Reviews
This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,381 Customer Reviews
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Review fromJimmy C
Date: 09/15/2024
5 starsJimmy C
Date: 09/15/2024
You guys rock!Even when a knife l order doesn't turn out to be something l want to keep, you guys help out without any hassle whatsoever.Really looking forward to future purchases from you guys!
Blade HQ, LLC
Date: 09/18/2024
Thank you for the awesome feedback! Were so glad to hear that we could help out, even when a knife didnt turn out to be the right fit. Its great knowing you had a hassle-free experience with us!We cant wait to help with your future purchases. Thanks for being a part of the Blade HQ family!Blade HQ, LLC
Date: 09/18/2024
Thank you for the awesome feedback! Were so glad to hear that we could help out, even when a knife didnt turn out to be the right fit. Its great knowing you had a hassle-free experience with us!We cant wait to help with your future purchases. Thanks for being a part of the Blade HQ family!Review fromMason H
Date: 09/15/2024
5 starsMason H
Date: 09/15/2024
I made a special request for a blade and not only was it done but the customer service was polite, prompt and professional! I responded to the email I got for confirmation the moment I could and the response was just as prompt making me feel like my order mattered and not just another customer. There was barely any wait for the work to be approved due to the prompt service! 100% would recommend BladeHQ for any knife because you guys are awesome!Blade HQ, LLC
Date: 09/16/2024
Thank you so much for your amazing feedback! Were thrilled to hear that your special request was handled to your satisfaction and that our customer service team made you feel valued. It's great to know that our prompt and professional service stood out, and we truly appreciate your recommendation.We aim to make every customer feel as important as you do, and your kind words motivate us to continue delivering the best experience possible. If you need anything in the future, dont hesitate to reach outwere always here to help!Thanks again for choosing Blade HQ!Review fromDoug T
Date: 09/15/2024
5 starsDoug T
Date: 09/15/2024
Fabulous customer service on every single transaction! I love Blade HQ.Blade HQ, LLC
Date: 09/16/2024
Thank you so much for your wonderful feedback! Were truly honored to hear that youve had an exceptional experience with us on every transaction. Providing top-notch service is something we strive for, and knowing that you love Blade HQ is incredibly rewarding.Your continued trust and support mean the world to us, and were always here to assist you with anything you need. We look forward to serving you again in the future!Review fromClint T
Date: 09/15/2024
5 starsClint T
Date: 09/15/2024
Always have had great experiences working with this company. Recently I bought a high-end benchmade and it came with a free promotional banner. The knife was perfect but the had a stitching defect. Contacted them via email and the promptly responded and took care of the situation. Great company!Blade HQ, LLC
Date: 09/16/2024
Thank you for sharing your experience! Were so happy to hear that youve consistently had great experiences with us. Its great to know that your new Benchmade knife was perfect, and were glad we could quickly resolve the issue with the banner. We really appreciate your understanding and kind words!Thanks again for choosing Blade HQ. Were always here if you need anything!Blade HQ, LLC
Date: 09/16/2024
Thank you so much for your continued support and for sharing your experience! Were thrilled to hear that youve always had great interactions with us. Im glad to know your Benchmade knife was perfect, and I appreciate your understanding regarding the stitching defect with the banner. Its awesome that our team could take care of it quickly for you.We truly value customers like you, and were always here if you need anything else. Thanks again for choosing Blade HQ!Review fromDouglas M
Date: 09/15/2024
5 starsDouglas M
Date: 09/15/2024
BladeHQ website gives me the information I need to make intelligent knife-buying decisions. I use it every week to add to my knowledge.Blade HQ, LLC
Date: 09/16/2024
Thank you for the fantastic feedback! Were thrilled to hear that our website helps you make informed decisions and adds to your knife knowledge. Its great to know you find it valuable for your weekly updates!If you ever have any questions or need more information, feel free to reach out. Were here to help and support your knife-buying journey!Review fromDaniel G
Date: 09/14/2024
5 starsDaniel G
Date: 09/14/2024
Response was very quick, friendly, and exactly resolved my issue. Thank you for the excellent customer service! This builds my confidence to make future purchases from Blade HQ.Blade HQ, LLC
Date: 09/16/2024
Thank you so much for your kind words! Were thrilled to hear that our response was quick, friendly, and resolved your issue perfectly. Its great to know that our customer service has built your confidence in making future purchases.Were here to ensure you have the best experience possible, so dont hesitate to reach out if you need anything. Thanks for choosing Blade HQ!Review fromGREG G
Date: 09/14/2024
5 starsGREG G
Date: 09/14/2024
This company is awesome, had my order in two days, easy peasyBlade HQ, LLC
Date: 09/16/2024
Thanks so much for your awesome feedback! Were thrilled to hear that your order arrived quickly and that the process was easy for you.Were always here to make things as smooth as possible, so if you need anything else, just let us know. Thanks for choosing Blade HQ!Review fromJared W
Date: 09/14/2024
5 starsJared W
Date: 09/14/2024
They responded to email in<24h regarding an item I purchased due to incorrect listing. Listing was corrected within 24h and, instead of the return label requested, refund in full was promised.Blade HQ, LLC
Date: 09/16/2024
Thank you for sharing your experience with us! Were glad to hear that we were able to resolve the issue promptly and that you were satisfied with the outcome. Its great to know the listing was updated quickly and that the full refund met your needs.Your feedback is important to us, and were here to ensure you have a great experience every time. If you need any further assistance, dont hesitate to reach out. Thanks for choosing Blade HQ!Review fromDavid D
Date: 09/14/2024
5 starsDavid D
Date: 09/14/2024
***** was very helpful with my check out problem. Very efficient and speedy.Blade HQ, LLC
Date: 09/16/2024
Thank you for your kind words! Were so glad to hear that ***** was able to help you efficiently and quickly with your checkout problem.Were proud of our team and their commitment to excellent service. If you need anything else, dont hesitate to reach out. Thanks for choosing Blade HQ!Review fromMichael C
Date: 09/14/2024
1 starMichael C
Date: 09/14/2024
Given that she knew I had just bought it a $250.00 knife and upset with the purchase and had additional knives on my wish list, which I have since removed. I expected better. I asked a specific question about a knife I have on my wish list that is not yet at BHQ but listed as coming soon. She said she didn't have one in stock so she could answer the question. Didn't say a word about me upset with the purchase I just made that might I add took them 13 days to get to me in the mail. Given my past buying history, my wish list that I actively buy from, I would have thought she would have reached out to white river and inquired about my question. Nope nothing, just I can't help you sorry. I looked up white river and emailed them and someone got back to me ASAP with the exact answer to my question. Really disappointed with Blade HQ this last go round, and in full disclosure that is the only online company I deal with. I don't order knives from anyone else.Blade HQ, LLC
Date: 09/16/2024
Thank you for taking the time to share your feedback. I sincerely apologize that your recent experience with us was disappointing, especially given your loyalty and history with Blade HQ. We strive to provide outstanding service to all our customers, and its clear that we missed the mark here. Im truly sorry that your concerns about your recent purchase and your inquiry about the knife on your wish list were not addressed to your satisfaction.We value your trust and appreciate your long-standing support. I understand how frustrating the shipping delay and the lack of follow-up must have been, especially when you were expecting more proactive assistance. While Im glad White River was able to help, I wish we had been able to handle it for you from the start. Your concerns have been noted, and I will personally ensure that we review our processes to provide better support in the future, especially for customers like you who have consistently chosen us as your preferred source.If theres anything I can do to make this right, please dont hesitate to reach out. Wed love the opportunity to restore your confidence in Blade HQ and improve your future experiences with us.
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