Complaints
This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,167 total complaints in the last 3 years.
- 326 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A sales rep came to my door today and lied to my face saying that Hawx Had a promotional deal going on for a 1 time service of 49$ there would be no further charges after the initial promotional offer for doing general pest control as well as preventative termite control / soil etc. After reading the contract that was sent to my email, 1st it’s an untrusted email it arrived in the junk folder then I saw that there would be a quarterly charge for a year along with a cancellation fee that has to come through the mail for some reason if I wanted to cancel <<— total scam by the way should be shamed. Also, the rep lied saying they were a local business but I see they have offices in Utah. He also wouldn't show me any contract but asked for my email before agreeing to the deal that he was offering so I could check on details later. I would like to cancel the upcoming service and all future services. Please do not charge my card or I will call my bank to file a dispute / and sadly take legal action if needed. Thank you.
Business Response
Date: 07/18/2022
RE: ********
Dear ***** *****,
Thank you for reaching out to us. We are sorry to hear of this matter and apologize for any inconvenience this may have caused. You did not receive treatment and were not charged. Your account has been closed and future services will not be provided.
Thank you,
The Hawx TeamInitial Complaint
Date:07/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The rep did not make it clear that I would be charged additional payments after being granted a promotion. I specially told the rep that I did not want any services done and he insisted on leading me on to trying the services one time. For starters Im not happy with the result of the spray because my backyard is still coming up with insects. I signed the form for the cancellation of services and still got charged for another month. I no longer want to be charged for this or I will file a dispute with my bank.Business Response
Date: 07/18/2022
RE: 17541142
Dear Treveion ******,
Thank you for reaching out to us. We are sorry to hear of this matter. At this time your account has been closed with a $0.00 balance. Future services will not be provided.
Thank you,
The Hawx TeamCustomer Answer
Date: 07/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Treveion ******Initial Complaint
Date:07/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So a solicitor of the business "Hawx pest control" came to my door on 5/18/22 saying they could treat all bugs and pests and mosquitoes alike for a low rate and come every month if I wanted them too. I told him I had already signed up with another company and he said he could beat their rates so I said ok I'll try them out for a month. He showed me a price on the tablet and said initial here and that was all. The first service date was 5/21/22, Their product did not work and I called them back out a couple weeks later to come service my property again due to insects still being all over. They serviced my property again and still their product didn't work and their are mosquitoes all over and wasps and spiders. I called on 6/17/22 to say I no longer wanted their service and the customer service person then proceeded to inform me I would be breaking the contract and would have to pay a $450 cancellation fee. A contract I knew nothing about because the solicitor never informed me of a contract nor a cancellation fee. They are refusing to let me cancel their service even though they misrepresented their selves and lied to me and their product doesn't work.Business Response
Date: 07/19/2022
RE: 17443570
Dear *****************************,
Thank you for reaching out to us. We are sorry to hear of this matter. On 5/18/22 you signed up for our quarterly general pest service and monthly outdoor bundle service with both on monthly payments. Our records show you received and viewed both agreements via email the day of signing. All services are covered under warranty. We will have our area manager inspect and treat any areas of concern at a time you are available. We will close one subscription at no additional cost with the other subscription being fulfilled. At this time the account is active. Please let us know how you would like to proceed.
Thank you,
The Hawx TeamCustomer Answer
Date: 07/19/2022
Complaint: 17443570
I am rejecting this response because: the solicitor failed to mention anything at all about a contract. If he had told me there was a contract I would have told him no thank you. I was lied to and deceived.
Sincerely,
*****************************Business Response
Date: 07/26/2022
RE: 17443570
Dear *****************************,
We would like to come to a resolution with you. The initial discount has been removed. The amount previously on the account will remain for services provided. At this time the account is closed and future services will not be provided. If a payment plan is preferred this option is available for your remaining balance.
Thank you,
The Hawx TeamInitial Complaint
Date:07/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hawx was going door to door offering a service for bug spraying and said it was a one time $50 dollar fee. They did the service and I thought that was it. I am now being charged $50 dollars a month and they said that is how the service works but that is not what they said to me. They trick people into buying their service and tell you later how it works. I filled out my info but the document I received has a signature but it is not my full name or writing. I would like to discontinue my service as they are dishonest and sign you up without telling you what their service actually is. Their email also went into my spam folder and I could not cancel within the 3 days because I found it later than the date to cancel. I have attached their document without my full name signed or writing style and my real signature as evidence.Business Response
Date: 07/18/2022
RE: ********
Dear *********** ********,
Thank you for reaching out to us. We are sorry to hear of this matter. Your account has been reviewed. Our records show you received and viewed your agreement via email the day of signing, 6/3/22. This reflects your monthly billing rate as well as your quarterly service schedule. We have provided a discounted monthly rate. If you prefer to receive quarterly billing this option is available. At this time your account is active. Please let us know how you would like to proceed.
Thank you,
The Hawx TeamInitial Complaint
Date:07/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hawx pest control has been charging my checking account monthly for $39.99. They are supposed to be treating the inside/outside of my home for Pests. I have not received any pest treatment from Hawx since Jan. 13, 2022 but they continue to charge my account for services not rendered. I contacted them to close my account and get a refund since they failed to perform the second quester home treatment and monthly mosquito treatments. They are refusing to send me a refund l. Their reasoning was because they sent me an email in November 2021 stating it was going to be a monthly payment they do not have to provide a refund even though they did perform the services as promised.Business Response
Date: 07/18/2022
RE: ********
Dear ***** ******,
Thank you for reaching out to us. Our records show the amount of $160.56 was reversed back to the card on file on 7/15/22. Please allow 5-7 business days to see this. At this time your account is closed and future services will not be provided.
Thank you,
The Hawx TeamInitial Complaint
Date:07/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up for contract yesterday on the 7th of July 2022. Told them I have fly infestation problem. They said they would take care of it. Technician came and Straight up told me that they don't. I was lied to and signed a contract. They are liars and cheaters. Don't sign upBusiness Response
Date: 07/18/2022
RE: ********
Dear *** ***,
Thank you for reaching out to us. We are sorry to hear of the miscommunication. Your account is closed and future services will not be provided. You did not receive service and were not charged.
Thank you,
The Hawx Team
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