Complaints

This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saela Pest Control has 17 locations, listed below.

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  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
• 

  Saela Pest Control

  PO Box 780 Orem, UT 84059-0780

  
• 

  Saela Pest Control

  5342 Winner Rd Kansas City, MO 64127

  
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  Saela Pest Control

  7950 SW Cirrus Dr Beaverton, OR 97008

  
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  Saela Pest Control

  8320 S 259th St Kent, WA 98030

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need this business to stop harassing me and stop trying to fraudulently collect money from me.
  Saela knocked at my door wanting to do pest control. I finally agreed so they came back in about an hour and did the job, poorly, they didn't even spray the garage.
  I only agreed to that one application, and signed nothing and received no paper work. They just took my credit card number and charged me. Then in about a month they called to do another application and I told them I didn't want their service and not to call anymore. They persist to harass me, often calling me several times a day. They tell me I must pay them over $100.00 and I have no intention of paying them but they won't give up.
  
  Please help! I am 80 years old and don't need this harassment.

  

  Business Response

  Date: 08/30/2024

  Thank you for the opportunity to review and improve our customer service.  We have reached out directly to the customer and resolved this matter. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached by a salesman in our neighborhood and we were pitched a great deal for pest services. We were then told that we were not satisfied with their services we could cancel at any time for the cost of one service. And the one time that they did come out and do services in our yard, they left our back gate open and our dogs ran out. They could have been run over, lost, or killed. We were called by his company on a Saturday and were told we would be charged $600 to cancel, which not was was agreed upon with our salesman. This is unacceptable business practices all-around and the fact that we got scammed $600 is disheartening.

  

  Business Response

  Date: 08/30/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have reached out directly to the customer and resolved this matter. 

• Initial Complaint

  Date:08/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to cancel service by Internet (no option) or phone. I was put on unlimited loop on hold, then system rang for a person then immediately went back on hold 4+ times.I have wasted over an hour trying to get customer ********************** after a initial customer ********************** interviewer took my details and call notes. that call was answered immediately.

  

  Business Response

  Date: 08/27/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We will continue to work on improving our services and apologize you had a hard time connecting with us. Your account is canceled with a $0 balance. If you have any further concerns, you may contact the office at ************.

• Initial Complaint

  Date:08/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling to cancel my service for a month now, every time I call I get the automated hold music then sent straight to voice mail. The only people that pick up the phone are the "new business" agents. They send you back to the hold queue and no one picks up the phone. I've called the parent company OPC Pest Services, they transfer you back to this location and no one ever picks up the phone. It states in the contract that you MUST call, written cancellation is not accepted. They won't pick up the phone, so you can't cancel. I am not about to keep paying for a sub par service. I should not be forced to pay for a service I no longer want.

• Initial Complaint

  Date:08/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SAELA compny violated our contract so I will not pay for further service. Yet they have sent my contract to a collection agency. I would like this to be settled without damage to my credit rating.

  

  Business Response

  Date: 08/22/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have reached out directly to the customer and resolved this matter. 

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have served our time with Saela and no longer want them to continue coming out to our home. However this seems to be impossible to accomplish. You must talk to a manager if you want to close your account. But we cannot get hold of a manager!! After several calls and long waits to speak to a manager we have been unsuccessful in canceling their service. This is REDICULOUS! I am so frustrated. They just keep texting me and threatening to come out. All that I can do is reschedule for a later date. I would never recommend this company to my worst enemy. I feel like I am being strong armed into continuing their service.

  

  Business Response

  Date: 08/16/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately confirming your account is canceled. If there is anything we can do in the future to keep your home pest-free, please give our office a call at **************.

• Initial Complaint

  Date:08/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Saela Pest Control services. The salesman said that they would replace all 56 rodent control boxes I had in my backyard. Instead, they only brought one. I called the call center four times requesting that the services promised be provided. I was always told that a manager would give me a call. I received no calls. On my fifth calls. I was finally routed to a manager at their corporate headquarters who promised that the local manager would come out between 2 PM and 6 PM The following day. They never came. I received no calls. Now, even though they did not provide the services promised, they want to charge me $1420.50 which represents 50% of the contract I signed.

  

  Business Response

  Date: 08/15/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company agreed they over promised and under delivered. They refunded the balance of my contract. Thanks to *****, manager of the Fort ******* office, For coordinating the refund.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "I called to cancel my service, but they wouldn't do it. I spent 10 minutes repeatedly asking to cancel, but the representative kept trying to sell me discounts or different services. Despite asking at least 10 times to just cancel my accountwhich has no balancethey refused. Finally, they said I needed to speak to a supervisor. After being on hold for another 10 minutes, I hung up. In total, I spent 20 minutes and still couldn't get my account canceled. I've also emailed and chatted with customer support, but they insisted that I need to call to cancel. I just want my service canceled."

  

  Business Response

  Date: 08/15/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Your account has been canceled. If there is anything we can do in the future to keep your home pest-free, please give our office a call at **************.

• Initial Complaint

  Date:08/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a No Soliciting sign CLEARLY posted right outside my front door, due to the fact that we have a newborn baby and my wife is sick and often rests during the day. This evening at around 4:30 a slim blonde guy, early 20s, came to our door and rang the doorbell, then knocked on the door, then rang the doorbell AGAIN. When I finally opened a window to talk to him, he launched into a sales pitch, and when I asked him if he'd seen the sign, he acknowledged that he had, but claimed that "this isn't solicitation," then went right back into his pitch. I told him not one, not two, but THREE TIMES that I wasn't interested before finally closing the window while he was still talking. I find this behavior presumptuous and RUDE, not to mention disruptive--my previously sleeping baby is still awake and crying as I write this. I called them, but they are conveniently "closed," an hour before their posted close of business. I see on BBB and on Yelp that dozens of people have had the same complaint against this company--what will it take for them to stop harassing homeowners?

  

  Business Response

  Date: 08/14/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately and not solicit when a sign is up. If there is anything we can do in the future to keep your home pest-free, please give our office a call at **************.

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22109531
  
  I am rejecting this response because:
  This boilerplate response seems similar to the many, MANY other complaints about this exact issue on BBB, Yelp, etc. It seems to me like you guys keep doing the same thing while issuing cursory apologies to avoid any real consequences.

  What makes me think this apology is any different than the dozens if not hundreds of other phony reassurances youve offered? Why should I (or the BBB, or your other potential customers) believe you this time?

  I would like to see evidence of disciplinary action taken against the offending employee, as well as evidence that your aggressive door-to-door sales policy has ACTUALLY changed.

  Thank you.
  
  *********************

• Initial Complaint

  Date:08/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15th, a Saela Pest Control salesman came to my mother's house. My mother lives in a gated community and solicitations by vendors are not allowed. Therefore, the salesman sneaked into the neighborhood uninvited. He went door to door within the community. His pitch was that the Company's pest control would eliminate all pest problems. When my mom expressed a small bit of interest in learning more about the Company's product, he became very aggressive. At the end of the day, he convinced an 83 year old lady to purchase an 18 month contract for the service and product. The Company came out and sprayed the product around the house and charged my mother $129 for the first service call. She was told that they would come out quarterly for additional product spraying. Approximately 2 weeks after the first spray, my mother noticed no decrease in bugs around the house--in other words, the product was not effective. She called and asked them to return to the house to spray again. Despite telling her initially that any interim service calls would be free, she was informed that there would be a charge for all additional service calls. Given the ineffectiveness of the product, and the increasing cost, she asked to cancel the service and to be let out of the contract. Shortly after requesting the cancellation, her credit card was charged the full value of the contract--$540. Furthermore, the company stated that no pest control product is effective with one spraying (which is not what she was told when they were aggressively trying to get her to sign the contract). This product does not work and this company is set up to scam customers. This ********************** should not be allowed to continue to operate.

  

  Business Response

  Date: 08/15/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We have no record of account with the information provided. You mentioned your mother is the customer with **********************. Can you please provide this information so we can assist. 

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22108353
  
  I am rejecting this response because:  The complaint was not resolved.

  The customer information that the business requested is as follows:

  Customer Last Name:  ******; 

  Customer Address:  ********************************************

  Customer ID:  *******

  Please let me know if the business needs any additional information in order to satisfy this complaint.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/20/2024

  Thank you for the additional information. Again, we sincerely apologize for the frustration and inconvenience you've experienced with our company. We have gone ahead and processed a refund as well as cancelled out the account. We apologize if we fell short of your expectations in this instance. Your feedback will help us improve our services and processes. Thank you.