Complaints
This profile includes complaints for Beyond, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,559 total complaints in the last 3 years.
- 491 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package has not been shipped and there is a 100 minute wait time when I call customer service. Yes 100 minute wait time. My order number is *********. *** ****** . Usps tracking # **********************
I would like a refund
Business Response
Date: 07/02/2025
To Whom It May Concern:
The customer has been refunded for the order that did not update the tracking.
Refunds are typically posted to accounts within 3-5 business days and is dependent upon the financial institution.
Sincerely
Bed Bath & BeyondCustomer Answer
Date: 07/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23538822, and find that this resolution is satisfactory to me.
Sincerely,
*** ******Initial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 18, 2024, I ordered the 109.84" U-Shaped Modular Sofa with Toss Pillows from Bed Bath & Beyond. When the sofa arrived and we assembled it, we discovered that four toss pillows were missing. In addition to the missing items, the quality of the sofa was incredibly poor. The cushions were flat and lacked support, and the construction was subpar—the sections would not stay together because the metal brackets meant to secure them were too flimsy to be effective.
I reached out to customer service and explained the issue. I was told to repackage the sofa and return it. However, the cushions had been vacuum-sealed from the factory, and after opening, they expanded and would no longer fit in the original boxes. Without access to vacuum sealing or oversized packaging, I could not reasonably rebox the sofa. I contacted multiple furniture and appliance stores trying to locate suitable boxes but had no success.
In February 2025, I reached back out to customer service and explained that I couldn’t find a way to package the item properly. I requested that they arrange for a pickup. They instructed me to notify them once I had it packed, and they would then provide call tags and schedule UPS pickup.
On April 7, I emailed to let them know it was packed and that I needed the call tags and pickup scheduled. I received no reply. In May, I called again and was told the tags would be sent and the pickup would be arranged. I did not receive the call tags and no one followed up for scheduling.
I called once more in June, and the representative told me the return period had expired and nothing could be done. When I said I’d file a complaint, he responded that I should “go ahead,” that “nothing would be done,” and I was “wasting my time.”
I have now spent months trying to resolve this. I was sent an incomplete and defective product, and customer service failed to assist despite multiple attempts on my part. I respectfully request a full refund.Business Response
Date: 06/24/2025
To Whom It May Concern,
We have set up the return for the 109.84" U Shaped Modular Sofa with Toss Pillows Option: Grey and a call tag for UPS under tracking ****************** to pick up the item.
UPS will make their first attempt in 2-5 business days. They will make a total of 3 attempts in case they miss the customer. Please write the Return Merchandise Authorization (RMA) number #********** on the outside of the package large enough for it to easily be seen.
The customer will be refunded within 1-5 business days of our warehouse receiving the item. Once the refund has been issued, customer will be sent an email with the refund confirmation.Sincerely,
Bed Bath and Beyond
Customer Answer
Date: 06/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23482165, and find that this resolution is satisfactory to me. The package was picked up by UPS on Thursday (6/26/2025).
Sincerely,
******** *****Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 2 dressers from here. Said it delivered and it was not. I contacted bed bath and beyond also to let them know. They showed no concern at all. I even purchased purchase protection so if anything was to happen whether it's damages or lost or never delivered I'd be refunded. Still nothing. I requested my full refund because now I ordered elsewhere and they still show no concern.Business Response
Date: 06/18/2025
To Whom It May Concern:
The customer was advised to file a claim with Extend.
Records show that a claim was filed and approved.
The customer would have received a card with the amount of the order on it to replace the order per the terms of the shipping protection plan.
Sincerely
Bed Bath & BeyondInitial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 1600 worth of deck furniture including a patio table and chairs, sectional couch and fire out and 3 rugs. The table and chairs is very clearly used, it has marks all over it some of which have been spray painted to disguise. The picture of the set is clearly not advertise correctly the chairs don’t slide in and barely fit the table it comes with. I filed a complaint with bed Bath and beyond right away and after going back-and-forth all they would offer was a $50 refund which I had to fight for. When I attempted to exchange one of the rugs, they charged a $26 restocking fee. Despite this, I still want to head and purchase the size that I needed and kept the original one anyways. When they finally suggested I return the table and chairs, I explained I do no longer have the boxes, despite this, not being my fault, I was expected to take everything apart find boxes that would fit very oddly shaped deck furniture and send it back for whatI assume would be a large fee. It took 2 weeks to finally see the 50 for the damaged set. But at this point we accepted keeping it… moving onto the sectional and fire pit..we have no issue with the sectional but the fire pit is broken very clearly broken. It’s only stayed lit I would say 2 to 3 times often shuts off. We’ve done everytroubleshooting thing possible it looks like there’s parts that were either used or need to be replaced which is unacceptable and a brand new fire pit that cost $1000. It seems to be a pattern here with their stuff, I was hesitant to use them after they’ve shut down, but figured I would give it a shot at their online stuff. I am so disappointed. I’ve also complained about the Fire pit and all they’ve done is send me a video to try and fix it. This was all purchased weeks ago we shouldn’t have these issues. I have asked for a new fire pit before I break down and return this one as I no longer have the box. I am waiting for a reply. Please help this is horrible service for an expensive purchase.Business Response
Date: 06/24/2025
To Whom it May Concern,
Thank you for bringing this matter to our attention. We sincerely apologize for the customer’s experience and appreciate the opportunity to address the concerns.
We understand the customer placed a significant order totaling approximately $1,600 for various patio items, including a table and chairs, a sectional, fire pit, and rugs. We regret that several of the items received did not meet expectations.
Patio Table and Chairs:
We acknowledge the customer reported visible wear and damage on the table and chairs. While we initially offered a $50 refund, we understand the customer’s frustration with the condition and difficulty using the set. As a gesture of goodwill and to better reflect the inconvenience, we are processing an additional refund of $16.79, bringing the total refund to 20% of the item’s cost.
Rug Return:
The customer requested a return due to sizing. As the return was related to buyer’s remorse and not a product defect, a restocking fee of $26 was applied in accordance with our return policy.
Fire Pit Table:
We understand the customer has had issues with the fire pit not staying lit, despite troubleshooting efforts. Unfortunately, this item is currently out of stock, and we are unable to offer a direct replacement at this time. However, we are happy to assist in one of two ways:1. Return Option: If the customer is able to package the item, we can arrange for a UPS pickup and return at no cost to the customer.
2. Parts Inquiry: Alternatively, we can initiate a parts request with the manufacturer and check on availability or a possible estimated restock date for a replacement.Sincerely,
Bed Bath and Beyond
Initial Complaint
Date:06/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a platform bed from Bed Bath and Beyond on April 17, 2025. During assembly, we were unable to put the bed together due to some malformed parts that just wouldn't align properly. I contacted the ***************************** service ***** several times and could not get any help. I texted using the number they provide and there was no response. I spent HOURS on hold just to talk to someone. Then, when I did get a hold of someone, they didn't seem to understand the problem. Then there weren't enough shipping labels to return it, then the weight for the labels was incorrect. After many weeks, I finally asked for a supervisor and was connected to Adolf. She provided me with labels, and scheduled a pickup date from *** and I was given an RMA # which I put on all the boxes. She told me it would take 3-5 business days for the $496 to be returned to my account. This was almost three weeks ago. I have sent multiple emails to her with NO RESPONSE. I have contacted their corporate headquarters as well. NOTHING. I have emails, *** tracking labels saying the two boxes were received by the Bed, Bath and Beyond facility. I want a full refund. I am also out additional money because I had to provide boxes to ship this item back. This has been a nightmare and is the worst experience with ***************************** service I have ever encountered.Business Response
Date: 06/17/2025
To Whom It May Concern,
As of June 17, 2025, a refund in the amount of $485.60 has been issued to the ************************************************************************************************************** payment. Please note that depending on the financial institution, it may take several business days for the refund to appear on the ***********************************************************.
We sincerely apologize for any delays experienced during the return and refund process and appreciates the ****************************** patience.Sincerely,
Bed Bath and Beyond
Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, even though they did not refund the full amount. I am so worn out by this process I will just have to accept it for what it is.
Sincerely,
****** EastonInitial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/12/25 I placed an order through Overstock.com, order number *********. On 5/16/25 I initiated a return of the order through the website, and was provided a shipping label. I shipped the package back via UPS and it was delivered back to Overstock on 5/27/25. UPS tracking number ******************. I have since reached out twice via email asking when I will receive the refund and have received no response. I would like the refund to be issued ASAP as we are well beyond the timeframes specified by the company for both a response to emails and the issuance of a refund.Business Response
Date: 06/12/2025
To Whom It May Concern:
The customer was refunded for the return.
Refunds are typically posted to accounts within 3-5 business days and is dependent upon the financial institution.
Sincerely
Bed Bath & BeyondCustomer Answer
Date: 06/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23450833, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an outdoor dining set from them. It arrived with several damages to it. I reached out to them, the way it said I was supposed to (by ***************************** care e-mail address). I sent them photos of the damages. They said someone would get back to me, and they never did. I followed up a second time, and they said they would get back to me, and they never did. I followed up a third time, and threatened further action, and no one has gotten back to me.Business Response
Date: 06/20/2025
To Whom It May Concern:
The item ships freight. The team that works freight is delayed due to high volume.
The customer was offered a return. They do not want to return the item.
The supplier has been contacted for parts.
Sincerely
Bed Bath & BeyondInitial Complaint
Date:06/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a pair of Gucci shoes on their website. I quickly read the return policy at the top and seemed like I could return them. I would never spend $700 on something I couldn’t potentially return bc of fit, size, quality, etc. not for that much money! When I called to get the return slip she said, designer items you can’t return. Never heard of a policy like that in my life. No where on the item when I was checking out said final sale. Most all websites reiterate final sale at the check out. This was VERY deceptive business practice.Business Response
Date: 06/12/2025
To Whom It May Concern:
The product pages states:
Returns:
FINAL SALEThe information on Returns state:
Final Sale
All items in the Designer Shop are final sale and not eligible for returns. We encourage you to review all product details carefully before purchasing. For more information, please see our Return Policy.Sincerely
Bed Bath & BeyondInitial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Be aware that Bed Bath and Beyond (Beyond Inc) is scamming customers through their Beyond + membership. 2 years ago, I signed up for membership through Overstock.com. I failed to cancel the membership before the year was up, which was truly my own fault initially. Oddly, Overstock merged with Bed Bath and Beyond and transferred the membership to them. When I realized this and the unexpected charge, I contacted the company while the charge was still pending and asked them to refund the charge and cancel my enrollment. They agreed to do both without any issue. Last month, I find yet another charge for the Beyond plus membership. It was only then that I realized they never gave the refund last year. I called again, had the same conversation, and was told again that I would be refunded (for BOTH years) and the membership canceled. A month went by and no refund. I contacted customer service today who claims they cannot initiate a refund and that their supervisor is busy. They claim they only see a record of the membership cancellation request from this year and nothing else. Nothing from last year and no refunds approved. Please hold this company accountable. This is clearly a scam. They went bankrupt 2 years ago and re-emerged scamming.Business Response
Date: 06/10/2025
To Whom It May Concern,
The Beyond+ membership is set up as an auto-renewing
subscription to ensure uninterrupted benefits for Bed Bath and Beyond members.
As outlined in Bed Bath and Beyond terms and conditions, the membership renews
annually unless it is cancelled prior to the renewal date, and the fee is
non-refundable once the renewal has been processed.After reviewing the customer account, Bed Bath and Beyond
can see that the auto renew feature for the customer remained active, which is
why the charge was processed as the customer contacted us on May 14, 2025,
after the subscription had already renewed.Bed Bath and Beyond sends out multiple email notices to Bed
Bath and Beyond customers reminding them that the membership is set to renew,
giving the customer the option to turn off the auto renewal to cancel the
membership.While Bed Bath and Beyond is unable to issue a refund in
accordance with Bed Bath and Beyond membership terms, we have turned off
auto-renew to prevent any future renewals.The customer will continue to enjoy the membership benefits through
May 15, 2026, as the membership remains active for the duration of the
subscription period.Bed Bath and Beyond understands this may not be the
resolution the customer was hoping for, we sincerely apologize for any
inconvenience caused. Bed Bath and Beyond truly appreciates your understanding
and the opportunity to clarify Bed Bath and Beyond Beyond+ policy.****************************************************
*********************************************************************Sincerely,
Bed Bath and BeyondInitial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a sofa, and it has not been delivered.Business Response
Date: 06/10/2025
To Whom It May Concern,
After reviewing the customer’s order, we confirmed that
there is currently a delay with the shipment of the sofa. Unfortunately, the
item has not yet left the warehouse within the estimated shipping timeframe
listed on our website. While delays of this nature are rare, we understand that
they can be frustrating, and we sincerely apologize for the inconvenience this
has caused.
When such situations occur, our policy provides customers with two options:
1. Cancel the Order
The customer may choose to cancel the order, in which case a full refund will
be issued to the original form of payment.
2. Keep the Order Open
Alternatively, the customer may opt to keep the order open, allowing our
shipping partner an additional 30 days to fulfill the shipment. While this
extension provides flexibility, we often see orders ship much sooner than the
full 30-day window.
We are currently awaiting the customer’s decision on how they would like to
proceed.Sincerely,
Bed Bath and Beyond
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