Reviews

Review Details

• Review fromDavid M

  Date: 07/05/2023

  1 star
  This product is the worst. First the ad and website are misleading. These are NOT leather at all. They are plastic! They don't tell you that you have to pay 50 percent back for shipping and restocking fee. They have no phone number just email and they take forever to respond. I sent a dispute to my bank and part of the protocol is for them to get their side by they never bothered to respond which alone proves there guilt. This is a big scam on ******** so buyer beware!

• Review fromMarc L

  Date: 07/03/2023

  1 star
  Saw ad on ********* ordered two pairs of shoes. Upon opening I saw they were of substandard quality and did not accommodate my orthotics. I followed instructions on their return webpage. I paid $36 for cheapest **** postage. Then I got a refund of 91% of what I paid! Their explanation was that they deduct for the original shipping fee. I paid $111.99, then paid $36.78 return postage, total of $148.77, and got a refund of $102.09, for a loss of $46.68. So I paid almost $50 for nothing, plus my time and trouble. Do not patronize this shady cheap substandard company!

• Review fromAnn S

  Date: 06/17/2023

  1 star
  Shoes and inserts has real bad smoky smell that gets into the socks and feet. The shoes smell so bad they had to be placed in the garage. I dont think I should have to pay to return a bad product. I thought I did my homework by checking the reviews before ordering but the company sabotage the reviews to make the product look like they had no complaints.

• Review fromMindy F

  Date: 05/03/2023

  1 star
  Their wording for returns advertised 30 days to decide if youre satisfied. What they dont tell you is if youre not satisfied you have to pay for returns. Spend close to $40 bc the shoes were the wrong size. Fast forward 3 months. Order the correct size. Shoes arrive in a taped up crushed box- shoes STINK of toxins and I can tell this is NOT the same shoe!! Hard plastic - not soft at all. When I checked the tracking .. these shoes came from *****!!! Counterfeit. Not from salt late city UT where the others ones arrived from with a hard box and wonderful shoe. I email the company explaining all this and Ms *** completely ignores my complaints and goes to the Im sorry youve decided to return these shoes business and sends all the steps where I have to now pay to return these counterfeit shoes. If you go on Fb they have deleted/hidden all of their customer comments I wish I researched this company prior to purchasing 3 pairs!

• Review fromGegory B

  Date: 04/27/2023

  1 star
  Bought a pair of shoes and when I received my confirmation email I noticed that the website changed the size of the shoe from a 9.5 to a 6. I emailed the customer service several time ( because the phone number given just gives a recording and hangs up) to fix the order and to even cancel the order and give a full refund. I still have not heard from the company on the status of my order. If I could give them 0 stars I would. Do not buy from this company!!!!

• Review fromMichael L

  Date: 04/17/2023

  1 star
  I bought two pairs of shoes at one time. In short, these shoes squeak constantly from the upper leather (really, I think it's plastic). I called the phone number on the website. It is only a recording to email them and they give the same email as in the shoeboxes and on the website. There is no option to speak to someone or even to leave a voicemail message from that phone number. I tried to email them. No response. Tried it again, but again, no response. Interesting enough that I get a survey sent by "******" and twice by "***" to rate their service. I respond with the lowest score but no one follows-up. It is a scam operation.

• Review fromHarry E

  Date: 04/04/2023

  1 star
  The shoes look fantastic in the photos however, I found them to look better on-line and felt cheaply made so I elected to immediately request a return. But the problem really started when I received authorization for two pairs of shoe returns, shipped Gatsby both pairs of shoes, but they stated they only received one pair back. Since I know I packed both pairs, and know full well they received both pairs (in a tightly sealed box which **** noted weighed close to 5lbs), one can only assume they have terrible stock control or may have other internal problems. In any event, I would not buy anything from this company and plan to contact the Better Business Bureau with a more detailed customer complaint re this matter. Bottom line: Do not buy any shoes from this company

• Review fromThomas P

  Date: 03/22/2023

  1 star
  i ordered these shoes I unboxed them and one of the laces was frayed. I contacted customer service and they refused to replace the laces their solution was I go to the shoe store and buy laces. Not what I would call stellar customer service

• Review fromBrian E

  Date: 03/22/2023

  1 star
  Company is a SCAM!!! I was sent the wrong size shoe after confirming the order. Attempted to contact customer service. No response to over five emails. Gatsby will not talk to you, but will respond to your credit card company. They do not respond to you in thirty days for the purpose of using the return policy as a way to defraud you!!!

• Review fromDan R

  Date: 03/14/2023

  1 star
  This product was advertised as an orthopedic, stylish alternative to regular dress shoes. Upon delivery I was anxious to try them on. Very quickly I realized these shoes were way below the quality expected. Supposed to be leather but seemed more like plastic. Also there is hardly any cushion and support to be considered 'orthopedic'. I immediately sent an email to customer support stating my disappointment and would like to get refund minus restock fee as stated on their website. No response in a weeks time and calling their 24/7 helpline refers you back to their email address to reach them. They do have a 30 day window to return any item before "money back" guarantee expires but seeing reviews now they either do not respond or respond after 30 days and you are out the money you paid and stuck with shoes that you can not wear. Doing more research this is an obvious SCAM OPERATION and needs to be shut down.