Reviews
This profile includes reviews for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 720 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromFilemon A
Date: 08/13/2024
1 starFilemon A
Date: 08/13/2024
The wort pest company you can hire. They will bill you monthly with out a miss and will not show up to provide services you have paid for. Be careful on choosing Hawx pest control. Do not recommend at all!
Hawx Services, LLC
Date: 08/15/2024
Can you send me details on this case so i can look into it? My email is ***************************************Review fromCHARLES M
Date: 08/13/2024
1 starCHARLES M
Date: 08/13/2024
Worst company ever. They lie about treating my yard and I got charged for the visit. I started watching the service person to see what he was doing. He did nothing so I sent him packing and called the office on him. They sent a third person I sent him packing. He wasnt courteous to the customer. I called on him they said these people wer professionals thats bull. I told them I wanted out my cost was $398 not $299 like they said when I signed up. If you people have a brain at all, do NOT fall for their lies.Very dishonest!!!IHawx Services, LLC
Date: 08/15/2024
Can you send me details on this case so i can look into it? My email is ***************************************Review fromKaren L
Date: 08/12/2024
1 starKaren L
Date: 08/12/2024
Product doesn't work and they spin you around and around on phone calls you can not talk to anyone above the person on the phone. 3 times my house has been sprayed and the bugs are worse than they ever were. I have a health issue allergies to wasps and spiders that require and epi pen. Before hawx came to my home never had either one in my house now I have had 2 wasps and several spiders. One wasp was in my bedroom. This could of been a serious health issue and all hawx says is let us come spray you home with something else.... I want out I should not have to pay for a service that is not working and I should not be charged a cancellation fee if their product doesn't work. They are putting my health at riskHawx Services, LLC
Date: 08/13/2024
I want to look into your case can you email me details to ***************************************Review fromKm E
Date: 08/10/2024
1 starKm E
Date: 08/10/2024
Our city requires a permit to sell services. The rep said he had a permit and was working with our neighbor. I foolishly signed up. I reached out to my city to confirm the permit and was told the sales rep nor anyone from his company did not have a permit and never had. I called the company and asked for a copy of the permit. They said they would provide a copy but several phone calls later, They admitted they did not have a permit. I canceled my service and they charged me $400. Worst company ever. Very dishonest!Hawx Services, LLC
Date: 08/13/2024
I want to look into your case can you email me details to ***************************************Review fromJoe H
Date: 08/09/2024
1 starJoe H
Date: 08/09/2024
At first I was so excited when **** came over and told me about the services Hawx provided. I was even happier that she said they will call and cancel my service with my previous pest control company. This is where the problem starts. They called my pest control company and impersonated my wife. They were very rude and unprofessional. How can a company do that and think its ok? Because of this I canceled and sure enough they want to charge the $199. Im pretty sure calling and impersonating someone else is illegal so I will be reaching out to find out if this needs to be handled legally. I want my 199 back.Hawx Services, LLC
Date: 08/13/2024
I want to look into your case can you email me details to ***************************************Review fromNick S
Date: 08/08/2024
1 starNick S
Date: 08/08/2024
I ended my services in 2022 when they switched up their billing system, because they wanted to double charge me for services that I never received in the first place. Now a full two years later, I get an email from discover saying they are trying to charge me almost $300 to an expired card. Terrible pest control service, techs are rude, and the customer service is somehow worse. I'd give less than one star if I could.Hawx Services, LLC
Date: 08/13/2024
I want to look into your case can you email me details to ***************************************Review fromTERESA S
Date: 08/07/2024
1 starTERESA S
Date: 08/07/2024
Very dishonest company . I was told I was getting monthly serivce for 63.28/month. I was very clear to the door to door salesman that I had recently retired. I said specifally, "TELL ME EXACTLY WHAT MY MONTHLY BILL WILL BE" He said $63.28. But today I was told that I signed 2 different contracts. So my bill is actually 126.56/month. I called customer service and was told that I could cancel but it would cost me ****** PER CONTRACT. What a scam company. I wouldn't give then any stars if I could. Had I know it was going to be so costly, I would NEVER EVER has signed for this service.I guess they make most of there money on NON REPEAT CUSTOMERS.Also, they go around and share you name to your neighbors. "OH, do you know T****a S*****r that lives in the *********** right over there? She has our sevices" That's super not okay.Hawx Services, LLC
Date: 08/13/2024
I want to look into your case can you email me details to ***************************************Review fromTrenton L
Date: 08/06/2024
1 starTrenton L
Date: 08/06/2024
Company had a sales rep show up at my door who started his pitch with, "since you've been loyal customers for the last year we want to offer you a special deal where you can extend your services and get mosquito treatment...." As it turns out the sales rep created a 2nd account for our household and added entirely new services. when i contacted Hawx support about this the account manager merged the 2 accounts but removed the standard service we were already paying for (which we had intended to cancel in the first place and only extended due to the addition of the mosquito treatment). I told the account manager that there was no way we would have agreed to an either or situation at the price we were paying and their sales rep had fraudulently represented their services to us and we would like to just have them pick up their mosquito trap and cancel our services, at which point she told us we now had a $200 cancellation fee. After being hung up on and multiple conversations we had a different account manager tell us they would call us back with resolution on cancelling our account. 72 hours later we still have not gotten a return call and today HAWX showed up and performed a service without our consent and now wants to charge us for that as well. DO NOT GET INVOLVED WITH THIS COMPANY. Consumer protection laws should protect me as a consumer from this fraudulent activity but only if i take the financial hit to contest it. They are unethical and shouldn't be allowed to continue doing business.Hawx Services, LLC
Date: 08/08/2024
I want to look into this and help you can you reach out at ***************************************Review fromRon V
Date: 08/05/2024
1 starRon V
Date: 08/05/2024
This is a bad company. You cannot cancel your subscription. Its like breaking up with a psychotic partner. I called a month before my subscription was renewed to cancel it. They said they canceled it however it was renewed for $50 which they refused to give me back do not do business with this company do not do business with this company. You will regret it.Hawx Services, LLC
Date: 08/06/2024
I want to look into this can you email me at ***************************************Review fromChyann N
Date: 08/05/2024
1 starChyann N
Date: 08/05/2024
The technician(s) and services (when they do come) are great, I want to start off with that. The salesman, on the other hand, lied to us about how much the service was that I signed a YEAR-long contract for and now I am stuck in an agreement that is unable to be canceled. The customer service term is no help, the lady I spoke with (*******), was very polite and tried to do everything in her power to help us but she was unable to cancel our agreement or transfer us to any manager to speak with someone higher up. 'They don't do that', is what we heard multiple times when asking to speak to someone who did have the authority to help us. So instead, we spoke on the phone for almost two hours going back and forth with them to not offer any sort of help. Even though we were lied to by the salesman, they are requiring us to pay a cancellation fee and are not able to offer any sort of refunds, even though THEY have canceled appointments and never rescheduled services. Overall, don't do it. There are other, much better companies with I'm sure better customer service.Hawx Services, LLC
Date: 08/06/2024
i can get you in touch with someone who can help please email me at ***************************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.