Complaints

This profile includes complaints for Skullcandy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Skullcandy, Inc.

  6301 N Landmark Dr Park City, UT 84098-6439

• 

  Skullcandy, Inc.

  303 611 Alexander St Vancouver, BC V6A 1E1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased SkullCandy JIB True 2 wireless earbuds ($29.99) on December 3rd 2023 as a christmas present for my son. Within a week of him receiving them, the left earbud stopped working. I filed a warranty claim with SkullCandy who then required me to send the earbuds to them and told me to get a tracking number. USPS charged $8 for me to send them back. Once SkullCandy received the earbuds they contacted me via email to inform me that they no longer had that particular earbud in stock. Even though they still have the earbuds up for sale on their website. They instead of repairing/replacing the earbuds, gave me a $40.00 credit to purchase another pair of earbuds. I have attempted to purchase new earbuds from them twice using the credit, both times the purchase has been cancelled with no explanation or notification. I have since tried multiple times to contact them using their chat which is the only way to contact them on their website. Each time I try to contact them, the chatbot tells me it will transfer my request to a live agent who will be with me in a moment then nothing happens. I have left the chatbox open for over a day and no agent joins the chat to assist me. So now I am out $40.00, my kid doesn't have any earbuds and SkullCandy refuses to make any attempt to resolve the issue.

• Initial Complaint

  Date:02/23/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of headphones months ago, never received them. CANNOT get ahold of an actual person and file a proper complaint. Emails have been ignored.

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really wish I would have read these complaints before making a purchase so the month of December I decided to buy my son the Christmas gift headphones I did not receive the headphones though USPS did say that they were delivered I didn't receive them I filed a complaint and they kept telling me to file a complaint with USPS I told them that was their job I didn't pay USPS to ship anything for me I explained I did not purchase a service from USPS I purchased something from them and I expected them to fix it so I got blocked and no response I ended up emailing from my other email and I ended up making the claim through USPS because I wanted my money back and still have not heard anything back and was blocked again once they figured out it was me from a different email address these people are horrible customer service they are greedy stingy and they don't care about customers all they care about is the money and how they can get it from you and keep it

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Literally the worst service Ive ever received. I reached out to customer support on 10/30 regarding a custom order for around ******* pairs of headphones as our corporate gift This year. Its 11/13/2023 and I have yet to hear back. *** reached out several times and rarely get a response. The last response I received was on 11/06/23 and I was told I would receive a response in 4 business days but still nothing. The proof is in the email thread

  Business Response

  Date: 11/15/2023

  Hello *************************,

   

  We have reached back out to your personal email address. Please look out for comunication.

   

  Thank you.

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received the skullcandy crusher ANC 2’s and they are awful. I put in a return and they are requiring me to use my funds to print out a paper and purchase shipping. This is purely unacceptable. I am a massive Skullcandy fan and have been a part of them ever since they were giving speakers as toys in McDonalds happy meals. I have so much Skullcandy product it’s almost ridiculous. And this is how we get treated. I’m not sure I will ever buy anything from them again

  Business Response

  Date: 11/06/2023

  Hello ***********,

   

  We have reach out to your personal email to address your customer service issue.

   

  Thank you, Skullcandy customer service team.

  Customer Answer

  Date: 11/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Skullcandy never actually sent an email. I’ve seen other complaints and Skullcandy says they sent an email. Each consumer said they never sent one. Guess what, add me to that list. They’re fake making up for it. This is really a big let down from you guys
  
  
  
  Sincerely,
  
  
  
  *********** ***********

  Business Response

  Date: 11/09/2023

  Hello ***********,
  
  We have sent a email to your personal account please check your spam folder just incase it did not show up in your normal inbox. We want to make this right and win you back as a Skullcandy customer.
  
  Thank you, Skullcandy customer service team.
  

  Customer Answer

  Date: 11/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Once again...no email. I checked every possible folder, and yes the spam. I even did an "all folder" search for this mystery email, no dice. Just admit you don't care
  
  
  
  Sincerely,
  
  
  
  *********** ***********

  Business Response

  Date: 11/15/2023

  Hello ***********,

   

  We do care about you. This request has been escalated to the management team at Skullcandy. Please look out for communication from them.

   

  Thanks.

  Customer Answer

  Date: 11/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: there is still no email. I have checked everything, even my other email that I never use. I’m not sure what we have to do to get in actual contact. If an email actually is being sent, I’m starting to think you have the wrong email

  
  
  
  Sincerely,
  
  
  
  *********** ***********

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought 4 sets of ear buds from skullcandy. Each have failed on me. I told them I do not want store credit I want my money back at this point, I was told to send them in. I did. NOTHING... I contacted them again through chat on 10/6/23 and was told that by Monday at 2 pm mt, I would get a call back. Nothing. I tried using chat 3 more times that week but I couldn't get an agent. So I used my wife's email and I was put straight through, keep in mind I had been waiting for 8 minutes on a different device. I argue with this person who refuses to get me a manager because all three are in a meeting, this was on 10/13. I tried again today and sadly my wife's email is now blocked. I was told that the escalation team would be reaching out to me at some point. I just tried the third email I used and it is now blocked. I just want my money back!

  Business Response

  Date: 10/23/2023

  Hello ****,

   

  The Skullcandy customer service team has reached out to you directly via your personal email address. We look forward to resolving your issue immediately.

   

  Thank you.

  Customer Answer

  Date: 10/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have yet to receive any communication from Skullcandy. Furthermore whenever I use their chat whatever email I use gets blocked! You are one of the most dishonest companies operating in the US.
  
  Sincerely,
  
  
  
  **** *******

  Business Response

  Date: 10/30/2023

  Hello ****,

   

  We have refunded you for all three of your orders as you requested. Please feel free to reach out with another questions or concerns.

   

  Thank you, Skullcandy.

  Customer Answer

  Date: 10/30/2023

  
  
  Complaint: ********
  
  
  
  I need to know the amount that is being refunded? When I will have the money in my account/ hand? How am I getting the money? 

   

  I switched banks in September so any card on file is not going to work.
  

   

  Recap... how much? When? How am i getting it?

  
  
  Sincerely,
  
  
  
  **** *******

  Business Response

  Date: 10/31/2023

  Hello ****,

   

  Can you please respond to the emails that we have sent to your personal email address so that we can communicate easier and solve this issue with you.

   

  Thank you, Skullcandy customer service team.

  Customer Answer

  Date: 11/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have not received an email from skullcandy. I was the last one between the two of us to email the other. I check with my old bank and found out I had a savings account which two of the deposits went to. At this time I am still waiting on the third in the amount of $149.98, this was the first purchase where my set of earbuds stopped work and I was only issued store credit.

  
  
  
  Sincerely,
  
  
  
  **** *******

  Business Response

  Date: 11/09/2023

  Hello ****,

  We have sent a email to your personal account please check your spam folder just incase it did not show up in your normal inbox. We want to make this right and win you back as a Skullcandy customer.

  Thank you, Skullcandy customer service team.

  Customer Answer

  Date: 11/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have checked all emails that I own and have used contacting your company using the chat feature. The main one that I was emailing you with has not received any emails from you since MY last message on 10/6/2023, I do know that you blocked it on your website for chat. Feel free to reply here. I am still waiting on my third refund.
  
  Sincerely,
  
  
  
  **** *******

  Business Response

  Date: 11/15/2023

  Hello ****,

   

  We have refunded all of your orders. Is it possible that you have a PayPal account? If so we can send you funds that way.

   

  Thanks, Skullcandy.

  Customer Answer

  Date: 11/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  
  I do, it is under the email **********************  I will look for the $149.98 to be placed in this account. 

  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Skullcandy Rail ANC earbuds from Walmart on 07 24 23 and unfortunately less than 48 hours later, the charging case for my earbuds got taken from me. I am currently still in possession of both actual earbuds themselves but the case itself is gone now rendering them virtually useless at a purchase costing me over $100.00. I contacted Skullcandy about wanting to purchase a replacement case and they refused to help me entirely stating all they will offer is 40% off an entirely new pair but all I need is the charging case and I had hoped maybe they would even consider as a good faith gesture replacing them as a courtesy given my circumstances. I'm filing this complaint seeking help from the company to replace the missing component to make whole my now non working earbuds.

  Business Response

  Date: 08/14/2023

  Hello,

  Thanks for letting us know about this issue. As part of our warranty policy, items that are either lost or stolen isn't under the warranty policy. We suggest for you to use the 40% off coupon that was given on any product of your choice. Thank you for understanding.

  Customer Answer

  Date: 08/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have never requested you to cover the theft of the portion of the product which is missing. I have requested for you all to allow me to replace solely the charging case because I don't want to ever buy anything else made by you again given this is how you do business. I don't advocate doing business in a way that stops customers from using products they paid for and then trying to blame them for it. Furthermore you all have never actually given this discount code to me as you repeatedly claim to offer. You say you will give it to me but then fall back on having done so over and over again without even actually doing it the first time to start with. Also, this is a pair of $100 earbuds for goodness sakes! I'm only asking for you to let me pay for a replacement part, not just giving it to me, and that is somehow a problem for you which I still don't understand. That's why I haven't further pursued this 40% off offer. I don't want to pursue further business with your company. 

   

  
  
  
  
  Sincerely,
  
  
  
  ****** ****** **

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an 80 dollar pair of headphones on sale for 40 dollars from Target in 12/2022. The were always a little fickle when charging the right earbud, then for the past two months I couldn't seem to get it to charge at all. Then in 07/2023 I paid twelve dollars shipping to send them back after filling a warranty claim online. It was complete with asking what model product I was sending back. About 4 days later they sent me an email telling me their warehouse didn't have any of that model in stock and they gave me a coupon code for $60 on their website. But they do have the exact same headphones (Skullcandy Grind) in stock but they're charging $79 plus tax, plus shipping. I spent my last 12$ for the month leaving me high and dry until I come up with the extra 19$ plus tax & shipping. I'd be fine with them just shipping some (skullcandy grind)s to replace the ones that I purchased under their 1yr global warranty.

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty claim on May 15. I provided proof of purchase and sent my defective earbuds back as requested. The package was received at their facility on May 22.Several weeks passed and multiple emails from me until June 23 when I thought the issue was resolved as they sent me a coupon code worth 160 USD, which I thought was great as it was greater than the value of original earbuds. I went to their website as directed, selected a new pair of earbuds and when I went to checkout and use the code, a prompt came up that said coupon code not valid. I emailed customer service and they said the code is indeed valid and to go ahead and try again. I did and the same invalid message came up. I emailed C.S. again and ********* said maybe it was my friends or family who used the code on May 19th. Unreal! Now if my defective earbuds were not received by Skullcandy until May 22, why would they already have issued a replacement code without having seen the defective ones? Furthermore, I did not receive this faulty code until June 23rd. I tried many times to make it work but the code is not valid. It was used by someone else and that person was NOT me!Disgusted and disappointed. A terrible experience from beginning to end. They have my old earbuds which I technically could still be using as the right earbud still worked.

• Initial Complaint

  Date:06/20/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product of skullycandy website.
  
  the product was not delivered to my address, skullcandy insists it was delivered. upon checking the tracking info, the parcel was delivered to an address in ontario, which is not my address. i live in vancouver.
  
  I contacted skullcandy for assistance, i have received terrible customer service, they refuse to re-send my order, and they have not provided a refund.
  
  I have been sending messages to skullcandy customer service for a period of 2 weeks now, and they continue to say either the package was delivered, or they simply ignore my requests for re-delivery or refund.
  
  it has been 2 weeks, and i personally feel like they do not wish to provide a refund or re-ship my item. I have not received any message or confirmation of any solution to resolve the problem. I feel like my concern is purposely being ignored, the staff will not provide contact for management.