Complaints

This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Saela Pest Control has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
• 

  Saela Pest Control

  PO Box 780 Orem, UT 84059-0780

  
• 

  Saela Pest Control

  5342 Winner Rd Kansas City, MO 64127

  
• 

  Saela Pest Control

  7950 SW Cirrus Dr Beaverton, OR 97008

  
• 

  Saela Pest Control

  8320 S 259th St Kent, WA 98030

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saela Pest Control is an extremely SHADY and CORRUPT company. They use aggressive and misleading sales tactics to lock customers into contracts for *********************** they don't need or haven't asked for. Their door-to-door salesmen will push you into contracts with "special" rates, and and promise that you will only be on the hook for X amount of services, but then continually try to come to your house, month after month, even when you aren't home, to perform services you don't need, and automatically charge you for. They make it extremely confusing and difficult to get out of your contract. DO NOT USE SAELA PEST!!!

  

  Business Response

  Date: 10/04/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 9/19/24. Amount: $3,160.46.
  I am writing to formally express my dissatisfaction with the services provided by Saela Pest Control concerning the clean out of our crawl space due to a mouse infestation.
  Initial Diagnosis: Saela assessed our crawl space and identified it as being occupied by mice. We were advised to subscribe to their pest control services. An inspector from Saela conducted an evaluation and reported that there was no rodent infestation and that all entry points had been addressed through exclusion work.
  Subsequent Findings: Two months later, an alternate pest control company discovered that there was indeed an infestation. Consequently, we agreed to work with Saela for a full clean out at a significantly discounted price due to their inspector's oversight.
  Over the three months leading up to the clean out, all reports from Saela indicated no further rodent activity in the crawl space. However, it became evident that Saela's employees were not performing the tasks as reported. They falsified reports that could have potentially negated the need for a full clean out.
  Clean Out: The initial clean out service was performed on July 18, 2024. The quality of work was subpar, necessitating three additional visits to return the crawl space to its original condition. When insulation was pulled, dead mice, droppings and mice urine were discovered. Around 7 mice were found.
  Misrepresentations and Management Involvement: Throughout this process, Saela's employees blatantly misrepresented the services performed. This led to our escalated involvement with upper and regional management to resolve the issue. The ordeal has not only been frustrating but has also raised serious concerns about the integrity and competence of the services provided. We feel that the handling of this situation was grossly inadequate and the repeated misrepresentations unacceptable. We did not approve the charges and request that they be completely reversed, or a full refund issued.

  

  Business Response

  Date: 09/30/2024

  Thank you for reaching out regarding your experience with Saela Pest Control. We understand your dissatisfaction and the issues you've described. We have made several attempts to contact you via phone and text without success. Our management team would like to meet in person to review the situation further and work towards a resolution. Please let us know a convenient time for you to meet, as we value your feedback and want to address your concerns thoroughly.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We chose to give Saela a chance and had nothing but issues with them. From rescheduling our first visit to scheduling the second one too soon, then they didn't even complete the job when they came out. We had to have them out multiple times, the technicians were misinformed as well on what to do. We found no resolutions with the bugs either. I spoke with multiple people and two managers. We finally chose to cancel and pay the late fee. I did speak with a manager regarding an open charge and it was supposed to be dismissed. Then the other day my boyfriend gets a charge on his card for the amount that was supposed to be dismissed which was almost a month later after the call and termination email I received. I can't even sign into my account anymore. I emailed back their service manager and never got a response. Extremely disappointed in this company and waiting to hear back on the return of the money they stole.

  

  Business Response

  Date: 09/23/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22281945
  
  I am rejecting this response because: I am waiting to hear confirmation my boyfriends card has been removed that was on added to someone elses account when the technician came out. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/27/2024

  Thank you for the details. The credit card that is being referenced is not on any account and we can verify that it will not be charged. We have attempted to contact the customer multiple times to discuss this as well as any other concerns and have not heard back. Please let us know if there are any other concerns that we can resolve. Thank you. 

  Customer Answer

  Date: 09/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as there are no future charges. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This situation has been on going for a couple years now. I have written multiple times about the poor service they were giving, and nothing has ever been done about it.
  
  With taxes the total comes to 142.34 and it is billed every couple months. The individual was supposed to come out and spray and take care of the property for pest and vermin. They provide an email pamphlet talking about services they offer and they do none of it.
  
  It started with their representative forcing his way into my house. After refusing to take no and offering a two week trial I relented. I was told I could cancel anytime. That has not been the case, and trying to get anyone to take my issue serious has proved futile.
  
  I have been more than a couple different 'technicians' that came out. At least during the first year there was a guy who would walk around the house and would wipe the areas down. It looked like he was doing his work, even tho I never noticed a decrease in insect activity. My spider population has been higher than ever as a counter point.
  
  They changed my tech multiple times after that, and the last individual shows up and mills around in his van to kill time. He is sure to push the doorbell button in order for my camera to capture that he was here, then proceeds to not do anything and take off. This has been going on for more than a year at this point. I have filed multiple complaints with the website and saw no action.

  

  Business Response

  Date: 09/16/2024

  Thank you for your detailed feedback and for bringing this
  to our attention. We sincerely apologize for the frustration and inconvenience
  you’ve experienced. It’s clear that we have not met your expectations, and for
  that, we are genuinely sorry.

  We also want to assure you that we are taking steps to
  review and improve our service processes based on your feedback. Our team is
  investigating the service issues you’ve described and will be implementing
  measures to prevent such problems in the future. However, after reviewing the notes
  on the account this is the first time that you have brought this matter to our
  attention. We do have a free reservice warranty if you have pest issues and we are
  committed to working with you until your issues are resolved.
  In response to your complaint, we have refunded the amount
  of the last service. This refund should be reflected in your account within the
  next few business days. We hope this action demonstrates our commitment to
  addressing your concerns. At this point your account is cancelled per your wishes. 

  Please feel free to reach out to our customer service team
  directly at 866-529-0864 if you have any further questions or if there is
  anything else we can do to assist you. 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom canceled her subscription in March. Two salesmen came by on 03/07/202 while my mother was out of town. I answered the door and told them multiple times my mom does not have pest control. They insisted she does and went and sprayed the yard despite me telling them I do not believe she has pest control. They were very pushy. They then billed her for the service. It was a different service than she had signed up for in the first place. This is inappropriate and predatory behavior.

  

  Business Response

  Date: 09/13/2024

  Thank you for reaching out. We have no record of a customer with the following information. 

  Mckenna Evans
  11356 S Crescent Park Way
  Sandy, UT 84070
  Daytime Phone: (801) 859-6241
  E-mail: [email protected]

  Please provide a service address, phone number, or customer name so we can continue to assist in this situation. 

  Thank you, 

• Initial Complaint

  Date:09/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sales person come to my door telling me that the pest control included full perimeter spray. That was their selling point, how they stood out from the other pest control companies. I signed with them and cancelled my previous service for this reason only, as Saela is more expensive than what I was paying. When I called because I was having pest issues in August, the tech told me that I wasn't the first person he's heard this from but that he perimeter service is an additional charge. He said he would do it for free this one time, but if I want more, it would be additional. He had me sign a signature box on a phone, which I understood was giving permission to spray the entire yard. I even told him that I'm likely moving soon and he said that's no problem. Fast forward to today, I called to cancel my service. I can't transfer it because I am going to be renting a room, due to financial hardship. I was told that I signed a 1 year agreement when I signed his phone. When I asked to speak to someone above her, she said there is nobody above her. They will not let me out of my contract without hefty penalties, even though it was sold to me under false pretenses. I just want out of my contract.

  

  Business Response

  Date: 09/13/2024

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A young man came and knocked on my door on 07/12/2024. He said he was from Saela Pest Control and noticed that I had a wasp nest on my front porch and he had a truck in the area that could spray that that same day. I told him yes, please do. He told me the initial service would be $179.00 and that they would come back in two weeks and repeat the service to make sure I was covered. They never came back for that service. He then sold me a membership (although I never received a copy of any agreement that I supposedly signed. See Screen shot of emailbox search showing only two received emails). They have continually called me (like 2 or 3 times a week) trying to get me to purchase additional services. They came again on 8/9/2024 and charged me $159.00. I have noticed continual wasp activity and nests at my property that they promised would be removed by them at the initial service. The young man told me that if I cancelled the service within the first two weeks I would have to pay 50% of the service. The other day one of my electrical breakers tripped and I went out to the panel to reset it. When I closed the electrical box, I was swarmed by wasps. I called another pest control company who came out today and sprayed the entire property, removed all nests and charged me way less than Saela. I called Saela to cancel my service. I was told that since I was cancelling before my "year" contract was up I would have to pay 50% of the remaining services. I told them that they never took care of my service and I should not have to pay anything further. I didn't ask for a refund of the last two services, just to cancel going forward. I asked to speak to a supervisor. The woman told me that she was the only person I could speak to. I will admit I got very angry and was probably not the best customer but this is robbery. I would like a full refund.

  

  Business Response

  Date: 09/13/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We have reached out via phone to discuss this matter so we can resolve any concerns but have not been able to connect. To confirm your account is now cancelled and fees for early cancelation have been refunded. If you have any further concerns, we are happy to help and can be reached at 866-529-0864.

  Customer Answer

  Date: 09/16/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22240779, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Kimberly Carlson

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The door to door sales person from Saela pest control, stated that when switching to Saela Pest Control, my cancellation cost would be covered by the company. After a month of trying to contact the sales person George, to get my reimbursement paid, as well as, the customer service department. I have been given the run around and my matter unresolved. I have been told each time I have called, that my issue has been escalated and a manager will contact me. I have not received a callback or text from the sales person nor a callback from the company.

  

  Business Response

  Date: 09/12/2024

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saela Pest Control has repeatedly come to my door despite the no soliciting sign. Ringing the bell, tapping on the glass to further annoy our dog. I tried calling the **** Wa number ************ but it rang me through to ****, ****. I spoke with a man named ***** who refused to give his last name, refused to transfer me to a supervisor, refused to give me a management name or number, and refused to verify if the door-to-door salesman was their direct employee or hired by a third party, and refused to give me their City of Black Diamond Soliciting permit information or verify if they had one. I want Saela Pest Control to stop trespassing on our property!

  

  Business Response

  Date: 09/03/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately internally with the agent you spoke to as well as being cognizant when a no soliciting is up. If there is anything we can do in the future, please give our office a call at **************. Sorry again for this issue. 

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22213966
  
  I am rejecting this response because:  your people have repeatedly disregarded not only my no soliciting sign but all of our neighbors' as well.  I expect you to no longer solicit this neighborhood anymore and specifically not our house ever again!  Also, you have still failed to provide your soliciting license number as required by the City of Black Diamond.  I would like you to provide this so that I can notify them of your company's continued violations of that permit, if in fact you have one as required.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales representative came to my door and rang the doorbell at about 1130am today 8/27 and then began pounding loudly on my door. I work nights so I was asleep, and we also have a sign on the door that reads No Soliciting. Because the doorbell rang and then the person began pounding on the door I was worried someone needed help. I rushed downstairs, and during that 1 minute he rang the doorbell twice more and continued the frantic pounding. When I answered it was a young man with blonde hair and a white polo shirt who started on a sales pitch. I asked him why he rang and banged so frantically and why he ignored the No Soliciting sign. He just shrugged. I asked him to leave. I’m furious that I was woken up when I needed to be sleeping for work. Reprehensible behavior. I’m furious.

  

  Business Response

  Date: 09/03/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately by coaching and training this representative as well as not soliciting when a sign is up. If there is anything we can do in the meantime, please give our office a call at 1-866-529-0864.