Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Pest Control

  11663 Lebanon Road Sharonville, OH 45241

  
• 

  Hawx Pest Control, LLC

  245 W Roosevelt Rd West Chicago, IL 60185

  
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  Hawx Pest Control

  3695 N 126th St Ste H Brookfield, WI 53005

  
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  Hawx Services, LLC

  9635 Dielman Rock Island Industrial Dr Saint Louis, MO 63132

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a sales rep at my door and was offered service at a discounted rate for the initial visit. I was told it was bi-monthly after that. I asked if there was a contract. I was told there was not.
  The first rounds of service were great and we had no issues but then we decided to sell the home and cancel the service and learned that we were somehow under contract. I spoke for what seemed like hours and wasn’t able to get anywhere. I delayed my service from there and haven’t requested it since.
  
  From there i got a call from customer service asking about my experience for what seemed like every dang day for weeks asking how they as a company were doing. After repeatedly asking not to be called anymore i blocked the number.
  
  I have had a total of three services. I am happy with the services rendered. I will glady pay for my three visits i had.
  
  Today i got a text from a new number saying i had been billed for the amount that was discounted on my initial service..
  
  “Because we have not heard from you, we have proceeded to close your account with us. Per your signed Service Agreement, you have been charged the early termination fee that is equivalent to the discount you received on your initial service.” - hawx
  
  I was billed $349.57 today.
  
  First outing: 27.06
  Second outing: 97.41
  Third outing: 97.41
  
  By their message i should’ve been billed 70.35 as thats the difference. I will gladly pay it to make this nightmare of a pest control service leave me alone. I should be refunded the ~$280.

  

  Business Response

  Date: 07/26/2022

  RE: ********
  Dear ***** ******,
  Thank you for reaching out to us. We are sorry to hear of this matter. A discount of $324.99 was provided on your initial treatment based on your 12 month agreement. Our records show your agreement was received and viewed via email on 8/4/21, the day of signing. You have refused services since your last treatment on 11/18/21 and have not provided the requested change of address to waive this amount. At this time the account is closed and the amount will remain. Future services will not be provided. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, 2022 I had a sales rep approach my door and advertise a one time service for $39.00 to try out their services and I should allow a week to see if the service took effect and they would check back in. I told him I would probably not be in the house for much longer and thought a one time service wouldn't hurt. I then find out that it was for a 12 month agreement and after waiting for the week to see the outcome I was too late for the 3 day cancelation period. I have only accepted the first service and would like to cancel all future services without the termination fee that I was not aware of.

  

  Business Response

  Date: 07/26/2022

  RE: ********
  Dear ******* ********,
  Thank you for reaching out to us. We are sorry to hear of this matter. At this time your account has been closed with a $0.00 balance. Future services will not be provided. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/12/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door salesman came on 5/7/22 to offer pest control for my home at $59.99. I inquired about contracts, reoccurring charges, etc. At no point did he tell me about a reoccurring charge or that I was locked into a contract for a year. There was also no explanation for cancellation of services. He did, however, tell me that their service was guaranteed. Looking back over the contract, they tried to sign me up and charge me for an "outdoor package", which I never signed. The contract I did sign is missing my signature on several places. And it states a service charge of $59.99 every quarter for a year. However, I am being charged $40 every month. In addition, after they sprayed my home, I had more bugs (roaches, earwigs, wasps, dirt dobbers, etc) in my home than ever before. Again, the contract states that the pest control is guaranteed. I have been trying to get this resolved through the company for over a month. I always get a rep that states that they cannot help me, will give a message to their manager, and the manager should call me. It's been a month and several calls made with no response. I feel extremely scammed. The salesman lied about the contract, they are charging more than the contract states, and their service does not do as it claims. And they do not respond to their costumers to try to have this resolved. I would like a full refund and to have the contract terminated.

  

  Business Response

  Date: 07/21/2022

  RE: 17553941
  Dear ***************************,
  Thank you for reaching out to us. We are sorry to hear of this matter. Our records show you received and viewed your agreement on 5/7/22, the day of signing. We would like to come to a resolution with you. At this time the account has been closed at no additional cost. Future services will not be provided. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 07/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to push back the date of service and they would only allow to push back a week. There was no way i could afford at the moment, it is a pandemic and all. I was also told when I signed up that I could cancel at anytime for a quarterly service at $92.01 a quarter. Id receive mosquito misting and charges included inside. The lady on the phone was rude and was unable to work with me. I told her to cancel cause I could not afford it coming out every two months, they never must and never did that the inside of the house. They were never able to get ahold of the reschedule and hard to get someone to call me back. They were unwilling to work with me. The lady immediately tried to charge my card for well over $380 plus but I made sure to lock that card with the way she was acting. I had two services done already so for remainder at $92.01 x 2 = $184.02. Why is this company trying to charge my card every 2 weeks for the month? I never received any paperwork telling me differently about me being able to cancel. ************* did not work anyways so Id like them the leave me alone, stop trying to charge me for services not given. Im tired of being harassed by a company with poor service, they need to stop calling my daughter too.

  

  Business Response

  Date: 07/21/2022

  RE: 17553391
  Dear *********************,
  Thank you for reaching out to us. We are sorry to hear of this matter. On 1/18/22 you contacted us requesting to cancel services. The representative offered to schedule services 1 month out. This was declined. Threatening comments were made towards our service professional. Your account was closed and the initial discount was applied. Our records show you received and viewed your agreement on 6/16/21, the day of signing. At this time the account is closed and the initial discount will remain. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 07/22/2022

   
  Complaint: 17553391
  
  I am rejecting this response because:
  
  I begged your agent to understand the situation and she claimed they were they going to continue with a service I could no longer afford during this pandemic. She did not try to understand and got quiet rude so did state that I will keep the company off my property cause at this point they would be trespassing. You can remain with your discount. Like I stated before, your agent lied and tricked me. I did open the agreement and sign but I was being told what I was apparently signing up for so under pressure didnt take time to read. There is still the fact I never received service inside my house or when needing to cancel appointments prior to incident, I could not get a hold of anyone to cancel and left message and they still arrived at 8:30am.  Then someone finally called me back 3 days later. At that point it was too late.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/01/2022

  RE: 17553391
  Dear *********************,
  Pushing out your 1/20 service appointment for a month was offered to you on 1/18. You declined this option. Interior services are available upon request. Your interior was serviced on your initial treatment and was not requested after this treatment. Warranty services are available to receive interior treatment if you were not available for your quarterly service. With continued service the initial discount will be removed. At this time the amount will remain and the account is closed. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had Hawx for a couple of years. When we signed up it was a quarterly service for a quarterly fee, paid after the service. They apparently changed their billing procedure in the beginning of 2022. They said they sent out a notification of the change in December 2021. I did NOT receive one. The last service I received was in December 2021. I have paid through 4/27/22. On 6/5/22 I received another notification for a balance due. I called on 6/7/22, still not having received any service and them requesting another payment. After a long and unproductive conversation, I canceled the account. I received another notification on 6/27/22 for $34.99 balance on my account. On 7/11/22 I called again, disconnected the first two times. I spoke to four different people this time having to re-explain the situation to each one. All stating that it was valid, because I canceled after, even after receiving no service. When I asked the last one if it was then possible that someone could pay for an entire year and never be serviced with the way they are currently billing and servicing, and she said yes, that could happen. They were unwilling to remove the charge even with the knowledge that I had not received any service this year.

  

  Business Response

  Date: 07/21/2022

  RE: 17552001
  Dear ***************************,
  Thank you for reaching out to us. We are sorry to hear of this matter and apologize for any inconvenience this may have been. Your account has been reviewed. At this time the amount of $140.48 has been reversed back to the card on file. Please allow 5-7 business days to receive this. Your account is closed with a $0.00 balance. Future services will not be provided. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A woman named ***** came to my door selling this pest control companys services. We (and the whole neighborhood) have a bad ant problem so I was interested. I have a 1 year old who was crying at my side to see who was at the door and tries to go outside and 2 large dogs that jump at the door so that inhibited my ability to be thorough with what she had me signing. This woman lied to me about the services I signed for when she knew I was incapable of reading the fine print. I was guaranteed by this woman that I could just call the company and have them come out whenever I wanted them to and NOT on their reoccurring 90 days. I was guaranteed that I would NOT have to pay $49 every month but only when they came out since I was not having them come every 90 days. I was guaranteed that this contract was NOT binding and NO commitment. I was guaranteed that they would spray outside my house doing the foundation, spray the ant hills directly, clean up all spiderwebs and wasp nests, and that they would also do indoors since the infestation is severe. The exterminator only sprayed outside NOT indoors like requested even after telling him in person the day of. He did not clean all spiderwebs, he left the wasp nests on the ground for us to clean up, he did not spray the ant hills, and told me the ants do not live inside of house walls when in fact they do. I live in a duplex so that makes this issue even worse. They came out to spray for the first and only time on 6/9/22. They were scheduled for 2pm and arrived unannounced TWO HOURS early. It is now 7/11/22 and the ants never left, if not worsened. I noticed an email for another $49 transaction on 7/4/22 (which as stated above I did not agree to) and called customer service. They were no help and told me I could not cancel without a $200.99 cancellation fee or until they came out 3 more times 90 days apart with $49/month. I demand a $49 refund, cancellation with NO fee, and my info deleted. If not, I will dispute with my bank.

  

  Business Response

  Date: 07/21/2022

  RE: 17550852
  Dear ***********************************,
  Thank you for reaching out to us. We are sorry to hear of this matter. On 6/4/22 you signed up for quarterly general pest services on monthly recurring billing. Our records show your agreement was received and viewed via email. All services are covered under warranty. Please let us know a time and day you will be available to receive a re-service to treat the interior and exterior of your home. If you prefer to be removed from monthly billing, a quarterly billing option is available. Please let us know how you would like to proceed. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 07/22/2022

   
  Complaint: 17550852
  
  I am rejecting this response because:the unsatisfactory services of the pest control was not main issue. I clearly stated that I was lied to and ripped off by your employee taking advantage of a young, busy mom. This is an unethical practice and I want to cancel all services immediately. I refuse to pay a cancellation fee that I was not told about. I was told I can cancel anytime I would like. I want all of my information deleted from Hawx Pest Controls databases. I informed you of all of my issues with this malpractice and the response I received is as if you did not read my complaint and do not care about my problems caused by your company. Other customers have had the exact same issues as me with this company and their complaints were resolved and their accounts were canceled/refunded/cleared of all remaining balances. I request that my issues be resolved as well since you are capable of resolving the same situation with someone else. I just want no further contact, services, or payments. You can refer to my previous message for all listed information with my case, problems, issues, and explanations. Please and thank you. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 08/01/2022

  RE: 17550852
  Dear ***********************************,
  This is to confirm that your account has been closed. Future services will not be provided. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 08/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope to find that no more charges will be made to my card or bank account due to my account being closed. Thank you.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx sales rep came to my door 3 times in 2 days and i agreed to them spraying on 6/22/22 and all of the sudden my house is full of ants. Ive never had any bug problems in my house. Every time i try to call im put on hold and never get through to anyone. Now i have to hire another pest control company to fix whatever hawx did. They scammed us and i want my money back and to not be charged in the future.

  

  Business Response

  Date: 07/20/2022

  RE: ********
  Dear ******** ************,
  Thank you for reaching out to us. We are sorry to hear of your concerns. You received your initial service on 6/22/22. Please understand the potential increase in activity is due to the product disrupting nesting sites around your home. Additional services are necessary to gain control of your infestation. A warranty service was provided on 7/19/22. Warranty services are available to you at any time in between your regularly scheduled visits at no additional cost. This can be done via call, text, or email. We will schedule an additional warranty service with our area manager for a day your are available to inspect and treat any areas of concern. Please let us know when you will be available. You have 3 remaining quarterly services to complete the agreement. At this time the account is active. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/11/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx came to my door, and told me I could get my house spray and since I’m a new home owner then I can get it discontinued without no other charge. They quickly skipped over the contract and had me sign, which I thought was just for the service. A few weeks later, I see it’s a service plan and I’m being charged every month. I call and they say I need to pay$200 for canceling. I told that them that they never discussed any cancel fee or annual contract. They just say they can’t do anything and I need to keep paying or pay the $200

  

  Business Response

  Date: 07/19/2022

  RE: ********
  Dear ***** ******,
  Thank you for reaching out to us. At this time your account has been closed with a $0.00 balance. Future services will not be provided. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a sales guy come to my door and give me the whole lay down of their service. He told me that for his indoor and outdoor package it would only cost me around $50 total well I was charged for way more… I was charged $85… he said the indoor service is only done 4 months out of the year and outdoor is done monthly but they have been charging me for both services each month instead of just the one I get. So I am paying them $85 a month when I only receive one of the service. I would understand paying the full amount if I was getting both the packages that month but I’m getting charged for both when they only do one.

  

  Business Response

  Date: 07/18/2022

  RE: ********
  Dear ****** ******,
  Thank you for reaching out to us. You signed up for 4 quarterly general pest services and 7 monthly outdoor package services with both on monthly recurring billing. You were quoted $46/month for your outdoor package and $39/month for your general pest service. Your next quarterly general pest service is scheduled for 8/10. If you would prefer to be placed on quarterly billing this option is available for your general pest service. Please let us know how you would like to proceed. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by door to door solicitation for Pest Control service that would be cheaper than the 60 a month I pay now. The Hawx Representative quoted it as 50 per service. I was sent a contract by email after the fact. I was than charged 50 per month for service every 90 days which is a total of 150 compared to 60 with the other company. When I called to cancel, Hawx then charged me another 199 dollars plus 50 for July and the original 50 charge by the salesman at the door so overall they charged me 299 for a one time service where they just sprayed my back yard. This is very deceptive practice and wat more than the 60 I pay my regular service. I am very upset!!!!

  

  Business Response

  Date: 07/19/2022

  RE: 17543353
  Dear *****************************,
  Thank you for reaching out to us. We are sorry to hear of this matter. Your agreement you received via email on the day of signing, 6/8/22, reflects your monthly rate of $50. Your initial discount was applied at the time of cancellation per the terms of your agreement. Your initial discount will be reversed with continued service. We will provide a discounted monthly rate. Quarterly billing is available if you prefer this option. At this time your $50 charge from 7/8 has been reversed back to the card on file. Please allow 5-7 business days to see this. The remaining charges will remain on the account. At this time your account has been closed. Please let us know how you would like to proceed. 
  Thank you,
  The Hawx Team