Reviews
This profile includes reviews for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 720 Customer Reviews
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Review fromMichael T
Date: 08/22/2024
1 starMichael T
Date: 08/22/2024
I am very disappointed in the service. It was agreed upon this business and myself that service would be every three months. Also agreed that service hours would be weekend or evening. Appointments were constantly canceled by hawx and rescheduled without talking to me, and always set when I was not home. Tried canceling service to be transferred and placed on hold several times over 25 minutes then disconnected. I was charged four months without service until I had to stop payment and constantly harassed since. Tech would cancel service when I was home so they didn't have to enter home and save product. I will never use them again.
Hawx Services, LLC
Date: 08/27/2024
I want to look into this can you email me at ***************************************Review fromLouis I
Date: 08/22/2024
1 starLouis I
Date: 08/22/2024
This company is honestly the worst company we have ever dealt with. We decided to go with this company since we needed a pest control company , well we have yet to see anyone come to our property to spray. The guy that came by for I guess a consultation told us we have brown recluse spiders , so this is obviously something I don't want to hear with a newborn baby, another child and a dog. We were scheduled a week ago and we receive pictures from the pest control guy supposedly spraying our home... well he was in the wrong home because the address he went to was in the same neighborhood but the wrong address because he must of seen the number of the home and decided that's where he's going to go! We confirmed our address plenty of times but still went to the wrong address! Well then we call them to let them know IMMEDIATELY to let them know the lady says that's fine we'll schedule you for next week ( idk how that's my issue and why now we would have to wait to get our home sprayed because your pest control guy can't get an address correct.) so then we wait , whatever. Sunday comes by, you reschedule the time again! So we were already planning on cancelling because you are so irresponsible and simply don't care about your customers. My husband calls and speaks to **** to let him know that we want to cancel the service since it never happens in the first place and we were already getting several red flags... he tells us that we won't get our money back because they sprayed our home already. My husband tells him but you didn't, they went to the wrong home , we were in our house because we work from ************* came to knock on our door! So my husband is trying to get in touch with this manager to show them pictures of our home which is so obvious it's a different color to compare them to the ones the pest control guy took to prove that is not our home he went to , but we continue to get transferred to people and hung up on! HORRIBLE COMPANY with no solution.Hawx Services, LLC
Date: 08/27/2024
I want to look into this can you email me at ***************************************Review fromAlly S
Date: 08/22/2024
2 starsAlly S
Date: 08/22/2024
They get two starts bc they have a call ************************ However, I would never work with them again. I give 1 star based on their warranty. Hawx gives you 3 days to cancel without being charged an additional $200 cancelation fee. A sales *** told me a had a week. Which makes more sense. Part of their"service" is to remove the webs. Since we have a spider problem web removal worked well. However it takes more than 3 days before a concerning amount of webs reappear. I tried canceling within that week, but they wouldn't allow me & pushed back. "Additional spiders at first is typical & we just ask that you give us a chance", then sent another tech out to spray. It wasn't affective, so I called back to cancel. They said that they would have to charge me the cancelation ***** there's absolutely nothing they could do about it. I called back several **************** tried to say "it's in the contract"... when I signed it I was traveling & went off of the representative to tell the truth. When I told them this, they say, we can't verify what the sells *** said. Any company who's not trying to take advantage would see my call history, how many times I tried to cancel, and have something in place for instances that their service isn't affective. When I made the point that I'm canceling bc the service was ineffective, they literally said "we don't claim to get rid of pests, just try to control them. " There you go folks!! They can promise the Stars, but have little to no responsibility to doing an effective job. AND, they only give you 3 days to decide if you want to work with them before charging a $200 cancelation fee. Talk about a rip-off!Hawx Services, LLC
Date: 08/27/2024
I want to look into this can you email me at ***************************************Review fromMelissa C
Date: 08/22/2024
1 starMelissa C
Date: 08/22/2024
This has been a back and forth issue for well over a year. I was told **** would cancel my contract with Urbanx. All I had to do was send was send the contract. I sent it to the tech and sales ***resentative. Few months later I noticed that Urbanx was still charging me $100 for their service. Ive called, sent e-mails, text/call sales *** and did the chat option. I had no response and the 3 responses I received got me nowhere. I was even told theres nothing (Hawx cant do anything about that because they dont make promises like that).Today when I called to cancel I was actually able to speak with a ***resentative. Basically I was told that I still had to pay the monthly invoice although Im moving and will not receive the service. But to make it worse ****** said she can give me a deal if I keep it and cancel the payment due. Theres a chance you may not service our area and Ill be out of money still. Ive taken a major financial loss the whole time I was using this company. The actual extermination service was great it was just the billing portion. I just want for the right thing to be done.Hawx Services, LLC
Date: 08/27/2024
I want to look into this can you email me at ***************************************Review fromJames B
Date: 08/21/2024
1 starJames B
Date: 08/21/2024
I canceled my contract after the one year was up. Their system wanted to charge me for one more month even though I would not be receiving any further service. I spoke with two different account managers and they both said that the remaining balance would be waved and that I would no longer receive calls from Hawx, multiple times a day asking for the payment that had been resolved. However they still call me from 8 AM to 8 PM multiple times a day. All of their support calls are not local and have 0 authority to do anything. The worst part is that the two separate conversations that I have had with the Account Managers both of them told me that the payment would be waived and that my issue was resolved. They are being dishonest with their service and their word.Hawx Services, LLC
Date: 08/22/2024
I want to look into your case can you email me details at ***************************************Review fromChristopher/Michaela T
Date: 08/19/2024
1 starChristopher/Michaela T
Date: 08/19/2024
If I could give a negative star I would. Trying to cancel this service can not get anywhere email with reply ignored additional billing still billed no services rendered. Keep getting the passed around and around without any resolution. ABSOLUTELY THE WORST CUSTOMER SERVICE EVER!!!!! DO NOT SIGNED UP WITH THEM. SCAM SCAM SCAM SCAM!!!!!!!!!!!!!!!!!!!!!!!Hawx Services, LLC
Date: 08/20/2024
I want to look into your case please email me at ***************************************Review fromDonah M
Date: 08/19/2024
2 starsDonah M
Date: 08/19/2024
************ techs are amazing but when it comes to your bill and contract they are scammers. I wanted to end my contract after the year it ended in and I would always ask what date does my contract end so I could not miss that date. When that date came I called to cancel and the gentleman said that I had signed something for another 2 years. I was hot!!! I do not remembersighning anything and it was sent to my husband's email that I have no access too. It's not that serious to keep clients to have to lie about what they signedHawx Services, LLC
Date: 08/22/2024
I want to look into your case can you email me details at ***************************************Review fromSonny S
Date: 08/16/2024
1 starSonny S
Date: 08/16/2024
This company has tried to rip me off.They had come to my door and convinced me to send my old pest control a text that the salesman wrote for me. They did this knowing my old company would offer me a lower rate before a cancel. Once I sent the text the Dalmatian had me sign up. They made me sign a 1 year contract.They sent a free termite inspector to my house. They quoted me $8,000 and didint do a proper measurement on my house and added 50 LF.I had another company give me a second opinion and they quoted me $1.025 for the same service.When I confronted hawx they tried to say it wasnt the same service and then when I had proof it was the same service they knew they were caught and they said they would charge me $500 I have been dissatisfied with the services with Hawx prior to the termite inspection and when I explained the reasons I wanted out of my contract after they tried to scam me on a price they are making me pay a $199 early cancellation fee.Hawx Services, LLC
Date: 08/20/2024
I want to look into your case please email me at ***************************************Review fromMartha J
Date: 08/16/2024
1 starMartha J
Date: 08/16/2024
I (military veteran) paid Hawx $600.00 for a failed german cockroach treatment. This company continues to bring confusion to this situation along with switch back ways of manipulation in obtaining additional funds. Their service staff has little or no knowledge of the pest they're treating. The german cockroach product I purchased online worked immediately! Even though their product failed, **** refuses to refund the $600.00.Hawx Services, LLC
Date: 08/20/2024
I want to look into your case please email me at ***************************************Review fromBriana O
Date: 08/14/2024
1 starBriana O
Date: 08/14/2024
Do your research and stay away!!!!!!! This company is nothing but a scam. Read their reviews on yelp, ******** and other sites. I assure you, you wont regret staying away from this fraudulent company.Hawx Services, LLC
Date: 08/15/2024
is there anything I can help you with to ensure you're getting the proper service, I can be reached at ***************************************
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