Complaints
This profile includes complaints for Beyond, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,561 total complaints in the last 3 years.
- 489 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order # *********, item: Kasy Modern 1-Light Pendant Lights Glass Island Lights for Dining Room $229.99 Order date: 3/30/25 Return date: 4/8/25 Item was dropped off at *** *************** **************** in ***************** on April 8, 2025. I have not been refunded for this returned item. I have reached out to customer service, they do not intend to issue a refund.
Business Response
Date: 07/02/2025
To Whom It May Concern:
Beyond does not have any evidence the item was returned.
The tracking does not show a scan.
***************************************************************************************************************************************
Your shipment
1Z9Y365V0308215860
Estimated delivery
UPS doesnt have possession of the package yet. Estimated delivery date will be available as soon as we get the package.It is recommended the ********************************************************** the place the item was dropped off at and file a claim with them or have them provide proof the item was picked up by UPS.
Sincerely
Bed Bath & BeyondCustomer Answer
Date: 07/02/2025
Complaint: 23544913
I am rejecting this response because:I completed my end of the transaction when I returned my item to the *** Shipper. It is out of my control if the item was lost, or tracking information was entered incorrectly on the label that was provided. I returned the item, therefore I am requesting a refund.
Sincerely,
***** ******Business Response
Date: 07/03/2025
To Whom It May Concern:
There are no scans to the valid tracking number. The tracking number would not come up if it was invalid.
The ******************************************************** where they dropped the package up. The ***************************** is responsible for contacting that facility to determine what happened to the package.
This is in the customers control. It is not in Beyonds control. It is not in ***** control if they did not receive the return.
Sincerely
Bed Bath & BeyondInitial Complaint
Date:06/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package has not been shipped and there is a 100 minute wait time when I call customer service. Yes 100 minute wait time. My order number is *********. *** ****** . Usps tracking # **********************
I would like a refundBusiness Response
Date: 07/02/2025
To Whom It May Concern:
The customer has been refunded for the order that did not update the tracking.
Refunds are typically posted to accounts within 3-5 business days and is dependent upon the financial institution.
Sincerely
Bed Bath & BeyondCustomer Answer
Date: 07/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23538822, and find that this resolution is satisfactory to me.
Sincerely,
*** ******Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a light that arrived broken. I was directed to a third party warranty company who gave me a gift card to purchase a new light. When the new light arrived it is used, someone has cut the drop cord to about 6inches long. The light comes with 6 rods that are 12 inches long so you can choose how long/low you’d like to hang the light. One rod will not even fit over the cut because it has been cut. The light was previously used obviously. I emailed the company for a refund to my original payment method because at this point I do not want to purchase another light or anything from the company. I was told since I used a gift card for the second light they cannot do that. I would not have even paid with a gift card if the first light did not come broken. Now I am stuck with 2 non working/broken lights.Business Response
Date: 07/02/2025
To Whom It May Concern,
Upon reviewing the customer request, we noticed that the customer had purchased Extend shipping protection at the time of the order. Once a claim has been filed with Extend for issues such as package loss, theft, or damage, we are unable to process returns for refund or replacement directly through our channels.
Extend offers comprehensive coverage in case the package encounters any of the above issues. If the package is confirmed lost or stolen after approval from Extend, the customer may receive a gift card for the value of the product, including shipping costs and taxes, so that the customer can order a replacement. For damaged products, depending on the extent of damage, Extend may provide a full or partial refund via a gift card to facilitate repairs. This gift card can be used wherever gift cards are accepted, allowing the customer to order a replacement at the customer convenience. In some cases, Extend may also arrange for a replacement to be shipped directly to the customer.
Please see our Extend policy outline listed below.
**************************************************
Contact Extend here 24/7 or by phone at (**** *********Once the customer uses the gift card provided by Extend, we have no way to refund back to the form of payment as the customer was already refunded with the gift card. The customer can return the defective light for a replacement, or for a refund back to the way the order was paid for.
Sincerely,
Beyond
Customer Answer
Date: 07/02/2025
Complaint: 23513808
I am rejecting this response because:Both orders that I received were damaged/broken. I did already use a gift card provided for the first broken light and then the second light I received was used/damaged. I do not want a gift card or to purchase any other item from the company at this point. I want to return both broken/damaged lights and be refunded.
Sincerely,
******** **********Business Response
Date: 07/07/2025
To Whom It May Concern,
We sincerely apologize for the inconvenience and frustration the customer has experienced. We understand how upsetting it is to receive not one, but two damaged items.
To clarify the process, the customer purchased shipping protection through a third-party provider, Extend, which covers issues such as lost, stolen, or damaged packages. Once a claim is approved, Extend issues a gift card refund equivalent to the full value of the product (including taxes and shipping). This gift card can be used at the customer’s discretion to reorder the item or make a different purchase.
In this case, the customer filed a claim for the first damaged item, which Extend approved. A gift card was issued and used to reorder the product. Unfortunately, the second item also arrived in a damaged/used condition. We completely understand the customer’s frustration with this experience.
Here is how we are able to assist:
• The second defective light (purchased with the gift card) can be returned for either:
• A replacement item, or
• A refund back to the gift card, which is the original form of payment for the second order.
We regret that we are unable to refund the gift card back to the customer’s original payment method, as the original payment was already refunded via the Extend-issued gift card. This is standard policy since the funds have already been disbursed.
We understand the customer no longer wishes to receive a replacement or interact with our brand. In this case, the best option is to return the second item, and we will ensure the refund is processed back to the gift card. While we wish we could override the third-party refund process, we are bound by the terms of the shipping protection provider.Sincerely,
Beyond
Customer Answer
Date: 07/07/2025
Complaint: 23513808
I am rejecting this response because: As you stated I do not wish to purchase another light or item from your company. I purchased the third party insurance because of an issue like this possibly happening ie:broken item, no where did it state that I would not be able to be refunded after receiving 2 broken lights. I would like to return both of the broken lights and I want my original payment method refunded. I am not accepting a gift card. Receiving 2 broken lights is unacceptable.
Sincerely,
******** **********Business Response
Date: 07/09/2025
To Whom It May Concern,
The customer was refunded for the first light under order
number ********* through Extend. The customer filed a claim for the first
damaged item, which Extend approved. A gift card was issued and used to reorder
the product. Unfortunately, the second item also arrived in a damaged/used
condition.The customer may return the second order under order number *********,
but the customer will be refunded back to the form of payment used for order *********.We apologize that we are unable to refund the gift card back
to the customer’s original payment method, as the original payment was already
refunded via the Extend-issued gift card. This is the standard policy since the
funds have already been disbursed.Sincerely,
BeyondInitial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 18, 2024, I ordered the 109.84" U-Shaped Modular Sofa with Toss Pillows from Bed Bath & Beyond. When the sofa arrived and we assembled it, we discovered that four toss pillows were missing. In addition to the missing items, the quality of the sofa was incredibly poor. The cushions were flat and lacked support, and the construction was subpar—the sections would not stay together because the metal brackets meant to secure them were too flimsy to be effective.
I reached out to customer service and explained the issue. I was told to repackage the sofa and return it. However, the cushions had been vacuum-sealed from the factory, and after opening, they expanded and would no longer fit in the original boxes. Without access to vacuum sealing or oversized packaging, I could not reasonably rebox the sofa. I contacted multiple furniture and appliance stores trying to locate suitable boxes but had no success.
In February 2025, I reached back out to customer service and explained that I couldn’t find a way to package the item properly. I requested that they arrange for a pickup. They instructed me to notify them once I had it packed, and they would then provide call tags and schedule UPS pickup.
On April 7, I emailed to let them know it was packed and that I needed the call tags and pickup scheduled. I received no reply. In May, I called again and was told the tags would be sent and the pickup would be arranged. I did not receive the call tags and no one followed up for scheduling.
I called once more in June, and the representative told me the return period had expired and nothing could be done. When I said I’d file a complaint, he responded that I should “go ahead,” that “nothing would be done,” and I was “wasting my time.”
I have now spent months trying to resolve this. I was sent an incomplete and defective product, and customer service failed to assist despite multiple attempts on my part. I respectfully request a full refund.Business Response
Date: 06/24/2025
To Whom It May Concern,
We have set up the return for the 109.84" U Shaped Modular Sofa with Toss Pillows Option: Grey and a call tag for UPS under tracking ****************** to pick up the item.
UPS will make their first attempt in 2-5 business days. They will make a total of 3 attempts in case they miss the customer. Please write the Return Merchandise Authorization (RMA) number #********** on the outside of the package large enough for it to easily be seen.
The customer will be refunded within 1-5 business days of our warehouse receiving the item. Once the refund has been issued, customer will be sent an email with the refund confirmation.Sincerely,
Bed Bath and Beyond
Customer Answer
Date: 06/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23482165, and find that this resolution is satisfactory to me. The package was picked up by UPS on Thursday (6/26/2025).
Sincerely,
******** *****Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 2 dressers from here. Said it delivered and it was not. I contacted bed bath and beyond also to let them know. They showed no concern at all. I even purchased purchase protection so if anything was to happen whether it's damages or lost or never delivered I'd be refunded. Still nothing. I requested my full refund because now I ordered elsewhere and they still show no concern.Business Response
Date: 06/18/2025
To Whom It May Concern:
The customer was advised to file a claim with Extend.
Records show that a claim was filed and approved.
The customer would have received a card with the amount of the order on it to replace the order per the terms of the shipping protection plan.
Sincerely
Bed Bath & BeyondInitial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 1600 worth of deck furniture including a patio table and chairs, sectional couch and fire out and 3 rugs. The table and chairs is very clearly used, it has marks all over it some of which have been spray painted to disguise. The picture of the set is clearly not advertise correctly the chairs don’t slide in and barely fit the table it comes with. I filed a complaint with bed Bath and beyond right away and after going back-and-forth all they would offer was a $50 refund which I had to fight for. When I attempted to exchange one of the rugs, they charged a $26 restocking fee. Despite this, I still want to head and purchase the size that I needed and kept the original one anyways. When they finally suggested I return the table and chairs, I explained I do no longer have the boxes, despite this, not being my fault, I was expected to take everything apart find boxes that would fit very oddly shaped deck furniture and send it back for whatI assume would be a large fee. It took 2 weeks to finally see the 50 for the damaged set. But at this point we accepted keeping it… moving onto the sectional and fire pit..we have no issue with the sectional but the fire pit is broken very clearly broken. It’s only stayed lit I would say 2 to 3 times often shuts off. We’ve done everytroubleshooting thing possible it looks like there’s parts that were either used or need to be replaced which is unacceptable and a brand new fire pit that cost $1000. It seems to be a pattern here with their stuff, I was hesitant to use them after they’ve shut down, but figured I would give it a shot at their online stuff. I am so disappointed. I’ve also complained about the Fire pit and all they’ve done is send me a video to try and fix it. This was all purchased weeks ago we shouldn’t have these issues. I have asked for a new fire pit before I break down and return this one as I no longer have the box. I am waiting for a reply. Please help this is horrible service for an expensive purchase.Business Response
Date: 06/24/2025
To Whom it May Concern,
Thank you for bringing this matter to our attention. We sincerely apologize for the customer’s experience and appreciate the opportunity to address the concerns.
We understand the customer placed a significant order totaling approximately $1,600 for various patio items, including a table and chairs, a sectional, fire pit, and rugs. We regret that several of the items received did not meet expectations.
Patio Table and Chairs:
We acknowledge the customer reported visible wear and damage on the table and chairs. While we initially offered a $50 refund, we understand the customer’s frustration with the condition and difficulty using the set. As a gesture of goodwill and to better reflect the inconvenience, we are processing an additional refund of $16.79, bringing the total refund to 20% of the item’s cost.
Rug Return:
The customer requested a return due to sizing. As the return was related to buyer’s remorse and not a product defect, a restocking fee of $26 was applied in accordance with our return policy.
Fire Pit Table:
We understand the customer has had issues with the fire pit not staying lit, despite troubleshooting efforts. Unfortunately, this item is currently out of stock, and we are unable to offer a direct replacement at this time. However, we are happy to assist in one of two ways:1. Return Option: If the customer is able to package the item, we can arrange for a UPS pickup and return at no cost to the customer.
2. Parts Inquiry: Alternatively, we can initiate a parts request with the manufacturer and check on availability or a possible estimated restock date for a replacement.Sincerely,
Bed Bath and Beyond
Initial Complaint
Date:06/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a platform bed from Bed Bath and Beyond on April 17, 2025. During assembly, we were unable to put the bed together due to some malformed parts that just wouldn't align properly. I contacted the ***************************** service ***** several times and could not get any help. I texted using the number they provide and there was no response. I spent HOURS on hold just to talk to someone. Then, when I did get a hold of someone, they didn't seem to understand the problem. Then there weren't enough shipping labels to return it, then the weight for the labels was incorrect. After many weeks, I finally asked for a supervisor and was connected to Adolf. She provided me with labels, and scheduled a pickup date from *** and I was given an RMA # which I put on all the boxes. She told me it would take 3-5 business days for the $496 to be returned to my account. This was almost three weeks ago. I have sent multiple emails to her with NO RESPONSE. I have contacted their corporate headquarters as well. NOTHING. I have emails, *** tracking labels saying the two boxes were received by the Bed, Bath and Beyond facility. I want a full refund. I am also out additional money because I had to provide boxes to ship this item back. This has been a nightmare and is the worst experience with ***************************** service I have ever encountered.Business Response
Date: 06/17/2025
To Whom It May Concern,
As of June 17, 2025, a refund in the amount of $485.60 has been issued to the ************************************************************************************************************** payment. Please note that depending on the financial institution, it may take several business days for the refund to appear on the ***********************************************************.
We sincerely apologize for any delays experienced during the return and refund process and appreciates the ****************************** patience.Sincerely,
Bed Bath and Beyond
Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, even though they did not refund the full amount. I am so worn out by this process I will just have to accept it for what it is.
Sincerely,
****** EastonInitial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/12/25 I placed an order through Overstock.com, order number *********. On 5/16/25 I initiated a return of the order through the website, and was provided a shipping label. I shipped the package back via UPS and it was delivered back to Overstock on 5/27/25. UPS tracking number ******************. I have since reached out twice via email asking when I will receive the refund and have received no response. I would like the refund to be issued ASAP as we are well beyond the timeframes specified by the company for both a response to emails and the issuance of a refund.Business Response
Date: 06/12/2025
To Whom It May Concern:
The customer was refunded for the return.
Refunds are typically posted to accounts within 3-5 business days and is dependent upon the financial institution.
Sincerely
Bed Bath & BeyondCustomer Answer
Date: 06/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23450833, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an outdoor dining set from them. It arrived with several damages to it. I reached out to them, the way it said I was supposed to (by ***************************** care e-mail address). I sent them photos of the damages. They said someone would get back to me, and they never did. I followed up a second time, and they said they would get back to me, and they never did. I followed up a third time, and threatened further action, and no one has gotten back to me.Business Response
Date: 06/20/2025
To Whom It May Concern:
The item ships freight. The team that works freight is delayed due to high volume.
The customer was offered a return. They do not want to return the item.
The supplier has been contacted for parts.
Sincerely
Bed Bath & BeyondInitial Complaint
Date:06/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a pair of Gucci shoes on their website. I quickly read the return policy at the top and seemed like I could return them. I would never spend $700 on something I couldn’t potentially return bc of fit, size, quality, etc. not for that much money! When I called to get the return slip she said, designer items you can’t return. Never heard of a policy like that in my life. No where on the item when I was checking out said final sale. Most all websites reiterate final sale at the check out. This was VERY deceptive business practice.Business Response
Date: 06/12/2025
To Whom It May Concern:
The product pages states:
Returns:
FINAL SALEThe information on Returns state:
Final Sale
All items in the Designer Shop are final sale and not eligible for returns. We encourage you to review all product details carefully before purchasing. For more information, please see our Return Policy.Sincerely
Bed Bath & Beyond
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