Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,167 total complaints in the last 3 years.
326 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/17/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Absolutely Disgusting Experience – Stay Far Away from Hawx Pest Control

If I could give zero stars, I would. I’ve never been more blindsided, misled, and outright scammed by a company in my life. Hawx Pest Control sent a 17-year-old to my door who misrepresented the entire service. He quoted me one price and told me it was a flexible quarterly plan that could be canceled anytime without penalty.

Then he asked for a one-time passcode that was sent to my phone. I handed it over, assuming he needed it for scheduling. Instead, he accessed my phone and fraudulently signed a contract in my name without my consent. Let me repeat: HE SIGNED THE CONTRACT HIMSELF—AS ME—INSIDE MY OWN PHONE. I only found out once I got inside and saw an email with a signed document I never signed.

That “document” was a one-year contract with a cancellation fee and a completely different price than what I was told. I immediately tried calling the office—no answer. I called the rep and told him to cancel. He gave me the runaround and said to just go through with the first service and he’d cancel it afterward. (Yeah, sure.)

Since then, he’s ignored every message and the company has been no better. I finally got someone on the phone who, despite being told this was identity fraud, smugly said, “Well, you signed the contract, so you’re liable.” No apology. No concern. Zero accountability. That call was recorded, and I’m reporting this entire situation to my bank and the authorities for fraudulent activity.

This company is shady, predatory, and shows a complete disregard for ethics and consumer protection. Read the other reviews—they’ve done this to plenty of people. Don't fall for it.
Business Response
Date: 06/18/2025
Dear ******,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
Please be advised that your account has been closed without any additional fees applied. You will no longer receive services moving forward.
If you have any further questions or concerns, feel free to contact us at ************. Our team is happy to assist you.
Thank you,
The Hawx Team
Initial Complaint
Date:06/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Engages in high-pressure, door-to-door sales tactics in violation of the law, and always with a “don’t take no for an answer” attitude.
Uses bait-and-switch tactics to lure consumers into a long-term, automatically renewing contract. Consumers are misled to think they are signing up for a one-time treatment, and only learn after the fact that they have signed up for an ongoing service contract with automatic monthly payments.
Fails to provide consumers with a simple method to cancel the service, as required by law; and when consumers finally jump through all the hoops Hawx puts up for those wanting to cancel, Hawx improperly imposes a punitive cancellation fee that violates the law.
After locking consumers into long-term service contracts, Hawx fails to timely and regularly deliver the services as promised. When consumers attempt to stop the automatic charges and cancel the contract (because services are not being provided) the company imposes an exorbitant cancellation fee.
Business Response
Date: 06/16/2025
Dear ******,
Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
We can confirm that you have fulfilled the terms of your service agreement, and your account has been officially closed. As there is an open dispute on a recent charge, we are unable to make any adjustments at this time. We must allow the dispute process to be completed through the appropriate channels.
Please note that your account is closed, and no further services will be provided. If you have any additional questions or concerns, feel free to contact us at *************
Thank you,
The Hawx Team
Initial Complaint
Date:06/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made this purchase (December 5, 2024) based on the fact that it would be $49.99 for each time of service and $1 for the first time. I told them that I wanted 1 service every two months, and asked if it would be $49.99 each service. They said yes, but they wanted me to sign a contract not clarifying that it was a monthly subscription. I told them I couldnt read the contract because English is not my first language and then I asked them again if it would be $49.99 every two months. They said yes again and said I had to sign the contract first. However, after being charged the $1 for the initial amount, they then charged me again the next month, and then charged again for the third month even though I had only requested 2 services in the last 3 months. I then called them asking why I got these extra charges, and they said it was because I signed the contract and that it was a monthly subscription. I then tried to cancel it. I tried to tell them that the first ****** I spoke to did not inform me that it was a monthly subscription, but instead verbally confirmed with me that there would only be a charge every two months. They said I couldnt cancel unless I wanted to be charged a cancellation fee. I then cancelled my payment to them through my bank after the third charge. They have been calling me almost every single day asking for the payment and I keep trying to clarify but they only say that I cant do anything about it and they cant do anything about it since I signed the contract even thought they are the ones who confirmed that it would be a payment every two months only. I dont want any money from them. I just want this account to be cancelled and for any existing payments that are owed after that third month to also be cancelled.
Business Response
Date: 06/16/2025
Dear *****,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this may have caused.
Please note that our General Pest Control service operates on a quarterly basis. As a convenience to our customers, we divide the quarterly service cost into monthly payments to help avoid a larger lump sum each quarter. Additionally, we offer warranty services between scheduled visits as part of your coverage.
However, we are unable to provide service if there is an outstanding balance on the account. To resolve this, please contact us at your earliest convenience to make a payment. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT), at ************.
Thank you for your understanding.
Best regards,
The Hawx Team
Customer Answer
Date: 06/16/2025

Complaint: 23468165

I am rejecting this response because:
From the beginning, you misrepresented what payments were needed to be made if I signed the contract. You confirmed that it would be 1 payment every 2 months, which ended up not being the case. I tried to explain that multiple times to your company and that I wanted to cancel. I do not believe I owe you any payment since your company has swindled me. So, if you could please just cancel the account that would be great.

Sincerely,

***** ***
Business Response
Date: 06/17/2025
Dear *****,
We sincerely apologize for any inconvenience or confusion this situation may have caused. Upon signing the agreement, a copy of the service terms was provided to you via email. This agreement outlines both the monthly service fee and the early termination fee. By initializing and signing the document, you acknowledged that you had reviewed and accepted these terms.
As such, we are obligated to adhere to the terms outlined in the agreement. If you choose to close your account, please note that an early termination fee will apply.
If you would like to discuss your account or explore possible changes, please dont hesitate to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and will be happy to assist you.
Thank you for your understanding.
Warm regards,
The Hawx Team
Customer Answer
Date: 06/18/2025

Complaint: 23468165

I am rejecting this response because:
I am aware that I had signed the contract, but before I had signed I let the person who I was speaking with know that I could not read the contract because English was not my first language. That is why I asked her twice if the payment would be once every 2 months, and she confirmed both times. As soon as I was aware that I was being charged more than that, that is when I called to ask why and the Hawx agent just told me it was in the contract. I then tried cancel and when that couldnt be done that is when I stopped the payments through the bank because I dont understand why I would need to pay for something when I was scammed.

Sincerely,

***** ***
Initial Complaint
Date:06/13/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 9th 2025 approximately 11:45 am I called Hawx pest control to inquire about new residential services. Was told that standard outdoor package would be $55/ month. After initial service on June 10 2025 2:30-3:15pm I reviewed the attached billing report which stated $134 per month. I called to cancel service on Wednesday June 11 at 10am and was told that I cannot cancel because I signed a 3 year contract. Upon further insistence that my account be canceled due to the fact that I was under the impression my service charge would be $55 per month and I was misled to believe I was signing a contract I was told there would be a $199 cancellation fee. June 13 10:56am I received an email stating I owe an amount of $448 thats twice the amount of the cancellation fee. My account has been canceled with the company and my initial payment has been made I want no further contact from the company
Business Response
Date: 06/19/2025
Dear *******,

We apologize for the inconvenience. We have removed the balance, and refunded your initial charge. Please allow up to 7-10 business days for that to reflect back to your account. If you have any further questions or concerns, please call us at ************** Monday-Friday 8AM-5PM.

Thank you,
Hawx Pest Control
Customer Answer
Date: 06/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:06/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company created a contract I did not sign and charged a cancellation fee for services they did not provide nor was I happy with
Business Response
Date: 06/10/2025
Dear *******,
At the time of enrollment, a copy of the service agreements were provided to you via email, along with a welcome letter. Both documents clearly outline the service fees and the early termination policy. By signing and initialing the agreements and reviewing the welcome letter, you acknowledged and accepted these terms.

As part of our commitment to customer satisfaction, we offer warranty ******************** for any pest issues that may arise between scheduled quarterly treatments.

If you are interested in reinstating your account, we are happy to work with you regarding the early termination fees. Otherwise, the charges remain valid.

Should you wish to discuss your account or make any changes, please dont hesitate to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you for choosing Hawx.

Sincerely,
The Hawx Team
Initial Complaint
Date:06/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed a contract with Hawx for a set amount of services and a set amount for the cost of each service per month. In a 3 month period we have been charged 3x what the contract was to be. The products have not worked and they issue just keeps getting worse.

The salesman was told the issue we face and he said there products would resolve the issues guaranteed. We have spoken to Hawx about the issue with no resolve. We sent a letter by mail to cancel the service for deceptive sales practice and for being charged over and above what we were told we would pay.

We just spoke with Hawx on the phone and told them again all the issues. The man on the phone was rude hateful and charged us a termination fee. I told him under no circumstances that we would pay that due to the above issues.

This is a bait and switch company with products that do not work. They have VERY deceptive sales practices.
Business Response
Date: 06/09/2025
Dear *****,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.

Upon signing the agreement, you were provided with a copy of the service agreements via email, along with a welcome letter. Both documents clearly outline the service fees and the early termination policy. By signing the agreement and reviewing the welcome letter, you acknowledged that you had read and agreed to the terms outlined.

As noted in the agreement, we do offer warranty services between scheduled appointments. However, due to the terms of the service agreement not being fulfilled, an early termination fee has been applied. These charges are valid, your account is closed.

If you have any further questions or concerns, please don’t hesitate to contact us at *************

Sincerely,
The Hawx Team

Customer Answer
Date: 06/09/2025

Complaint: ********

I am rejecting this response because: what we went over and signed with your saleguy was something COMPLETELY different that what you sent. It is a bait and switch. My wife nor I went overtime afterward but this IS NOT what we agreed to.
This matter will be taken to court if you would like to proceed in this direction. We WILL NOT pay a cancelation fee for your deceptive sales practices amd your inefective chemicals.

Sincerely,

***** ********
Business Response
Date: 06/10/2025
Dear *****,

We do apologize for any inconvenience this may have caused you. We need to adhere to the terms of the signed agreement. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call *************

Thanks,
The Hawx Team
Customer Answer
Date: 06/10/2025

Complaint: ********

I am rejecting this response because: Deceptive sales practices and what you have is not what we agreed on with the salesman. Thos is about to cost you more than the cancelation fee.. I guess this is how your company treats disabled veterans.. nothing but a scam. See you in court.

Sincerely,

***** ********
Initial Complaint
Date:06/04/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Being harassed by phone calls. Told them to take me off call list.
Proceeded to continue to call from different numbers, act as if I called them and try to sell service. Has been going on over 1 month now. The people are very rude on the phone. I’ve blocked the numbers, they call from different ones. I went on the website to live chat with an agent about this issue and they ended the chat and said I contacted them after hours. This is not how you do business. They have a lawsuit against them already for unethical sales tactics.
They will call me 6 times a day from different numbers. Almost cost me my job.
Business Response
Date: 06/04/2025
Dear *******,
Thank you for reaching out to us. We sincerely apologize for any inconvenience this may have caused.
Your phone number has been successfully added to our Do Not Call list, and you will no longer receive calls from us.
If you require any further assistance, please don’t hesitate to contact us at ************. Our office is open Monday through Friday, from 8:00 AM to 5:00 PM.
Best regards,
The Hawx Team
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an existing customer who wishes to schedule an ant service using the customer portal but all online access has been removed. The company has not updated me this year on how to log in anymore or use their scheduling service. Please advise. I have had an account for a few years now.

I would like to cancel the service I feel I cannot trust this company in the future. I feel they are closing and not disclosing the information customers. I had my card charged on May 20th 2025, but why if they have no portal or website?
Business Response
Date: 06/03/2025
Dear ********,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
Please note that we do offer online appointment scheduling at ************************** Additionally, we have sent instructions for accessing your customer portal, along with a password reset email, to the address we have on file.
If you would like to make any changes to your account or need further assistance, please don’t hesitate to contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you,
The Hawx Team
Customer Answer
Date: 06/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hawx Pest Control was going door-to-door selling their services. Because we have animals they are organic, we hired them. They were supposed to spray the house monthly to control spider, mites, flies, etc. The man who came to our house said he was **** **** and the owner, that they were a small business. We signed up. They sprayed our house, but asked us to leave. Organic materials should have been fine, but we left. When we called to find out what was going on, we were told we had to leave, the animals had to be locked up, that the guy who sold us the service WAS NOT **** ****. We asked to cancel the service. They abruptly charged our credit card $200 for breaking contract and hung up on us.
Business Response
Date: 06/03/2025
Dear ****,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this situation may have caused.
At the time the agreement was signed, a copy of the service terms was sent to you via email. The agreement outlines the structure of our quarterly service, the associated monthly payments, and the early termination policy.
Please be assured that our products are safe; however, we recommend keeping pets away from treated areas until the product has fully dried.
As the terms of the service agreement were not fulfilled, the early termination fee was applied in accordance with the agreement. Your account has been closed, and no further services will be provided.
If you have any additional questions or concerns, please don’t hesitate to contact us at ************.
Thank you,
The Hawx Team
Customer Answer
Date: 06/04/2025

Complaint: 23409167

I am rejecting this response because:
The gentleman handling the call put my husband on hold, took out $200 unauthorized, then hung up.
The representative who came to our home misidentified himself and said he was ******* Hawx, the owner only a small company. That was a direct lie. This was a complete misreprentation of who he was and the company.
We are respectfully requesting the $200 back. Since this time, we have done some research on Hawx and have found numerous complaints about this company.

Sincerely,

**** *****
Business Response
Date: 06/05/2025
Dear ****,
We sincerely apologize for any inconvenience this may have caused. Please note that the charge in question is valid and in accordance with the terms outlined in the signed agreement.
If you have any questions or would like to discuss this further, please don’t hesitate to contact our office at (**** ********.
Thank you for your understanding.
Best regards,
The Hawx Team
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been charged every month for 12 months and have not been serviced.
Business Response
Date: 06/03/2025
Dear ******,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion it may have caused.
Upon reviewing your account, we confirmed that services were provided on May 22, August 13, and December 6, 2024. We will issue a refund for your May 2025 payment. Please allow 5–7 business days for the refund to be processed and reflected in your account.
Your account has been closed, and no further services will be rendered.
If you have any additional questions or concerns, please don’t hesitate to contact us at ************.
Best regards,
The Hawx Team

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Hawx Services, LLC is BBB Accredited.