Complaints

This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saela Pest Control has 17 locations, listed below.

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  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
• 

  Saela Pest Control

  6230 Merriam Dr Merriam, KS 66203

  
• 

  Saela Pest Control

  716 Clark Pl Ste 120 Colorado Springs, CO 80915

  
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  Saela Pest Control

  542 Haggard St STE 507 Plano, TX 75074

  
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  Saela Pest Control

  7950 SW Cirrus Dr Beaverton, OR 97008

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged for service I did not receive

  

  Business Response

  Date: 03/04/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have reached out to the customer and we believe this matter has been resolved. 

   

   

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 20 I discontinued the Pest Protection Service. At that time per telephone conversation with their office they confirmed that my account was up to date and no payment was due. Since then this company continues to send a service truck to my residence and calls me frequently to demand payment for service not provided. They insist that I signed a contract for their service, but they have not provided a copy of any service agreement. The last time their service truck appeared at my home, I went outside and talked to the Saela Technician who told me that he was instructed to service this location. I told him we had discontinued the service, but he insisted that he was supposed to carry out his order. He did not get out of the truck. Both myself and my husband watched as the Saela truck remained parked in front of the house with the technician behind the wheel. Apparently he was referring to his cell phone and or laptop computer as he sat there for 15 minutes and then left. He did not get out of the truck. No pest service was provided. My husband took photos of the area around the house, as it had snowed and a fresh layer of snow was on the ground. There was no tracks in the snow anywhere around the house. When Saela sent me an email the next day it claimed that the service person had carried out his order and we owed them $135.99. The company Saela Continues to call my phone claiming I owe them for the last service and that I have a contract that cannot be discontinued. I have refused to pay them, and will continue to do so. This company is not allowed on our property.

  

  Business Response

  Date: 02/08/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter.  

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled service on 11/7/22 Email 1/25 said service scheduled Saturday 1/27 Called and canceled Email 1/26 said service was done on provided 1/26 No one was home Email 1/26 charging my debit card Called in an canceled again Was told no refund because the service had already been performed Did not care that the service had not been done on the scheduled day Finally received Termination Verification 1/26

  

  Business Response

  Date: 02/08/2024

  Thank you for providing us with the opportunity to review and improve our customer **********************.  We were able to speak with the customer directly and resolve this issue.  

  Customer Answer

  Date: 02/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our contract with Saela Pest Control ended in October 2023. Despite telephone calls asking them to stop contacting us, they have repeatedly called and texted ** saying they are coming to service our property. A service person came and was told our contract ended and we no longer want their service. This morning we received another text message telling us they are sending someone to service our property Monday January 29. We do not want to do business with Saela Pest and do not want to be contacted again.

  

  Business Response

  Date: 02/02/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have been in contact with the customer directly and the account has been closed.  

  Customer Answer

  Date: 02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT USE THIS COMPANY!EDIT: THEY WILL CHANGE THE ***** ON YOU! I signed up for $99 and now they're charging me $150 for the tech to walk around the house and spray half of it. When the salesman came to my door and I agreed to sign, I verified that it would be $99 every time and he said yes I was locked in at the special rate. That was just for the first service apparently and I was completely lied to.I was told I could set the times people would show up, that's a lie. I work 5-6 days a week and have told them several times I need a certain time for me to be home to have the services done. Every time I get a text 3-4 hours before they're supposed to be there saying they'll be there in 15 minutes. I text back telling them no but they show up anyway. They can't get into my house to do the service and they can't get into my backyard to do the mosquito treatment. They showed up today after I said no (they were supposed to come Monday when I was home but canceled last minute) and they rescheduled to today which I said wouldn't work. The guy showed up today, sprayed the front yard, can't get into the backyard but he charged for it. I have cameras all over the house and he's saying he sprayed the backyard and charged $85. The gate is locked and never did he go in the backyard. This place is a scam. I'm currently on hold trying to cancel and it's been 20 minutes. All the guy could say is he would send them out again at a day and time that works for me but they've already said that 3 times and it never works that way. Not only are they not professional or organized, the products don't work. I have more bugs now than I did before. This was a mistake to ever do business with this company.UPDATE: Unless you can transfer this terrible service to a friend or family member, you will have to pay 50% of remaining services. Mine came out to 1k, so either pay for services I don't get or pay each time they show up and do nothing.

  

  Business Response

  Date: 02/02/2024

  Thank you for the opportunity to review and improve our customer **********************. We apologize for any misunderstanding regarding the terms and conditions of service.  While the company does not have any evidence of the pricing the customer claims to have been offered, the ******************** will honor the terms and adjust the servicing schedule to the evening so that the customer can be home for ***********************.  We have communicated this information directly to the customer. 

• Initial Complaint

  Date:11/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It took multiple phone calls/ texts and emails and over 5 months to cancel service with this company. Email was technically insufficient format. Customer service was technically not the correct person to talk to. A manager called me back once while I was at work and couldn't dispute my account with them. They sent service to my house anyway despite already switching to another company and now my address was being double treated. Then hounded me to update my billing information on the closed account. And just sent confirmation to treat my address again tomorrow. They need to make it easier to cancel service. Especially with pest control applications. This could be a health issue.

  

  Business Response

  Date: 11/30/2023

  Thank you for the opportunity to review and improve our customer service experience.  We have reached out to the customer to address her concerns directly.  We have honored her request. 

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have verbally tried to cancel service, they had told me I owed $119.00 and had a last service then contract would be done. I was told I only owed $119.00 and on Saturday November 4, 2023 a guy came out to service the home, I was not home at the time and told him he couldn't go in because I have a dog and would not be able, I also told him I had cancelled and was told I would still have to pay for services, when no service was done. The guy who was out there hung up the phone on me and sat in his truck for about an hour. I called the office asking why am I being billed $239,98, I was told for service being done to the home. NO service was done to the home at all, I called on November 7,2023 and again was I was being billed for service done to the home!! I did NOT receive any service, he sat in his truck!!

  

  Business Response

  Date: 11/16/2023

  Thank you for reaching out.  We appreciate the opportunity to review and improve our customer **********************. We have reached out to the customer directly and resolved the issue.  

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/25/2023
  I have used this business' for years with no issues. There prices went up and I can no longer afford plus was doing home renovations to were services wernt needed so attempted to cancel on line and threw messages with business'. A few days later received a message they were going to service my house and i said no thank you i want my service cancelled . Then today they sent someone to service my house while i was not home and said since i didnt call and verbally cancel i was still going to be charged for service. I feel with all the messages back and forth the last few days they would have informed me that i needed to call and verbally cancel instead of leaving me to believe that it was cancelled with our last conversation. I dont feel I should have to pay the $178 for a service I cancelled and they couldnt perform since I was not at home. please help me reolve.

  

  Business Response

  Date: 10/31/2023

  Thank you for the opportunity to review and improve our customer service.  We were able to connect directly with the customer and resolve this matter.  

  Customer Answer

  Date: 11/01/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ** ******

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saela Pest control came to my house without my permission. I was out of town. That means the inside, side and back of the house were locked up. They performed a service even when I told them not to and then they charged me full service that I told them not to do. Then, I got sick, my son got sick, was hospitalized and Saela couldn't come continue the service because of our illness. Its not fair to pay full price for 1/3 of the service. I am no longer a customer of Saela and this bill needs to be forgiven. The amount was $114.00

  

  Business Response

  Date: 10/17/2023

  Thank you for the opportunity to review and improve our customer service.  We have reviewed the customer's account and circumstances surrounding the transaction.  The terms of the agreement are very clear that when regular services are scheduled and performed, the company will service all accessible areas and will charge the full price of the services.  The customer is invited to arrange for a free re-service to treat any areas that were unavailable during the regular service. However, to address the customer's concern, we are willing to reduce the amount owed to 1/3 of the original charge.  Our agents have updated the customer's account and have attempted to reach out to the customer to inform her of the change.   

  Customer Answer

  Date: 10/23/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:09/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 10, 2023 I cancelled pest control services with Saela Pest Control. It was extremely difficult to find the right department and there was no confirmation of cancellation. There is no way to cancel except to call in a very short window, and get transferred multiple times until you find the right person. They will not accept cancellation until a "valid" reason is given. There should be no reason required except "I want to cancel service".On September 14th they unexpectedly service the property and billed my account while I was out of town. I would like Saela to acknowledge that the service is cancelled and refund my account.

  

  Business Response

  Date: 10/02/2023

  Thank you for the opportunity to review and improve our customer **********************. We were able to speak with the customer directly and resolve the issue.