Business Profile

Pest Control Services

Hawx Services, LLC

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,158 total complaints in the last 3 years.
327 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I NEVER received a initial service so when I cancelled in December of 2023, I continued to be charged without any notification or email and was still charged over $300 a year later. This COMPANY NEEDS TO BE CLOSED DOWN!!
Business Response
Date: 09/06/2024
Dear Chris,

Thank you for reaching out for more information. Upon reviewing your account, we note that we have provided service at your home on two occasions. We will email you the details for your review. It appears that your account was closed before completing the 12-month Service Agreement, resulting in an Early Termination Fee. The account is closed as of December 5, 2023.
As the outstanding balance was not settled until September 5, 2024, additional charges, such as late fees, were incurred.

If you need a more detailed report of the associated charges, please give us a call at 855-527-2343. We can help you obtain your invoice history report and discuss the matter in more detail.

Thank you,
Hawx Pest Control
Initial Complaint
Date:09/04/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I very unhappy with the service that has been provided to me. I want to cancel my current contract due to the unprofessional handling of my property and we are still having major problems with moles. Technician was suppose to take care of the moles and never did. I want the automatic deduction from my checking account to stop immediately. I would like a refund for the most recent service $79.00.
Business Response
Date: 09/05/2024
Dear Sue,

We do apologize for any inconvenience this may have caused you. We had tried to service the interior and bring rodent boxes to you on August 22nd and no one was home. We then had another warranty service scheduled for the 29th that appointment was canceled due to having a balance. The rodent service does not include moles. We can close your account but will have to charge the early termination fee. If you would like to continue the cancellation process please call in at 855-527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team
Initial Complaint
Date:09/04/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 18, 2024, a solicitor from Hawx Pest Control knocked on my front door. I already had a pest control service provider, so within the first few minutes, I told the solicitor, "No thank you." He proceeded with a hard sell and pointing out things his perceived things my current service provider was not resolving. I listened to some more of his hard sell and he offered to show me more things in my screened lanai, so I let him in. Within a 30-45 minute discussion, he promised to cover my cancel costs or fees from my current provider. He also promised that his company would handle all of the communications with my current service provider to cancel my contract with the previous company. I agreed to those terms that he promised me verbally on July 18, 2024. About 3 weeks later, I asked him to contact my old pest control company and cancel them. He then told me that I should email them myself. He provided an template or previously typed out cancelation memo with a place to insert my name. I was surprised that he asked me to do it, but I accepted his request for me to send it. My previous pest control told me if I end my contract, there is a $175 cancelation fee. I told the salesman/solicitor of the $175 and asked him to cover it, and he replied, "I don't think so." That's when I told him I do not want to be his customer any longer. He then offered to split the cancelation fee with me, $87.50. I did not agree to that because if he doesn't honor his promises, I don't want to be associated with a company such as his. I believe his tactics and business practices are unethical. Now his company is contacting me to pay their $199 cancelation fee. Our community does not need businesses like this in our community. I suggested that they cancel my account and not contact me or ask for any cancelation fee since they breached our handshake and verbal agreement. they charged my debit card $199, plus I paid $40 for the first service.
Business Response
Date: 09/05/2024
Dear Rick,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We understand the importance of clear communication. Upon signing the agreement, you had received a copy of the service agreement in an email and also received an emailed welcome letter. In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements. Due to signing those documents we had to charge the early termination fee when closing your account. All charges are valid and your account is closed. If you would like to make any changes to your account please give us a call at (855) 527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thanks,
The Hawx Team
Customer Answer
Date: 09/11/2024

Complaint: 22238596

I am rejecting this response because: The refund they submitted was against my previous debit card, which I had cancelled. I called my bank and since I closed my debit card account, a refund cannot be submitted to the old previous debit card number. I haven't received my new debit card yet, which will take 7 - 10 business days, so I asked Hawx LLC to send me a paper check with the refund amount. I would like BBB to help in getting them to mail a paper check with the refund amount to my home.

Sincerely,

Richard Richford
Business Response
Date: 09/13/2024
Dear Richard,

We do apologize for any inconvenience this may have caused you. We have issued a refund on September 6. You will need to check with your bank again. The refund has gone through on our end. If you have any other questions or concerns please give us a call 855-527-2343.

Thanks,
The Hawx Team
Initial Complaint
Date:09/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They stopped servicie and canceled my contract and debited funds from my account without authorization
Business Response
Date: 09/04/2024
Dear Sharon,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and by initializing the agreement you are allowing the monthly fee to be automatically withdrawn. We receive communication with you on July 24, 2024 wanting to cancel you were notified of the early termination at that time. You said cancel and hung up. At that time we applied the early termination fee and closed the account. You had called in to update the billing and pay part of the outstanding balance on August 28th. We had put the card on autopay per the signed agreement. The charge is valid. We will work with you if you would like to reinstate your account. If you would like to make any changes to the account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team
Business Response
Date: 09/06/2024
Dear Sharon,

We do apologize for any inconvenience this may have caused you. As a service provider, We are not able to complete any services with any amount of a past due balance, just as any service provider. We fulfilled our services as we were able to once the balance's were paid up to date. We are happy to work with you if you would like to reinstate your account. If you would like to make any changes to the account please give us a call at 855-527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team
Customer Answer
Date: 09/06/2024

Complaint: 22236586

I am rejecting this response because:

You did not complete your obligations in your contract your treatment for the pest control did not do what you advertise. You charged an extra 700.00 so called extra service for roaches that were not in my home until you serviced the inside. I continuously began to see not only roaches but also spiders, mice, ants and other insects..I had never been 30 days late with payments to Hawx or your other company Affirm which in under your companies umbrella. You did Not fulfill the contract and your company canceled the contract and your company took money from my account without my knowledge when I had made a payment less than 2 weeks prior..

Sincerely,

Sharon Coleman
Initial Complaint
Date:09/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with Hawx pest control on July 13. The cost was $59.99 a month and they would come out every 3 months or as needed. I would just have to call to schedule the appointment for the extra visits. On July 15 Stuart (Hawx employee) showed up as scheduled and completed his services. I texted Eddie on August 15 that I would like to schedule a visit before the 3 month period, he did not replied until August 19 stating that it was scheduled. I called today (Sep 3rd) to terminate my services with them and they charged me a $200 fee. I feel that they found a loop hole to get customers to sign up and make empty promises about coming out as many times needed and don't show up. Once the customer calls to cancel, they make it seem as if the customers are at fault but it's them not providing the services their door to door sales person promised.
Business Response
Date: 09/03/2024
Dear Alexander,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We understand the importance of clear communication. Upon signing the agreements, you had received a copy of the service agreements in an email and also received an emailed welcome letter. In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call 855-527-2343.

Thanks,
The Hawx Team
Initial Complaint
Date:08/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fraudulent charges on my account

August 30th 2024 $471.98
August 30th 2024 $30.00

I requested documents with my name and signature and was provided a document that did not include my signature but someone else and not my initials agreeing to the terms and conditions.

I called and the rep told me that regardless of my signature or approval they can charge my account.

I asked to speak to a manager and was told No, hire an attorney and the rep hung up on me.
Business Response
Date: 09/03/2024
Dear Nakia,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have a signed agreement from May 27, 2022. Upon signing the agreement, you had received a copy of the service agreement in an email. We have serviced the property on June, 6,2022 and then again on August 3, 2022. We had received communication from you on July 27, 2022 regarding the service and when it will be provided. At that time we had scheduled your warranty service for August 3. You had made a payment on July 27, 2022 and no other payments were made after that causing your account to be severely overdue. Ultimately causing the account to be closed with the early termination fee being added to the balance. We had tried many times to reach you regarding the balance. We were able to successful collect the outstanding balance on August 30, 2024. All charges are valid. If you have any other questions or concerns please give us a call 855-527-2343.

Thanks,
The Hawx Team

Customer Answer
Date: 09/03/2024

Complaint: 22220212

I am rejecting this response because:

I have not lived at that address since the end of 2021. The signed agreement does not have my signature nor my initials. Who ever you spoke and communicated with was not me.
I never noticed any charges to my account so it seems you have been charging me fraudulently.

Sincerely,

Nakia Banks
Business Response
Date: 09/03/2024
Dear Nakia,

We sincerely apologize for any inconvenience or frustration this situation has caused you. We ask that you call in to our account manager to look into this. You can reach us at (855) 527-2343. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Initial Complaint
Date:08/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/29/24 Hawk Pest Control are predatory scam artists that take advantage of cold calling or late evening door sales to sell their services. Hawk Pest Control sold us services for Pest control after such an encounter on 06/05/24. Came once without an appointment during working hours on 06/06/2024 spent 23 minutes doing pest control on the outside of my house, never stepping foot in my house for pest control, never did a follow up or rescheduled any other appointment. ************* after unhappy service on 07/15/2024 to cancel service. Tried calling to cancel the service and received numerous transfers to account managers, nothing resolved. Charge again for another service charge after requesting to cancel services, again no cancelation completed. Finally, just charge $199.00 on 08/28/29 cancelation fee without any resolved to the $140.00 worth of fees for service not completed. Company does not try to resolve anything just passes you along. Looking for a refund of the service fees that were paid since we received NO type of pest control services.
Business Response
Date: 08/30/2024
Dear ***********,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We service the interior upon requests. We focus on creating a barrier around the home to prevent the pest from entering. We do offer warranty services in between the quarterly service if any pest issue arises. We just ask that you call in to schedule a service. We tried many times to reach you with no success. The charges are valid. Since you did not finish the agreement you were charged the early termination fee as stated in the agreement and on the welcome letter. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team
Initial Complaint
Date:08/29/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had a previous company and never in 10 years saw bugs or fleas. Within the first month of switching to Hawx we had bugs daily of all types and our dog was covered in fleas from the yard (only place she has been). After treating her she immediately got them again from the yard, despite them claiming they sprayed yard for fleas. They could not come retreat timely. They charged us for breaking contract that they did not uphold by dealing with the bugs or coming out to treat timely when a problem arose. Also illegally solicited in my neighborhood and others despite no solicitation signs. Want my $200 back they charged for me canceling service. This was not discussed prior and they did not uphold their end of contract. Tried to refuse even canceling my contract.
Business Response
Date: 08/29/2024
Dear ******,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We understand the importance of clear communication. Upon signing the agreements, you had received a copy of the service agreements in an email and also received an emailed welcome letter. In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements. The charge is valid. We will work with you if you would like to reinstate the service then, we will be able to refund the early termination fee. If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team
Initial Complaint
Date:08/28/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaining for my 90 yr old dad ******** (******) *******. ****** called Hawx pest control, from the phone book, for service. He was NOT told he was locked into a 3 year agreement, as he only wanted one time service which HE INFORMED the man of that he wanted ONE time service only! The salesman had ****** sign a contract that was a 3 year agreement PLUS knowing dad only wanted one time service and **** didnt have paperwork, but had an iPad and told dad to sign for the service. Dad was charged $99.99 for the first service on July 13. This did NOT kill the insects like promised. Hawx charged dad an additional $49.99 on August 12th but Hawx did NOT come out. I called to find out why he was being charged and they said ****** was in a one year locked contract. I asked for a copy and the copy she sent showed a three year lock in. When I questioned the years difference the *** couldnt tell me since most are only for one year. She tried to ask a sales man why it was showing 3 years, but couldnt get a hold of anyone (during business hours). They charged ****** $200 for early cancellation, however the mentally handicapped man that had dad sign the service agreement NEVER explained it was for 3 years. The lady also said that one time does not kill the insects. She kept trying to convince me that he needs to stay. ****** would like to be refunded/credited the $249.99 for the service that they didnt disclose when he signed. He paid $99.99 for the first service that didnt work, but paid since the company did send someone using deceitful practices ****** said he would pay for the one time event and not as for a credit of that. Hawz is preying on the elderly and are not upfront with clean honest upfront practices! They need to stop and refund money that was taken by deception.
Business Response
Date: 08/29/2024
Dear ******,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We understand the importance of clear communication. We have refunded the the fee, please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Customer Answer
Date: 08/30/2024

Complaint: 22211674

I am rejecting this response because: I do not have the refund amount included in their credit back.
The amount refunded back should be $249.99. This includes the termination AND the month of August charge that they did not come out for. Only the $99.99 ONE time treatment is what should have been charged and that has been paid already.
Their response was clear communication is important. I need the full amount clearly communicated of what the credit will be. If it is $249.99 then yes, I will accept it and the account would be closed.

Sincerely,
****** KeelingMoore
Business Response
Date: 08/30/2024
Dear ******,

We do apologize for any inconvenience this may have caused you. We have sent a refund of $248.99. Please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team

Customer Answer
Date: 08/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** Keelingmoore
Initial Complaint
Date:08/27/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my dissatisfaction with the service I received when I contacted your company regarding an issue with my current mosquito treatment. Despite following the treatment plan as advised, I have seen no improvement, and the mosquitoes remain a significant problem.When I called Hawx Pest Control to discuss alternative options or adjustments to the treatment, I was transferred four times before finally being connected to a salesman. Upon explaining my concerns, the salesman simply responded, "Our plan works for all of our other customers, there is nothing I can help you with," and then hung up the phone.I am extremely disappointed with the lack of customer service and professionalism I experienced. Not only did I not receive any assistance or possible solutions, but the abrupt and dismissive manner in which my concerns were handled was unacceptable.As a paying customer, I expect better communication and a willingness to address issues when they arise. I request that this matter be investigated and that I be provided with a viable solution to the mosquito problem, as well as a formal apology for the way my call was handled.
Business Response
Date: 08/28/2024
Dear *****,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. You do have an appointment scheduled for the outdoor service on September 3rd. We will have an account manager reach out to about your current situation. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Customer Answer
Date: 08/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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Hawx Services, LLC is BBB Accredited.