Complaints

This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Saela Pest Control has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
• 

  Saela Pest Control

  6230 Merriam Dr Merriam, KS 66203

  
• 

  Saela Pest Control

  8016 Durango St SW Ste 4 Lakewood, WA 98499

  
• 

  Saela Pest Control

  PO Box 780 Orem, UT 84059-0780

  
• 

  Saela Pest Control

  372 Mountain View Rd Unit 15 Berthoud, CO 80513

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024 I called to cancel my services with Sealea. When on the phone with the **** they offered me a free service, to be serviced in October, and I would be able to reevaluate if I still want to cancel my services as my next service was due in spring. I agreed to the free service in October. Then in December they show up and do another service that I did not agree to, but they state its within their normal window for service when I called to cancel my service and request they take this service off my account they state they will not since the service has already been provided. I explained everything and it was elevated to a separate manager. That manager called me a couple weeks later and she cancelled my service but apparently did not remove the balance due. They continue to state they will not rev=move a service I did not agree to, even though they stated my next service was due in spring, and they showed up in December.

  

  Business Response

  Date: 03/12/2025

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately.  We have spoken directly to the customer and resolved this matter. If you have any further concerns, you may contact the office at ************.

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BORDERING HARASSMENT-I was a loyal customer signed into their ****** contract. At the end of 2 years I called to ensure my contract was canceled. I was told yes. Offered me 30% discount to stay. NO. 50% discount to stay. NO! Two days later I receive a call that my account hasnt been canceled. SAME EXACT BUSINESS PRACTICES. I told her 3 times!!!! They do not listen.

  

  Business Response

  Date: 03/05/2025

  Thank you for reaching out and sharing your experience. We sincerely apologize for any frustration caused during your cancellation process. We want to assure you that your account has now been fully canceled, and you will not receive any further calls or charges. We have reached out via phone to confirm all issues have been resolved but have not been able to connect. We appreciate your business and regret any inconveniences that you have encountered.  If you have any further concerns, please feel free to reach out, and we will be happy to assist.

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Saela Pest control for over a year. My first complaint is I was offered a $99 every other month special when they first started and that turned out to not be true. What I signed on the tablet was for $99 but when I got the copy of the contract in my email it was all of a sudden $165 and I "must have heard him wrong". So that is my first complaint with no way to prove it. My second complaint is I noticed we still had problems with spiders and ants. So I figured I'd look on our cameras and see if the technician was missing the problem areas. What I noted on the cameras (front and back) is the technician was spending less than 5 minutes doing my entire service. So I called the tech and asked him why he was so fast. The first time he came back and gave the excuse he had to leave. Things happen so I let it go. But I did start watching. Every time they came out it was exactly the same thing. And it was a different tech every time. I called the company to cancel and they talked me into letting them "make it right". I agreed and they continued service. The next 4 times they came out, the tech spent 5 minutes or less doing my service. I texted and called them, sometimes they came back. Sometimes they didn't. I gave the techs bad reviews, never heard anything. I called to cancel again and got the same promise of change. But the best part is when everything was said and done, I had to pay them half the last service left on my "contract". It's incredible to call to tell a company they didn't do the work they promised in the contract, only to be met with a fee to get out of the contract. This is very poor customer **********************. Never have I had a company so willing to just throw customers away. They tell you all the stuff, we will come back and make it right. Well how many times do I have to call and remind you? We will send a supervisor. What about next time? We will lower the price. But you owe us a fee to cancel. Buyer beware.

  

  Business Response

  Date: 02/27/2025

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately.  We have spoken directly to the customer and resolved this matter. If you have any further concerns, you may contact the office at ************.

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was refunded the last months payment and my account was closed. I did receive an apology. 
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve had problems with this company from the beginning. We got them because we have ants really bad. Their products have not worked in fact I think it’s made it worse. They won’t cancel my contract and it makes me furious that they won’t stop coming over when I’ve repeatedly told them not to. I’ve tried calling them I’ve tried chat and I get no where.

  

  Business Response

  Date: 02/17/2025

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately.  We have spoken directly to the customer and resolved this matter. If you have any further concerns, you may contact the office at *************
  
  
  
  

  Customer Answer

  Date: 02/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm going through a divorce and am not living at my residence. I called to cancel and they charged me over $400 dollars and overdrew my account without even providing service. They said that, unbeknownst to me, the pushy door to door salesman that coerced me into Saela's services had signed me up for a year of service that I was obligated to pay. I was told there wasn't any fees but what I pay for each service. Horrible and unethical practice, DO NOT GIVE THEM ANY OF YOUR INFORMATION!!!

  

  Business Response

  Date: 02/05/2025

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door ******** came to my door in July 2024. He convinced me to change my service from another pest control company, increasing my rate from ***** a quarter to ****** a quarter, promising I would get better service and extras with each treatment that would address my primary concerns (Im allergic to wasps, so wasps nest are my biggest concern). He also said that I would prefer Saela over the other company because there were no early termination fees. First treatment, technician didnt even treat the wasps nests. Immediately called for a retreat, pointed out exactly what we wanted treated and watched while the treatment was administered to make sure it was done correctly. Second treatment, we requested the service tech look for and remove all spiders webs. He came out while we were not home and not one web was removed (they were huge and impossible to miss). Called out for a retreat, tech came while we were home, treated the house without discussing with us (even though I specifically requested he meet and discuss with us first), I caught him as he was about to leave and said you need to walk the property with me, and pointed out several missed places. I had to leave while he was treating, came home to find that he didnt remove the webs even though I pointed them out specifically. Third and 4th treatment similar issues. I called today to cancel service, and was told I would be incurring an early termination fee and that the contract had been emailed to me. I reviewed all emails going back to spring 2024, no emailed contract, checked spam and all email boxes. I specifically requested at least 6 times for the customer ********************** support to cancel my service, got every question and attempt to not cancel my service. Finally got them to cancel service with a $64.50 fee. Scam artist sales team, poor technical service, awful customer care.

  

  Business Response

  Date: 02/05/2025

  Thank you for sharing your experience with us. We sincerely apologize for any frustration or inconvenience caused by your interactions with our sales, service, and customer support teams. At ********************, we are committed to delivering high-quality pest control services with transparency and professionalism, and we regret that we did not meet your expectations in this instance. We understand your concerns regarding the initial sales representation, the quality of service provided, and the contract terms. We strive to ensure all treatments are thorough and tailored to our customers needs, so we regret any oversights in addressing your specific concerns, including wasp nests and spider webs. Additionally, we apologize for any miscommunication regarding the cancellation process and early termination fee. We would like the opportunity to review your account in detail and see how we can resolve this matter fairly. A manager has reached out to discuss a fair resolution, but the call was abruptly ended. We would love an opportunity to continue to work with you regarding your concerns. Your feedback is invaluable in helping us improve our services, and we appreciate the opportunity to make this right.

• Initial Complaint

  Date:01/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company services are completely ineffective and I have had to continue to take measures on my own. When I try to cancel the service they tell me Ive signed an agreement that says I will continue service for 18 months or pay 50% of the services that I canceled. I am being forced to pay for an ineffective service that I am not going to receive.

  

  Business Response

  Date: 01/15/2025

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Saela in June of 2024. I was initially told I would pay $99 per quarter, ( I was told this would be due to me being referred by a previous Edge customer)only to immediately be charged $120. This first charge was refunded. I have had nothing but problems with my services. I have had to have multiple reservice appointments and still have pests. When needing to reschedule an appointment, I am met with resistance and told that they would just do the outside of my house. I pay to get the inside done!! This has happened several times. In December I was charged the $120 again so I called to discuss and just cancel my services as this is not the plan I agreed to. After speaking with a manager I was told an invoice would be mailed to my address for the cancellation fee. I instructed them once I received that I would call back as I did not receive the services I had agreed upon. On 12/30/2024 my bank account was debited for the $299 cancellation fee. I called and spoke with an agent who said he would have to escalate this to a manager as he could see the billing department had made an error. When asked when I would receive a call back I was told he was unsure. They are in a big hurry to fast talk and take your money, and then not provide the service you paid for OR refund money. I am disgusted with this company and every transaction I have ever had with them.

  

  Business Response

  Date: 01/08/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 
  

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have observed on two occasions where technicians arrived to my property but no work was performed at my property. I was billed for the work and call center representatives cited GPS evidence that the work was completed. I do not disagree that the technicians came by. I disagree that they performed any work to my satisfaction.I have also suspected for some time that little to no work was being completed. This occurred the first time during which contract penalties would be charged if I cancelled service. I agreed to stay in contact with the understanding that they would stop service when the contract ended. Saela continued service. On the second occasion I observed no work, I cancelled payment.Saela refuses to accept that the work was not completed. I have requested in writing and by phone for Saela to provide compelling evidence that service has ever been done on my property. Each time I am promised a manager will be in touch. No manager has ever been in touch. Im in a contradictory situation. Saela phone representatives keep asking me for payment, but I cant provide payment by the terms of my bank if I cant agree that service has been provided. Because of the failure of any manager to contact me from Saela, I have filed a report with the ***. Saela continues to fail to provide what my bank would consider compelling evidence of service that would be necessary for Saela to provide if I were disputing the charges with my bank. I would have disputed more than just the last bill with my bank, but more than 90 days had passed since the previous billing which is beyond the time allowance to dispute a charge with my bank.

  

  Business Response

  Date: 12/16/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having a problem with a wasp nest near my front door and called several pest control businesses trying to find someone to take care of it. I remember calling Saela and they quoted a solution that involved several visits during the year. Since my problem just involved one extermination, I passed on them. Before I had located an exterminator, a pest control representative came to my door saying that he was in the area and had serviced one of my neighbors who was very happy with their services so I agreed to let them handle my problem. When the service was done, I recognized them as the company that had quoted me for a year of visits. When he was done, he had me sign paperwork electronically with my finger that I thought was acknowledgement of services. Then I got a notice of three more visits in Nov., Dec. and May. I called and protested that I didn't need those services and was told that I would be turned over to collection if I didn't follow through. The next treatment is tomorrow. After reading the letters in their BBB record, I can see that they're scam artists and have treated others with the same shyster practices as they did me. I'm not asking for return of what I've paid but just want to be done with them with no further contact. I might add that I am 86 yrs. old and could be put in the category of the bilked or taken advantage of elderly.

  

  Business Response

  Date: 11/27/2024

  Thank you for reaching out and sharing your experience. We sincerely apologize for the misunderstanding and any distress this situation may have caused. At Saela, we take feedback very seriously and strive to ensure all our customers feel respected and well-informed throughout their service experience. Please know that we do not intend to cause frustration or take advantage of any customer under any circumstance. We appreciate your bringing this to our attention and will take steps to prevent similar situations in the future. Your feedback helps us improve and provide a better experience for all our customers.

  Thank you again for your patience, and we hope to resolve this quickly and amicably.

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********