Complaints

This profile includes complaints for Beyond, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Beyond, Inc. has 9 locations, listed below.

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• 

  Beyond, Inc.

  799 W Coliseum Way Midvale, UT 84047-4867

  
• 

  Bed Bath & Beyond

  825 Pilgrim Way Green Bay, WI 54304

• 

  Bed Bath & Beyond

  3777 Strandherd Drive Nepean, ON K2J 4B1

• 

  Bed Bath & Beyond

  40 25th St SE Rochester, MN 55904

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  Bed Bath & Beyond

  3959 2nd St S Ste 103 Saint Cloud, MN 56301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Boton Chesterfiel sofa on 1 July 2022 Item # ******** and received o/a 12 July 2022 with missing parts...1 center bar, 2 pillows, 4 legs, 4 bolts, 1 ***** key. Contacted customer service immediately and have made 4 inquiries and still no resolution. ***************************** service keeps telling me the parts are on the way. Cost of sofa is $811.00. The item is useless without above parts. I am only asking for the parts to be sent to me ASAP.Order # ********* Case numer #******** Escalation case # ******** I am beyond frustrated as a result of inconsistent information and false promises regarding the missing parts. I am willing to keep the sofa, just send the missing parts that I paid for.Thank you in advance.Charlotte ********

  

  Business Response

  Date: 07/26/2022

  To Whom It May Concern
  
  7/1/2022 ***************************** submitted their order for a Boton Chesterfield Sofa Option: Beige.
  7/5/2022 Order shipped and delivered successfully 7/12/2022.
  7/12/2022 *************************************************************************************************************************************** they are missing pieces for their sofa.
  ***************************** initiated a parts request through the automated system.
  7/16/2022 ***************************** called for an update on the parts request. Overstock confirmed it was still in process.
  7/17/2022 The warehouse could not fulfill the parts request; therefore, a return was setup for a refund as per the ****************************** request when the parts request was initiated through the ***********************************************************.
  7/17/2022 The ***************************** called and advised they didnt want to return as they wanted the needed parts for the sofa.
  7/20/2022 The ************************************************************************************************************ an update on the parts as they did not receive an update on the tracking or delivery for the parts.
  7/25/2022 ***************************** returned the order via ****
  7/26/2022 Overstock called the ***************************** and confirmed the order was returning. The ***************************** was advised of the refund posting time frames.
  
  Sincerely
  Overstock
  

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a sun umbrella from overstock last summer. It took 3 months to even arrive and summer was over so we didnt open the umbrella till the following spring. The said they were going to send me a replacement piece but they never did so I called and asked for a refund but they declined we compromised on getting 3/4th of the cost credited to my account with them however it never showed up. I called today and they refused to help me in any way.

  

  Business Response

  Date: 07/21/2022

  To Whom It May Concern
  
  7/17/2021 ***************************** submitted their order for a ***************************** Hanging 32-LED Solar Patio Umbrella Option: Red Orange.
  7/18/2021 The order shipped and delivered successfully 07/27/2021.
  8/7/2021 The customer contacted Overstock,advising the hardware was missing from their order.
  Overstock submitted a parts request for the missing pieces and advised the ***************************** they would follow up within 1-2 business days.
  8/8/2021 Overstock updated the ***************************** advising the warehouse was processing the parts and advised to allow 1-2 business days for tracking.
  8/10/2021 The warehouse emailed the ***************************** with the tracking information for the hardware to be sent to the *****************************.
  8/19/2021 The *********************************************************************************** requesting status on the parts. Overstock released a full replacement due to the parts having invalid tracking and issued the ***************************** compensation for inconveniences. ***************************** was provided with the return instructions.
  8/23/2021 The replacement order shipped and delivered successfully on 08/31/2021.
  10/31/2021 The *********************************************************************************** as they were charged for the replacement due to not returning the original order that was missing parts.
  Overstock confirmed they would process a refund for the replacement charge.
  ***************************** was refunded for one of the two umbrellas in their possession.
  5/25/2022 The *********************************************************************************** requesting replacement parts as Part C was missing.
  6/3/2022 The ***********************************************************************************, advising they did not receive the replacement parts.
  6/15/2022 The ***************************** called Overstock, advising they did not get their replacement parts and requested a refund.
  Overstock confirmed a refund had already been processed for the order and confirmed the ***************************** did not return the original order nor the replacement.
  The ***************************** requested a supervisor and advised they were never told to return the original.
  The ***************************** advised the supervisor they only had 1 umbrella and is missing the pole for the umbrella in their possession. The ***************************** requested a box for return, which the supervisor confirmed they did not have the option to send a box.
  Overstock offered to allow the *********************************************************************************, which was declined. The ***************************** was issued a partial refund of 51% for the order due to missing the pole.
  7/21/2022 The ***************************** called Overstock advising they were missing pieces and the replacement wasnt opened for a few months after delivery.
  Overstock advised the ***************************** they have been compensated for the missing piece and confirmed that their records show the ***************************** received the original and replacement. Overstock confirmed the ***************************** was refunded for the replacement charge in addition to the compensation for the missing pieces totaling a full refund plus 64% of their refund for the original issued as compensation.
  ***************************** requested to cancel their membership,which the representative turned off the auto-renewal for the *****************************.
  
  This order is outside of Overstocks 30-day return time frame and cannot be returned. The ***************************** was provided with the option to donate in Overstocks name, but the ***************************** declined on 6/15/2022.
  
  Overstock considers this matter resolved.
  
  Sincerely
  Overstock

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on March 4th, 2022 for living room furniture which included a sofa, chair and ottoman, I received the sofa and chair but they lost the ottoman so I reordered it. On June 26th, 2022 I was again told that they had lost the second one so I asked for a refund. It is now July 18th, 2022 and I have yet to receive the refund and they have quit responding. The order #*********, the ottoman cost was $619.99 plus tax and delivery. Please help me retrieve my refund.

  

  Business Response

  Date: 07/20/2022

  To Whom It May Concern:

  
  03/04/2022
  ***************************** purchased 7 items on Order *********. 3 items on this order were to be delivered by a large carrier which deemed the delivery method as LTL.

  Included in those 3 items was the Faux Skin Carbon Cocktail Ottoman.

  
  05/13/2022
  Overstock was contacted to advise that they had only received two pieces of that LTL order and to ask the ***************************** if she would like the two pieces delivered.
  Overstock contacted the ***************************** and the ***************************** said she would accept the two pieces.  A replacement order was created for the missing ottoman (Replacement Order 378786026)

  
  05/13/2022
  An email was sent to the partner/warehouse stating that there were only two pieces and not three.  The partner wrote back and said they were aware of only two pieces because when the carrier came to pick up the order the ottoman was left behind, not on the truck. The partner was in the process of creating the documents needed to ship the ottoman to the *****************************. The partner requested the replacement order be canceled as the ottoman that was left behind was going to ship under the original order number.

  
  05/14/2022
  The replacement order was canceled per the partner/warehouse request. They advised the ottoman would be on next weeks truck.

  
  05/17/2022
  Overstock was notified that the ottoman was picked up and it would be traveling under tracking 7200637.

  
  06/22/2022
  The *********************************************************************************************************** advise she had not received the ottoman yet.  The issue was sent over to the ************** to assist the *****************************.

  
  06/26/2022
  Overstock LTL agent called the ***************************** and left a voice mail. The agent also emailed the ***************************** with the correct tracking number that the ottoman was traveling under.

  
  07/08/2022
  Overstock found that the ottoman tracking never did update so they called and left a voice mail and emailed the ***************************************************** update her with what was going on. They offered to replace or refund the ottoman as it could have been lost in transit when a dock search was performed, they were not able to find the order.

  
  07/12/2022
  The tracking for the replacement ottoman now shows closed and not delivered.

  
  07/13/2022
  The *********************************************************************************** and asked where her refund was.

  
  07/20/2022
  After reviewing the ***************************** has been refunded for the ottoman that was never received. A confirmation email has been sent to the *****************************.

  
  Sincerely,

  
  Overstock.com

  Customer Answer

  Date: 07/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Frame

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a New Zealand sheepskin rug for $67
  
  The item that arrived was a faux sheepskin rug. I reported to Overstock that is was not what was advertised and I'd like to return it.
  
  I was sent a label to print out for the return.
  
  Once received I was only refunded $37 and was told that $30 was deducted for the return.
  
  They state that only damaged, defective, or different items received warrant free return shipping and will not see my order as receiving an item different than what was ordered.
  
  I desire the full amount refunded. I believe this to be a scam. Shipping does not cost $30.

  

  Business Response

  Date: 07/18/2022

  To Whom It May Concern
  
  5/21/2022 The customer purchased the New Zealand Sheepskin curly Rug-Double Option: 2' x 3' 
  
  The supplier verifies the rug is made with 100% natural New Zealand sheepskin.   The skins are sent to China for processing.
  
  5/30/2022 The customer set the return up themselves.  The customer would have been provided the cost of the label when setting up the return.  
  
  The return was set up as "The quality wasn't what I wanted".   This is a buyer's remorse return and customers are responsible for return costs for such returns.   This is stated on the site in our return policy.  
  
  https://help.overstock.com/help/s/article/Standard-Return-Policy
  
  Overstock is not responsible for the cost of the return as the item is not faux sheepskin.  
  
  Sincerely
  Overstock 
  
  

  Customer Answer

  Date: 07/18/2022

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  **** ******