Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Alder has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

Review Details

• Review fromShantelle E

  Date: 10/16/2023

  1 star
  Beware of the business. They do not protect and they just want your money. I have tried to contact them and let them know that their security device was not working but refuse to send a tech out. Just wanted more money. I recently moved and they tried pushing the system on the new home buyers but once I explained how difficult and demanding the people are and they just want $100.00 a month for a none working security device, of course they don't want it. Alder decide to keep billing me when I don't even have it. We have a security system in our home so why pay for 2? They still call and harass for more money but this is a business that takes advantage of people. They do not protect. Stay away

• Review fromJanice W

  Date: 10/13/2023

  1 star
  I have been trying to resolve an issue with cancellation of service on my mothers account since November 2022. She had not had service for over two years. The battery was supposed to be replace and she never received it. So she continued to pay monthly payments for two years. Her contract expired and this company automatically renewed her contract. In November of 2022. I was made aware of the situation and tried to cancel the contract. My mother was told that she had to pay the remaining $$ to cancel the service. She sent a letter and payment to ************ stating this was to pay off contract/Cancellation fees. Alder did not cancel contract. They used the money to pay monthly payments until contract was automatically renews again and then started deducting payments from checking account again. My mother was no longer living in the house. 95 years old with Dimentia. I tried to reconcile this with company to only get run around. I have spoken with numerous customer service people on many occasions and I filled out a cancellation form myself on behalf of my mother. I am still receiving statements for past due bill and current bills for service that was supposed to be canceled November 2022. My mother did not file a formal cancellation form, but I did in July 2023. I was told it would all be taken care of. I am still getting bills from them. My mother has passed away and I am not responsible for these payments. The only reason they have my name and information is because I called on her behalf when she first started having issues with them. They have threatened to turn over to third party collections agency. Why wasnt the contract cancelled in July 2023 when I sent the cancellation form? Please help!!

• Review fromJessica C

  Date: 10/10/2023

  1 star
  The absolute worst option. Heart wrenching and truly depressing. You basically sign your life away with a 3 thousand dollar contract that they never truthfully disclose to you until you want to cancel and they make you pay THOUDANDS OF DOLLARS! The associates also don't care about you in the slightest. They say that "you signed the contract" and you have to pay. I feel like I was taken HUGE advantage of and convinced I needed something that I absolutely did not need and COULD NOT AFFORD. This company asks you SO MANY TIMES, "why don't you care for your safety? So your safety isn't important? You don't care about your home?". I moved to a new place and the representative took advantage of my fear, and DID NOT DISCLOSE THE TRUE COST OF THE SERVICES OR THE ***** OF CANCELATION. I was treated rudely TWO TIMES after waiting on the phone for a total of one hour between two associates. Don't fall into the trap. I am utterly depressed, broke, STILL scared, and now 3 thousand dollars in **** to a company that took advantage of me.

• Review fromJessie H

  Date: 10/03/2023

  1 star
  This business trick and lie to you to sign a contract with them and then when you try to cancel you cant.then you stuck with 3000.00dollar of they junk they promised you cancel in30 days but that a lie

• Review fromBrian D

  Date: 10/03/2023

  1 star
  Crooks! Thought I signed up for 2 years but they put me on a 60 month contract. Over 2 years in and I haven't even used the system for over a year. They raise their monthly charges with ever telling you. No matter what I try they won't let me out of the contract they tricked me into. Protect yourself and your family from these theives. They won't even refund you for the surprise fees of their "premium" plan. So tired of paying them every month just because they are greedy and I'm afraid that when contract is up they will renew without informing me. Tried canceling now but they won't until contract is almost done.

• Review fromLisa E

  Date: 10/02/2023

  1 star
  I signed on with this security company on July 31st. 2023. They installed the doorbell camera, smoke alarm, and sensors the next day. They informed me that they would come back and install the cameras the following day. It is now October 2nd, 2023, and I still do not have the cameras. They have rescheduled service several times. I am currently scheduled to have them installed on October 19th. The equipment is faulty. The doorbell camera does not pick up the "human" when they come to the door sometimes or when a household member leaves. I have to charge it every month, even though the salesperson informed us that we would only need to charge it every 6 months. I called and emailed and wanted to cancel, but they informed me that I only had 3 days to cancel and therefore I would be liable for the full contract amount if I still wanted to cancel. I asked how I could have canceled in three days if I didn't have the equipment available to see if I wanted to keep it. Response was, " I'm sorry but you only have three days". I also told them that a contract is for services or goods between two parties and in this case, they were auto-drafting the fees, and I didn't have the equipment yet. They were in default of the contract. I want out of this contract! Does anyone know how to go about canceling a service that I still do not have, but am being charged for it? Please do not trust this company, they do not have your best interest at heart. I have been without cameras since August 1st, 2023, and do not feel safe especially at night with all the crime in my area. AVOID THIS COMPANY !!!

• Review fromMarlena O

  Date: 09/30/2023

  1 star
  The representative I spoke too never informed me this was a 60 month contract! I am gonna contact an attorney and get the calls subpoenaed if my account is not cancelled and they do not charge me 90% of a ************************************************************************* through the signing. I was completely misled and I tried to be polite to everyone I talked too but they were rude about it and are not willing to help. I do not recommend this company at all

• Review fromChristopher R

  Date: 09/28/2023

  1 star
  Im wanting to cancel my service and that ,alder holdings told me that I have to pay a 90 percent of my contract .alder said I signed a 60 month contract ,and I said I didnt .They cant show me proof , my bill was supposed to be ***** and they increased to ***** without my permission .Alder withdraws the money from my bank without my authorization.I ant my money back in my account , they did this for month of August .

• Review fromTess T

  Date: 09/22/2023

  1 star
  Please someone help me! I been trying to cancel since day 1 its going on a week! I called and emailed every day to cancel Alder. The salemans and the company are fraud. Stealing from helpless people who want people in my case, I was told I wouldnt get no money taken out of my account until everything was set up, well they got their money not even 5 mins after leaving my place. Then ran my card again the next day for the monthly payment which again its been day 2 by that time so I called demanding them to cancel and a full refund, they only refunded me the monthly and I am still trying to cancel and I am getting hung up on, and not to mention he lied about the entire contract and such. I am getting no where with this so called business. Everything is left how they left it and I been pleading to cancel and they wont let me cancel! I have a spinal cord injury daughter so I thought this was the right decision well turns out it wasnt. They kept installing their system even after my first call of canceling. Now Im going on a week? They will say well not its out of this trial period blah blah when they are not listening to me! Someone help please!!!! I even went to my bank to cancel things. They wont listen to me, they keep me on hold, the an account manager hangs up on me and they are demanding me to pay for the equipment which I am asking them and been asking them to take back since day 1 after the salesman left not only that my city hall even said they are our scamming & do not have a permit to go door to door!!!!! Please!!!!

• Review fromSamantha G

  Date: 09/20/2023

  1 star
  Scammers! My mother had to go to assisted living and we had to sell her home in a hurry. She had signed an contract in 2017 for 5 years, and I am sure she didn't realize at the time that the contract AUTO-RENEWS FOR 5 YEARS. In that time, I took over her billing and now need to cancel this contract however I am told we cannot cancel unless we pay out the rest of the contract. I am still trying to figure out how to get out of this contract without paying the ridiculous amount they are charging. I'd love any advice. DO NOT sign a contract with this company unless you understand that you may never get out of it.