Complaints

This profile includes complaints for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  VASA Fitness

  1259 S 800 E Orem, UT 84097-7232

• 

  VASA Fitness

  16921 E Quincy Ave Aurora, CO 80015-6132

• 

  Vasa Fitness

  3825 South St Lafayette, IN 47905-4872

• 

  VASA Fitness

  1200 N Alma School Rd Chandler, AZ 85224-2923

• 

  Vasa Fitness

  5325 E Thompson Rd Indianapolis, IN 46237-4094

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this on the behalf of my wife, she had a Vasa Fitness membership for a short while two years ago. She closed her account after a short while of having it. She went in numerous times both times in person and lastly with a witness, (because of previous charges to her card after closure) to close this account out. Each time they "stated your account is closed". Fast forward 2 years and just this month of May 1st we receive a bill stating she has not paid her membership dues and turned it over to ****** and Associates (a law firm that specializes in past due consumer collections). She has not lived in the ***************** for some time now. This is the best scam artist scheme I have seen yet and I would avoid this place!

  Business Response

  Date: 05/15/2023

  Hello,
  I would be happy to look into this for you. However, I am unable to locate the membership with the information provided. Can you please provide me with your wife's full name and birthday so I can locate her membership?

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  

  How do I reply directly to this to keep my wifes confidentiality? I have no problem giving you any more items you request but

  is there a direct email for contact? I will happily oblige for anything you request.

   

  Thank you,

   

  
  

  Customer Answer

  Date: 05/15/2023

  Her name is *************************** her phone number is ************

  
  

  Please let me know if you need anything further, I would love to drop these absurd charges and restore her name.

  Business Response

  Date: 05/16/2023

  Hello,
  Thank you for sending that information. I have located the membership! Her membership was written off due to not receiving payments on the membership. We attempted to contact her regarding the past due balance before the membership was written off. As a resolve, we would be happy to pull the membership from collections and have you pay ** directly for the balance of $147.95. Please reach out to ** at ************ to pay that balance.

  Customer Answer

  Date: 05/17/2023

  I find this very amusing if you look on the BBB for your business you will find numerous accounts of the same instances of people with the same problem of that of which my wife has with your gym membership upon closing. You make it virtually impossible to close. She closed her account two times both in person and lastly with a witness to close her account. Each time she closed the account the person at the front desk said she was good to go. I am unsure if its a code written in your software to start pinging these individuals years later after which you deem necessary they are late on payment, but from the looks of it I believe the BBB or someone else needs to dig deeper into your books and see how you conduct business. This is the greatest scheme of fraud I have ever witnessed.

   

  It seems when you deem necessary you send it to collections when you need more money from individuals. I find your lack of honestly depriving. At this point its not the actions of this bill that concerns me. My wife has always paid everything on time and never has had a late payment on anything. Whats very appalling is you have never reached out to her or sent anything until may 1^st of this year. She has had this account closed for two years. I have some very high friends in the legal system and at this point I will retain counsel if necessary if you do not drop these absurd charges.

  Business Response

  Date: 05/17/2023

  Hello,
  We did attempt to contact her via the contact information on file before the membership was written off to collections. It is the members responsibility to ensure their information is up to date in case VASA Fitness needs to contact them. It looks like she was making payments on her account until January of this year when the bank account was closed, so we did not receive payment. After not receiving payment in January, February, March or April, the membership was written off at the beginning of this month.
  
  As previously stated, we would be happy to have you pay ** directly as a resolve so it will not effect her credit. 

  Customer Answer

  Date: 05/17/2023

  If we send payment to you would it be for the above mentioned amount of 147.95?

  Also I would like for you to fully close her account and send receipt of payment as paid in full, and stop all communications with both her and I.

  Business Response

  Date: 05/18/2023

  Good morning,
  Yes, once that payment is made we can pull her membership from collections and cancel her account. You will need to call the number I provided previously to make the payment.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to cancel membership over repeated attempts for nearly one year, continued to hit roadblocks with every attempt. Finally got staff support in a store to cancel but cannot get help from anyone to process a refund for 210 days where we could not reach a person to resolve the matter. Below are the emails we sent with more details of attempts to resolve on our own:Hi folks I wonder if anyone has addressed this email yet from two weeks ago? Please Reply All --On Sat, Apr 29, 2023 at 4:22 PM I wrote **** immediately after cancelling my account in a store with a staff who verified that my card number on file was incorrect. He provided email address to reach customer ********************** team. I wrote the following:Hi folks, I have been trying to cancel my VASA gym membership for the past year. Your records will reflect that prior to today I have not worked out at your gym in 210 days since I moved out of the area. I have called your offices over 3 times and each time I've been directed to the app or website to cancel. Each time I have run into glitches. Today I drove out of my way and went into an actual gym, store 1035.I had to pay another $22 to cancel my membership in person. DeSean was very helpful because in the past even in the in person staff would not assist me. I was told you are the only ones who can assist with a refund request. Could you confirm that my membership is officially canceled? Could you also please in good faith refund me at least a portion of the money I've paid over the past year since I have not used the gym and my attempts to cancel have repeatedly failed. Bar code: 2108323V Member ID: ******** ********************************* **************************** ---One week later, on May 1, I received the following reply:May 01 10:08 am Hello your membership's last billing date was on 4.29.23 with access to the gym until 6.3.23, since our memberships billing is not based on usage of the membership but on the monthly rate you agree to pay when signing up, a refund due to nonusage is not available- we also do not show any previous request to cancel this membership on your account notes thanks ********************************************************* ************************ replied today after letting her know I had not received her previous email: Hi *****, thanks for your reply. That's unfortunate. As stated clearly in our original email sent April 29, **** called your offices over 3 times and each time he was directed to your app or website to request cancellation -- now nearly one year ago. Each time he tried both of those options, he ran into glitches. That is why you have no record of his attempts because the system you have set up for clients to express requests, complaints, and corrections is flawed, leaving your clients frustrated and without options when there are problems. Since you say there is nothing you are able/willing to do in refunding nearly one year of fees he paid unnecessarily, we will forward our concern to the Better Business Bureau. Perhaps they might be able to assist in identifying solutions for future systems improvement so that other clients don't have this experience. ---I hope you're able to assist in hopes that other clientele do not run into so many barriers to requesting help with cancellation. I can't imagine what this would be like for seniors or those with difficulties accessing technology/phone-based platforms.

  Business Response

  Date: 05/11/2023

  Hello,

  I have located your membership, ***********************;  -   1035004155878W. I apologize for any inconvenience this has caused! As previously stated, we do not have record of any previous requests to cancel. The membership agreement does state that we need a written request to process a cancellation. There are many ways to cancel including emailing our support team, calling into Member Services, requesting a cancellation in the club and processing a cancellation via the VASA Fitness app. Unfortunately, since we do not have proof of a prior request to cancel, we are unable to refund all of the payments. However, as a resolve I would be happy to refund 2 payments of $21.99. Is the address you provided a good mailing address to send the refund check to?
  
  Your membership is cancelled and will not be charged moving forward.
  
  

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2018, I started a membership with VASA fitness before they opened their gym. I was never asked to sign a contract with details about the membership. I went to the gym for several years without issue, paid my dues, did some personal training. I asked several times, in person and over the phone for them to discontinue the training fees as I wasn't able to continue. After several attempts and several thousand dollars of personal training fees being charged without my permission, I called my bank to ask what I could do. They advised me to stop payment and I did so. I had several sessions still on file that I did not use. About a month ago, I had a business dealing that required me to have a credit check. I discovered that I had over $5000 collection from ****. I'm certain they cannot justify that dollar amount. There is no universe where I should have to pay that dollar amount without receiving the services and attempting to cancel my membership. Later I called the VASA fitness center and they told me there was some magical phone number that I would have to call to cancel. After speaking with others who had actually received that information and called, I discovered that there is a several hour wait to cancel with that number. I have never been given that number, nor have I ever signed a contract that gave me that number. Please cancel this debt in full. I do not owe this debt, nor did I ever receive an email or correspondence indicating I did.

  Business Response

  Date: 05/11/2023

  Hello,

  I have located your membership, Chelsea Tankus   -   9378001737118W. I sincerely apologize for the negative experience and miscommunication you have had. The membership agreement does state that we need a written request to cancel. I am not seeing a previous request to cancel on your membership. Per the notes on your account, we did attempt to contact you via your phone number on via multiple times advising you of the past due balance. After months of unpaid dues, the membership was written off to collections. VASA Fitness is not responsible for any additional payments that were added to the balance after it was written off. If you have written proof of a prior request to cancel, please send this for review.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept 2022 VASA fitness allowed an unknown individual to fraudulently sign up for a membership under my name and address. **** is around the corner from my house, I have never even stepped foot inside. (I have my own home gym and my neighbors, friends, and families have pools, I do not need to go to Vasa fitness). I contacted **** in December when I saw illegitimate charges. They reviewed the account and could show that I never visited once, and that this was in fact illegitimate charges and they told me the customer ********************** number to call. VASA customer ********************** told me the same, and that they would reverse the charges. **** then continued to bill my card until they could not any longer- (I stopped payment on my card) and I had the payments reversed, as they are illegitimate charges. I called **** again, and confirmed they told me "the data of my visits was wiped out somehow". There IS NO DATA, I have never been to VASA fitness. **** proceeded to send my debt to ******************** a debt collection company that called me and presented themselves as a law office and collections agency. This is a bad debt. - this is not a debt that I owe VASA or ******************** I do not owe you [****] or the collections agency any money, especially not $300. I never authorized **** to charge my card, these are fraudulent charges and a fraudulent debt. Cancel/revoke/remove/erase the debt that you sent to the collections agency, and remove any credit markings or other record of a membership and balance due I never had or owed. I am not interested in ****, never was, and never will be.

  Business Response

  Date: 05/05/2023

  Hello,

  I apologize for the inconvenience! I have located your membership, ***************************** - 1035005038065W. We have pulled that account from collections and waived the balance as a resolve.

  Customer Answer

  Date: 05/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 7th, 2023 I attempted to freeze my membership through the company's app and received an error on each attempt. I submitted a report but ultimately decided not to freeze the account. Since then I have tried on several occasions to cancel my membership through the app and received an error on every attempt. I have also tried canceling in person and they told me to use the app which has not worked until recently where they have added fees because of my inability to pay for the membership. I have been unemployed for some time as well as have had a family emergency which has forced me to move out of an area with a Vasa Fitness location and has also drained me of my savings and I'm unable to pay the balance. I've tried calling in to cancel and have been informed that I have to pay the balance which includes fees up to 5 times the amount of the original membership.

  Business Response

  Date: 05/04/2023

  Hello,

  I sincerely apologize for the negative experience that you have had. I have located your membership, ***************************;  -   7741002352529W. As a resolve, I have waived the past due balance and cancelled out your membership.

  Customer Answer

  Date: 05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, I realized I needed to cancel my gym membership (account ******** as my physician told me I couldn't lift over 5 pounds (I was having prolonged pain/numbness after an auto accident when I was hit by an intoxicated driver). I have a doctor's note on this from this physician. I couldn't figure out how to cancel on the **** app but I was able to freeze my account starting on or about August 30, 2022. Shortly after, I went into the **** on **** ********** in **** (near ******), **. I told the **** employee at the front desk that I had tried to cancel on the app and needed to make sure it actually got canceled. I understood she was processing my request at her computer and she confirmed to me that my membership would now be cancelled (so I knew I didn't have to do anything else or owe any money going forward). I have not returned or used any services at **** since that time. However, recently I received communication from an attorney's office saying my account with **** was past due. Apparently, the money sought is for monthly dues from after I was told my account had been cancelled!I am frustrated because I attempted in good faith to cancel and was told cancellation was complete, by a **** employee, as described above, and have not used any services since then. However, now, **** is attempting to collect money from me that never should have been charged after that point.My fiancee, who has been a **** member for a long time, and other people are surprised this happened to me. We hope this is just a mistake on ****'s part. I guess my fiancee's payment card information was once not properly updated to his account by the front desk at that same ****, even though they said it was, so maybe they are prone to making mistakes there? In any case, please correct my balance owed to $0 and fix anything that was reported on my credit report. For privacy reasons, at this time, I am not sharing other past events at **** about which I could complain.

  Business Response

  Date: 05/04/2023

  Hello,

  I sincerely apologize for the inconvenience with VASA Fitness and am so sorry for the car accident you were apart of. I have located your membership, Brindie Dunham   -   6701003044259W. I am not seeing a previous request to cancel. The membership agreement does state that we need a written request to cancel. However, I would be happy to have you pay us for the balance directly rather than the collections agency so it will not affect your credit. Please reach out to us at ************ to pay the balance of $107.21.

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to be the best without litigation. 
  

  I would hope theyd offer a few free months when Im able to return to the gym to compensate for me having to pay. 
  thank you BBB for your help in resolving the situation.
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have checked in at this location over 40 times since my account when in to delinquency and they didnt alert me until AFTER they had sent it to collections. I received no notice in the mail, no notice in person despite frequenting this location many MANY times.

  Business Response

  Date: 05/04/2023

  Hello,

  I have located your written off membership, ***********************;  -   3368002313047W. It does look like we attempted to contact you via your email and phone number on your membership through email, phone call and text before the membership was written off to collections. It is our members responsibility to ensure their contact information is up to date. At this point, you would be responsible for reaching out to ****** to pay off the debt.

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended this gym about 5 or 6 times, did not like it, and proceeded to cancel. I am now receiving an email of an amount due of more than $100 stating its due for months I needed to pay. I have kindly contacted customer ********************** and explained that I canceled this Service through the app, it showed as confirmed and asked me for 30 days to complete my request, since **** is a known place, I did not find the need to take a screenshot of what it is shown. And, even though this has been acknowledged and confirmed I have not attended since then, and they still wanted me to pay for this amount. ************, which was the person that spoke with me, has refused my request to provide me with a phone number or email of a specialist who can further look into this situation. I am currently a full-time student, and this was an unexpected charge for a service I canceled long ago and used for less than 2 weeks.

  Business Response

  Date: 04/28/2023

  Hello,

  I have located your membership, Kisaury Feliz   -   5310004821478W. I sincerely apologize for any inconvenience this has caused. The membership agreement does state that we need a written request to cancel. I am not seeing a previous request to cancel your membership. If the cancellation via your app was successful, it would have sent you a cancellation confirmation email. If you have this email, please send this for review.

  Customer Answer

  Date: 04/29/2023

   
  Complaint: 19992326
  
  The business has not provided a solution to my request. As I stated after receiving the cancellation confirmation this scam did not sent me a confirmation. It stated it will take 30 days to process on the App, since I believed **** was a credible business did not find the need to take a screenshot of it.

  In the wait of a confirmation email **** has been taking money out of the card added for months of a service cancelled. In this case, I am not requesting for the refund of this amount taken, but to remove my information from this business and stop communication with me. 

  
  Sincerely,
  
  Kisaury Feliz

  Business Response

  Date: 05/01/2023

  Hello,

  As a final resolve, I have waived the past due balance and cancelled out your membership. I sincerely apologize for the inconvenience this has caused and completely understand your frustration.

  Customer Answer

  Date: 05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since I will not be charged an amount due of a service I cancelled, membership was cancelled and will not receive more communication from VASA.
  
  Sincerely,
  
  Kisaury Feliz

• Initial Complaint

  Date:04/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VASA Fitness has refused to cancel my membership until I bring the balance to zero while at the same time accruing more membership fees for a gym I can neither work out at nor get off of my back financially. They are also refusing to produce my signed contract from 2016.VASA Fitness uses very predatory debt collection practices. You DO NOT want to owe VASA Fitness money. Best way to do that is never sign up. Add up what they ask you for in a year and go buy a handful of your own equipment with that same amount, you'll be a miles ahead of people like me if you do.Here's why:Say, like in my situation, you become physically handicapped from the mandated COVID-19 gene ******** fell into a deep, unending depression, and forgot to pay VASA Fitness... they will not only continue to charge you for several months beyond your last visit, but they will also refuse to cancel your membership from accruing more charges as you attempt to pay back the $360 they want. I was essentially told, "You owe us $360 today but it will be AT LEAST $443 by the time you are able to pay us because it will be within 30 days of your next charge." If you cannot afford to pay them the delinquent amount before you are within 30 days of the next scheduled payment, they will just pick up the goal post and move it that much further away from you.Also, keep in mind everyone, BBB is not a government entity; it is a private organization. They have no real power in the world of business complaints and were likely set up by large corporations as a farce to keep disgruntled consumers busy thinking they're affecting some sort of cause or change. I am filing a complaint with the **** Attorney General and anyone else that takes the time to post on BBB should as well.Reminder: VASA Fitness uses very predatory debt collection practices. You DO NOT want to owe VASA Fitness money. Best way to do that is never sign up.

  Business Response

  Date: 04/25/2023

  Hello,

  I have located your membership, Colby ********   -   2546002742569W. I sincerely apologize for any inconvenience this has caused. We would be happy to get you set up on a payment plan if you call us at *************. This will allow you to make payments on the account without extra charges occurring. As a resolve, I have waived some of the fees showing past due. This brought your past due balance down to $158.52. Again, I apologize for the negative experience you have had.

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** signed up my minor son, 17 years old, in 2022 for a gym membership, unbeknownst to me, his parent/legal guardian. He was *********** by a friend. Being a minor he did not understand the ramifications of the contract that he was obligated to pay for out of his checking account when he signed up. One month his checking account balance was not enough to cover the monthly membership, then they would repeatedly send the charge plus the late fee on random unexpected dates when he could not verify that he would have enough money in his account that day. He didnt even know what day the billing would happen. It became a cycle of right when he would get enough money in his account for that month they would charge multiple charges he wasnt expecting that would put him back to negative then get charged again because he went negative. They kept doing this for several months. When I found out we paid all overdue fees to avoid going to collections. We have both tried to contact them and they refuse to refund any of these late fees. At this point we updated the billing information to my account so it wont happen again and wed like to keep the membership now that hes 18 and can understand what happened. But its ridiculous when someone is already in the hole to continue charging late fees without contacting the member or more importantly the parent of a minor! Way to kick someone when theyre down, charging 2.5 times the amount of the membership cost in a late fee when they already couldnt pay that month, then continue to just keep doing it a few weeks later to push them deeper and deeper in the hole. Way to take advantage of people when theyre at their lowest and were too young to understand when they signed up! Very predatory business. Not helpful customer ********************** either manager is not available Again we dont want the membership cancelled now that we have this figured out we just want a refund of the late fees that are over $100 (10x the amount of the monthly)

  Business Response

  Date: 04/21/2023

  Hello,

  I would be happy to look into this for you. Can you please confirm your son's full name and date of birth so I can locate his membership?

  Customer Answer

  Date: 04/21/2023

  Name is *************************** his barcode is 2071361V I would prefer not to put birth date on the public platform if I can avoid it 

  Business Response

  Date: 04/21/2023

  Hello,

  I was able to locate the membership with just his name. As a resolve, we would be happy to refund 3 payments of $25 totaling to $75. Since the payment were charged from a checking account, we will need to send the refund in the form of a check. Please confirm the mailing address so we can process the refund check.