Reviews

Review Details

• Review fromJa T

  Date: 04/03/2024

  1 star

  Ja T

  Date: 04/03/2024

  Don't pay for expedite shipping!!! And their customer service is well there is none..I bought my almost 70$ screen protector on the 26th ,paid for 2-3 day shipment, and it's now April 3rd and it hasn't even shipped out,ive sent 2 emails to customer service about it and still no reply..will never be a customer again with them

  ZAGG, Inc.

  Date: 04/04/2024

  We are terribly sorry you did not receive a response to your email in the time frame you expected. We do respond to emails in the order they are received. We can see as of this morning, Thursday, April 4th, you have been assisted by ****** helping you with a refund and a re-fulfillment of the order you have not received. Again, we are very sorry for any frustration you may have experienced. Thank you for reaching out and letting us know about your concerns.

• Review fromHaven D

  Date: 04/03/2024

  1 star

  Haven D

  Date: 04/03/2024

  60 dollars for a screen protector is an absolute joke. I thought it was ridiculous when it was 40, but I used to use it because was convenient and i dont like putting on my own, but 60 is just insane for a product that likely costs them a dollar or 2 to make. On top of that if I have to get a replacement its 10 dollar to ship it? even though you have a stack of them sitting there at the store, and they likely all shipped together for less than 10 dollars. After a trip to a store recently for my new s24 ultra I will never use them again and learning all this I will never go back. Hopefully more will join me and this company will reevaluate their greedy ways.

  ZAGG, Inc.

  Date: 04/15/2024

  Thank you for reaching out to ZAGG. We are sorry to hear about your disappointment concerning the purchase you made at a kiosk. As you might not be aware all kiosks and resellers are independently owned and operated, and they have their own fees, pricing and warranty coverage. The fee charged at kiosks is for their professional installations which is guaranteed for two weeks after the installation. Whereas any other brand you can buy does not come with that guarantee. As for ZAGG.com, our pricing might be a bit higher than the average protection you can buy elsewhere but we also provide all our customers with our 30-day money back guarantee for any reason, and we also offer our Limited Lifetime Warranty. As stated on the ZAGG.com website and our packaging we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US + tax). This includes a completely new shield (as many times as needed for the lifetime of your device), installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. Hopefully this information helps you understand the costs you are concerned about and all that that includes for ZAGG.com purchases, but if you are concerned about your local kiosk, we advise you to reach out to them directly and file a complaint with the store manager.

• Review fromLeanne S

  Date: 03/22/2024

  1 star

  Leanne S

  Date: 03/22/2024

  This company is such a scam. I bought a $60 screen protector for a brand new iphone and it broken within a WEEK of purchasing it. When I reached out for my "free" replacement, they told me I'd have to pay $10 for shipping. I've sent 5 lb packages for $10 before, there is no way they can't send it in a padded envelope for near next to nothing cost. Not to mention the product does not cost $60 to make so you would think free shipping would be an option. **************** could care less and was incredibly unhelpful. I'll make sure no one I know purchases from these people.I bought a three pack of screen protectors off of Amazon for $7. It has been on my phone for over a month now with no issues. What an absolute joke this company is.

  ZAGG, Inc.

  Date: 03/25/2024

  We are sorry to hear you feel ZAGG is scamming our customers with the shipping and handling fee for our Limited Lifetime Warranty and because the InvisibleShield broke within a week of having the InvisibleShield on your device. The InvisibleShield did in fact do what it is designed to do, which is to break or crack and prevent damage to your device. While it is certainly understandable to be frustrated, we are in no way scamming you or any of our other customers. We do have customers that never need to utilize the warranty while others take advantage of the warranty once every month, or sometimes a couple times a month. Every customer is different in their needs, which is why we have our warranties set up the way we do. The original price you paid does provide you with a lifetime supply of warranties for the original device, compared to other brands, where you pay once, throw away and pay again. While with ZAGG and the small shipping and handling fee, it does provide you with an invisibleSHIELD that is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website and on our packaging, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and as a one-time exception we have placed an order for you for two of the InvisibleShields you have registered on your ZAGG account. Keep in mind that should you choose to use the Limited Lifetime Warranty in the future, we will ask you to pay the shipping and handling fee. One the order ships you should receive an email with the estimated delivery time for ***** ground service. Hopefully we have been able to educate you on our warranty policy and fees, and we hope the action we took shows you we do value every one of our customers and appreciate your feedback.

• Review fromHazel K

  Date: 03/20/2024

  1 star

  Hazel K

  Date: 03/20/2024

  I would strongly advise against ZAGG to anyone. I am not someone who typically writes reviews, but my experience has been so bad that I felt it was necessary to share. I have the same complaint as ************ posted on 3/17/24. If I could give them zero stars, I would. I paid $10 for shipping, and received a confirmation email with a tracking and order number. However, the tracking number was invalid, and when I reached out to customer service, they were not helpful at all. They told me to wait ***** days because I live in ******, and gave me an expected delivery date of 3/18/24. When I didn't receive anything, I sent another follow-up email. Throughout this entire ordeal, it was a constant battle in an email thread of over a dozen messages with 5 different customer service reps, and this last one tells me that I now have to wait until April 5, 2024 for my replacement shield protector for my iPhone 14. They said they would express ship my screen if I don't receive it by this date, but that is not an acceptable answer. I want my refund for shipping and never want to do businees with ZAGG! Shame on you for cheating your customers!

  ZAGG, Inc.

  Date: 03/22/2024

  We are very sorry you have not received your order that was placed on January 30th and shipped on February 2nd, only to be told to wait longer. We can certainly understand being upset and angry. After reviewing all the communication, we can see you were not provided with the best Care assistance we expect from our agents and for that we are very sorry. We do post - ************************************************************* Shipping Estimations Orders will ship as soon as practicable from when the completed order is received and payment is processed, unless noted at the time the order is placed or if you receive an email notice that an item in your order has been delayed. Preorders will ship at a future date. Any expected delivery dates that *** be given are only estimates. Orders can be delayed due to verification or time of order being placed. Orders *** be delivered in separate shipments. All purchases through ZAGG.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. Shipping of non-Dangerous Goods to the following locations *** take additional time as compared to shipments within the continental **** ******, ******, and *********** Other locations outside of the continental **** APO addresses (such as Armed Forces addresses overseas) However, when you reached out to us Wednesday, March 20th, we should have helped you at that time with a new order. We apologize for our response. To make this right, we have refunded you $10.46, and sometime today, March 22nd, we will reach out to you to confirm your shipping address and we will send you a free warranty with upgraded shipping. Hopefully these actions taken show you that our customers are very important to ZAGG, and we strive to make any experience with us a good one, so when we fail, we need to make it right.

• Review fromAngie S

  Date: 03/19/2024

  1 star

  Angie S

  Date: 03/19/2024

  This is a total ************ do not purchase- false warranty zero stars

  ZAGG, Inc.

  Date: 03/20/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you reached out to ZAGG about our **************** Warranty Guarantee, and you are upset about the small shipping and handling fees that are part of the warranties ZAGG offers. We can see you have 6 registrations with us, and we have sent you two free warranties already. We are no longer able to continue to provide you with free warranties, and we are sorry this is upsetting to you. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way. We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee. Hopefully this explanation will help you understand the Limited Lifetime Warranty Guarantee.

• Review fromDavid W

  Date: 03/17/2024

  1 star

  David W

  Date: 03/17/2024

  The warranty is an absolute scam. I only gave one star since the BBB does not let me leave zero stars. I paid an absurd $45 for an iPhone 15 Pro Tempered Glass Screen Protector because the box said "No Hassle Lifetime Replacement Policy." It does not say on the box that they'll charge a $10 "shipping fee" for each replacement. The screen chipped within three weeks, and they are charging me $10 shipping (plus tax) for the free replacement! Thus, for the original screen and "free" replacement, I've paid $55. If I had purchased a two-pack Spigen screen protector on Amazon, it would have been $18 (and it also comes with a device that allows for easy installation, so it's not like Zagg offers what others do not.) Indeed, almost any screen protector on Amazon is under $10 (with free shipping), yet, that's what Zagg charges for their "free" replacement. As I said, it's a complete scam. I never would have purchased this product if the box said that they were going to charge a $10 replacement fee. If anyone is aware of a class action lawsuit for deceptive business practices against Zagg, please post it in the comments.

  ZAGG, Inc.

  Date: 03/19/2024

  Thank you for reaching out to ZAGG about the **** Private Label Program you accepted when you purchased the tempered glass screen protector at ****. Here are the details of the **** Private Label Program you accepted: There is only one SKU, the tempered glass screen protector. **** and ZAGG branding appears in both the warranty portal and on all email confirmations. Standard shipping is $10 (plus applicable tax), and the shipping code redemption box is removed meaning no reduced s/h. Product registration through the portal is only populated with **** products. The majority of these replacements will be done in-store. There is a return requirement for the original screen protector. The warranty includes pre-addressed return envelopes in the **** warranty kits. The customer is responsible for postage. In the registration confirmation, customers receive a link to the ****-branded replacement KBA: ****************************************************************************************************************************************** We are sorry, if when you made your purchase at ****, all the details were not provided to you, however, as this is an **** Private Label program through ****, we are not able to refund you the shipping and handling fee as you requested. You can always go back to the **** store where you purchased this product to have them provide you with the replacement InvisibleShield, however, there could possibly be a fee as well through ****, since this is a requirement of the **** program. As for the ZAGG Limited Lifetime Warranty Program, that is not through the **** Private Label program, the replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the ZAGG.com website and on the ZAGG packaging (not the **** packaging) we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating. We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. As an option, once you have your order, you are welcome to return any product that you order from ZAGG for a full refund under the ZAGG 30-day refund policy if the **** Private Label program does not meet your needs. You can find our refund information at this link: ************************************************************* Thank you for your understanding in this situation and hopefully we have been able to explain why there is the fee you are questioning, and what it covers.

• Review fromAmber G

  Date: 03/07/2024

  1 star

  Amber G

  Date: 03/07/2024

  Second screen protector for apple 24 plus . Both times the protector cracked within 2 days !! To top it off ZAGG wants to charge $10 to ship. Wont recommend ZAGG and wont buy ZAGG products of any kind ever again !!!

  ZAGG, Inc.

  Date: 03/11/2024

  We are terribly sorry to hear you had two InvisibleShields crack within 2 days of installation, as you do not specify exactly what happened to cause the InvisibleShields to crack. The InvisibleShield is doing what it is designed to do, which is absorb any shock to the device, and crack, so the screen on your device does not crack. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website and our packaging, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process for one of your InvisibleShields there will be a note on your ZAGG registration making a one-time exception to waive the shipping and handling fee. Just call or contact our ************************ **************, Live Chat or Email to help you get this set up.

• Review fromWilliam H

  Date: 03/04/2024

  1 star
  I bought one of their keyboards and in less than a month the keyboard broke. When it broke it caused the iPad that I had inside of it to fall and bust. When asking about how to remedy the situation because of their product malfunctioning causing damage to my device they said that they were not willing to do anything they would only give me another keyboard if I could prove that I bought it. Which I had proof. Not the best solution for malfunctions on their end.

• Review fromDarren F

  Date: 02/21/2024

  1 star

  Darren F

  Date: 02/21/2024

  I ordered two screen replacements and only one was shipped. I had registered both and they could not find them in their system even though I received confirmation. I am not being asked to pay another shipping fee for their error. They make it very difficult to speak to someone and get any issues corrected. Their products seem to be fine but customer service *****.

  ZAGG, Inc.

  Date: 02/22/2024

  We are very sorry to hear you received only one item out of the two you ordered, you are not able to locate your order on ZAGG.com, and you feel ZAGG purposely makes contacting us hard. We can see how frustrating this must be. ************************************************** We offer direct contact by phone **************, email and chat options. We are sorry if you have not been able to reach us through these three options. The last email we received from you was January 23rd, 2023. We located only one warranty order placed on February 13th, ****, order number ending in ****. If you placed a warranty order that included two items, we are sorry but only one warranty is available at a time. Per: ********************************************************* Limit of 1 product item per warranty order. Limited Lifetime Warranty For device-specific products covered by a limited lifetime warranty, ZAGG warrants the product against wear and damage during the lifetime of the device for which the product was purchased. For products that are not device specific, ********************** warrants the product against wear and damage for as long as the Purchaser owns the product. To make a warranty claim for products other than InvisibleShield, Purchaser must register the product at ZAGG.com, provide a valid credit card and return the damaged product. To make a warranty claim for InvisibleShield products, Purchaser must register the product at Zagg.com, provide a valid credit card, and may be required return the damaged product. Limit of 1 product item per warranty order. You may also take your product to any supporting franchise location for a warranty replacement. Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. At ZAGGs discretion, ZAGG may replace the product with a refurbished product. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. If Purchaser is in ***************** and ZAGG requires return of the original product, ZAGG shall pay the shipping costs to ship the original product back to ZAGG. If Purchaser is not in *****************, Purchaser shall pay the shipping costs to ship the original product back to ZAGG. Purchaser shall pay the shipping costs for the replacement product. In the event that return of the defective product is required, failure to return the original product within sixty (60) days will result in the Purchasers credit card being charged the full retail price of the replacement product. To locate your order on ZAGG.com you will want to select Sign In next to the online shopping cart at ZAGG.com. Once you sign in with your username and password, you will be directed to your account and have the option of selecting Purchase History or Registered Products. This is where you will locate any orders placed, or registration history. We hope these steps and information clear up your concerns and thank you for being a ZAGG customer.

• Review fromHeather E

  Date: 02/16/2024

  1 star

  Heather E

  Date: 02/16/2024

  I place an order for a replacement battery and attempted to cancel the order within an hour. The company allowed no method to contact customer service besides email. I sent a message and didnt receive a response. I followed up and finally received a response saying the order was already in fulfillment and they couldnt cancel it, which isnt true. The order could have been recalled prior to shipping or even during shipping. The company proceeded to charge me for shipping the order I tried to cancel. I said I would return the replacement unit and asked if the shipping charge would be refunded and they said it would be something they could do.The company provided a return label to send the unit back to them. I told them I would have preferred to refuse the shipment because it would be extremely inconvenient to my schedule to bring it to a post office. They said if I refused delivery they couldnt track the unit if it became lost. I decided to accommodate their request, even though it was a bother to me, and they said they could refund the shipping charge.I brought the unit to the post office and the unit was returned. I notified them via email that I mailed the unit and requested again that the shipping charge for the unit be refunded. At this point they said they wouldnt refund the charge. I have all documentation of their earlier email stating they could refund it. They now say the mistake was mine, even though they prevented me from canceling the order in the first place, and they took no steps to recall the shipment from delivery.The company has behaved in a predatory manner to the detriment me as a customer. They refuse to provide customer remediation such as the basic practice of canceling an order within a short window of order placement, which is a basic and standard practice. They say they could refund the shipping and then went back on their word and said they wont. Its poor customer service and dishonest.

  ZAGG, Inc.

  Date: 02/20/2024

  We are very sorry for any confusion about how to contact ZAGG. We offer three ways to reach us, call us on our toll-free number **************, email or chat with us. We are sorry you felt we only offered email. It is true that once an order is placed and has entered our fulfillment stage an order cannot be cancelled. It is unclear why you would feel we would not be honest about our cancellation policy. We process our orders almost immediately after receiving them: ************************************************************* Once placed by the customer, orders made on ************************** cannot be cancelled. You may return your unwanted, unused product to ZAGG pursuant to ZAGGs return policy which may be found here. We suggest before placing any order with a company that you become familiar with their policies, as every business is different. We have refunded your warranty order for $10.80. Thank you for your feedback regarding our Care Team. We apologize for any frustration you have experienced.