Reviews

Review Details

• Review fromrobert l

  Date: 02/14/2024

  1 star

  robert l

  Date: 02/14/2024

  I bought about 80 days ago a Manhattan Snap case for my iphone 15 pro. It tore where the cut out for the speaker is at the bottom. I spent about 1 hour flailing trying to get a warranty registered. Finally after registering the product and going to get a warranty replacement, the site stated that the item was on back order. Strange as they have so many colors of it and all of them are unavailable? I could, however, select a less desireable case or a more expensive case. I started to select the more expensive and before I know it I was having to pay about $40 (including $10 for shipping). Really? So I stopped and opened another browser and attempted to order the case. Amazing and miracle.. the case was not available for purchase as I got all the way to entering my credit card number and stopped. Essentially, their warranty is a total SCAM and a LIe. Do NOT purchase from them with any hopes of having any service or warranty.

  ZAGG, Inc.

  Date: 02/16/2024

  We are terribly sorry you feel the ZAGG Limited Lifetime Warranty is a scam and a lie. We guarantee the Limited Lifetime Warranty is real. However, from time to time and no matter how well we plan to have adequate inventory of a certain product, we do run out based on demand. It appears this may be the case for the item you are looking for, the black ZAGG Manhattan Snap Apple iPhone 15 Pro. You may not be aware, but we do state on ZAGG.com ********************************************************* ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. You stated, I started to select the more expensive and before I know it I was having to pay about $40 (including $10 for shipping). This is true because you were choosing a more expensive product than the Manhattan Snap, so you would pay the cost difference between the more expensive case and the Manhattan Snap, $40.00 plus the shipping and handling fee $9.99 + any tax but you can select another color of the same model case and will only pay the shipping and handling fees and no upgrade fees. You then can always reorder the black Manhattan Snap when it becomes available again, so that way you always have protection for your phone. ZAGG stands 100% behind our Limited Lifetime Warranty and your account has been noted if you want to contact our Care Team, we will make a onetime exception and waive the shipping and handling fee towards any other color we have in stock for the ZAGG Manhattan Snap Apple iPhone 15 Pro, Red, Navy, Lavender, Plum, Sage, Sky ***** Pink. You can reach us at **************

• Review fromDan W

  Date: 02/12/2024

  1 star

  Dan W

  Date: 02/12/2024

  This company's warranty replacement is not legit. I have an email with the product registration number. I cannot reset my password for the account associated with the email address that I received the product registration email to. I cannot reach them by phone. They do not respond to emailed tickets. Do not buy from Zagg if you ever anticipate needing any customer service as they are not reachable.

  ZAGG, Inc.

  Date: 02/13/2024

  Thank you for reaching out. We are terribly sorry if you experienced problems when reaching out to us. We assure you our warranty policies are legitimate. Within the last six months we upgraded our systems and in doing so, not all information migrated over as we anticipated, and our current hold time to talk to a person is roughly between 15 to 20 minutes. We did receive the email you sent to us yesterday, February 12th, so we are still within our estimated response time. We are sorry if we did not meet your expectation of a response. We confirm you were able to log into your ZAGG online account and place a warranty order yesterday. We are always trying to make processes better and faster, but change does come with some lead time that *** cause some frustrations and for that we apologize. We appreciate your patience and understanding.

• Review fromJeremy B

  Date: 02/07/2024

  1 star

  Jeremy B

  Date: 02/07/2024

  I purchased 2 screen protectors for my wife's phone and mine. I registered both with Zagg immediately. When my screen protector cracked I went online to get i a new one and they said they were out. I tried multiple times to no success. They changed their website now and unregistered my screen protectors. I would like to file a class action lawsuit for false advertising.

  ZAGG, Inc.

  Date: 02/08/2024

  We are terribly sorry if your previous registrations are missing from ZAGG.com. We assure you we did not intentionally remove any data to prevent you from utilizing any ZAGG warranty. We updated our systems several months ago and not all the information migrated over, which has caused some previous customer information to go missing. You are certainly *********** any warranty you are still eligible for. All you need to do is create another registration and if for some reason the product is no longer available reach out to us and ask for a supervisor if our agents are not able to locate the product you need. You also have the option of having us create another registration for you and we will need to collect certain information. If you would like our assistance, please call us at ************** or reach out us at ************************************************** We should always be able to find a workable solution if a product is no longer available. See our warranty guidelines as listed on ZAGG.com regarding our Limited Lifetime Warranty or our ***********year Manufactures. So, please contact us so we can make the situation right. ********************************************************* Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. At ZAGGs discretion, ZAGG may replace the product with a refurbished product. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater.

• Review fromJassandra B

  Date: 02/01/2024

  1 star

  Jassandra B

  Date: 02/01/2024

  I have registered my screen protector after purchasing 3/31/2023 now I have a cracked screen protector and have been trying several times to get on touch with zagg with no answer. I have the registered email from zagg I received on 3/31/2023. I can not log into my account to do the supposid warranty replacement. Says my password is incorrect. I select to change my password but never receive an email from zagg so I can change my password. The call I made today to zagg I waited for over 45 minutes on hold and then started reviewing other complaints and realize no one is able to ever get ahold of them.

  ZAGG, Inc.

  Date: 02/02/2024

  We are sorry to hear you cannot access your ZAGG account and cannot reach a ZAGG Care agent by phone. We are answering all our calls, and we have been receiving a larger number of contacts than usual, which has created a delay in getting to each customer. We do also offer email and live chats for our customers, so we apologize if you were not aware of this. Within the last six months we updated our systems, but we can see you do have a ZAGG account. We have set your account to force a password update, so the next time you try to log in, you should be asked to change your password. If any information is missing from your account, you should also update it, to keep the account current. This should correct your account access but if you should still be encountering any issues, please contact us at **************************************************

• Review fromChristina J

  Date: 02/01/2024

  1 star

  Christina J

  Date: 02/01/2024

  I bought a BRAND new screen protector for my brand new phone. It's supposed to be a lifetime warranty. I had some issues with it and when I called Zagg for a replacement they sent me some flimsy plastic. They then told me that they don't sell the product for my phone anymore because it wasn't popular and they won't refund me because I didn't buy it directly from them. My cell phone provider's store told me I'd have to talk with them, I have been going through this for MONTHS! I just want my money back!

  ZAGG, Inc.

  Date: 02/06/2024

  We are sorry to hear the InvisibleShield you purchased from **** store was not put on correctly and you had air bubbles. Yes, the ZAGG InvisibleShield does have a Limited Lifetime Warranty, and per ZAGG.com: ********************************************************* Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. As for your refund request for the purchase you made to ****, we are very sorry, but ZAGG is only able to refund purchases made directly to ZAGG. We are not able to refund you as we did not receive any of the funds that were given to ****. As per the previous responses you received from the ZAGG Care Team, we are sorry no one reached out to inquire about the product you wanted, which is what agents need to do to confirm what availability we have or not have. We investigated the product you need, the InvisibleShield Glass ************* Galaxy A03/A03s, and while it is set to retire in the future, once we do run out of inventory, we do have some inventory and have requested it be moved so you can order a warranty. We are looking at having units available sometime next week. We will reach out to your email on file, once we can see the inventory is available, so please make sure to add us to your address book so our email is not sent to trash or spam. Thank you for your patience and understanding in this matter and bringing it to our attention. We sincerely apologize for your inconvenience.

• Review fromsharon u

  Date: 01/29/2024

  1 star

  sharon u

  Date: 01/29/2024

  I purchased a new Zagg shield that is defective as it doesn't fully stick to my phone. The shield keeps popping up over the command buttons, requiring me to hit the buttons multiple times. I tried calling Zagg several times and waited close to two hours on three separate calls. I did get one reply to an email noting their desire to assist, but after providing additional specific information, I have received radio silence. I wrote back three more times begging for an answer, but still nothing. This leaves me no other choice than to report a complaint. I have never experienced a company not honoring a new item. It's shameful and I'm disgusted! If possible, I would have rated them a zero! Buyer beware!

  ZAGG, Inc.

  Date: 01/30/2024

  Thank you for reaching out to ZAGG through the BBB review process. We are so very sorry for the experience you have had with the ZAGG Care Team. Not receiving any response since our initial contact with you, last Wednesday, is certainly unacceptable and should never go this long without us reaching back out with a resolution. We have reached out to the agent's supervisor and escalated your matter. You should be getting a response today, per the supervisor's response to this escalation. If you do not get a response today, please contact us and ask for a supervisor.Again, we are so very sorry we have not handled your situation quickly. We appreciate your patience and understanding.

• Review fromMicheal H

  Date: 01/24/2024

  1 star

  Micheal H

  Date: 01/24/2024

  BUYER BEWARE DO NOT BUY!!!!!! I purchase this phone screen protector with the expectation that it will effectively safeguard my phone screen, While the phone screen protector itself did not shatter, it failed to prevent damage to my phone screen. The protector did not live up to its protective claims, as my phone screen still suffered significant damage. Disappointed with the performance and questioning the effectiveness of this product. Not the level of protection I expected. The company Zagg is not honoring their warranty. What ever you do do not purchase their product especially screen protectors unless you want to pay $$$$ for a new screen possibly new phone.

  ZAGG, Inc.

  Date: 01/25/2024

  Hello, We are so sorry to hear your phone screen became damaged somehow, as it is not mentioned in your message. We are not able to find a direct order placed with ZAGG with the email address and name on your message, so we do not know what product you purchased from a third-party reseller or ZAGG if the order is under a different email address or name. We are certainly happy to honor our Limited Lifetime Warranty, but it seems as if there is some misunderstanding on what our Limited Lifetime Warranty consists of. We apologize for any confusion on your expectation of the InvisibleShield, and we certainly understand how frustrating this must be for you; however, this is not something that ZAGG states the InvisibleShield will protect against. ZAGGs InvisibleShield is an exceptionally clear and virtually indestructible product that will protect your device from scratches and everyday wear and tear. It is never ZAGGs intentions to mislead any of our customers. As far as our liability is concerned, it is for the InvisibleShield only. This is publicly stated online in our FAQ section of our website. We are very sorry for any frustration you may have experienced. We would be happy to provide you with a free InvisibleShield once your screen is repaired if you would like. However, without any existing account that can be found, you can just refer to this review when you speak with an agent, and they can get you taken care of, and if the agent should have any questions, just tell them to reach out to the Account Assistance Team for clarification. Again, we are very sorry for any frustration you may have experienced and misunderstanding.

• Review fromEmily S

  Date: 01/21/2024

  1 star

  Emily S

  Date: 01/21/2024

  The lifetime warranty on the screen protectors is a scam. The screen protector for my phone has been noted as out of stock with no options for replacement or upgrade, even though I can clearly see options to purchase them on the website? Thats ridiculous. Its easy to sell someone on a lifetime replacement if you e figured out that you can just say whoops, out of stock indefinitely. Also My screen protector cracked super easily. Had it less than a month before it broke.

  ZAGG, Inc.

  Date: 01/30/2024

  We are very sorry you feel the ZAGG Limited Lifetime Warranty is a scam. We assure you we honor our Limited Lifetime Warranty, and should a product be out of stock or no longer offered, the following is posted on ZAGG.com: ********************************************************* Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. However, as you have the Tempered Glass Apple iPhone 15 ************************ ****** **** is a private label, and the warranty is handled differently for the most part. Customers typically get their replacements in-store at ****. However, if your local store is out of stock on your InvisibleShield, you should be able to register your product by scanning the ** code or going to replacements.zagg.com. You will then be taken to the ZAGG site for warranty services. From there you will only see the **** products available for registration. Once registered, the product will be available for a warranty replacement on the front end. We can see you have already created the registration. We have also been able to ensure the InvisibleShield you need has plenty of stock, and you should not have any problem placing a warranty now. Keep in mind since this is a private label so when placing your warranty, you will see: Standard shipping is $10 (plus applicable tax). A return envelope will be included with your warranty order. There is a return requirement for the original screen protector. The customer is responsible for postage. If you have not been able to yet to get your replacement through the **** store, you can now order your replacement through ZAGG.com by following the information above. Thank you very much for your patience and understanding on this matter and for bringing this issue to our attention.

• Review fromGene A

  Date: 01/08/2024

  1 star

  Gene A

  Date: 01/08/2024

  Not a good experience. I ordered two ******************* Apple iPhone 13 Pro in December. They charged my credit card, provided shipping information with the **** and the order number. I still have not received my product! Putting in the tracking number with **** it shows the product is awaiting to be received by the post office! I tried to call them to find out about my order, but they NEVER answered! I tried texting to get the information, per the hold message from ZAGG, but it routes you to the justanswer web site, which is also a big WARNING. Justanswer will make you put in your credit card information and then they proceeded to charge the card my card a membership fee without asking for permission. This is totally unacceptable! In my case it has been a ****** learned and now I'm in the process of changing my credit card and opening fraud reports with my bank. What a farce!

  ZAGG, Inc.

  Date: 01/09/2024

  Thank you for reaching out to ZAGG about your order concerns. We are very sorry you are not seeing the same tracking information we see on USPS.com. Without giving personal information out we can confirm on USPS.com the following: Out for Delivery Out for Delivery, Expected Delivery Between 12:30pm and 4:30pm G*****, CA 95*** January 9, ****, 6:10 am We are currently experiencing heavier call volumes due to the winding done of the holidays, which has created a slower than normal response for both our call center and emails. As for justanswer web site, we have never used this site and it is unclear what number you used to text ZAGG. If you were directed anywhere other than our website we suggest DO NOT continue, and please do not put any personal information on an unfamiliar site. ZAGG has never asked anyone to enter their credit card information to gather data on an order. If you do not have your order by the end of the day today, please drop us an email or if you choose to call, please do not hang up, we will answer your call. **************************************************

• Review fromBarry G

  Date: 01/03/2024

  1 star

  Barry G

  Date: 01/03/2024

  Absolute BS, I have purchased many products for all my phones, tablets, etc. haven't needed a replacment in a number of months, now I need one and can't get logged in, can't reach them by phone. Big red banner says reset my password, when you try that, nothings happens. I've tried multiple times and nothing. AND NO the emails isn't in my junk or span. Call the phone number and it automatically hangs up on you.. forget ZAGG...

  ZAGG, Inc.

  Date: 01/04/2024

  Thank you for reaching out to ZAGG about your account concerns. We are very sorry to hear you are not able to log into your ZAGG account. We cannot locate an account for you under the email provided on this complaint. However, we located an account with your name and matching zip code, with the email attached to the account ending in @neb.******. Perhaps this information will help you with logging into your ZAGG account with the correct email address. If you are still having a problem, please reach out to our Care Team at ************** or **************************************************. Please note if you do call us, you might experience a longer than normal hold time due to increased contacts from the past holidays, and there could be a slight delay if reaching out by email. We absolutely want to help you access your ZAGG account, and we would appreciate your patience and understanding in contacting us.