Complaints

This profile includes complaints for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

VASA Fitness has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  VASA Fitness

  1259 S 800 E Orem, UT 84097-7232

• 

  Vasa Fitness

  7990 E 51st St Tulsa, OK 74145-7842

• 

  VASA Fitness

  4255 W Thunderbird Rd Phoenix, AZ 85053-5343

• 

  VASA Fitness

  3920 E Grant Rd Tucson, AZ 85712-2558

• 

  Vasa Fitness

  455 E Cheyenne Mountain Blvd Colorado Springs, CO 80906-4506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the fitness membership on May 15th because they were having a promotion that waived the sign on fee, and I wanted to attend the gym with a friend who was only visiting for a month. My intention was to cancel it within 30 days before Julys monthly fee and the $50 rate guarantee fee were set in place. On June 14th I attempted to cancel my membership on the Vasa app but was not able to because every time I would click cancel (paying the $25 cancellation fee) the request would time out. I contacted my local gym in ***** who referred me to the corporate number but told me they were closed at that time (I later learned that they werent). I then worked the next 2 days and they didnt pick up on the weekend, so now because it is less than 30 days until the next monthly payment, the app says I owe over $100 to cancel my membership, when it shouldve costed $25.

  Business Response

  Date: 06/22/2023

  Hello,

  I have located your membership, Cam Bonsignore   -   5310005751419W. I have cancelled your membership with 6/15/23 as the last monthly charge. Since you are within the first 6 months, I did charge you the $25 cancellation fee. You will have access to the facility until 7/15/23.

• Initial Complaint

  Date:06/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for vasa 2 times and never stepped foot in the gym. I would like to get these accounts removed.

  Business Response

  Date: 06/19/2023

  Hello,
  Our memberships are not based on usage. We did attempt to contact you regarding the past due balance before they were written off.. .After months of unpaid dues, the memberships were written off to ****** and Associates. You are responsible for the balances owed to them.

• Initial Complaint

  Date:06/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VASA fitness wants to collect over $1500 for services not rendered. This makes no sense. We cancelled our accounts and my sons trainer took a break. We ended up not returning due to COVID concerns and my family getting sick. We had his account on hold, but they suddenly started charging the account and charging multiple fees without any explanation. When I reached out, they didnt even know what the charges were. So we reminded them we ended up cancelling the accounts and they vanished.Now they sent this to collections demanding money for nothing. Free money. They are out nothing. We didnt take $1,500 worth of services. What is the plan here? *** money out of us for charity? If we paid them $1,500, they would have not earned a cent of it. And even if we agreed to pay it, how would that work? Would we have to put up with getting a trainer and training at a company we now despise? A contract can not be one way. You can not demand free money. There has to be a mutual exchange of services. There has not been a mutual exchange of services, certainly not $1500 worth of services. They can check the records. We never entered the facility after we became ill with COVID and I was brought down with a gastric bypass surgery, all which can be proven. Plus we moved. But again. None of this matters. There was never an exchange of services. I am sorry if they are desperate for cash, but coming after us is ridiculous and I am starting to understand why so many people are sick of gyms. They want to financially enslave people and get free cash.

  Business Response

  Date: 06/19/2023

  Hello,

  I apologize for the inconvenience this has caused! I definitely understand your frustration. I would be happy to look into this for you. Can you please provide me with the names and birthdays on the accounts you are referring to?

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20199710
  
  I am rejecting this response because:
  

  I can not provide this information in this manner. They can look up my name and contact me via email. But I am not going to publicly publish my emails and birthdays.

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/29/2023

  The account was for my minor child, *****************************. His birthday is May 30th, 2008. We closed all accounts (*************************, *****************************), and he was doing training to help with his weight, but he is ADD and has severe social anxiety. The one person he would work with took a break and a replacement couldnt work. So it was paused. Without warning, dozens of $80 charges hit our account, and when we asked what they were (the account was paused, so we didnt know what was what), their own people couldnt tell us why we were getting these $80 charges. After some back and forth, I gave up and yet our bank know. They did an investigation and found the charges invalid and reversed them. Then suddenly a collection agency is demanding $1500. Again, not only is the amount wrong, but it is for services never rendered. So they want a donation for their business? 

  
  

  None of us could keep going due to us getting a bad case of COVID-19, and I ending up in gastric bypass surgery, followed by a bad ucler post op. That is why we cancelled all three accounts.

  Business Response

  Date: 07/05/2023

  Hello,

  I have located the membership you are referring to, **********************************;  -   5310004052172W. I sincerely apologize for any inconvenience. I do see that his membership was placed on hold back in 2022. We do not have any previous written request to cancel the personal training. At this point, you would be responsible for paying off the balance to ****** and Associates.

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20199710
  
  I am rejecting this response because:

  Again, there is no balance. No service was rendered. What am I getting for $1,500? Literally nothing. They want free money just for existing? That is immoral behavior.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/06/2023

  Hello,

  As a final resolve, we would be happy to have you pay us for the membership balance that is showing owed, and we would waive the Personal Training balance. The membership balance owed is $147.93. This was the amount of monthly payments + the annual fee that we did not receive, and was ultimately sent to collections. As our memberships are not based on usage, this balance would still be owed.
  
  Please call us at ************ to make this payment. After the payment is received, ********'s membership will be pulled from collections and cancelled out.

  Customer Answer

  Date: 07/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While I dont completely agree, this would move us on from further headaches. If they send me a method to pay at ***************** I will pay this as a settlement to avoid further conflict. I would also like a statement of release of further claims also sent to us after our delivery of pay for our records. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my wife, I joined **** *** on 1/4/2020 & enrolled my wife around 1/7/2020, she was involved n an auto accident on 8/20 & 7/21 both non fault, she sustained bodily injuries' n both She"d competed in a body building contest n 11/2019 & finished 2nd, With her injuries it was hard 4 her w/o at her level She rarely w/o at **** after both injuries, we continued 2 pay her fee, until I called **** & advised, she no will no longer b attending & 2 cancel ******* would advise my bank 2 no longer let **** auto draft her payment. Don't have the exact date of my call, it was several months ago. I assumed it would be cancelled as I requested since the **** corporate employee I spoke 2, simply replied "ok" 2 my request 2 cancel her. Out of the blue my wife, ***************************************, received a collection letter (our 1st notification?) dated 5/2/2023,for $155.20 (we paid her fee from 2021 until 12/22). I was told the contract states cancellation must be done n writing!". I ask shouldn't the corp employees know their contract & should advised me, to put my request to cancel in writing instead of just saying ok? The amount owed is for 7 months? We never received a call or Past Due notice? I think this is a "scheme" which both **** & collection company participates . When looking at **** complaints and comments I see many filed complaints basically the same as our issue They use the ** as a tool! VASA Fitness | Complaints | BBB Profile (bbb.org) 659 total complaints in the last 3 years. 149 complaints closed in the last 12 months.

  Business Response

  Date: 06/16/2023

  Hello,
  I have located your wife's account, *************************************** - 1043002868161W. I sincerely apologize for the negative experience that you have had!. I am not seeing any previous correspondence with our Member Services team. Can you please send the email you are referring to, to ******************************** for review? It does look like we attempted to contact her regarding the past due balance multiple times before the membership was written off to collections. After months of unpaid dues, the membership was sent to our collection agency.

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20193300
  
  I am rejecting this response because:

  None of what **** stated is true. How did they try to contact my wife regarding payments? All of her payments were paid on time. As I mentioned she was involved in 2 auto acccidents in which she had body injuries, She was home for several weeks while injuries were being treated, How did they try to reach her? She would have answered a phone call if they tried to reach her. This is a shame that **** does not address their corporate employee who I talked to regarding closing her contract? They have a HUGE turnover of employees in their gyms, which is, most likely, standards in their industry. They most likely have a turnover issue in their corporate employees? I know many have complained on the lack of training from ****. If I were their corporate, I would look to address the large number of complaints & reviews, all dealing with the same issue, of lack of notification on payments & customers sent to a collection agencies? How could a corporate employee tell me okay to my request to cancel my wifes account but not say "we need it in writing?" this shows a continued lack of training their employees need.

  The Phoenix location I go to is very clean and well kept. Large turnover in employees, but as I stated, this industry does have a large turnover ratio? Employees works hard and are very good to work with. Unfortunately, my wife was going to start back for her training when we received a collection letter, Now she is highly disappointed with ****'s action and does not want to go back to ****? She is a personal trainer, and she will decide where we go to train. I truly would like her and I to train together at VASA.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/23/2023

  Good morning,
  I definitely understand your frustration. We attempted to contact her via email and phone number multiple times before the membership was written off to ****** and Associates. It is our members responsibility to ensure their contact information is up to date. The phone calls did come from our billing company, ********************. 

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20193300
  
  I am rejecting this response because: **** is basically stating that a corporate employee could not have answered "OKAY" when I called to terminate my wife's membership. I would like them to send me a copy of ONE of the emails they say they sent to my wife's email?

  They obviously don't take my customer complaints seriously. They ASK for me to send them a copy of the email I sent requesting the termination?? Obviously they never fully read my complaint I never said I sent an email, I stated I called their corporate to terminate and their employee said "OKAY"

  It's sad to see a company cannot own up to a mistake they made. They need to look at all of their complaints and see there is a trend to many others having the same issue as ********** and integrity are essential for any company to be fully successful.SAD
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/26/2023

  Hello,

  I apologize for the inconvenience. I certainly understand you when you say that you called in to cancel. However, what I am meaning is that the membership agreement does state that we need a WRITTEN request to cancel. I was simply stating the policy that we have. However, as a resolve I would be happy to have you pay the balance to us directly for $89.96. Once that balance is paid, we can pull the membership from collections and it will no longer effect her credit. Please call us at ************ to make the payment.

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It's not the money it's the principal. I have nearly a perfect FICO score, which means, we are RESPONSIBLE adults, who take our credit responsibility seriously. I will contact and settle today.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current member of VASA Fitness. I signed up my daughter for a membership to give her more exposure to the gym. She is a minor. When she wasnt using the membership, we went in to cancel the membership. We did this at our local gym. The next communication that I received was a solicitation from a creditor to pay unpaid dues on this minor account. I have attempted multiple times to chat using the VASA Fitness website. I have also gone into my local branch, and was told they could do nothing to help the situation. I was given an 801 customer ********************** number, which I have left messages at. I have also emailed customer support at the directed email for customer support. Every month this account is being billed, but I as the guardian Im not getting any bills. I am not sure why the account wasnt canceled, and ultimately, Im being charged for a service that Im not using and have no way of turning off. I do not feel as though I need to pay the back charges when I am unable to get a hold of anybody to help resolve this. My family currently already has two adults, gym memberships, we really do ****** using this gym, but Im looking for assistance and how to get the company to speak with me. Through chat and in person, I am being told that no one can help me, but when I try other avenues to reach out to people, I cannot get anyone to respond. I am hoping that the business will reach out to me. I would like to have this resolved and not have the charges keep accruing. Thanks for any guidance.

  Business Response

  Date: 06/12/2023

  Hello,

  I have located the membership you are referring to, ***************;  -   1043004544315W. I apologize for any inconvenience! The membership agreement does state that we need a written request to cancel. I do see that you reached out regarding this via chat in March and you were advised of the past due balance on her account. As a resolve, we would be happy to have you pay us directly for the amount of $87. I have waived $149.99 if you pay us directly. Please reach out at ************ to make that payment. Once that balance is paid, we can pull the membership from collections.

  Customer Answer

  Date: 06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I called the number, but no one was available and I was prompted to try again another time.  I will continue to try until I connect with someone.  Thank you!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately more than a year ago, with the help of a friend, I acquired a membership to the **** gym in ****. The gym manages everything through an app. I bought the cheapest membership because there was an offer. If I don't remember correctly, I purchased the membership in December 2021. To enter the gym I had to show my membership card that the application had. The application often blocked me so to access the gym I had to use my phone number to got in. The last few months I went to the gym in **** I used to give to the person in the front desk my phone number and they let me in, after checking my information. I tried several times to receive help from the people at the gym to unlock my account and be able to use the application, but they always told me that I should contact the support number. I called them several times and they told me that I should download the application and use it. I actually tried several times but it didn't work. In August I moved to ************. I tried to change my membership but since I have to do it through the application with the **** ********, I couldn't do it. The **** gym continued to charge me, even though I had already purchased another membership at the ************ gym. They sent me an email to the email that I have as a contact. I tried to use the same email to communicate with them so that they would cancel my previous membership and keep the ************ one. They did not answer my email. At the ************ gym I asked for information on how I could resolve this situation. They gave me the same support number again. I called them they didn't answer and I left my phone number to call me back. But they didn't. Now they send me an email threatening that they are going to send me to collections. I have tried in various ways to solve the problem but they did not give me the options. The app I made for ****'s gym won't let me retrieve the old data to do something. The gym overcharged me in these last 8 months, which is why they blocked my bank account with them. I think it was all abuse. I need help to resolve this conflict that is affecting me mentally and financially. Could you help me to solve it?

  Business Response

  Date: 05/31/2023

  Hello,
  I have located your membership in ****, ***********************;  -   5310003428799W. I sincerely apologize for the inconvenience this has caused. I have waived the past due balance on that account and cancelled that membership. I have also unregistered your app on the old account, so you should be able to register on your other account.

  Customer Answer

  Date: 05/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted support SOOO MANY TIMES about an account that was created fraudulently and they refuse to close it which i would think is illegal. Obviously I refuse to pay it and asked since i never gave consent for it to be opened, if they could at least freeze it so i can pay it but they wont. I wish companies would close memberships that are fraudulently opened, but I see it's a common problem with this company... I can't get it canceled til I pay the fees which I won't do cause I NEVER CREATED IT!

  Business Response

  Date: 05/24/2023

  Hello,

  I have located your membership, *******************;  -   1057005646371W. As a resolve, I have waived the past due balance and cancelled out your membership.

  Customer Answer

  Date: 05/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vasa Fitness Is trying to take me to collections over a gym membership I was under the impression that I canceled. They are trying to get me for $200+ dollars for a membership I never used so I canceled it. This is ridiculous as they failed to assist me with this matter.

  Business Response

  Date: 05/22/2023

  Hello,

  I apologize for the inconvenience. I have located your membership, ************************;  -   1035003918463W. I do see that you placed your membership on hold via our app in November 2022. We attempted to contact you regarding the past due balance via email. If you pay the balance of $211.92 today, your membership will not be sent to collections. Your membership will be sent to ****** and Associates on June 1st. However, since we have not received payment on your membership since October 2022, you would be responsible for paying the balance to ****** if it is written off.

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had gotten a gym membership with a friend over spring break, just to stay active over break. i purchased a membership for ***** only wanting to have it for 1 month. after the month had passed i stopped paying and stopped going thinking my membership was to be cancelled. Something told me to check out my account and it said i had to pay $154.97 to cancel my membership. Im a 17 year old who jus wanted to work out for a month. then i remembered the employees telling me theres a $25 cancel fee. but my fee is way more than that. They added the monthly amount to my cancel fee every month i didnt pay, but then didnt tell me that , that was gonna happen. I have no source of income, and im getting ready to go to college and i want any debt. once again i wasnt told about all the extra fees that i would have to pay just to cancel my membership .

  Business Response

  Date: 05/22/2023

  Hello,

  I have located your membership, ***************************************;  -   1054005558884W. The terms on the membership are any payments set to draft within 30 days are due as well as any payments that have been missed. If you are cancelling within the first 6 months there is also a $25 cancel fee. As a resolve, I have pushed out the Rate Guarantee Fee and waived the $25 return fee so neither of those are owed to cancel. You will still be responsible to pay $79.98 to cancel your membership.

  Customer Answer

  Date: 05/31/2023

  i already had a case opened but i mistake didnt respond back so my case was closed, but i wasnt satisfied with my case. **** waived some of the fees but i still have to pay $132.47. when i signed up they didnt inform me about the pile up of payments, so i assumed that if i didnt pay, my membership would be cancelled but they still want me to pay $132.47 to cancel my fee, when its just gonna continue to pile up. I am highly upset with that, since i wasnt informed by the employees that if i didnt pay, i would still be responsible for paying the monthly balance. Im getting ready to go to college and wont be able to pay that. The response they gave you guys was a lie too, they said that i would have to pay $80 but now its $132.47, all i want is my membership cancelled without paying.

  Business Response

  Date: 06/01/2023

  Hello,

  I apologize for any misunderstanding at the sign up process. The membership agreement does state that the membership needs to be up to date to process a cancellation. It also states that there is a 30 day notice to process a cancellation. You are currently showing past due for 2 monthly membership fees and the $25 return fee. Once those are paid, I would be happy to waive the 30 day notice and cancel your membership.

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20082134
  
  I am rejecting this response because:
  i dont have the money for it since i was going to college, i feel like my fee should be waived since the employees didnt do there job of informing me on that. and on top of that when i contacted you guys before **** said **** took it down to $80 but nothing changed it was still over $120. i just want it waived i only went for a month and i paid that month i dont see why i have to pay more money to cancel when the employees didnt tell me that.
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my membership that was started fraudulent 2 times with customer support and they refused to cancel it until I pay for a service I never even signed up for ! Have never step foot in this place, but somehow I will be billed $64 one month and $90 starting next month. I tried to explain I never started this account and need it removed and they will not remove it until I pay for it, which I'm not going to because I am not the one who signed up. I think it is messed up that they won't allow you to freeze it so you can pay that bill, and then will continue to charge it until you do pay. If the person doesnt have money to pay what is owed, why charge them more? Seems like a scam to me. And I would like it to be cancelled cause again, I didn't start the account cause I am disabled and they still want to charge me and refuse to help me.

  Business Response

  Date: 05/19/2023

  Hello,
  I apologize for the negative experience you have had with VASA Fitness. I have located your membership, *************************;  -   1057005646364W. As a resolve, I have waived the past due balance and cancelled out your membership.