I called their 800 number and they said no body was able to take my call. I would like the parts if the are available and I would like them shipped immediately! If not, I would like a full refund!

    Business Response

    Date: 01/03/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. As requested this order has been cancelled. A full refund has been issued.

    Thank you for your patience with this matter and please know we do appreciate your business.


    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************
    Daily 7am-12am EST

eReplacementparts.com, LLC is NOT a BBB Accredited Business.

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