Reviews
This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,384 Customer Reviews
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Review fromDan F
Date: 08/31/2024
5 starsDan F
Date: 08/31/2024
*** was great! All the **** at BHQ are always solid.
Blade HQ, LLC
Date: 09/03/2024
Hello!Thank you for your review! We're glad to hear that *** and the rest of our customer service team provided you with excellent support. We appreciate your continued trust in us and look forward to assisting you again soon!Review fromAntonio M
Date: 08/31/2024
5 starsAntonio M
Date: 08/31/2024
****** was very professional and helpful, I truly appreciated her assistance.Blade HQ, LLC
Date: 09/03/2024
Hello!Thank you for your feedback! We're thrilled to hear that ****** provided you with professional and helpful assistance. We appreciate your kind words and look forward to serving you again in the future.Review fromDimas P
Date: 08/31/2024
3 starsDimas P
Date: 08/31/2024
************************** has really good communication as far as customer service goes and I've never returned anything so my experience is somewhat limited but I really like the fact that they offer installment plans on higher priced items but I placed an order in January for a knife that has already come out (preorder when I actually placed the order) and have been seeing these knives come and go on the secondary markets from people that have already received it, used it and sold it and I have still been holding out for my order with very little info and it is beyond frustrating already. I will probably just cut my losses and lose the small deposit I placed and buy a used one already.Blade HQ, LLC
Date: 09/03/2024
Hello!Thank you for your feedback. Were glad youve had positive experiences with our customer service and installment plans.Regarding preorder items, we understand the frustration of not having a clear ETA. Unfortunately, we do not receive specific shipping information from the manufacturer for preorder items, which can make it challenging to provide accurate updates. We apologize for any inconvenience this may have caused and appreciate your patience. If you decide to proceed with the preorder or have any other questions, please dont hesitate to reach out.Review fromGra S
Date: 08/30/2024
5 starsGra S
Date: 08/30/2024
*** is the bomb!!!!!!! I gave unsolicited advice and I was rewarded.Blade HQ, LLC
Date: 09/03/2024
Hello!Thank you so much for your kind words! We're thrilled to hear that *** provided you with such great service. We appreciate your feedback and are glad that your experience was rewarding. If you have any more questions or need further assistance, feel free to reach out.Review fromGreg P
Date: 08/30/2024
4 starsGreg P
Date: 08/30/2024
I like the size and the auto open. Just wish it was sharpened. Not sure why the factory didnt sharpen the blade. Really dull. Tried to get it engraved using website, order would not complete, called customer support to order, was told the knife wasnt in stock, website said 200 available, returned to website ordered knife without engraving. Shipping was fast.Blade HQ, LLC
Date: 09/03/2024
Hi ****!Thank you for your feedback. Were glad to hear youre pleased with the size and auto-open feature of the knife. We apologize for the issue with the blade not being sharpened; this is not typical and well look into it with our suppliers.Regarding the engraving issue, we apologize for the confusion and inconvenience you experienced with our website and stock status. We're pleased to hear that your order was processed and shipped quickly. If theres anything else we can assist you with, please dont hesitate to reach out.Review fromKevin C
Date: 08/30/2024
3 starsKevin C
Date: 08/30/2024
I received a very quick response to my inquiry. The issue was concerning an order which was more than double the requirement for a free QSP Penguin. I was in a hurry and did not separate the order into two qualifying orders. This would have yielded TWO QSP Penguins instead of one (one free knife for each order over $175). When I contacted Blade HQ and requested another *******, I was told that the promotion was over and was given a $10 credit. Well, my most recent orders have been placed during another and different QSP Penguin promotion. This makes it clear that the knives were available and the simplest solution would have been to send me another QSP Penguin (albeit in a different scale color) for the order in question. That would have been preferable to the $10 credit. Anyway, I have been doing a reasonable amount of business with Blade HQ and have generally been satisfied but this issue could have been handled better.Blade HQ, LLC
Date: 09/03/2024
Hey *****,Thank you for reaching out and sharing your experience. We appreciate your feedback and understand your frustration. Our promotion for the *** Penguin does state one per order while supplies last, and we're sorry for any confusion caused by the order requirements. We do not substitute for any promotional items.While we are unable to fulfill the additional request for a Penguin from a past promotion, we are glad we could offer you a $10 credit. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in future transactions. If you have any more questions or need further assistance, please let us know.Review fromScott D
Date: 08/30/2024
5 starsScott D
Date: 08/30/2024
**************** response time was great! Answered my inquiry within minutes of submitting it. They unfortunately did not have the item I was looking for but did offer suggestions.Blade HQ, LLC
Date: 09/03/2024
Hey *****!Thank you for your feedback! We're glad to hear that our customer service team responded quickly to your inquiry. While we're sorry that we didn't have the item you were looking for, we appreciate your patience and are happy to have provided alternative suggestions. If there's anything else we can assist you with or if you have any other questions, please don't hesitate to reach out.Review fromArthur J
Date: 08/30/2024
1 starArthur J
Date: 08/30/2024
Although possession of an automatic is legal in ** by a person over 18, licensed to **** or fish, and engaged in either activity, you would not sell to me, a retired ********** Colonel and Federal Special Agent.Blade HQ, LLC
Date: 09/03/2024
Hi ******!Thank you for your feedback. We understand the confusion regarding shipping policies and local carry laws. While possession of automatic knives may be legal under specific circumstances in ********, our shipping policies are designed to ensure compliance with various regulations and restrictions across different regions. Unfortunately, this sometimes means we are unable to fulfill orders to certain areas. We appreciate your understanding and are grateful for your service. If you have any other questions or need further assistance, please let us know.Review fromJoel A
Date: 08/30/2024
5 starsJoel A
Date: 08/30/2024
Excellent customer service, huge selection and competitive prices. Love their ******* videos.Blade HQ, LLC
Date: 09/03/2024
Hi ****!Thank you for your kind words! We're thrilled to hear that you're happy with our customer service, selection, and prices. Were glad you enjoy our ******* videos too! If you ever need assistance or have any questions, dont hesitate to reach out.Review fromRamon V
Date: 08/30/2024
2 starsRamon V
Date: 08/30/2024
I received a knife whose box was open and the paper used to cover the knife broken and the blade dull. Uhmmm should I give them a good review?Blade HQ, LLC
Date: 09/03/2024
Hi *****,Were sorry to hear about the condition in which your knife arrived. For Boker knives, we do open the boxes to complete a conversion process, but the item should still arrive in top condition. We strive for complete customer satisfaction and offer a ****** no-hassle return policy if youre not completely satisfied. Please reach out to our customer service team so we can resolve this issue for you. Your feedback is valuable, and were committed to ensuring a better experience in the future.
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