Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,167 total complaints in the last 3 years.
327 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HAWX last came out to do our quarterly service February 28th. In May they contacted us saying they would be coming out for our quarter 2 service. HAWX never came to do the service in May. I then contacted them in June to complete the service but they could not schedule our service until July. I contacted HAWX for a cancellation and even though I paid $54 a month for 4 months, HAWX only would refund me for 2 months.
Business Response
Date: 07/02/2025
Dear ******,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have issued a refund for the last four months. Please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23542951, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:06/27/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve been having payment issues with this company for 6months now. I talked to a manager a month and a half ago about a cancellation on my account, I’ve never cancelled my account. When I spoke to the manager they restarted my account and the fees were waved. Now I’m getting a bill of 300+ for cancellation again. I called telling them I didn’t do it. Plus they saying they sent people to do the service but in about 5-6 months no one has come to my house. I talked to the manager today about it and he is threatening me with they will send paperwork. That I contacted them and cancelled I’ve never done that. If I cancelled I would’ve called like I did today. They are telling me I have to pay when I didn’t do anything and they haven’t sent anyone to do the job in months. This isn’t right, I hired them because I would’ve done it myself but I’m a disabled veteran and I can’t but this is outrageous. And to threaten me that something harsh. I don’t want my service reinstated I don’t want compensation I just want it to go away. I’ve had them for a while and now they wanna give me issues. On top
Of that the last time which was well over 5 months ago to do “routine” service for they charged me an extra 100 for the service. How is that fair if I’m already paying for routine service. This is unacceptable. Now I do want them to cancel service because at this point they are stealing from me and they are threatening me. It is unprofessional and a disgrace
Business Response
Date: 06/30/2025
Dear *****,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience you may have experienced.
Your appointment in March was canceled due to an outstanding balance on the account. In both April and May, our technicians attempted to complete the scheduled services but were informed at the door that the service had been canceled. As a result of the service refusals, an early termination fee was applied in accordance with the terms of your agreement.
Additionally, there were two ACH payment attempts that were returned due to insufficient funds, each of which incurred a returned payment fee.
At this time, your account is closed, and the current balance is valid based on the agreement and account activity. To make a payment or discuss your account further, please contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your attention to this matter.
Sincerely,
The Hawx Team
Customer Answer
Date: 06/30/2025

Complaint: 23527871

I am rejecting this response because: when I made the agreement from you I told you guys I was the only one who can cancel the service which I never did. The person at the house was referring to I will reach out to you guys about the service before you go out there not that the service was terminated. So that’s your fault I can and asked about the service and they said it’s under my contract. Now you guys said that you guys will come out to do the service and when you guys came out I have it on video that you guys stopped at my house and never even left the car and then said service complete. Then you guys left. I called about that then it was said the service was done when it wasn’t. About the payment I have you guys in auto pay and everything was fine until this issue and all of a sudden you guys can’t take the payment I don’t believe that one second and the money was in the account the entire time. About the early termination when I spoke to the manager he said it was going to be removed and it never was so again your fault. You guys just don’t want to take responsibility

Sincerely,

***** *******
Business Response
Date: 06/30/2025
Dear *****,

We apologize for any inconvenience this situation may have caused and appreciate your patience.
We have removed the early termination fee from your account. The remaining balance, however, is valid and reflects previous account activity.
At this time, your account will remain closed. If you would like to make any changes or have any questions or concerns, please don’t hesitate to contact us at 855-527-2343. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team
Customer Answer
Date: 07/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23527871, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been continuously charged for services not rendered . I am owed a credit, according to them, of $150 for not completing services and because I am cancelling my account they are reassuring to credit me the money they took without servicing my home.
Business Response
Date: 06/27/2025
Dear *****,
Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
The charges for the Outdoor Service have been removed, and an updated invoice reflecting the remaining outstanding balance has been sent to your email.
If you have any further questions or concerns, please don't hesitate to contact us at *************
Thank you,
The Hawx Team
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a Hawx customer since May, 2020.
I contacted them by ph on 4/14/25 to cancel. They said I already pd my Apr payment (auto draft on the 5th of ea month) so they scheduled a service call for 4/30 as my last treatment and cancelled my autodraft. They said to call back after that to cancel.
5/1 - I called to cancel, they said they couldn't do that, and that an account mgr has to do that. No acct mgr was available so they told me one would call me back.
No one called.
5/8 - I emailed detailing no one called me and I considered our account closed.
5/9 - I received email saying I had to talk to an acct mgr to close the account. I responded with an email saying no one called me back and I consider the account closed.
5/12 - I received email saying my account had a balance of $70.5/13 - I finally talked to an acct mgr, *****. He closed the account and said no balance was due. I received an email saying my account was closed.
5/27 -I received email saying my account had a balance of $70. I responded with an email.
6/3 - same as 5/27
6/18 - same as 6/3... but now amount is $75
6/18 - I called and talked to multiple people with no help. I called their corp office with the same result.
I sent a LinkedIn msg to the CEO and President requesting help to resolve.
6/25 - No response
Business Response
Date: 06/26/2025
Dear ****,
Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience or confusion this situation may have caused.
After reviewing our records, we did not find any calls from you on May 1st. However, we did receive an email on May 8th, to which we responded by advising you to contact an account manager directly.
Please note that since your account was not closed until after the invoice was issued, the charges reflected on the invoice remain valid. Your account has since been closed, and we kindly ask that you contact us to arrange your final payment.
You can reach us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your attention to this matter.
Sincerely,
The Hawx Team
Customer Answer
Date: 06/26/2025

Complaint: 23518581

I am rejecting this response because:
Your records are in error.
I called the local Hawx office at ************ to cancel and spoke to Kelsey. They tried to transfer me to an account manager to complete the cancel but none were available. They said that an account manager would call me back. They also confirmed that my auto pay was tuned off, something I did when I called April 14th to cancel.

I never received a call back.

Sincerely,

**** *****
Business Response
Date: 06/27/2025
Dear ****,
We sincerely apologize for any inconvenience this may have caused. We have cleared the remaining balance, and your account has been closed with a zero balance.
If you have any further questions or concerns, please don't hesitate to contact us at ************.
Thank you,
The Hawx Team
Customer Answer
Date: 06/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23518581, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:06/23/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was misled by a Hawx Pest Control sales rep who came to my home and offered a promotional special of $89 for one quarterly treatment — with no mention of a 12-month contract or cancellation fee. I was told that $89 was all I would be charged. I agreed and provided my card. They said they came out that following Wednesday but the photos on my account do not match my property. I called to have them come back out, they never did.
Three weeks later, I was charged $361 without any prior notice. When I contacted Hawx, they claimed I signed a 12-month contract on the iPad — but the terms were not disclosed to me or clearly shown at the time. When I asked to cancel, I was told there would be a $400 cancellation fee.
I feel the company is using deceptive and unethical sales practices, and I am requesting a full refund of the $361 as I never knowingly agreed to these terms. My verbal agreement and understanding was a one-time $89 charge only.
My attempts to resolve this directly with Hawx have been unsuccessful, and I am now escalating the issue.
Business Response
Date: 06/24/2025
Dear **** and ******,
We apologize for any inconvenience this may have caused. After reviewing your account, we can confirm services were completed at your home, meaning we are unable to refund the costs of those services. We have sent the Service Reports to the email on file for your review.
We also see that at one time yesterday, June 23, 2025, you did speak to one of our Account Managers who explained everything to you, and you chose to stay a customer with us. They closed one of your subscriptions, (the Outdoor or Mosquito Package), applied a credit to your account for future services, and also lowered the price of your service.
If you would like to keep the General Pest Control Service with the changes mentioned above, we would be happy to keep them there. If you would like to close your account, we can do so. Please let us know how you would like to proceed.
You can also call our office at ***** ******** Monday-Friday 8AM-5PM.
Thank you,
Hawx Pest Control
Customer Answer
Date: 06/25/2025

Complaint: 23508471

I am rejecting this response because:
We appreciate the response from Hawx Pest Control, but it contains several inaccuracies and fails to address the core issues of our complaint.
The initial service was not performed at our home. The photos attached to the service report do not match our property, indicating that the technician serviced a different location. Therefore, we dispute the validity of the charges for that visit.
The follow-up service was performed without our consent. We were not informed that additional treatments would occur, nor did we agree to the timing or cost of these services. At no point did we agree to ongoing charges beyond the promotional rate.
We were misled by the sales representative. We were told that we were signing up for a single $89 quarterly treatment, not a year-long contract with escalating fees and separate packages (e.g., Mosquito or Outdoor). Had we received the contract or been informed of the actual terms, we would have canceled immediately.
We never received the contract. The salesperson entered incorrect contact information (wrong phone number and email), so we had no access to the agreement and were denied our legal 3-day cancellation period. This alone should void the contract under Texas consumer protection law.
The phone call referenced on June 23 was made only after we discovered the charges and took action to complain. We did not "choose to stay a customer" as implied—we were pressured into resolving an issue that never should have existed. Our request for cancellation and refund remains.
There is a pattern of deceptive practices. A quick look through Hawx Pest Control’s BBB and Google reviews reveals numerous complaints citing the same salesperson and tactics—misrepresentation, incorrect contracts, and lack of transparency.
We are formally requesting:
Immediate cancellation of all services without penalty
Full refund of charges for services not performed at our property
Confirmation that no further charges will occur
If this is not resolved promptly, we will escalate the matter to the Texas Attorney General's Consumer Protection Division and pursue further dispute actions with our bank.

Sincerely,

****** ****
Business Response
Date: 06/26/2025
Dear **** and ******,
We apologize for any inconvenience, and thank you for reaching out. We have refunded all charges back to your payment method. Please allow up to 7-10 business days for those to reflect back to your account. Your account is closed, and there will be no further services.
If you have any further questions or concerns, please do not hesitate to reach out at ***** ******** Monday-Friday 8AM-5PM.
Thank you,
Hawx Pest Control

Customer Answer
Date: 06/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23508471, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:06/23/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a 12-month contract with them on May 12th. A service man was supposed to come out at 10am, but no one showed up. I called them at 3pm and let them know what was happening and they said someone was on their way. I told them that it was too late and that I had somewhere I needed to be. This similar situation happened at least 3 other times. I noticed that they were attempting to take payment when I had yet to receive their services. Eventually I contacted their office to try to speak with a supervisor to report what was happening. The rep that answered the phone would not transfer the phone to the supervisor and would not try to help me with cancelling my contract. They told me that they would still try to attempt to charge me even after cancelling the contract.

The office I signed the contract with is **** ******* **** ****** ********** *** ********* ** ******
Business Response
Date: 06/23/2025
Dear *******,

We apologize for any inconvenience. Your account is closed, and there will be no further services.

If you have any further questions or concerns, please feel free to contact our office at ***** ******** Monday-Friday 8AM-5PM.

Thank you,
Hawx Pest Control
Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for pest control in April 2024. I signed a 12-month contract, and they were supposed to come out quarterly. Whenever they came out to "service," we would still have pests inside and out. I called multiple times to follow up, and they said they would send someone else out, but we continued to have issues. They have not been out in over 6 months despite my paying. I have sent emails and texts requesting that my services be cancelled, and they have not done so. They kept telling me to call, but due to back to back death of my friend and father, I had not been able to. They still have not rendered services and refuse to cancel the June payment despite my repeated requests to cancel.
Business Response
Date: 06/23/2025
Dear ******,

Please accept our condolences on the loss of your loved ones. We would also like to apologize for any inconvenience you may have experienced.
We wanted to confirm for you that your account is closed, and the June payment has been waived. There will be no further services.

If you have any further questions or concerns, please feel free to contact our office at ***** ******** Monday-Friday 8AM-5PM.

Thank you,
Hawx Pest Control
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After one year service contract, I have requested with a written email to stop or cancel services from HAWX Pest Control. However, the reply back was I must call them to cancel the services, and they are insisting on such with multiple emails otherwise they will continue to charge me. This does not sound legal and feels like harassment by a *************'s one of the recent email:Hello! This is your Hawx Account Manager. Its been 15 days since I received your request to cancel your services. We cannot perform services to protect your home until you speak with me or a member of my team at **************. Our office is open Monday through Friday from 8 AM to 5 PM.Your account is still active and will continue to be billed until we hear from you.Thank you,Hawx Pest Control, Hawx Atlanta East ***************************** **************
Business Response
Date: 06/20/2025
Dear Mikir,

Thank you for reaching out to us. Per Sections 1 and 5 of your signed service agreement, it does state you need to call the office to cancel. However, as a courtesy, we have closed your account at this time. There will be no further services.

If you wish to receive services in the future, please contact our office at ************** Monday-Friday 8AM-5PM.

Thank you,
Hawx Pest Control

Customer Answer
Date: 06/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Mikir *******
Initial Complaint
Date:06/18/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a 12-month service agreement with Hawx, expecting it to end after the term expired. Nowhere in the onboarding process was I clearly informed that the contract would automatically roll into a month-to-month renewal. This critical clause was buried in fine print, and Hawx never sent a reminder or notice that service would continue or that I’d be billed again.

Fast forward to after the contract ends — I get slapped with a $43 surprise charge, and when I called to dispute it, I was told it was “in the contract.” That’s not transparency — that’s predatory fine print banking on customers forgetting to cancel. There was no courtesy notice, no renewal alert, and zero accountability for misleading communication.

To make matters worse, when I initially pushed back, I was told they “don’t send accounts to collections” — only to later find out from other customers online that they absolutely do.

For a company that deals with people’s homes, this level of dishonesty and nickel-and-diming is unacceptable. I’ve never missed a payment in my life, and I’m now wasting my time over $43 because Hawx built a trapdoor into their contract.

Be warned: you’re not just signing up for pest control — you’re signing up for a billing relationship you’ll have to fight your way out of.
Business Response
Date: 06/19/2025
Dear *****,
Thank you for reaching out and bringing this matter to our attention. We apologize for any confusion or inconvenience this may have caused and appreciate the opportunity to clarify.
We understand the importance of clear communication. Upon signing the service agreement, a copy was provided to you via email. As outlined in the first paragraph of the agreement:
"Upon expiration of the initial term, this agreement shall automatically renew on a monthly basis thereafter."
By initialing and signing the document, you acknowledged that you had read and agreed to all terms and conditions set forth. As such, all charges applied to your account are valid.
Please note that your account has been closed and no further services will be provided. Should you have any additional questions or concerns, feel free to contact us at ************.
Best regards,
The Hawx Team
Initial Complaint
Date:06/17/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are a total scam of a company, they claimed my initial service would only be $80 and my quarterly price would be charged in 3 months when they charged the amount within 12 days of my initial service. They pressured me to sign a contract that they are now charging me $199+ to cancel. They won’t issue me a refund for the extra service charge either even though it goes against the timeline both stated by the contract and the salesman I spoke with at time of sign up.
I’ve checked yelp and all reviews are the same scenario!! They are fully scamming people blindly by ambushing you at your own home!
Business Response
Date: 06/18/2025
Dear *****,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this situation may have caused.
Please note that a refund for the June 12 charge was issued on June 17. Depending on your financial institution, it may take 5–7 business days for the funds to appear in your account.
At the time of signing your service agreement, a copy of the agreement and a welcome letter were sent to you via email. Both documents outline the billing terms and the early termination policy. By initializing and signing the agreement, and by reviewing the welcome letter, you acknowledged and accepted these terms.
As the terms of the agreement were not fulfilled, the early termination fee was applied in accordance with the signed contract. This charge remains valid.
If you have any further questions or need additional assistance, please don’t hesitate to contact us at ************.
Thank you,
The Hawx Team

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